Trusted Agent profile · Swindon
Verified
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
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The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleThank you to Poppy Trainor and Frankie Stocker for their professional and efficient service in the lettings team. First time in using an estate agent to let a property but it has been excellent service.
Thank you for taking the time to leave us such a great review - we will be sure to pass on your comments to Poppy and Frankie!
5/5
GoogleGreat service from start to finish with no hidden surprises. We were kept fully updated in the sale process.
Thank you for your fantastic review! We’re delighted to hear you appreciated our transparent and communicative approach. It was a pleasure assisting you, and we’re here if you ever need us again!
5/5
GoogleFantastic service, Phil Redmond has been a fantastic point of contact, always calls me back as promised, has negotiated a sales quickly with a buyer at a great price and has handled all elements brilliantly!! Thank you!! First Class Service - Simon
Thank you for the 5 star review Simon!
5/5
GoogleExcellent experience selling our house through Richard James and in particular Kelly Hucker. Kelly and her colleagues have been very helpful, friendly and responsive in dealing with requests and very proactive in managing our sale. I would strongly recommend.
Hello Samantha, thank you very much for taking the time to review us and we'll be sure to send your positive comments to Kelly. Have a great weekend :-)
5/5
GoogleConnor and the team at Richard James has been super efficient in finding a new tenant for my property, which has been much appreciated. A great team.
Thank you for the review James! We are so happy we were able to find a tenant for your property. We will make sure Connor and the team get your lovely words
5/5
GoogleMany thanks to Gee Mossom and Gemma Cowley for a quick and easy transition between tenants, for arranging a cleaner at short notice and for keeping me informed throughout the process - top service!
Hello Clare, thank you very much for your 5 star review. Gee and Gemma will appreciate your kind feedback. Have a great day!
5/5
GoogleMoving Transatlantic during a global pandemic proved very difficult, however the staff at Richard James were extremely accommodating, helpful and understanding. Huge thank you to Georgina Mepham, Charlotte Edwards and Jessica West for everything.
Congratulations on your move Bailey, we are glad that we could help! We will be sure to pass over your lovely comments to Georgina, Charlotte and Jess. Thank you!
1/5
GoogleI just received details of a “ bungalow” It is clearly an apartment in Tadpole village. It’s basic really. Flippen heck.
Hi Shelagh, We are sorry to hear of your frustrations. Our sales team have checked all of our properties for sale on our website and can't see any properties that have been described incorrectly. Please get in touch via email, northswindon@richardjames.uk and we would be more than happy to discuss further.
5/5
GoogleReally impressed at the fast responses and good communication throughout, and professional attitude throughout. I was selling a property at the lower end of the market but the service from Jack and Kelly was top notch. Highly recommended!
Thank you for the review Caroline!
5/5
GoogleGreat estate agents! Super polite and helpful! Renting a property through them and they have been nothing but amazing so far! Big thank you to Gemma Cowley for all her help keeping this a nice and easy transition!
Hello Aaron, thank you for your 5 star review. we really appreciate you taking the time to leave us this feedback. :-) have a lovely day
5/5
GoogleToday I had a viewing of a property for rent after coming to Swindon and the Richard James team helped a lot. Their office itself is a very pleasant place and my sincere gratitude for the excellent service given by Zoe.Her instructions were …
I'm so glad to hear about your positive experience with the Richard James team and Zoe! It's wonderful to know that you found their office pleasant and received excellent service during your property viewing. Thank you for recommending Richard James for letting services in Swindon!
5/5
FacebookWe had a great experience purchasing our dream home through Richard James. We mostly dealt with Jade who was amazing! She was professional, reliable and compassionate throughout. The communication was excellent and kept us update! Thank you Jade!
Hello - Thank you for the fantastic review, we're really pleased to hear you had a great experience purchasing your dream home through us. We will of course pass your kind words on to Jade and the team ☺️ Thanks again!
5/5
GoogleI want to acknowledge and share the going the extra mile that makes an estate agency rise above the rest. Richard James have let out apartment in HERITAGE PLAZA for some time. On the vacation of our last tenants we had a lot to sort out. Gee Mossom could not have done more to help and we want to say a huge thank you to her. Martin
Thank you for your feedback Martin! We are so pleased you are happy with the service you have received from our Lettings department. I will make sure your comments get back to Gee
1/5
GoogleSo disappointed and had to pull out of a property purchase due to lack of disclosures. Waste of both mine and vendors time, plus I’m out of pocket having had to pay conveyancing fees. Agent needs to be more transparent and honest to avoid these situations.
Hi Liza, we are sorry to hear that you've not had the best experience with us. I understand that you have spoken to the Highworth Branch Manager recently, and I hope that this has helped answer your queries and concerns. All the best.
5/5
GoogleThe team at Neilsons Bonnyrigg deserve more than 5 stars. They have all gone above and beyond during the process of selling our home and the purchase of our forever home. They say moving home is one of the most stressful times of your …
Thank you so much for your glowing review, Sarah! We're thrilled to hear that our team at our Bonnyrigg branch exceeded your expectations and made the process of selling and buying a home stress-free for you. We truly appreciate your … More
5/5
GoogleHayley and Antony both delt with our house purchase, they were both amazing and I couldn't recommend them enough. Antony got the sale agreed quickly and Hayley was on the ball and gave us regular updates regarding our sellers and there …
Grace, Thanks for the review. We are pleased that we have helped with your purchase and wish you all the best in your new home. We look forward to working with you again... not too soon obviously but any recommendations to friends and family are very welcome.
5/5
GoogleFantastic service from Richard James North Swindon, From our initial visit when deciding whether to put our house on the market Jordan made he process very quick and simple and sold our property to the first viewing. Hayley and Jordan and …
Thanks for the review Michelle! So glad you had a good experience with us. Will pass this back to the guys you have mentioned in your review.
5/5
FacebookRheanna Dowd is my lettings manager. She has been great! Very professional and manages everything really well. Would highly recommend along with all the Richard James team! 5 stars!
Thanks Sam for the lovely review! We are so happy you have had such a great experience with Rheanna and the rest of the team
5/5
FacebookVery helpful throughout my process of moving out of one of their properties and in to another. Great communication and a special mention to Gee Mossom who was brilliant in helping to sort out any issues
Thanks for your fantastic review Aidy! we really appreciate it and will be sure to pass on the message to Gee. :D
5/5
FacebookWe went into being first time landlords with some trepidation but needn't have worried with Richard James and Rebecca Barrett in particular managing the process. Rebecca and the team couldn't have been more helpful right from day one. Great communication and always happy to go the extra mile. It's reassuring to know Rebecca is available for trusted help and advice. Having Richard James on board has meant a stress free experience, thank you Rebecca.
5/5
FacebookJulia Barrow looked after and managed our purchase extremely well and was a major player in helping drive a difficult and long chain to conclusion. Without her I am sure this whole transaction would have been longer and even more stressful
Hi David, thank you for your kind review! Julia is fantastic at getting property sales over the line, no matter the complexity of the chain. We are glad that you had this experience with Julia and the RJ team✨
5/5
FacebookRichard James is an easy company to do business with, even during the covid crisis. Statements come in regularly, queries are answered promptly and on a recent change of tenancy Sarah Taylor was particularly helpful and supportive.
Hi Mo - Thank you for your feedback, it's really appreciated. We're really glad to hear you're happy with the service received, particularly during the current situation! We will pass your kind feedback on to Sarah and the team 😊
5/5
FacebookThanks so much to the lettings team and in particular Rebecca, Tiegan and Ellis from the Old Town office and Deborah, Emily and Joe in the North Swindon office for everything they've done with regards to the new house we've recently moved into. The whole team at Richard James are brilliant and we can't fault them at all and will happily recommend them to friends, family and colleagues of ours. Thanks Richard and Donna
5/5
GoogleRecently entered into my first rental with RJ Lettings and Cheryl Hopes has given a top rate service - friendly, professional and easy to deal with.
We're thrilled to hear that Cheryl Hopes provided you with top-rate service at RJ Lettings! Thank you for sharing your experience, and we're delighted to have you as a new tenant.
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Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
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