Trusted Agent profile · Swindon
Verified
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
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The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleWe recently relocated to the UK and were searching for a home in Swindon. Richard James had been very professional and helped us throughout the way in finding and securing the right home that met our requirements. …
That is such great news that we were able to find you a new home! I will make sure your kind comments get back to Connor & Adrian
5/5
GoogleLaura and Mark helped me successfully sell my house. They were very helpful and supportive through every step of the way
Thank you so much for your kind words! We're thrilled that we were able to assist you in selling your house. It was truly a pleasure working with you, and we're glad that we could be there for you throughout the entire process. If you ever need any further assistance in the future, please don't hesitate to reach out. Congratulations again on the successful sale, and we wish you all the best in your next chapter!
5/5
GoogleGillian Linton at Bonnyrigg very helpful and quick to respond . professional , knowledgeable . I would highly recommend .
Thank you so much for taking the time to leave this review Brendan. We are delighted to hear that you found Diane to be really helpful and supportive during your recent house sale and purchase, keeping you up to date throughout and always … More
5/5
Facebookvery quick and found a tenant within 2 days. thank you Poppy.
Thank you for taking the time to leave us this review Chris! We will pass on your message to Poppy :D
5/5
FacebookI have been using their services for more than three years now and I haven’t had any issues so far. The team is very professional and quite responsive. Especially kudos to Chloe Disbury as she has been so helpful answering all of my questions diligently. A big thank you!
Thank you for sharing your experience with us! We are so pleased you have had such a great experience with Chloe and the team
4/5
GoogleThank you Gee Mossom, Amanda Sweeney for Professional and good customer service.
Thank you for the 5 star review Shobhit
5/5
GoogleThe service provided by Richard James in helping my partner and I buy our first home has been fantastic. In particular Sharon Clark from the sales progression team has been absolutely brilliant. I couldn't have asked for a more friendly and knowledgeable person for us to deal with.
5/5
FacebookJust a fabulous team in North Swindon. Special thanks to Antony Salter who is amazing !
Thanks for the recommendation Lynette! We will pass this back to Antony
5/5
FacebookNothing short of excellent! The team at Richard James are professional, honest and were really helpful throughout the whole process. Gareth secured a sale for my house within hours of it being online, Dom's communication was great and Jade progressed our sale brilliantly through to exchange. A massive THANK YOU to the team at Richard James for a brilliant job!
Do you have the out of hours emergency number?
5/5
GoogleRichard James and our agent Connor Manuel have been extremely helpful, professional and proactive in assisting us with finding our property. I have always received quick and helpful responses to any questions and we absolutely love the property.
Thank you for the 5 star review Cameron! So great to hear we were able to help you find your new home! Best of luck
1/5
FacebookI can’t believe we have just had a 6 week delay on a very small chain that has been caused by Richard James send info to the wrong solicitor. They can’t even maintain sellers’ records correctly. Won’t call anyone back to explain! I regard this organisation as incompetent.
I am sorry to hear this Roy! This is very disappointing to hear and I can assure you we take this type of feedback very seriously. It would be good to get some more information on the situation so we can look into this further internally to ensure this does not happen again. If you could email any details to nicolesmith@incentivised.com that would be greatly appreciated. Again, apologies you feel this way and hopefully we can look into this for you further
5/5
GoogleThis is the second time I’ve put my house on the market with Richard James and they haven’t disappointed! We had a really competitive valuation where we were provided with lots of research and information in a booklet. Dom was very …
5/5
GoogleRichard James has been helping me to find tenants and manage the lettings for very many years. I have been very happy with the tenants and the management team lead by Rebecca Bartlet.It is easy to Speke to the member of the team and always …
Thank you for you 5 star review, Afzal! We are so pleased to hear this and will be sure to pass on your kind words to Rebecca :-)
5/5
GoogleRebecca at North Swindon branch was very helpful and professional, went above and beyond. She helped us find tenant within weeks and kept us up to date, whole team were very responsive. I would highly recommend using Richard James.
Thank you for the kind 5 star review! We are so pleased Rebecca was able to help you find a tenant. It's so great to hear when our Lettings team have done a great job
5/5
GoogleMe and my partner just started the process of renting a place, through RJ estate agents. We viewed the property with Georgina Mepham, and she was lovely from the beginning. Really approachable, friendly, professional, and really helped us throughout the process. So far it's all been really good.
Thank you very much for taking the time to leave us such a wonderful review, Carolina. We will be sure to pass on your kind words to Georgina. :-)
5/5
FacebookI have been dealing with Lavina Reade for the past 2 years and have found her to be very friendly and professional, nothing is too much trouble and if she can’t answer my query there and then she always gives me a time frame that she will come back to me on. Her communication skills are excellent
This is really great to hear Nicci - thank you for taking the time to leave us a review on Facebook! :) We will be sure to pass over these fantastic comments to Lavina.
5/5
GoogleRichard James is very competent and highly professional. I have been using Richard James to manage my rental property for just over a year and throughout they have been very efficient and responsive. …
Thank you for the lovely review Prima! We are so pleased you have been so happy with your service. I will make sure all that you mentioned know of your kind words
5/5
GoogleI would highly recommend Richard James estate agents. I received such high professional and personal assistance from Kelly right from the beginning. I felt that Kelly truly listened and understood my exact needs. …
So pleased to hear you have had such a great experience with Kelly! Thank you for the lovely review
1/5
GoogleStill in the process of purchasing. Updates or should I say lack of are horrendous. The agent dealing is on annual leave and no one knows what's going on. I can appreciate its not Richard James who are entirely at fault but get some …
We are so sorry to hear you are unhappy with the customer service you have received. … More
5/5
GoogleWe have a buy to let flat in the Heritage Centre in Swindon and have used Richard James as our letting agents for the last 8 years. They are professional and efficient and we feel very comfortable leaving the management in their hands. The …
Thank you for the 5 star review Martin! We are so pleased we have been able to help maintain your apartment for the last 8 years. I will make sure your kind feedback gets back to Jessica West and the rest of the team
1/5
GoogleAfter pulling out of the sale of 17 Widham Purton Wiltshire due to the fact that the seller (18 Widham. Purton Wiltshire) didn't disclose that he has a soakaway far to close to property 17. After refusing to move it or my offer to move it …
5/5
GoogleWe moved into our flat just 9 days after viewing it and the whole process was very smoothly handled by our property manager Jessica West. The new home card and bottle of bottle of bubbly presented when we collected the keys was a lovely touch!
So glad you have had a great experience with us so far! Thank you for the 5 star review
5/5
GoogleRheanna Dowd as been a great help when we moved into our rental. She kept in regular contact with us, and was always very professional. She is a delight to work with, and always gave us feedback without always asking for it. Very happy she is the Property Manager for our property.
Thank you ever so much, Donna! We are so pleased to hear this and we hope you enjoy your new home. We'll be sure to pass on your kind words to Rheanna :-)
5/5
GoogleGreat service all round from all staff, also got my house sold super fast. Highly recommend.
Thank you so much for your positive feedback and recommendation! We're thrilled to hear that you experienced great service from our team and that we were able to sell your house quickly. Our team works hard to ensure a smooth and efficient … More
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Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
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