Richard James Swindon reviews

★★★★★ 5/5

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Jade handled my move and throughout she was patient, responsive and always helpful. The chain was quite complex and Jade was on top of things all the time, resolving problems and communicating in a timely manner, ensuring we completed on the date expected. Thank you Jade.

Tom · 22 March 2021

★★★★★ 5/5

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So far, so good. We started our collaboration with RJ in May; the agency rep, Gemma Cowley, has been responsive to our messages and has solved the issues. All procedures regarding new tenancy, contract, etc., have been handled smoothly. Our experience with the team, starting with step one, scheduling the first visit until today, has been positive.

Diana · 7 August 2024

★★★★★ 1/5

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I found my move out of rented accommodation with Richard James nothing but stressful, upsetting and difficult. There were no COVID precautions put in place for viewings that I was aware of, so I felt pressured into allowing people into the house I was living in whilst also trying to keep my 5 month old daughter safe. Then once we had moved out we were still recieveing phone calls regarding viewings showing a lack of communication between staff. A week after moving out I was then appalled with the phone call I recieved from the move out inspector who had the cheek to tell me the house “needed a good clean” and it would cost £170 of our depsit to get a cleaner in!!! However when asked to see pictures of the areas that needed cleaning I received nothing. Days of constantly having to contact them to ask for pictures and to get an update on what was happening and whilst being constantly lied to we finally had the full deposit back. If renting with Richard James I would highly recommend taking your own photos when you move in and when you move out to prevent them trying to steal your money like they did mine!

Jade · 24 August 2020

★★★★★ 5/5

Google

Mandy Sweeney has been my tenancy manager for my rental property for over 11 years. She is professional, calm under pressure and reliable. It was a comfort to me knowing Mandy has always been available (over 11 years) and my go-to person …

Mela · 21 September 2021

★★★★★ 5/5

Google

Sharnni Wilson and Gemma Cowley were amazing, they have helped me so much with every problem I have had and kept me updated of the process and chased everyone need for me, I highly recommend them and Richard James, very professional and accountable.

Alexa · 19 September 2021

★★★★★ 5/5

Facebook

Sophie was excellent during this process. She was happy to answer any questions we had and responded to us quickly. The whole process was much quicker than we expected and it was nice to know we had someone to talk to if we had any questions

Amy · 11 February 2021

★★★★★ 5/5

Google

Great professional service by richard james and the Team. Cheryl from my wife and I we can't thank you enough for the swift straight foward process organising all the paperwork. And organising the moving in date perfect 👌 …

M · 14 April 2025

★★★★★ 5/5

Google

A huge thank you to Rebecca Gee and all of her help prior and post to moving. Everything has been so efficient, helpful and informative. Especially being new to agency letting. Thanks so much Rebecca!

Matthew · 16 September 2022

★★★★★ 5/5

Google

Becky Gee is my property manager and she has been excellent at managing the account. A recent rental was particularly challenging, and with Becky's help, the property was ready for the tenants to move in.

Nigel · 16 September 2022

★★★★★ 5/5

Google

Chloe Disbury is my property manager, she is very professional and helpful. I am most impressed with the way she manages stressful for me situations. Thanks Chloe xx

Ewa · 14 May 2023

★★★★★ 5/5

Facebook

Amy has been very helpful and has gone above and beyond. Amy has kept me up to date with the issues I had recently with my rental property. I find it very easy to talk to Amy and she always does what she says she will.

Vince · 19 October 2020

★★★★★ 5/5

Google

The agents we dealt with during our house buying search were extremely helpful and very professional. We felt like valued customers and would consider them in the future if we ever needed to sell. Hayley was very helpful and kept us stress free! Thank you to all the staff.

Maria · 19 September 2019

★★★★★ 5/5

Google

Antony and Hayley were both excellent in their approach to the sale and purchase of this property. Hayley especially, went above and beyond her expected service in chasing up my rather less than useful conveyancer. Very happy with the result, and can't wait to move into my new home!

Greg · 19 September 2019

★★★★★ 5/5

Google

Becky Gee has been managing everything for me as part of fully managed service. No problem what so ever. Always reachable over email , phone etc. Very responsive and getting things done within time.

Dhruv · 16 September 2022

★★★★★ 5/5

Facebook

Julia Barrow was just great during the whole process, she regularly kept us updated and was very patient and soft spoken during all her conversations with us, she was very helpful and genuinely concerned and very understanding. thank u dear

Trincy · 27 November 2021

★★★★★ 5/5

Google

I just want to say a BIG THANKYOU to (Millie Sharp) for supporting me and my husband on our journey through our process with our accommodation. We couldn’t of gotten a better agency, and a kind gift we got to welcome into our home was a bottle of champagne and a welcome to our new home card. Thankyou so much guys, keep doing what you’re doing. No faults whatsoever. X

Bekkah · 20 September 2023

★★★★★ 5/5

Google

Richard James have made our entire process easy and stress-free. I must in particular thank Whitney Milhench who has been supportive, quick to respond and very helpful with any requests and questions we may have had, thank you for your professionalism and guidance throughout!

Rosie · 19 September 2020

★★★★★ 5/5

Google

Georgina Mepham was very professional and did an incredible job handle the viewings for my property, I'm very happy to leave the rental management of my property with Richard James estate agents, …

Martin · 21 September 2022

★★★★★ 5/5

Google

I recently purchased a property near Swindon Outlet. I cannot praise the staff at North Swindon Branch enough. They were outstanding and couldn't help enough. Bethany and Hugo were professional and supportive …

Mr · 21 September 2022

★★★★★ 5/5

Google

Becky Gee is my property manager and she has been excellent at managing the account. A recent rental was particularly challenging, and with Becky's help, the property was ready for the tenants to move in.

N · 17 June 2022

★★★★★ 5/5

Google

Excellent work and peace of mind. Louise Robinson is the dedicated person for the maintenance of our property and she has done a starling job for us. Every problems are sorted out in a timely manner with a great communication.

Anthony · 19 September 2021

★★★★★ 5/5

Google

I had the best experience with estate agents from Richard James, very professional and responsive. Special thanks to Georgina Mephan for making sure i went through the seamless process of getting exactly what I asked for. You guys are stars.

Archibong · 19 September 2021

★★★★★ 5/5

Google

We sold 2 properties in the last 6 months. We used Richard James and were extremely happy with the service provided. They were always responsive to calls. Communication was excellent. I wouldn't hesitate in recommending them.

Julie · 16 April 2025

★★★★★ 5/5

Google

Just wanted to say a massive thank you to Frankie Stocker for her efficiency and excellent communication with our new tenancy. It was a stress free process managed by a very polite and professional manager. Thank you once again Frankie!

Emily · 16 September 2021