Trusted Agent profile · Swindon
Verified
★★★★★
665 reviews across 3 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AZ
Richard James Apartments and Investments's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 665 reviews on three platforms, including 661 Google reviews rated 4.6.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleI cannot speak highly enough of Hayley Walden. Nothing has been too much trouble for her, she has kept in touch with me, answered all my queries, called me when she said she would and has made a complicated house move less stressful than it could have been. Hayley is extremely professional and has provided an excellent service throughout the process.
Thank you for the lovely review Amanda
5/5
GoogleRichard James have been very helpful with the sale of my Mother's property. The sale was dealt with very smoothly and professionally. Special shout out to Hayley and to Mark who were both incredibly helpful and lovely people to work with. The whole team from beginning to end were lovely to work with. Thank you again for all of your help.
Thank you for the 5 star review and your kind words Sandy! We are so pleased we were able to help you and I will make sure your comments get back to the team
5/5
GoogleAll Neilsons staff made the process of selling a house straightforward and simple. They offered a seamless process from the initial stages to the final transaction. Thanks.
Thank you so much for your kind words, Catherine! We’re delighted to hear that you found the selling process straightforward and seamless from start to finish. Our team works hard to make every stage as smooth as possible, so it’s wonderful to know we achieved that for you. We really appreciate your feedback and look forward to working with you again in the future!
5/5
GoogleA thorough and professional team who made the legal process as easy and straightforward as possible. All enquiries were managed quickly and efficiently and I was kept updated at every stage. I will be using Neilsons again.
Thank you for your kind review, Allan. We’re delighted to hear that you found our team thorough and professional, and that we were able to make the legal process as smooth and straightforward as possible. Keeping our clients informed at every stage is very important to us, so it’s great to know that this made a positive difference. We really appreciate you taking the time to leave a review, and look forward to working with you again in the future.
5/5
GoogleDealt with jack rogers branch manager at Richard James highworth, he helped us secure our next family home, we felt nothing wAs to much work for him, got back to our questions we had in a timely manner, and helped us through the process of having a offer accepted. Couldn’t recommend him more, when we decide to sell he will be our first point of call. Thanks Alise and James.
Thank you, Alise and James, for sharing your positive experience with Jack Rogers at Richard James Highworth! It's great to hear that he was so helpful in securing your family's next home and made the process smooth for you. Your recommendation means a lot, and we look forward to assisting you when you decide to sell in the future!
5/5
Google⭐️⭐️⭐️⭐️⭐️ Had the greatest experience with the lovely Charlotte Oxley-Partington. She was incredibly knowledgeable, kind, and supportive throughout, giving me and my partner all the information and guidance we needed. We felt completely reassured and well cared for, couldn’t recommend her highly enough!
It's wonderful to hear that you had such a positive experience with Charlotte Oxley-Partington! We're thrilled to hear that she was able to provide you and your partner with the support and guidance you needed. Thank you so much for sharing your feedback, and we appreciate your recommendation!
5/5
GoogleI've just sold my property with Richard James: the period wasn't the easier, just after the Covid lock down. Despite this, all Richard James agents have been very helpful, marketing and suggesting the right steps: from beautiful pictures to walk through video to help the potential buyers. Very responsive in any moment of the sale. Everything went smoothly, really happy with the service provided.
Thank you so much for sharing your positive experience of working with Richard James during a challenging period. We're delighted to hear that you found our team helpful and responsive throughout the sale process, and we're thrilled that you are happy with the service provided. We appreciate your feedback and wish you all the best in your next chapter.
5/5
GoogleThe process from start to finish was flawless, with Lewis, Diane, Susan, Linda and Jade keeping me informed promptly and in an easy to digest way, which left me with a smooth and stress free process all the way through to completion, I can't recommend highly enough
Thank you so much for your kind words, Graeme! We're thrilled to hear that your experience with us was smooth and stress-free from start to finish. Lewis, Diane, Susan, Linda, and Jade will be so pleased to know their efforts made a positive impact. Your recommendation means a lot to us, thanks again for choosing Neilsons!
5/5
GoogleI have experience looking for houses from multiple housing agents in Swindon. However, I can say Richard James is the best so far. Special thanks to Zoe Buckingham for being so helpful and supportive throughout the process. She was very attentive and responded to our enquiries in timely manner.
Thank you for the 5 star review Nik! It's great to hear you have had such a great experience with Zoe and the lettings team
5/5
GoogleRichard James were brilliant throughout our house buying process. We were booked into a viewing quickly by Hugo who was friendly and knowledgeable about the house. Laura was amazing throughout in progressing the sale and keeping us updated. Can't fault the service, thank you!
Thank you for the lovely review Christopher
5/5
GoogleHad a very good experience dealing with Charlotte at Richard James with the buying my house. Very officiant and always at the end of the phone or email when I needed help. Highly recommend.
I am so glad to hear that your experience with Charlotte at Richard James was positive! Charlotte is indeed a valuable member of our team, always ready to assist and provide efficient service. Thank you for recommending us, and we look forward to helping you with any future real estate needs.
5/5
GoogleI met Georgina to view a flat she was early to the appointment which was great and she was very pleasant throughout the whole viewing. The flat wasn’t for me but Georgina went above and beyond as she told me about another property which we went to see after so the whole experience was a good one. Would highly recommend👍 …
Thank you for leaving us a 5 star review Jamie! :-) We appreciate you taking the time to write this and will be sure to pass on your kind words to Georgina.
5/5
GoogleI had trouble searching for a house to rent for several weeks and have had not so great experiences especially with respect to viewing. And my stop was Richard James. Connor Manuel was truly professional, gave the right details that I …
Thank you for the lovely review Janani! We are so pleased we were able to help you after all your not so great experiences. I will make sure Connor gets to see your lovely comments
5/5
GoogleI just wanted to sing some praise for Chloe Disbury who has been acting on my behalf to handle my rental property. Chloe is a credit to Richard James in that emails, telephone calls and addressing my enquiries with total professionalism …
Thank you for the lovely review Sandra! Chloe will be so pleased to see your kind words, I will make sure they get passed on.
5/5
GoogleWe had a great experience with Richard James. Especially Gee Mossom. She was extremely friendly, helpful, and easy to deal with. Gee answered all of our queries and made sure everything that we ask was answered within a good time. Thank You Gee Mossom
Thanks for the lovely review Carl
5/5
GoogleThe Richard James team were extremely professional and helpful. Mandy, Sharnni, Jess, Joe and Tiegan provided excellent service and communication through the whole move. With the renting process being more challenging during the pandemic and with the agency having to relay more on online resources, it still felt as if the team and Mandy were there throughout. Many thanks to all!
We are so pleased to hear of your professional and helpful experience with our team. We will be sure to pass on your kind words to all mentioned above :-) Thanks again!
5/5
GoogleETA: Since Tayla left Richard James, we have been looked after by Cheryl Hopes. She has been amazing! Not only is she incredibly helpful, but she's also really personable and a joy to deal with! We have had an amazing experience with Tayla Jackson at Richard James. She has been so helpful, always going above and beyond. She is also really responsive to emails, which has been so appreciated!
Thank you so much for your wonderful review! We're thrilled to hear that you've had an amazing experience with Tayla. Going above and beyond is what we strive for, and we're glad that Tayla has been able to provide you with such helpful and responsive service. If there's anything else we can assist you with, please don't hesitate to reach out.
5/5
GoogleIt’s almost been 3 years that I have used Richard James to rent my property and so far it has been a good experience with them especially my property manager Cheryl who has helped us and guided us smoothly to get a new tenant for our house . Many thanks to the team and Cheryl 😊 …
Thank you for your kind words! We're thrilled to hear that Cheryl has provided you with excellent service and made your experience with us a positive one. We appreciate your trust in us and look forward to continuing to assist you with all your property rental needs.
5/5
GoogleI let my house with Richards James and last year has been a difficult one for all of us. For landlords as well as tenants! I always find the staff to be helpful and constructive in resolving issues. Particularly Amanda Sweeney, Taylor Trueman and Dorinda Dobson, who have all been going the extra mile to help me out recently.
We are so pleased to hear this Helen, thank you for taking the time to leave us this review. We will be sure to pass on your kind words to Amanda, Taylor and Dorinda :-)
5/5
GoogleSadie Collick was my agent and she made the entire process so much easier for me! Moving from America and being here for only a few days was stressful enough trying to adjust but she handled every problem i had with such ease and with a smile. Wouldnt recommend anyone else but her!
Thank you for the review Bruce. We are so happy you have received such a great service from Sadie and the team. Wishing you all the best in your new home
5/5
GoogleI have been renting through Richard James for over a year now and everytime I have needed help the estate agent and landlord has been brilliant. Recently I have had Cheryl who has helped me set up a new tenancy agreement and have helped me book jobs that needed doing around the house and her customer service has been world class. Thank you Richard James and Cheryl appreciated!
Thank you for your kind words! We are thrilled to hear about your positive experience with Cheryl and our team at Richard James. We're always here to provide top-notch customer service and support for all your rental needs. We appreciate your feedback and look forward to continuing to assist you in the future.
5/5
GoogleTop class service again from Neilsons, Bonnyrigg. All the team are professional and have amazing patience! Can’t recommend them enough. Thanks again.
Thank you so much for your kind words and continued support. We’re delighted to hear you received top class service again from our Bonnyrigg team. Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.
5/5
GoogleGreat estate agents, all staff professionals and work hard. Only thing we would’ve done differently is not use the recommended solicitors, but otherwise Richard James are fab! Quickly sold our house and kept us updated throughout will use again for sure! 5* service!
Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our team at Richard James. We appreciate your feedback and look forward to working with you again in the future.
5/5
GoogleGreat service from Richard James. Laura Woolley and Ellis Smith we very instrumental in getting a difficult purchase over the line. It nearly fell through due to solicitor delays. But their proactive management of vendor frustration got this over the line. Highly recommended.
Thank you for your kind words! I'm thrilled to hear that Richard James, Laura Woolley, and Ellis Smith were able to assist you in getting your purchase sorted despite some challenges along the way. We appreciate your recommending their services and are happy we could help.
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