4/5
GoogleExcellent team and very professional
Agent replied · 14 May 2026
Thank you for the review
Trusted Agent profile · Swindon
Verified
Richard James Swindon reviews
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Google5/5
GoogleEasy to use and information
Agent replied · 16 June 2024
Thank you for the 5 star review Michael
5/5
GoogleMy move out during the pandemic was pretty smooth and special mention to GEE MOSSOM for all the help
Agent replied · 26 July 2024
Thank you for taking the time to leave us a review :-) We will be sure to pass on the message!
5/5
GoogleVery professional full property management service. Excellent re letting of property process with weekly updates. Georgina Mepham, very professional.
Agent replied · 16 September 2026
Thank you for taking the time to leave us such a wonderful review, Keith. We really appreciate it and will be sure to pass on your kind comment to Georgina.
5/5
FacebookGreat places, fast, no excessive burocracy. Poppy Trainor, she is great! makes all transaction easy and effective! I appreciate all attention with us!
Agent replied · 18 May 2026
Bianca, we are so glad that your experience was easy and effective! :D We will be sure to pass on your comments to Poppy and thank you for taking the time to leave us a review on Facebook.
5/5
GoogleRJ have been outstanding! Its been a lengthy process through no fault of RJ. They have been professional from valuation, salez ans after sales care and sales progression.
Agent replied · 16 June 2024
Thank you for the review! So pleased you had a good experience
5/5
FacebookGreat service. Friendly team and our sales progressor, Jade, worked her socks off helping us with our sale and purchase. Very professional team.
Agent replied · 18 May 2026
Hello Diane, thank you very much for taking your time to review us on Facebook - we appreciate it. We will be sure to pass on your lovely message to Jade and the team. 🤩
5/5
GoogleOver the years I have dealt with many estate agencies, with vastly different levels of customer service. …
Agent replied · 16 June 2024
Thank you for such a wonderful review Matt, we will be sure to pass on your kind words to Delrae and we are so pleased to hear of your positive experience. We are truly impressed that you believe our customer service to be exemplary! :-)
5/5
FacebookDespite the long process due to pandemic, finally got our first house and thanks to Richard James staff that sustained us.
Agent replied · 18 May 2026
We are so pleased to hear this and congratulations from us all, on your new home! Thank you for leaving us a review Rares.
5/5
GoogleWe were really happy with the service from Richard James. The knowledgeable and helpful staff helped us to secure a very popular property extremley quickly. Thanks again
Agent replied · 16 June 2024
Thank you Adam for the review and 5 stars. We are thrilled you had a good experience with Richard James and we will pass this onto Anthony and the team.
4/5
GoogleRichard James, although more expensive than others, proved their worth. As we drove around Swindon it became clear that above all others, Richard James …
Agent replied · 16 June 2024
Thank you for the review Rob!
5/5
GoogleI would just like to give a special mention to Jo Costin who worked tirelessly on the completion of our house. …
Agent replied · 16 June 2024
Thank you for the lovely review Rob! I will ensure to pass this back to Dominic, Jo and the rest of the team
5/5
FacebookAlways helpful agency about the rent and buying house. I am happy with Mandy sweeney service. She is helpful person
Agent replied · 18 May 2026
Thank you for the review! We will be sure to pass on your message to Mandy :-)
4/5
GoogleI would like to say i am satisfied with the response and assistance of your agency .
Agent replied · 16 September 2026
Thank you for taking the time to leave us a positive review Juliana!
1/5
TrustpilotRude staff, many bad experiences
Rude staff, hard to get a hold of and generally unorganised. Takes multiple calls to get through to anyone by phone and when you do they give you sarcastic and rude comments. Will avoid in the future.
5/5
FacebookFrom initial viewing to resolving a few initial issues the taking on of our new tenancy was made very straightforward.
Agent replied · 18 May 2026
Thank you for the review Steven, we really appreciate it and are pleased to hear of your positive experience. :-)
5/5
GoogleExceptional customer service from all those I had communication with. Although my sale completed through another agency, I would highly recommend this agency. …
Agent replied · 16 June 2024
Thanks for the lovely review Matthew! Hope the move went all okay and good luck in the future
5/5
GoogleOutstanding services
Agent replied · 16 June 2024
Thank you for the 5 star review Ali
5/5
GoogleHI Lily, Many thanks for your prompt reply. Great comms as usual , professional service. …
Agent replied · 16 June 2024
Thanks Albert - We are delighted to hear that you appreciate the professional service of Lily. We will be sure to pass on these comments.
5/5
GoogleVery professional and kept me informed of everything that was going on I can't fault them
Agent replied · 16 June 2024
Thank you for the 5 star review Peter!
1/5
FacebookIf you see a property you like, see if it's advertised elsewhere and go with them. Literally, anywhere else.
Agent replied · 18 May 2026
True they are the worst!
5/5
FacebookWe had a great experience with Richard James and very happy with Sarah Taylor who was very helpful and professional.
Agent replied · 18 May 2026
Hello Cintia! Thank you very much for taking the time to review us on Facebook. We'll be sure to pass on the appreciative comments about your experience with Sarah 😁
5/5
GoogleDelrae Yon; prompt response from a very helpful person, particularly considering Covid restrictions, thank you!
Agent replied · 16 September 2026
Thanks Andy, we really appreciate you leaving us this 5 star review!
5/5
GoogleAn excellent service, kept me up to date at all times and worked really hard to sell my property quickly and efficiently.
Agent replied · 16 June 2024
Thank you for the review Helen! So glad you had such a great experience with us
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Richard James Swindon
Has Richard James won any awards?
Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
