5/5
GoogleGeorgina is a fantastic estate agent, I would highly recommend her and the company to others .. Regards, Ann
Agent replied · 16 June 2024
Thank you for the 5 star review :-) We'll be sure to pass this on to Georgina!
Trusted Agent profile · Swindon
Verified
Richard James Swindon reviews
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
Want Richard James to help?
Send Richard James a message.
Awards
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Google5/5
GoogleVery friendly and helpful service with North Swindon Sales. Antony was brilliant on the viewing and the whole team have helped to make a first time buy easier!
Agent replied · 19 September 2026
Thanks for the review Sophia. We will be sure to pass on to Antony for you! Glad we were able to help.
5/5
FacebookBecky was very helpful and made my move smooth and easy, would recommend 👍🏻
Agent replied · 18 May 2026
Thank you for the lovely review Jade! We are so glad we could make this such a stress free move for you. Good luck in your new home 🥳🏡
5/5
GoogleJo Taylor was very attentive and made sure to keep me in the loop regarding the whole process. Hassle free, polite and helpful.
Agent replied · 16 June 2024
Hi Neal, thanks for your review. We are pleased to hear that you had a great experience with Jo. We will pass on your comments to her :-)
5/5
FacebookI have been delighted with the service that Richard James (Stratton office) has delivered to date. A potentially difficult sale has been handled in a sensitive and patient way while the assistance and timely interventions with regard finding suitable property to purchase has also produced early success. At all times, knowledgeable, courteous and 'non- pushy', I would have no hesitation in recommending their services. Thank-you Nick for your professionalism and good humour so far!
Agent replied · 18 May 2026
Thank you for the lovely review Robin! We will ensure Nick gets this feedback.
5/5
GoogleI just want to say a BIG THANKYOU to (Millie Sharp) for supporting me and my husband on our journey through our process with our accommodation. We couldn’t of gotten a better agency, and a kind gift we got to welcome into our home was a …
Agent replied · 22 October 2024
Thank you for the lovely review Bekkah!
5/5
GoogleVery good service, patient and professional. Hayley was a great contact to have and Antony (my initial contact) calling on completion was a nice touch. Will recommend!
Agent replied · 19 September 2026
Thanks Alan for your review! So pleased you had a great experience with Hayley. Good luck in the future
5/5
GoogleExcellent support throughout the journey of moving into a new home.
Agent replied · 25 May 2025
I'm so glad to hear that you had a positive experience with our support during your move into your new home! If you have any other questions or need assistance in the future, please don't hesitate to reach out.
5/5
FacebookThanks to Richard. Jade Lisa. Jake Alex. And the rest of the team from old town. We sold our house Very quick and absolutely outstanding they give you 100 % Nothing is to much trouble if you want to ask any think they will try there up most The team are like family. Always happy. And very professional. I would recommend them 100 %. And the best part was making it stress free! 🏡
Agent replied · 18 May 2026
Aw thanks Julie, that’s lovely to hear! Hope you’re enjoying your new home! xx
1/5
GoogleTerrible! We had a viewing for today after lunch! In the morning I got a call from a woman who told me that they did not accept children in the property, terrible discrimination!!!! This is not an animal but a human being and nowhere in …
Agent replied · 16 June 2024
Really sorry to receive your review and are unhappy with the landlord's decision. Please feel free to contract joannahillbrown@richardjames.uk if you would like to discuss this further
5/5
FacebookReally helpful agents, and Jo Costin was extremely patient and helpful with our slow chain. If we move again we'd definitely use Richard James 😊👍
Agent replied · 18 May 2026
Thanks for the feedback Rebecca. We will pass this on to Jo and wish you all the best in your new home.
5/5
FacebookFabulous support from all the team at Richard James’s especially Julia, Jake and Alex. Highly recommended
Agent replied · 18 May 2026
Thank you for taking the time to leave us this review, Ann. We are delighted to hear of your experience with Julia, Jake and Alex in our Old Town team :-)
5/5
FacebookI would like to say a massive thank you for all help support and professionalism of Hugo Chapman and Bethany Powell. Hugo Chapman in special as he had an extensive knowledge of the property and answered all my questions and facilitated for the deal to happen. Excellent professional that cares and know what is doing. Once again thank you.
Agent replied · 18 May 2026
Thank you for the great feedback Tania. I will make sure that Hugo, Bethany and the team get your lovely comments
4/5
GoogleThe solicitors and staff were all very professional and hardworking and they had some difficult issues to deal with in our sale and purchase of a new property.
Agent replied · 2 September 2026
Thank you for taking the time to leave us a review, Kathy! It's great to hear such wonderful feedback about the team, and we've passed your kind comments on. Thanks for choosing Neilsons, and we look forward to working with you again in the future!
3/5
GoogleRichard James is an estate agent that I would give 3 stars. The team is friendly and helpful, and they are great at arranging viewings. However, they send a barrage of unsolicited emails, and they do not stop even when asked to be removed …
Agent replied · 16 June 2024
Hi Matthew, We are sorry to hear this. If you can drop myself an email at nicolesmith@richardjames.uk I will ensure you are removed from all marketing and property information.
5/5
GoogleI have used Richard James as my letting agent to rent out my property for the past year, and they have always provided me with an excellent service and been very quick and efficient for contact between myself and the tenants who have lived …
Agent replied · 16 June 2024
Thank you for the kind 5 star review Bexx. It's so great to hear you have had such a great experience using us for the last year. I will make sure Adrian gets to see your lovely words. Look forward to working with you for years to come
5/5
GoogleCHLOE DISBURY was so kind taking over unto her colleague on leave and she handled everything we need, she is really smart, caring and professional, I would recommend her to anyone in a process of moving as she will take time to explain all …
Agent replied · 16 June 2024
Thank you for the 5 star review Adolphe! We are so pleased you have had such a great experience with Chloe and our lettings team
5/5
FacebookVery professional service from the team and Louise Robinson is a great point of contact.
Agent replied · 18 May 2026
Thanks, Simon! We are so pleased to hear this and will be sure to pass on your lovely comment to Louise. :-)
1/5
GoogleAwful estate agency, they were rude to me via email and then at the end of my tenancy they turned up at a later time rather than the booked time for a viewing despite telling me a different time via email. Unprofessional & rude, avoid at all costs!
Agent replied · 16 June 2024
So sorry to hear this. I have passed your comments back to our lettings managers so they are aware. If you would like to expand on this so we can look into it further, please email your comments to carolineschaefer@richardjames.uk
5/5
FacebookRheanna Dowd made our experience amazing at Richard James. Always so helpful and nice.
Agent replied · 18 May 2026
Thank you for taking the time to leave a review. We will pass on your feedback 😊
5/5
GoogleThank you Courtney for being so professional and supportive. Communication is fantastic and so efficient.
Agent replied · 16 June 2024
Thanks Ruby, we will be sure to pass on your 5 star review to Courtney!
5/5
GoogleSharnni Wilson was very helpful and understanding of our situation in discussing our tenancy agreement.
Agent replied · 16 June 2024
Thank you for taking the time to leave us this 5 star review, we are very pleased to hear of your experience with Sharnni and we will be sure to pass on the message. We are glad that the tenancy agreement was discussed and understood :-)
5/5
FacebookGreat service. Kept informed and updated by Gemma Cowley of everything connected to my tenancy. Quick response to any issues I faced. Made the whole process very easy.
Agent replied · 18 May 2026
Hi Adam, thank you for your review. We are glad that you have had a positive experience with us😊
5/5
FacebookGreat service, special thanks to Rheanna Dowd for her professionalism, quick response and solving problems.
Agent replied · 18 May 2026
Thanks for the great feedback Ewa - We're really happy to hear you've received such a great service from Rheanna and the team 😊
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Richard James Swindon
Has Richard James won any awards?
Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
Want Richard James to help?
Send Richard James a message.
