Trusted Agent profile · Swindon
Verified
★★★★★
573 reviews across 1 platform
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AZ
Richard James Apartments & Investments's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 573 reviews on 1 platform, including 573 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Send Richard James Apartments & Investments Swindon a message.
The Trusted Agent 2026 results for Richard James Apartments & Investments, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
1/5
GoogleAfter pulling out of the sale of 17 Widham Purton Wiltshire due to the fact that the seller (18 Widham. Purton Wiltshire) didn't disclose that he has a soakaway far to close to property 17. After refusing to move it or my offer to move it …
5/5
GoogleJo Taylor was fantastic, very helpful and informative.
Thank you Michael, its really great to hear you had a fantastic experience with Jo. We will be sure to pass on this message to her. :-)
5/5
GoogleRebecca at North Swindon branch was very helpful and professional, went above and beyond. She helped us find tenant within weeks and kept us up to date, whole team were very responsive. I would highly recommend using Richard James.
Thank you for the kind 5 star review! We are so pleased Rebecca was able to help you find a tenant. It's so great to hear when our Lettings team have done a great job
5/5
GoogleTayler Trueman dealt with my move out inspection and deposit return and she was amazing. So professional, helpful and fantastic at her job. Thanks to Tayler for making the move out process so much less stressfulPositiveProfessionalism
5/5
GoogleMyself and my wife are so glad that we have managed to finalise two bedroom property to rent in Swindon . Team at Richard and James were very professional and very supporting and helpful . They made us feel very welcoming both over …
Thank you for your lovely feedback Delphy! We are so happy you have had such a great experience with Sadie and our lettings team. We wish you all the best in your new home
5/5
GoogleFirst Sophie set me on my way for finding my new rental - I was impressed. Then Frankie Stoker helped sort out a major hiccup and panic. She was professional and personable and made the process submit to the norm. I cannot thank her enough. Richard James chooses its staff well
Thank you for the 5 star review Jacky, we will pass this one to Sophie and Frankie :-)
5/5
GoogleThanks for Georgina Mepham's welcoming and helpful responses to a newcomer as us! She has patiently helped to complete the steps smoothly. Whenever we encountered any problems which we didn’t grasp clearly, she would explain to us friendly and patiently. BIG THANKS to her and the professional training of the agency!
Thank you for taking the time to leave us such a lovely review! We'll be sure to pass on your kind words :-)
1/5
GooglePlease see my last email to so called “manager” Alex Hornsby. Arrogant not worthy person. Useless. The same as the owner of this company. I’ll attach my email to this review. …
We are sorry to hear you are upset. All complaints go to the office managers before the Directors but I believe our … More
5/5
GoogleExcellent service many thanks to Hayley for all her help
Thanks for the review Chris!
5/5
GoogleAfter my initial enquiry email was sent, I got an immediate response from Samuel in the Costessey office who was absolutely brilliant and led to me putting an offer in on a property and having it accepted very quickly. Since then, various members of the team have been in touch (even on a Sunday!) and I feel I am in very good hands throughout the buying process.
5/5
GoogleHighly recommend this estate agent. They were so helpful in assisting me with finding the perfect house to purchase. I recommend Gareth in particular - he is always available (pretty much 24/7!) to answer queries and follow things up. Like …
5/5
GoogleI was able to secure a place in Chippenham and was shown around a lovely flat by Georgina Mepham, she was helpful and informative throughout the viewing and afterwards she has been great and responding to any queries I might have. I look forward to moving into my new flat soon!
Thank you for taking the time to leave us this 5 star review Vincent, we really appreciate it and we hope you settle in well to your new home. We will be sure to pass on your comments to Georgina.
5/5
GoogleAmazing overall experience from start to finish with Richard James! I inquired about the property & immediately received a call to set up a viewing. Jake Bunce did a fantastic job with escorting me through the property & setting a great …
Thank you for the 5 star review Ryan! We are so happy we were able to help you with your move and make it as stress free as possible. I will ensure the whole team get to see your positive feedback. Best of luck in your new home
5/5
GoogleThe property I'm renting is managed by Jessica West of RJ, who has been very professional and helpful. Had a problem with the ridge/freezer at the apartment not cooling optimally that although had been there for a while, I didn't bother …
Thank you for the review!
5/5
GoogleVery friendly and polite staffs.....especially Anthony has been really helpful.
Prabin, Thanks so much for the great review. We will pass on to the team in North Swindon. Goodluck with your move.
5/5
GoogleThanks to Frankie Stocker for going out of her way to help my new tenants move in yesterday- and even seeing them through an unexpected hiccup! Always good to know that my flat is in good hands!
5/5
GoogleVery friendly and polite staffs.....especially Anthony has been really helpful.
Prabin, Thanks so much for the great review. We will pass on to the team in North Swindon. Goodluck with your move.
1/5
GoogleWaste of time - uses your highest offer to negotiate with other buyers until they get the best deal. No confidentiality kept wasting our time saying they were waiting for the vendor to make a decision then suddenly sold over night.
Hi there. If you would like to get in touch with us, we are happy to look into the comments you have made. You can email me at kerrybunce@inventivised.com
5/5
GoogleThanks Richard James team, encountered the change of the landlord and a serious of bad things, which made me have to find a new rent to move in within one week. So I found Richard James directly since I think they are the only one to make …
Thank you for taking the time to leave us this wonderful review. We really do appreciate it and we are so pleased to hear that you experience with RJ was efficient! We will be sure to pass on your comments to Gemma.
5/5
GoogleOver the past few months we have been in the process of finding a new home, this ment having to contact the rental team at Richard James often. Whitney, Mandy and Gee have all been ever so helpful, they were always on hand to help with any …
Thanks Rebecca, we really appreciate you taking the time to leave us this 5 star review and are pleased to hear of your experience. We will be sure to pass on the message :-)
5/5
GoogleMe and my partner just started the process of renting a place, through RJ estate agents. We viewed the property with Georgina Mepham, and she was lovely from the beginning. Really approachable, friendly, professional, and really helped us throughout the process. So far it's all been really good.
Thank you very much for taking the time to leave us such a wonderful review, Carolina. We will be sure to pass on your kind words to Georgina. :-)
5/5
GoogleI have been using the lettings side for 8 months with 2 properties and they are fantastic. Always do what they say they will, on time and professionally. As with everything, you will always find someone cheaper, but it won't be worth it and you will probably regret it for the sake of saving a few pounds.
Thanks for the review Dave. Much appreciated. Glad we have been able to help.
5/5
GoogleI would like to take the opportunity to thank Richard James friendly staff Claire Godwin for her full support in my purchase recently. It been a long journey, eventually we got there. We'll done ✔️
Thank you for the lovely review Christopher! I will make sure your kind comments get to Claire
5/5
GoogleProfessional stuff and a lot of support and assistance and a big thanks to Becky Gee has made very easy letting our new property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Richard James Apartments & Investments, Swindon won Gold.
Send Richard James Apartments & Investments Swindon a message.
