Trusted Agent profile · Swindon
Verified
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
1/5
GoogleAvoid avoid avoid... I used this agent for the property purchase in North Swindon area and I found them very rude and unprofessional. They have 15 year old intern to do the job of showing houses who doesn't even know how to converse with the customers. Extremely bad experience.
5/5
GoogleJessica west made all components of the process a positive! Extremely professional and accurate with her duty of care. An asset to the company.
Thank you for the review Lee! We very much appreciate it and will be sure to pass on your kind words to Jess.
5/5
FacebookThankyou to Sharnni Wilson and everyone else at Richard james for helping me find my flat and sorting everything out, easy, clear and helpful information given throughout process.
Hello Fergus, we are so glad that we could make this process easy and helpful for you :) thank you for taking the time to leave us a review! We will be sure to pass on your kind words.
5/5
FacebookJade at Richard James was a great help throughout our house move. Always willing to help and very quick to respond to any queries. Would recommend
Thanks for leaving us this review, James - we really appreciate it! We'll be sure to pass on your comments to Jade and are pleased to hear she was a great help! :D
5/5
FacebookFirst class service from Nick at the Stratton office. Process of selling property was managed in a professional and timely manner. Good clear communication throughout the process. Well done and recommended
Thank you for the feedback Paul, we're glad you're happy with the service received and will ensure your feedback is passed on to Nick!
5/5
GoogleExcellent service especially from Laura Woolley.
Thank you for the 5 stars Claire!
5/5
GoogleRichard James were superb as always.
Thank you for the 5 star review Dave!
5/5
FacebookSuperb Service, everyone we dealt with tried their very best for us, and it was completed by Jo Costin, on a really simple and easy sale. Glad we chose them!
Thank you for your positive words Allie. We're really pleased to hear you've had superb service. Jo is fantastic at what she does and we'll ensure your feedback is passed on.
2/5
GoogleNot reliable The whole process started very well and they were very attentive and friendly. …
Hi Chernyakov, please could you email me at kerrybunce@inventivised.com as I am unable to locate your details. I can then check some information and liaise with our Lettings Team to check points raised here. Thank you.
5/5
GoogleGeorgina Mepham helped us with our viewing last Monday. She is very kind and helpful. Also, the agent is very professional and responsive.
Thanks for leaving us this 5 star review Scarlett, we will be sure to pass on your kind words to Georgina about her kindness & helpfulness :-)
1/5
FacebookPoor service from start to finish that cost us our sale and purchase, will never be using RJ again or recommending to others.
We are so sorry to hear this Gemma, we hope you can accept our sincere apologies. Please note that we have raised this with the Manager of the relevant branch to look further into this. At Richard James, we pride ourselves on giving our 100% every day to ensure that our clients’ needs are being met. We know that we have let you down and for that, we are very sorry.
5/5
Facebookprofessional, efficient and accommodating. all the attributes Georgina Mepham and her colleagues at Richard James showed in assisting me in the next step.
Thanks for leaving us this fabulous review, Luke! We are so pleased to hear this :-)
5/5
GoogleReally friendly staff. Easy to contact, flexible and really great at liaising with my seller and guiding me through the whole process after my offer was accepted.
Big thank you for the 5 star review Sarah!
5/5
FacebookI had a lovely viewing with Georgina Mepham, she was very professional and knew a lot about the specifications of the property. Overall a great experience!
Thank you for taking the time to leave us this review Gail, we really appreciate it! We'll be sure to pass on this message to Georgina. :)
5/5
GoogleExtremely pleased with the result of our search for an appropriate property, and especially with Anthony Salter who was efficient and professional whilst being friendly and approachable. Thank you so much.
Malcolm, Thanks for the review. We are pleased you had a good experience with us and will pass your feedback on to Anthony and the team.
5/5
GoogleThanks to the Richard James team we found the whole house selling “experience” to be stress free. Helped admitidly by our house being sold on the third viewing,literally prior to …
Thanks for the 5 star review Cliff! We are so pleased you came back to us and had another really good experience. I will pass this back to the North Swindon team.
5/5
GoogleThanks very much to Sharnni Wilson who helped me and my parents moving into a new property. Very helpul and friendly.
Thank you Sofia, we are so pleased to hear this :-) We hope they enjoy their new home.
5/5
FacebookRichard who marketed our property was very friendly and helpful throughout. After sales team were good, always available and provided us with regular updates on the status of our move. We used SW mortgages who work within Richard James to organise our mortgage. Richard was excellent and would highly recommend him, quick efficient service and excellent communication throughout the whole process. Thank you!
5/5
FacebookGreat work and support from Richard James and especially to Gee Mossom - thank you for working hard to find a resolution
Thank you for taking the time to leave us this wonderful review, Lorraine. We will pass on your kind words to Gee.
5/5
FacebookEasy to communicate with regarding any all aspects of a tenancy. Sarah Taylor assisted in ensuring both a smooth entry and exit into the property.
Thanks Jessica, we appreciate you taking the time to leave us a great review. We will be sure to pass on your message to Sarah :) Have a lovely weekend.
1/5
FacebookThe letting side is a disgrace. We booked a viewing last week for today at 4.15 - 4.30, my husband and i both taking time off work - they didn't turn up. A phone call made to the agency, to be told the house has been let. The agency did not have the courtesy to contact and cancel, denying any booking. Outrageous service!!!
5/5
GoogleI've been looking at a move to Swindon for a little while, having researched the areas and amenities carefully. …
Thank you for your lovely review - we very much love the pun haha! We'll be sure to pass on your kind words to Jess :-) and we are so pleased to ear that you found the perfect home.
5/5
FacebookSharrno wilson i found was so polite and so helpfull. Top marks. It was a pleasure to have her dealing with us. :)
Thank you, Jane, we are so pleased to hear this. Thank you for taking the time to leave us a review and we will be sure to pass on your comments.
5/5
GoogleProfessional and good customer service. Thanks Sarah Taylor.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
