Trusted Agent profile · Swindon
Verified
★★★★★
573 reviews across 1 platform
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AZ
Richard James Apartments & Investments's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 573 reviews on 1 platform, including 573 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Richard James Apartments & Investments, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleI have been looking for a property to rent in the Swindon area for months now and after finding just what I was looking for on the Richard James website I arranging a viewing. I meet with Georgina Mepham who was very professional and friendly from the start, great viewing experience and help me find exactly what I was looking for.
Thank you for taking the time to leave us this amazing 5 star review, Dominic! We will be sure to pass this onto Georgina.
5/5
GooglePoppy Trainor has been great during the process of finding a tenant.
Thank you Symon. This is great to hear :-)
5/5
GoogleVery helpful throughout the sales process. Especially grateful to Sam and Clare who showed professionalism and care from start to finish. And to Will for his considerate updates at the end of the sale.
5/5
GoogleOur search for the house was really simplified with Richard James. in a short time, we had a superb apartment according to our budget. A special thank you to our Property Manager Adrian Sobczyk, who has really invested in making things work for us. I highly recommend.
Thank you for the lovely review about Adrian! So lovely to hear you have had such a lovely experience with our lettings team
5/5
GoogleRichard James have been enormously helpful in navigating me through my first letting. From the outset they managed expectation and made sure that I was compliant with all regulations. They made each step of the process easy and trouble-free. Knowing I have Gemma as my named point of contact is incredibly reassuring.
Thank you for taking the time to leave us a review Karen. Glad to see how helpful the team have been in helping you with your first letting. Enjoy your new home :-)
5/5
GoogleWe had an amazing and hassle free experience with them. They have some of the best properties listed and their representatives/agents are extremely polite, helpful and they really invest into the needs of their clients. Special shout out to …
Thank you for the lovely 5 star review Nikita. So great to hear when our customers have a great experience with us
1/5
GoogleAVOID AT ALL COSTS I rented from Richard James at the end of last year, I moved into the property …
Hello Adam, we are sorry to hear that you did not have a good experience with us. Your feedback is important to us, so please contact our Lettings Manager, nickybint@richardjames.uk if you would like to discuss this matter further.
5/5
GoogleAmy Rowe introduced herself and has dealt with us brilliantly so far. Thanks Amy.
Hello Eve, Thank you for your 5 star review. We'll be sure to pass on your positive message to Amy. :-)
5/5
GoogleI am well pleased for chosing Starking&Watson for my first property purchase ,its been a great experience. I am immensely grateful to the entire team, and in particular to Will Crawford, the sales agent, who not only aided my comprehension of the procedure but also provided exceptional professionalism and unwavering support throughout the entire process. Highly recommended.
5/5
GoogleWe recently relocated to the UK and were searching for a home in Swindon. Richard James had been very professional and helped us throughout the way in finding and securing the right home that met our requirements. …
That is such great news that we were able to find you a new home! I will make sure your kind comments get back to Connor & Adrian
1/5
GoogleAwful estate agency, they were rude to me via email and then at the end of my tenancy they turned up at a later time rather than the booked time for a viewing despite telling me a different time via email. Unprofessional & rude, avoid at all costs!
So sorry to hear this. I have passed your comments back to our lettings managers so they are aware. If you would like to expand on this so we can look into it further, please email your comments to carolineschaefer@richardjames.uk
4/5
GoogleThank you Gee Mossom, Amanda Sweeney for Professional and good customer service.
Thank you for the 5 star review Shobhit
5/5
GoogleThe service provided by Richard James in helping my partner and I buy our first home has been fantastic. In particular Sharon Clark from the sales progression team has been absolutely brilliant. I couldn't have asked for a more friendly and knowledgeable person for us to deal with.
5/5
GoogleHad a great experience with Starking&Watson who helped me sell my house. They were very professional, good communicators, well organised, reliable, helpful and kind. Good value for money too.
5/5
GoogleI saw two properties in Swindon last week, and in what's been a long, exhaustive process, my experience with Kelly from Richard James was easily the best. She was extremely helpful, knew what she was talking about, and was able to advise me appropriately. Definitely recommended.
Thank you for the 5 star review Ross! So great to heard you have had such a great experience with us
1/5
GoogleThe service is very slow. We requested the landlord to fix a few issues in the house and we haven't received any action from their side. Disappointing!
Hi Craig, I am really sorry to hear this. We would like to know more so can you please email nickybint@richardjames.uk as she is the manager of the property management team.
5/5
GoogleExcellent customer service during our tenancy, executed to the highest standards by Michelle Brown who we believe went above and beyond when it came to customer excellence. This lady worked with us at the property during our 18 months tenancy and sorted all paperwork when we left. Well done Michelle!! Pleasure working with you.
Thank you for your review Phil! We are so pleased to hear of your fantastic experience with Michelle and we will be sure to pass on your lovely comments.
5/5
GoogleThis is the second time I’ve put my house on the market with Richard James and they haven’t disappointed! We had a really competitive valuation where we were provided with lots of research and information in a booklet. Dom was very …
5/5
GoogleRichard James has been helping me to find tenants and manage the lettings for very many years. I have been very happy with the tenants and the management team lead by Rebecca Bartlet.It is easy to Speke to the member of the team and always …
Thank you for you 5 star review, Afzal! We are so pleased to hear this and will be sure to pass on your kind words to Rebecca :-)
5/5
GoogleMe and my partner just started the process of renting a place, through RJ estate agents. We viewed the property with Georgina Mepham, and she was lovely from the beginning. Really approachable, friendly, professional, and really helped us throughout the process. So far it's all been really good.
Thank you very much for taking the time to leave us such a wonderful review, Carolina. We will be sure to pass on your kind words to Georgina. :-)
5/5
GoogleRichard James and our agent Connor Manuel have been extremely helpful, professional and proactive in assisting us with finding our property. I have always received quick and helpful responses to any questions and we absolutely love the property.
Thank you for the 5 star review Cameron! So great to hear we were able to help you find your new home! Best of luck
5/5
GoogleRichard James is very competent and highly professional. I have been using Richard James to manage my rental property for just over a year and throughout they have been very efficient and responsive. …
Thank you for the lovely review Prima! We are so pleased you have been so happy with your service. I will make sure all that you mentioned know of your kind words
1/5
GoogleStill in the process of purchasing. Updates or should I say lack of are horrendous. The agent dealing is on annual leave and no one knows what's going on. I can appreciate its not Richard James who are entirely at fault but get some …
We are so sorry to hear you are unhappy with the customer service you have received. … More
5/5
GoogleWe have a buy to let flat in the Heritage Centre in Swindon and have used Richard James as our letting agents for the last 8 years. They are professional and efficient and we feel very comfortable leaving the management in their hands. The …
Thank you for the 5 star review Martin! We are so pleased we have been able to help maintain your apartment for the last 8 years. I will make sure your kind feedback gets back to Jessica West and the rest of the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Richard James Apartments & Investments, Swindon won Gold.
