Trusted Agent profile · Swindon
Verified
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
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The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleAs a first time buyer, the buying process was an extremely daunting time for me (especially considering i bought alone!) but the whole North Swindon team made this as pain free as possible. Friendly, approachable and extremely knowledgeable …
Thank you for taking the time to leave us such a fantastic review, Ash! We really appreciate your kind words and will be sure to pass on your comments to Danny, Beau and the rest of the team in North Swindon. :-)
5/5
GoogleWhat a blessing she is, Amanda Sweeney. She understands people, she has know-how. Peace of mind and assurance as well l had from her. What a pleasure when you find this rare kind of people. Thanks indeed Amanda Sweeney.
Thank you for the lovely review Elton, we really appreciate you taking the time to leave this for us and we will be sure to pass on your message to Amanda. We are so pleased to know that you have peace of mind and were reassured by Amanda :-)
5/5
FacebookRichard James were very helpful during the sale of my house. Laura Woolley, my sales progressor, kept me upto date at all times and couldn’t do enough to make sure the sale went through as smoothly as possible. Would recommend 😀
Thank you for leaving us this review James :-) We'll be sure to pass on your lovely words to Laura and we are so pleased to hear that you would recommend us.
5/5
GoogleGreat agent! I recommend you 100%. Thanks a million.
Thank you so much for the kind words and recommendation! I'm thrilled to hear that you had a positive experience with our agent. We strive to provide excellent service to all of our customers, so it's always wonderful to hear that we've met … More
4/5
GoogleThis was my first time moving into a rented property using this estate agent. I worked closed with Lisa Richards who has continuously been helpful and has answered many of my questions. Move in was simple and detailed advice was given. My …
Hello Gemma, thank you for taking the time to leave us a positive review. We really appreciate it and will be sure to pass the comments on to Lisa. We are always looking to improve our services we will forward your comments … More
5/5
GoogleThe entire team at Richard James have managed to achieve the impossible- our recent move was actually SMOOTH AND PLEASANT :) Huge hats off to Gemma Cowley, who was always at our disposal and is extremely professional and kind! You have been …
Hello Joanna, Thank you for your fantastic 5 star review. We will be sure to pass it on to Gemma as we know she will be very grateful. Its amazing to know that you would recommend us to everyone :-) Have a lovely weekend
5/5
FacebookI’d like to provide feedback on Richard Whatton in the Old Town branch. We recently sold our property whilst purchasing another in the area. Richard was very helpful and professional throughout, offering us advice and support throughout the whole process. Also would like to recommend Richard Reiguera from South West Mortgages who helped us with our mortgage, again Richard was very professional and extremely helpful, making the whole process easy and was always there if we had any questions. Overall, highly recommended. Thanks again to all involved.
5/5
FacebookI would like to thank the entire Richard James team for the great work done and the attention given to the customer. Thanks to everyone and apologies for any inconvenience. Especially to Georgina Mepham and Jo Taylor for their patience with me.
Thank you very much Carla, we will be sure to pass on your kind words :)
5/5
GoogleExcellent service from Richard James to me as a landlord! Thanks Millie and the team!!
5/5
GoogleRichard James helped us to find our first house. Their agents have been very friendly and available to show us the property more than once without any objections and always allowing us all the time we needed …
Thank you for taking the time to leave us this fantastic review, we are so pleased to hear this! Congratulations on buying your first home and we will be sure to pass on your kind words to Julia :-)
5/5
GoogleCharlotte Edwards (Tenancy Manager) was very helpful when I had a query regarding the rental property. The query was sorted promptly and this was very reassuring. I highly recommend Richard James for their professionalism, customer care and responsiveness.
Godwin, we are so impressed to hear your recommendation for our professionalism, customer care and responsiveness. We will be sure to pass on your kind words to Charlotte and we hope you had a lovely Christmas and New Year.
5/5
GoogleThey were very professional and helped us finding our new home. Special thanks to Georgina Mepham who was really kind and helpful.
5/5
GoogleAbsolutely superb service from an agent who went over and above to get my house sold for me. Hayley negotiated what turned out to be quite a complicated sale to ensure we got over the finish line and I cannot thank her and the team enough …
Thanks for the review Andrew. We are really pleased to have got your house sale through for you and its great to get feedback for the North Swindon team. We will pass this on to them and especially Hayley and David. Best of luck and we hope we can help you again in the future.
5/5
GoogleHaving tried a couple of local estate agents with ‘so say’ local knowledge, we had no joy and not a single viewing. Before giving up we decided to give Richard James a go after seeing their ‘For Sale’ boards around the area. We met with …
Thanks for the 5 stars and great feedback Erica. Its great to see that we have been able to help you sell having tried a couple of agents before us. We have passed on your feedback to Yasmin and the team in North Swindon. Good luck with your move and we hope you do recommend us and we are able to help you again in the future.
5/5
GoogleAT THE TIME WE WERE SELLING OUR PROPERTY WE HAD COMPUTER PROBLEMS, AND THE COMPUTER PROGRAMME THAT THE SOLICITORS NEEDED US TO WORK WITH WAS NOT POSSIBLE. HOWEVER WE CONTACTED JO COSTIN AND SHE HELPED US NEGOTIATE THE WHOLE PROCESS WITH …
Hello Ivor, thanks so much for the positive review :-) We are pleased that you had a great experience with Jo and we will pass the comments on to her. Have a lovely weekend.
1/5
FacebookWe recently completed on a sale and purchase with a difficult vendor. Whilst Richard James offer their 'after sales team' services (which in some instances proved helpful), I would like to forewarn people that if the wrong information is provided- which in our case has a correction cost of approximately £300- Richard James appear to not be bothered about helping to rectify the situation. I think, as the large company that you are, it's such a shame that you are not concerned enough to as much as offer a gesture of understanding and a contribution towards the cost to rectify the problem; which was caused as a result of the incorrect information being passed onto us. Surely, as a matter of course, Richard James need to ensure that the information they are passing onto clients is correct? In this instance, I had been asking for the information for a number of weeks and even requested another property viewing to see for myself but unfortunately that was denied. I am now left with a bill for £300 through no fault of my own and unfortunately, Richard James seem to have washed their hands of the issue. I guess they have nothing left to gain as all of the sales have now completed! I certainly will not be using your services in the future, nor will I recommend your services to others. In my opinion, a service provided by a company who cannot accept responsibility, apologise and make an effort to 'right' their wrongs is one not worth paying for.
5/5
GoogleWe have been very impressed with all of the staff we have dealt with at Richard James, most notably Rebecca Gee, Hayley Walden and Grace Dobie who were so helpful!
Thanks, Emily! We are so pleased to hear this! We'll be sure to pass on your kind words.
5/5
GoogleAs a potential buyer my contact with Avril and Alison at Richard James have instilled confidence with prompt follow ups and communications, and a consistently professional and friendly manner. Will be my first choice when the time comes to sell my property.
Thanks for the 5 star review
5/5
FacebookWe sold a small, relatively cheap flat (and so a small commission was earned!) but throughout the process we were treated as well as if we were selling a mansion. The staff are professional and compassionate and really went the extra mile to make the process a success. Everyone we dealt with was excellent and particular mention should go to Jade Skittrall who was an absolute star even when it wasn't her problem to deal with. We couldn't recommend more highly. If you're selling a property, choose Richard James.
1/5
GoogleRichard James estate agents, failed to do the most basic checks on the property that I was purchasing, the lease had 26 years missing, advertising that the property had 137 years but only 111 years . …
Hello Daniel, Firstly, please accept our apologies for the poor experience you have had with … More
5/5
GoogleIs very good company when you have any problem and you call them their very quick to respond and sort out the issue you told them I really enjoy working with them and I recommended to everyone
Thank you for the 5 star review, Flora! We are so happy to hear this. :-)
5/5
GoogleGeorgina Mepham from Richard James estate agents, was very helpful in showing us around our new flat. Gave clear details on the property, and gave us clear instructions as to the next steps in the application process.
Thank you for leaving us this amazing review, Jack! We are so pleased to hear this and will be sure to pass on your kind words to Georgina and the rest of the Lettings Team.
5/5
FacebookThe speed with which Poppy Trainor secured tenant for my property and the professionalism exhibited is phenomenal. I was sceptical to sign exclusive with her but she delivered in a matter of days. Another happy client and highly recommend to anyone.
Wow, this is such a lovely review Adeniran - Thank you! We are glad you received an efficient service from Poppy and will be sure to pass on these wonderful comments. :)
5/5
GoogleMy property had been on the market for a whole year due to previous buyers pulling out. Richard James had a constant stream of viewings and during the process, took new photography to make it look like a new property listing as it had been …
Louise, Thanks so much for the great review. We have passed this on to Anthony/Yasmin and the team in North Swindon. We are really pleased to have been able to help with your move and Anthony has kept spirits high throughout.
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Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
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