Trusted Agent profile · Swindon
Verified
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
Send Richard James a message.
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
1/5
GoogleWaste of time - uses your highest offer to negotiate with other buyers until they get the best deal. No confidentiality kept wasting our time saying they were waiting for the vendor to make a decision then suddenly sold over night.
Hi there. If you would like to get in touch with us, we are happy to look into the comments you have made. You can email me at kerrybunce@inventivised.com
5/5
GoogleThanks Richard James team, encountered the change of the landlord and a serious of bad things, which made me have to find a new rent to move in within one week. So I found Richard James directly since I think they are the only one to make …
Thank you for taking the time to leave us this wonderful review. We really do appreciate it and we are so pleased to hear that you experience with RJ was efficient! We will be sure to pass on your comments to Gemma.
5/5
GoogleOver the past few months we have been in the process of finding a new home, this ment having to contact the rental team at Richard James often. Whitney, Mandy and Gee have all been ever so helpful, they were always on hand to help with any …
Thanks Rebecca, we really appreciate you taking the time to leave us this 5 star review and are pleased to hear of your experience. We will be sure to pass on the message :-)
5/5
GoogleMe and my partner just started the process of renting a place, through RJ estate agents. We viewed the property with Georgina Mepham, and she was lovely from the beginning. Really approachable, friendly, professional, and really helped us throughout the process. So far it's all been really good.
Thank you very much for taking the time to leave us such a wonderful review, Carolina. We will be sure to pass on your kind words to Georgina. :-)
5/5
GoogleI have been using the lettings side for 8 months with 2 properties and they are fantastic. Always do what they say they will, on time and professionally. As with everything, you will always find someone cheaper, but it won't be worth it and you will probably regret it for the sake of saving a few pounds.
Thanks for the review Dave. Much appreciated. Glad we have been able to help.
5/5
GoogleWe purchased with Richard James and they were fantastic. Great communications at all times. Maintained regular contact between us and the Seller and made the whole buying process very smooth.
Thank you for the lovely review!
5/5
GoogleProfessional stuff and a lot of support and assistance and a big thanks to Becky Gee has made very easy letting our new property.
5/5
GoogleGood experiences with all the time I. Particular Josh Moore who put up with my random angst about securing a rental Property and also Sadie and Connor for helping me out as well!
Thank you for the 5 star review Paul! We are so happy to hear you have had such a great experience with some of our lettings staff. Thank you for your kind words
5/5
GoogleAs a Landlord I have found Richard James a very good letting agent, and fair in that they will get involved as much as you want them to depending on if you maintain a property yourself or not. During the lock down they have kept my …
Thank you Adam, we appreciate you taking the time to leave us this 5 star review. We are glad to hear about the letting-status of your property and will be sure to pass on the kind words to Lisa.
5/5
GoogleOur experience dealing with Gee Mossom at the end of the tenancy when we have returned the keys from the apartment was second to none. The full deposit was returned to our bank account in no time. Thank you for making it a stress-free experience for us.
Hello Vladimir, we are so happy to hear that your experience was stress free and we will be sure to pass on your fantastic review to Gee. Thank you!
5/5
GoogleI probably had the best checkout experience of yet. I had to move out in a hurry and was not able to clean certain places but GEE MOSSOM found me a cheap cleaning service and she handeled everything herself. She was always responsive and concise. Definitely recommended.
WOW! Thank you for taking the time to leave us this amazing 5 star review - we will be sure to pass on the message :)
5/5
GoogleWould definitely recommend RJ! They’ve been so helpful and made things as hassle free as possible. I had Gee Mossom dealing with my move out procedure, she was friendly, professional and she made everything very clear so I wasn’t left confused with more questions!! Thanks very much!
Thank you for taking the time to leave us such a lovely review Heather! :-) we'll be sure to pass on your kind words!
5/5
GoogleExcellent service received from the agency, good standard of communication shown throughout it made everything so easy.
Thank you so much for your positive feedback! We're thrilled to hear that you had an excellent experience with our agency. Our team works hard to maintain a high standard of communication and ensure a seamless and easy process for our clients. We appreciate your kind words and hope to assist you again in the future.
5/5
GoogleI am a landlord and have used Richard James to find tenants for me in the past. I am glad that I used them again as they delivered very good service again. Everyone I dealt with was polite, professional and quick to respond to any …
Thank you for taking the time to leave us such a wonderful review, we'll be sure to pass it on to the ladies in Lettings :-)
5/5
Googlepasquale is a very nice guy I am so happy ealing with him. I am impressed
Thank you so much for your kind words! I'm thrilled to hear that you had a great experience with Pasquale. He truly is a wonderful person to work with. It's our goal to impress and make our customers happy, and I'm glad we could do that for you. If you need any further assistance, please don't hesitate to reach out.
5/5
GoogleI am most impressed with the professionalism of Richard James estate agents. In my experience they are the best estate agency in Swindon! They have been very supportive and transparent throughout the property rental process. A special …
Thank you for the lovely 5 star review Paul! We are so pleased you are happy with the service you have received. Jake, Rebecca and the team will be so grateful to hear your feedback
5/5
GoogleWe've been with Richard James now for over 10 years. We now live in Australia and still have our property leased over in England by Richard James.It could be really difficult trying to make this work living on the other side of the world …
This is such a wonderful review to receive, thank you Nathan. We will be sure to pass on the message to Amanda and her team and we are so pleased that Amanda and her team have made your experience with Richard James easy and seamless. :-)
5/5
GoogleAll I can say is that my experience with the agency was and still is great. Everyone is always helpful and very nice. I came across people who are eager to resolve my problems and show nothing but respect and selflessness. In my latest …
Thank you for taking the time to leave us this fantastic 5 star review, Gosia! We really appreciate it and will be sure to pass it on to both Sharnni and Sophie.
5/5
FacebookWhitney Milhench has been a fantastic help in assisting with my Buy to Let. She always reply’s promptly and I can rest assured that she takes care of any issues from start to finish.
5/5
FacebookGreat contact whilst filtering properties and arranging viewings. No question was left without answer and nothing seemed impossible or too problematic. Straightforward and quick from the begining till the end of the process. Highly recomand asking and working with Georgina Mepham when looking for any property!
We are so happy to hear this! Thank you for leaving us such a wonderful review, we will be sure to pass it on to Georgina. :)
5/5
GoogleI recently purchased a house through Richard James. They have been excellent, right from house viewings (Fredy) to completion of the sale (Jo). Jo (sales progression) has been extremely helpful in getting the sale though and nothing has been too much to ask. Thank you.
Thank you for your review Lauren! We really appreciate it and we will be sure to pass on your kind words to both Fredy and Jo. :-)
5/5
FacebookI probably had the best checkout experience of yet. I had to move out in a hurry and was not able to clean certain places but GEE MOSSOM found me a cheap cleaning service and she handeled everything herself. She was always responsive and concise. Definitely recommended.
WOW! Thank you Asis, we are so pleased to hear this! 'Best checkout experience ever' is wonderful to hear :D We will be sure to pass on your kind words to Gee.
5/5
GoogleGreat professional service, even through lockdown. I’ve used their selling and letting services, as a buyer, a tenant and a landlord, the individuals are all great at their jobs as well as responsive. I’ll definitely use them again. Thanks to the team for all your help over the years!
Thank you for the review Fiona! We have loved working with you over the years and we look forward to many more to come
5/5
GoogleReally nice people, very helpful, and stayed positive that we were going to get a sale through lots of lack of interest and they were eventuallty right
Thank you for the 5 star review Robin!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
Send Richard James a message.
