Trusted Agent profile · Swindon
Verified
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
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The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
FacebookI put my house up for sale with the Richard James east office. From the very beginning I received an amazingly professional service. I have mainly dealt with Nick, Georgia, Gareth and Mark and all have been totally honest and managed our sale superbly! Thank you all for everything, you’ve made this process stress free!
5/5
FacebookBrilliant service and Jenna Burford was amazing. Sorted any issues out straight away. Would definitely recommend. Thank you.
Thank you for taking the time to leave us this review Samantha, we are very pleased that you would definitely recommend us :) We will be sure to pass on your kind words to Jenna!
5/5
GoogleJessica West, our property manager, and her team at Richard James have over the years provided us, as landlords, with a first class service always acting in a positive, responsive and proactive fashion to any situation that might arise. I would strongly recommend the services of Richard James.
Thank you for the lovely 5 star review Mark!
5/5
GoogleMy experience with Tayler Trueman is fantastic, always responsive and proactive to follow up.
Thank you for the 5 star review, Mike! We are so pleased to hear this :-)
5/5
FacebookLaura was consistently keeping me informed of progress when we were selling in very trying times! Thanks Laura
Thank you for leaving us this review Katrina :) We are very glad that you received consistent updates from Laura during the selling progress as we know this year hasn't been the easiest. We will pass over your lovely comments to her!
5/5
GoogleVery friendly and professional. Antony was brilliant, to bad we couldn’t move forward but I’m pretty sure will work it out next time.
Dragos, thanks for the review, we will pass this on to Antony. Hopefully we will get there next time and we look forward to helping you again.
5/5
GoogleI saw two properties in Swindon last week, and in what's been a long, exhaustive process, my experience with Kelly from Richard James was easily the best. She was extremely helpful, knew what she was talking about, and was able to advise me appropriately. Definitely recommended.
Thank you for the 5 star review Ross! So great to heard you have had such a great experience with us
5/5
GoogleSharnni at Farringdon office was very professional and informative during the viewing of a rental flat. She went out of her way to ensure I didn't miss out on seeing it and the whole office was very helpful, communicative and organised throughout the process from viewing to picking up the keys and beyond. Thanks!
Thanks for taking the time to leave us this amazing review, Robert. We really appreciate it and will pass on your kind words to Sharnni. :-)
5/5
GoogleOur search for the house was really simplified with Richard James. in a short time, we had a superb apartment according to our budget. A special thank you to our Property Manager Adrian Sobczyk, who has really invested in making things work for us. I highly recommend.
Thank you for the lovely review about Adrian! So lovely to hear you have had such a lovely experience with our lettings team
5/5
GoogleI have been looking for a property to rent in the Swindon area for months now and after finding just what I was looking for on the Richard James website I arranging a viewing. I meet with Georgina Mepham who was very professional and friendly from the start, great viewing experience and help me find exactly what I was looking for.
Thank you for taking the time to leave us this amazing 5 star review, Dominic! We will be sure to pass this onto Georgina.
5/5
GoogleGreat company to deal with. Clear communication and staff friendly and very helpful. Would definitely use again for anything house related for sale or purchase.
Thank you for your kind words! We're delighted to hear that you found our communication clear and our staff friendly and helpful. We look forward to assisting you again in the future, should you require any further assistance!
5/5
FacebookI have bought and sold numerous houses with Richard James. The staff are professional and reliable, I wouldn't use any other estate agents. When I became a landlord for the first time they guided me through the process, made sure I understood all the rules and regulations. Thank you Rebecca Barrett and the Lettings Team.
5/5
GooglePoppy Trainor has been great during the process of finding a tenant.
Thank you Symon. This is great to hear :-)
5/5
FacebookGeorgina Mepham is lovely and so helpful. Communication is brilliant would definitely recommend.
Thank you very much for taking the time to leave us this review Georgia! We will be sure to pass on your kind words. :)
5/5
GoogleI have known jack for many years and he is a top class estate agent who always goes above and beyond for his clients - he helped me with the purchase of my first home and gave me invaluable advice when it came to sorting out my mortgage which is a confusing time for any first time buyer. I will definitely be using Jack in the future
Thank you so much for your kind words about Jack's exceptional service as an estate agent. We are thrilled to hear that he was able to provide you with valuable advice during such an important milestone in purchasing your first home. Looking forward to assisting you with any future real estate needs you may have!
5/5
GoogleRichard James have been enormously helpful in navigating me through my first letting. From the outset they managed expectation and made sure that I was compliant with all regulations. They made each step of the process easy and trouble-free. Knowing I have Gemma as my named point of contact is incredibly reassuring.
Thank you for taking the time to leave us a review Karen. Glad to see how helpful the team have been in helping you with your first letting. Enjoy your new home :-)
5/5
GoogleWe had an amazing and hassle free experience with them. They have some of the best properties listed and their representatives/agents are extremely polite, helpful and they really invest into the needs of their clients. Special shout out to …
Thank you for the lovely 5 star review Nikita. So great to hear when our customers have a great experience with us
5/5
FacebookWe’ve recently moved into our new home, co- ordinated by Laura and Cathy at Richard James. The communications were excellent, and they were very professional at all times. They showed really empathy for the various needs of people in our chain, and worked really hard to achieve best outcomes for all involved! Thank you laura and Cathy- fantastic work! Emma & Martin
Thank you for taking the time to leave us such a wonderful review Emma! We will be sure to pass on your comments to Laura and Cathy. Congratulations and good luck in your new home :D
5/5
FacebookAs a landlord with them for 7 years the service in all departments has been excellent. The people I had dealings with on the most regular basis have been Joe & Whitney, always both very courteous & professional. Also the thanks to the accounts department who were always ready with replacement rent statements for the ones I had misplaced at tax return time.
Hi Ian 😁 Thank you very much for taking the time to review us on Facebook and we are pleased to hear about your positive experiences with Joe, Whitney and the accounts department... We'll be sure to pass on the praise to them.
1/5
GoogleAVOID AT ALL COSTS I rented from Richard James at the end of last year, I moved into the property …
Hello Adam, we are sorry to hear that you did not have a good experience with us. Your feedback is important to us, so please contact our Lettings Manager, nickybint@richardjames.uk if you would like to discuss this matter further.
5/5
GoogleVery positive experience with Richard James during a recent house purchase. They were excellent at every step of the way - from initial viewings with Fredy, through to offering and all the way through to completion (with Jo maintaining momentum and communications throughout). Huge thanks to all the team there. Highly recommended - I'd certainly use them again.
We are thrilled to hear about your positive experience with Richard James! We are delighted that Fredy and Jo were able to assist you every step of the way and that you found the team so helpful throughout the process. Thank you for your kind words and recommendation - we look forward to assisting you again in the future!
5/5
GoogleAmy Rowe introduced herself and has dealt with us brilliantly so far. Thanks Amy.
Hello Eve, Thank you for your 5 star review. We'll be sure to pass on your positive message to Amy. :-)
5/5
GoogleExcellent service from Sharon and Jack In all aspects of our sale from valuation to completion (that were within their control). The house was marketed and sold quickly and efficiently and they stuck to the task when issues in the chain caused a glitch and the ability of the company’s comprehensive network around the area proved its worth. A good end result.
Thank you for taking the time to share your experience with Sharon and Jack. We are delighted to hear that you had a positive and smooth journey from valuation to completion. It's wonderful to know that they were able to navigate any challenges that arose and deliver a successful end result for you.
5/5
FacebookI would recommend Poppy Trainor at Richard James. Very professional and always helpful.
Thanks Paul! We will be sure to pass on your comments to Poppy and are glad that you received a professional and helpful service. :D
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Yes. Richard James won Gold in The Trusted Agent 2026 awards.
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