Trusted Agent profile · Swindon
Verified
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
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The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
FacebookLavina Reade customer service was outstanding, we had a query about the rent renewal and she handled the query with such good customer service, so friendly and hot back with the outcome within 10 mins, outstanding, 5/5 service!!
Hello Jon, WOW - we really appreciate your fantastic review :) We will be sure to pass on your comments to Lavina.
5/5
FacebookGreat team who I dealt with sourcing a house to let, very professional friendly, great communication replied to emails super fast, Jessica west was a ⭐ also Angelina, if one wasn't available the other was. would highly recommend
Hello Becky, Thank you for taking the time to leave us a review on Facebook :-) We really appreciate it and will be sure to pass the message onto Jessica and Angelina.
5/5
GoogleHaving purchased my new property through Richard James I cant recommend them enough. Hayley Walden in particular has been a great help over a move that has been less than straightforward. Hayley the other members of the team have been …
Thank you for the lovely review Daniel!
5/5
GoogleBrilliant service, fantastic communication after over a year still the same great level of quality throughout.
Thank you for the 5 star review Chris
5/5
FacebookGreat and efficient service. Rebecca Gee was really helpful throughout the process. Highly recommended.
5/5
GoogleWhen you're buying / selling a house, it's probably the biggest purchase or sale you'll make. You need it to be done efficiently, you need good communication, fast responses to both calls and emails and an excellent balance achieving the …
Thank you so much for sharing your positive experience with Richard James Highworth and Avril Brown! We are thrilled to hear that you found our services efficient, communicative, and stress-free. Your satisfaction is our top priority, and … More
5/5
FacebookThe service and support that we received from Richard James when selling our parent's house was brilliant, particularly from Jade Wilkes. Without her help and persistence I don't think that the sale would have progressed at all!
Thank you for taking the time to leave us this lovely review Angela, we really appreciate it and we are so pleased to hear of your experience with Jade. We will be sure to pass on your kind words. :)
5/5
FacebookExtremely professional service from start to finish with a special mention for Julia Barrow who progressed the sale right through, keeping me updated even when it looked like things might go horribly wrong.
Thank you for taking the time to leave us this review, Bev. We really appreciate it and are so happy to hear your feedback. We'll be sure to pass on your kind words to Julia :-)
5/5
GoogleThe lady i spoke to was Very informative, honest and pleasant. Will definitely use this estate agents when looking for a flat in the Swindon area to rent.
Thanks for the 5 star review, Martin! We are so pleased to hear such fantastic feedback and will be sure to pass it on to the lettings team :-)
5/5
GoogleI have been dealing with Sharon Carpenter, an absolute joy! There has never been an instance when my issue was not sorted within the day. A rare asset! Gurdeep Nayer Prime Investments Ltd
Thank you very much for your 5 star review, we are so pleased to hear of your positive experience. We will be sure to pass on these kind words to Sharon.
5/5
FacebookI have been in contact with multiple people from Richard James, and they have all been so lovely and quick at replying to emails answering any questions I had or updating me as to how my application was progressing. Jessica West and Ellis Rose Wigley in particular made it super easy during Covid to help me get sorted with renting a house across the sea from my curent home.
5/5
FacebookGemma and Gee Mossom were both very helpful and very friendly throughout the whole process of letting and leaving the property.
5/5
GoogleTop estate agents with top employees. We found Anthony to be a very accomplished young man who was both very friendly ,courteous, helpful, smart and a great asset to your organisation. He made our search for our new property so easy, …
Thanks for the fab review! We are pleased you have had a great experience with us and hopefully you will recommend us to your friends! We will be sure to pass on your feedback to Antony.
5/5
GoogleWe have had fantastic support and advice from Hayley Walden at Richard James. We were buying a house they were selling and they provided us with amazing support through the purchase, listened to our questions, queries and concerns and …
Thank you for the lovely review Deborah! So glad you feel you received such a great experience with our North Swindon Branch and Hayley from our Sales Progression Team.
5/5
FacebookI have used Richard James many times to let property for me. They let a property for me recently.. Grace especially was very efficient and great communication. I would highly recommend them as a company. Neil Ball
Hello Neil, Thanks for leaving us this great review - we really appreciate it. We will pass on this message to Grace!
5/5
GoogleI recently moved out of a rented property and had Gee Mossom helping me and she was amazing. As it was my first time moving out of a rented property I did not know what to …
Thanks for the 5 star review Max! So pleased to hear you had a good experience
5/5
GoogleI recently viewed a property to rent and was fortunate to be met by Poppy Traynor. She conducted herself in a very friendly but most professional manner and secured the rental for me with the minimum …
WOW!! Thank you Patricia for your kind words about poppy, we will be sure to pass them over to her. We really appreciate you taking the time to write this review. :-) Have a great weekend.
5/5
FacebookHighly recommend Richard James - Ellis-Rose was extremely helpful in finding what would be suitable for what I needed! Will definitely use again!
5/5
GoogleIt was the first time we used a state agent to sell the property. I must say, Richard James (North Swindon Team) has provided excellent service throughout the process , kept us well informed. I would highly recommend it to others.
Thanks Rabia for your review! I will pass this onto our North Swindon Team. Good luck with the move!
5/5
FacebookGreat service so far from Richard James, had house on with another estate agent for 3 months and no sale, Richard James sold it after 3 days and we are currently going through the process, we highly recommend them!
Thank you for the feedback Jeanette, it's lovely to hear you've had a good experience with Richard James!
5/5
FacebookAmy Rowe was very professional and very helpful. I am giving her a 5 star rating for her quick service.
5/5
FacebookThe company is professional and dedicated to their work. I had great interaction with Georgina Mepham who helped me find a great family home to rent after we recently moved to Swindon.
Thanks for taking the time to leave a review Terence, it's great to hear such fantastic feedback! We're glad to hear you're happy with the service received from Georgina and the team 😊
5/5
GoogleRheanna, the letting agent, is very thorough and responsive. She is very skillful and helpful in arranging everything required for letting a new home.
Thank you for taking the time to leave us this 5 star review, we will be sure to pass on your kind words to Rheanna :-)
5/5
GoogleWas a great experience as a first time buyer Avril brown was very knowledgable of the area and provided us with all the information we needed, will definitely enquire and hopefully buy with her again👍 …
I'm so glad to hear that you had a great experience with Avril Brown as a first-time buyer! It's wonderful to hear that she was knowledgeable and provided you with all the information you needed. Looking forward to helping you again in the future! 👍 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
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