Trusted Agent profile · Swindon
Verified
★★★★★
573 reviews across 1 platform
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AZ
Richard James Apartments & Investments's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 573 reviews on 1 platform, including 573 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Send Richard James Apartments & Investments Swindon a message.
The Trusted Agent 2026 results for Richard James Apartments & Investments, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
4/5
GoogleRichard James and their staff have been consistently very helpful and reliable in the way they care for our property and keep us informed. If there has been a chaang in tennancy they have found a new reliable tennant quickly and …
Thank you for taking the time to leave us this 4 star review Tim, we really appreciate it :-)
5/5
GoogleMy experience with Richard James was fantastic. I was looking for a right property to rent. Gemma Cowley really helped me to understand the whole process once my offer was accepted. Overall process was quite quick and smooth, thanks to her. …
Thanks for taking the time to leave us a review Umer :-) We are so pleased to hear this and will be sure to pass your comments on to Gemma.
5/5
GoogleBest estate I've been with. Appreciate Delrae Yon proactively calling out when I'd accidentally paid double rent. Was also impressed that when the boiler broke last winter I was immediately able to pick up heaters from central office, very little fuss involved.
Thanks for the 5 star review Alex, we are so glad to hear that you experienced a great service from Delrae, we will be sure to pass on the message.
1/5
GoogleWould give less stars if I could. The before sales process for Richard James was great but after we handed in our …
We are sorry to hear you feel you haven't had a very good experience. Our lettings director would like to know more about this so we can look into it further. Please can you email all of your feedback and comments to rebeccabarrett@richardjames.uk
1/5
GoogleStunningly unimpressed with this company. I phoned the Wroughton office and asked for details of a property and was told it was in process of an offer and unlikely to be still for sale - but they would let me know what happened anyway. I …
Thank you for your feedback Bob! We are disappointed to hear this. We do take feedback seriously so we will be in contact shortly regarding this.
5/5
GoogleGeorgina Mepham from Richard James was incredibly helpful while we were searching our house to rent. She is very professional at her job, she showed great understanding of customer's needs and was always happy and keen to answer all our …
Agata, we are so pleased to hear that you experience with Georgia was so fantastic and that we clarified even the smallest of doubts for you. We will be sure to pass on your kind words. Thank you for taking the time to leave us this review :-)
5/5
GoogleA true pro !! Whenever I speak with Dorinda Dodson she is always on the ball and has all the knowledge required , Dorinda will also take her time to solve issues and chase up loose ends! Many thanks 😁 …
We really appreciate you taking the time to leave us such a positive review, thank you! We will be sure to pass on your kind words to Dorinda. :-)
5/5
GoogleI have been renting a property managed by Richard James for many years and have always found them to be helpful and professional. Just recently had a query and Amanda Sweeney delt with the matter very efficiently and professionally. Highly recommended.
We are so pleased to hear this Jason and we really appreciate you taking the time to leave us a review after being with us for many years. We will be sure to pass on your lovely comments to Amanda!
1/5
GoogleThe service is very slow. We requested the landlord to fix a few issues in the house and we haven't received any action from their side. Disappointing!
Hi Craig, I am really sorry to hear this. We would like to know more so can you please email nickybint@richardjames.uk as she is the manager of the property management team.
5/5
GoogleAlthough I have not found a house yet I am confident that I will with Richard James. Antony makes every effort to listen and help with your needs He will advise as to what he feels you would best to view which avoids time wasting for the …
Thanks for taking to time to write a review Sandy! So pleased you are enjoying your experience so far! Good luck with the house find
5/5
GoogleThis was my first time using a ageny to rent a property.. i found a lovely house through richard james and it was handle by a brilliant professional young lady called Gemma cowley.. she made the whole process so easy and stress free. Any …
Thank you for the lovely review Craig!
5/5
GoogleExcellent service so far with Richard James and house sold 'virtually' during Covid lockdown! Kelly Hucker in particular has been extremely helpful, responsive and professional but all of the team we've had contact with have been very good. Wouldn't hesitate to use again and recommend.
Hi Gemma, Thanks so much for the review! We will pass that on to Kelly. So pleased we have been able to support you under the circumstances of COVID-19 and progress your move!
5/5
GoogleJo and Dom were fantastic all the way through our house purchase! It took alittle longer than expected however we got there in the end! Would recommend Richard James!
5/5
GoogleThank you so very much for successfully selling my house (3rd time lucky!!!).... It hasn't been easy as a couple of purchasers pulled out, but thank you very much Sam & your team for all of your efforts and hard work in marketing my house in a positive way and helping me and my family move onto our new project! All the very best, Kai & family
5/5
GoogleOne of the constants in an otherwise topsy-turvy year has been the speed and quality of service from the property management staff at Richard James. Despite some tradesmen going out of business and others being snowed under they have …
Thanks for leaving us such a positive review Rodney, we are really pleased to hear this. We will be sure to pass on your kind words to Delrae and hope to continue to keep your properties sound as we navigate through this time.
5/5
GoogleI received a phone call yesterday from Delrae Yon in the finance department regarding a difficult issue at one of our rental properties. As usual she was extremely professional in her approach, listened to my requirements and confirmed that …
Thank you for such a lovely review Andrew, we are really pleased to hear this! We will be sure to pass on your lovely words to Delrae and look forward to working with you for another 10 years :-)
5/5
GoogleI've used a lot of estate agents in the past (getting student accommodation to having to suddenly relocate from a place of accommodation to a new flat), however, none of them match the responsiveness and professionalism of Richard James. …
Thank you, Peter! We are so pleased to hear this. We will be sure to pass on your kind words and recommendation to Gemma and the rest of our Lettings team. :-)
5/5
GoogleRichard james were quite good to deal with. Lara hawkins (progresser from complete asap) was especially good, she kept the whole chain alive. Overall they were friendly and professional and if I was to sell, I would approach them first
Thank you for the 5 star review David!
5/5
GoogleCurrently sold our house through Richards James they are now helping us find a rental property. The team are very helpful,supportive and approachable.,would recommend .
So nice that we were able to get you sold and now find you a rental property! So great to hear such lovely feedback about our sales and lettings teams
5/5
GoogleBrilliant service from those Richard James, as a first time buyer the process wasn’t made daunting at all, it helped having Hayley to liaise with regularly if I needed it. Didn’t feel like she was pushy at all and assisted me with anything I needed, would recommend.
So pleased you had such a great experience with us Laura! Good luck and we look forward to speaking to you in the future (hopefully not too soon!)
5/5
GoogleThis review is for Courtney Williams to say a big thank you in selling my house. The market has been fickle and challenging during Covid-19. Courtney has shown determination on getting me the right buyers for my house and the price I need …
Thank you for the lovely review Claire! I am sure Courtney will love to see your feedback
5/5
GoogleJust to say that Whitney Milhench went above and beyond her job to ensure a 1st class level of service for the tenant and myself. Well done Whitney!
5/5
GoogleMy partner and I moved into a lovely home with the help of our property manager, Adrian Sobczyk. He was a big help, very efficient, would recommend.
I'm thrilled to hear that Adrian was able to make your moving process smooth and efficient. It's great to have a reliable property manager like him. Thank you for sharing your positive experience, and we appreciate your recommendation.
5/5
GoogleI recently needed the help of a lettings agent to find a tenant for a rental property in Swindon, and having dealt with Richard James before, they were my preferred choice. …
Thank you for the lovely 5 star review! So great to hear you have had such a great experience with our Lettings team and we were able to find you a tenant for your property.
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Yes. In The Trusted Agent 2026 awards: Richard James Apartments & Investments, Swindon won Gold.
Send Richard James Apartments & Investments Swindon a message.
