5/5
FacebookRichard James managed to get us the right house we wanted especially Deborah was very helpful in selecting a rental house according to our specifications and location near our daughter's school.keep up the good work.
Trusted Agent profile · Swindon
Verified
Richard James Swindon reviews
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
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Awards
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Facebook5/5
FacebookWe had an Inspection from Sarah Taylor, a lettings negotiator. She was very friendly and also accommodating to our needs in regards to our apartment. She was able to answer all our questions and was in no rush to inspect and hurry out the door. She was also used PPE and kept at a distance to ensure COVID-19 guidelines were adhered to. In general, all the Richard James staff are a great team and would always recommend them.
1/5
GoogleThe service is very slow. We requested the landlord to fix a few issues in the house and we haven't received any action from their side. Disappointing!
Agent replied · 14 May 2026
Hi Craig, I am really sorry to hear this. We would like to know more so can you please email nickybint@richardjames.uk as she is the manager of the property management team.
5/5
GoogleMy partner and I moved into a lovely home with the help of our property manager, Adrian Sobczyk. He was a big help, very efficient, would recommend.
Agent replied · 16 June 2024
I'm thrilled to hear that Adrian was able to make your moving process smooth and efficient. It's great to have a reliable property manager like him. Thank you for sharing your positive experience, and we appreciate your recommendation.
5/5
GoogleGeorgina Mepham from Richard James was incredibly helpful while we were searching our house to rent. She is very professional at her job, she showed great understanding of customer's needs and was always happy and keen to answer all our …
Agent replied · 16 June 2024
Agata, we are so pleased to hear that you experience with Georgia was so fantastic and that we clarified even the smallest of doubts for you. We will be sure to pass on your kind words. Thank you for taking the time to leave us this review :-)
5/5
GoogleA true pro !! Whenever I speak with Dorinda Dodson she is always on the ball and has all the knowledge required , Dorinda will also take her time to solve issues and chase up loose ends! Many thanks 😁 …
Agent replied · 16 June 2024
We really appreciate you taking the time to leave us such a positive review, thank you! We will be sure to pass on your kind words to Dorinda. :-)
5/5
GoogleI have been renting a property managed by Richard James for many years and have always found them to be helpful and professional. Just recently had a query and Amanda Sweeney delt with the matter very efficiently and professionally. Highly recommended.
Agent replied · 16 June 2024
We are so pleased to hear this Jason and we really appreciate you taking the time to leave us a review after being with us for many years. We will be sure to pass on your lovely comments to Amanda!
5/5
FacebookProfessional stuff and a lot of support and assistance and a big thanks to Becky Gee has made very easy letting our new property.
5/5
GoogleCurrently sold our house through Richards James they are now helping us find a rental property. The team are very helpful,supportive and approachable.,would recommend .
Agent replied · 16 June 2024
So nice that we were able to get you sold and now find you a rental property! So great to hear such lovely feedback about our sales and lettings teams
5/5
FacebookJulia the Sales Progressor was so helpful, and kept us informed every step of the way. Wouldn't hesitate to use Richard James again.
5/5
GoogleAlthough I have not found a house yet I am confident that I will with Richard James. Antony makes every effort to listen and help with your needs He will advise as to what he feels you would best to view which avoids time wasting for the …
Agent replied · 16 June 2024
Thanks for taking to time to write a review Sandy! So pleased you are enjoying your experience so far! Good luck with the house find
5/5
GoogleExcellent service so far with Richard James and house sold 'virtually' during Covid lockdown! Kelly Hucker in particular has been extremely helpful, responsive and professional but all of the team we've had contact with have been very good. Wouldn't hesitate to use again and recommend.
Agent replied · 16 June 2024
Hi Gemma, Thanks so much for the review! We will pass that on to Kelly. So pleased we have been able to support you under the circumstances of COVID-19 and progress your move!
5/5
GoogleJo and Dom were fantastic all the way through our house purchase! It took alittle longer than expected however we got there in the end! Would recommend Richard James!
5/5
GoogleThis was my first time using a ageny to rent a property.. i found a lovely house through richard james and it was handle by a brilliant professional young lady called Gemma cowley.. she made the whole process so easy and stress free. Any …
Agent replied · 16 June 2024
Thank you for the lovely review Craig!
5/5
GoogleI received a phone call yesterday from Delrae Yon in the finance department regarding a difficult issue at one of our rental properties. As usual she was extremely professional in her approach, listened to my requirements and confirmed that …
Agent replied · 16 June 2024
Thank you for such a lovely review Andrew, we are really pleased to hear this! We will be sure to pass on your lovely words to Delrae and look forward to working with you for another 10 years :-)
5/5
GoogleOne of the constants in an otherwise topsy-turvy year has been the speed and quality of service from the property management staff at Richard James. Despite some tradesmen going out of business and others being snowed under they have …
Agent replied · 16 June 2024
Thanks for leaving us such a positive review Rodney, we are really pleased to hear this. We will be sure to pass on your kind words to Delrae and hope to continue to keep your properties sound as we navigate through this time.
5/5
GoogleI've used a lot of estate agents in the past (getting student accommodation to having to suddenly relocate from a place of accommodation to a new flat), however, none of them match the responsiveness and professionalism of Richard James. …
Agent replied · 16 June 2024
Thank you, Peter! We are so pleased to hear this. We will be sure to pass on your kind words and recommendation to Gemma and the rest of our Lettings team. :-)
5/5
GoogleRichard james were quite good to deal with. Lara hawkins (progresser from complete asap) was especially good, she kept the whole chain alive. Overall they were friendly and professional and if I was to sell, I would approach them first
Agent replied · 16 June 2024
Thank you for the 5 star review David!
5/5
FacebookRheanna is a fantastic member of the team and has made letting our property as easy as possible. Thanks for all your help.
5/5
GoogleBrilliant service from those Richard James, as a first time buyer the process wasn’t made daunting at all, it helped having Hayley to liaise with regularly if I needed it. Didn’t feel like she was pushy at all and assisted me with anything I needed, would recommend.
Agent replied · 16 June 2024
So pleased you had such a great experience with us Laura! Good luck and we look forward to speaking to you in the future (hopefully not too soon!)
5/5
GoogleThis review is for Courtney Williams to say a big thank you in selling my house. The market has been fickle and challenging during Covid-19. Courtney has shown determination on getting me the right buyers for my house and the price I need …
Agent replied · 16 June 2024
Thank you for the lovely review Claire! I am sure Courtney will love to see your feedback
5/5
GoogleJust to say that Whitney Milhench went above and beyond her job to ensure a 1st class level of service for the tenant and myself. Well done Whitney!
5/5
GoogleI recently needed the help of a lettings agent to find a tenant for a rental property in Swindon, and having dealt with Richard James before, they were my preferred choice. …
Agent replied · 16 June 2024
Thank you for the lovely 5 star review! So great to hear you have had such a great experience with our Lettings team and we were able to find you a tenant for your property.
5/5
GoogleThe after-sale service is very good. We encountered some issues after moved in the house, the response and advice were quick and professional. Even for the maintenance, the arrangement was quick and the situation was being settled very …
Agent replied · 16 June 2024
Thank you for the 5 star review Peggy! We are so pleased to hear this and will be sure to pass on your kind words to Becky.
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Questions about Richard James Swindon
Has Richard James won any awards?
Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
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