Richard James Apartments and Investments Swindon reviews

★★★★★ 5/5

Google

I want to give a special thank you to Luisa for her amazing support throughout the entire process. She was always available to answer our questions, no matter how big or small, and never made us feel like we were bothering her. What really stood out was her dedication, she even came in on a weekend to give us a second viewing, just to make sure we felt completely confident in our decision. That level of commitment is rare to find. Luisa is a true professional, always attentive to our needs and genuinely invested in making sure we were happy every step of the way. We couldn’t have asked for better support. Thank you Luisa Gemoli.

Salah · 5 September 2026

★★★★★ 5/5

Google

I would without a doubt recommend Paige from Richard James to those interested in buying their first home. Confident, knowledgeable and incredibly approachable. I recently had a very bad experience with another Estate Agent and Paige restored my faith and then went further to the next level. She has gone out her way to provide extra information that was really valuable and was so informed but also I really trust her. Both me and my sister were really happy how helpful Paige has been in what is an exciting but understandably complex process of making a significant decision to buy our first home together. Highly recommend to all my friends and family. Thanks again Paige, you are doing a stellar job!

Jennifer · 5 August 2026

★★★★★ 5/5

Google

I would like to express my sincere appreciation to Gemma Holmes for all the help and support she has given me throughout the whole process. Gemma has been incredibly kind, supportive, and professional from the very beginning. She has always responded to my requests quickly and efficiently, making everything much less stressful. Her patience, understanding, and willingness to help have been truly appreciated. It has been a pleasure working with Gemma, and I am very grateful for everything she has done. I would highly recommend her to anyone looking for an estate agent who genuinely cares about her clients and provides outstanding customer service. Thank you, Gemma, for all your hard work and dedication.

Minodora · 5 August 2026

★★★★★ 5/5

Google

Park & Bailey were an absolute pleasure to deal with whilst buying our first home in Caterham, especially Mark from the Sales team, and Damien from the Progression team. Both were incredibly helpful, efficient, friendly, and responsive, assisting with any queries or questions we had. Their communication throughout was fantastic, from the beginning, all the way up to exchange & completion. Highly recommend to anyone buying or selling in the area, and we'll definitely be recommending to family and friends!

Cal · 2 August 2026

★★★★★ 5/5

Google

There is nothing I could have suggested to have made Neilsons any better. From the Estate Agent to the Solicitors I have only good things to say. Knowledgeable and skilled, timely in their communications and answered all my questions even when they may have sounded a bit obvious. I found them reassuring and a thoroughly professional and great value for the money company, and the staff sense of humour was much appreciated. Thank you Neilsons for such a smooth and quick process. So grateful to you all. Thank you.

Mandy · 2 August 2026

★★★★★ 5/5

Google

We have been using Richard James Lettings Services for our properties for the last 7 years. They have always been pleasant and very good to work with. I would like to especially thank Frankie Stocker from the North - Swindon office for managing our properties very well. It has always been a great pleasure working with the team. Looking forward to working more in the future with the team. 👍 🙏🙏🙏

Nabin · 5 August 2026

★★★★★ 1/5

Google

Appalling management, serious mistakes, and 8 weeks wasted. Highly unprofessional. Our experience with Neilson has been deeply frustrating and disappointing. From the very beginning, the management of our property sale was riddled with unacceptable mistakes on their part. It started with a serious error in the property listing itself. After we pointed it out, the corrections were delayed, and to make matters worse, they made a series of promises that were never fulfilled. The most frustrating part wasn't just their technical incompetence, but their complete lack of accountability and empathy: at no point did they take responsibility for their blunders or offer an apology. Due to their poor management, neglect, and lack of honesty, we have lost 8 full weeks of vital time. They play with people's money, time, and peace of mind. Avoid them if you are looking for a reliable and professional agency.

Alberto · 2 June 2026

★★★★★ 5/5

Google

I had a fantastic experience with Park and Bailey from start to finish. Communication was excellent throughout, with quick responses that really helped keep everything moving smoothly. Jessica and Sue were both incredibly helpful and patient, answering all of my questions and making sure I felt informed at every stage. They put me completely at ease during what can often be a stressful process. I would highly recommend them to anyone looking for a reliable and supportive estate agent.

S · 2 June 2026

★★★★★ 5/5

Google

We can’t thank the team enough for their support throughout the purchase of our bungalow. From start to finish, Charlotte, Laura, Charlie and Chloe were absolutely fabulous. Especially Laura who is a credit to Richard James. Although the sale proved to be quite hard work at times, they remained positive, proactive and incredibly supportive the whole way through. Nothing ever felt like too much trouble, and they kept us informed and reassured at every stage. Their professionalism, dedication and friendly approach really made a difference during what could have been a very stressful time. We always felt in safe hands. We would highly recommend them to anyone looking to buy or sell a property. Thank you again for everything. Maddy & Brian

Madeleine · 17 May 2026

★★★★★ 5/5

Google

Everyone in the highworth team that we spoke to were helpful and proactive. Laura who managed our sale and Chloe who helped us with our second viewing, were both brilliant. They were efficient, proactive and communicated well throughout the whole process. They were also incredibly friendly and went above and beyond by getting my daughter a gift for her to find on moving in day - she loves it! Thank you so much Laura, Chloe and the highworth team!

Rose · 17 April 2026

★★★★★ 5/5

Google

My partner and I have just bought our first home together with the help of Neilsons and had a great experience. Diane was fantastic throughout the whole process. She kept us updated, answered our questions quickly, and made everything feel much less stressful. As first-time buyers we had lots of questions, but she was always patient and happy to help. The whole Neilsons team were friendly, efficient, and easy to deal with. I’d definitely recommend them to anyone looking for help buying or selling a home. 🏡

Leah · 2 April 2026

★★★★★ 5/5

Google

The girls at Neilsons Bonnyrigg were absolutely amazing. Got my keys only 5 weeks after my offer got accepted. They made buying my first home very easy and helped guide me through everything. They are all amazing at what they do and you are in very safe hands. An extra thanks to Diane and Linda who went above and beyond to make this experience one I’ll never forget. Thank you to all the team 🩷🏠

Katie · 2 May 2026

★★★★★ 5/5

Google

All the staff at Richard James have been great, in particular Olivia Forty, who has gone above and beyond to resolve multiple issues whilst placing a tenant for me. She has what it takes to succeed in this challenging industry. Don’t hesitate in giving Richard James Lettings a chance to manage your properties.

Steve · 22 August 2026

★★★★★ 5/5

Google

We had a great experience with Park & Bailey for the purchase of our first home. The whole process was seamless and Sue kept us up to date during g the entire process which was quick and straight forward! Thanks so much for all your help and advice, we would definitely recommend Park & Bailey - 5 star service!

Hayley · 2 July 2026

★★★★★ 5/5

Google

We had a brilliant experience with the Park & Bailey team in Caterham. Jess and the team at Park & Bailey were professional, friendly, and always quick to respond throughout the whole process. They kept us updated regularly, gave honest advice, and made everything feel straightforward and stress-free. We would highly recommend Park & Bailey to anyone looking to buy or sell property

Amy · 2 June 2026

★★★★★ 5/5

Google

We would recommend Park and Bailey to anyone wanting to sell their house. Our chain fell apart multiple times but Mark and the team worked hard to make sure we had new buyers as soon as possible and kept us up to date throughout the whole process. We are extremely grateful for all of their help and support.

Sophie · 2 July 2026

★★★★★ 5/5

Google

Neilsons Bonnyriggwere were brilliant from start to finish, both for selling my old home and purchasing my new one. The service was excellent at every stage and they supported me through what really can be a very stressful transition. Every member of the team I had contact with was so helpful, and I'd definitely recommend their services.

Carolyn · 2 June 2026

★★★★★ 5/5

Google

I've recently asked Richard James to rent out my property. Olivia Forty has been so helpful in guiding me through the process and keeping me updated on prospective tenants. The process has been very straightforward, and fingers crossed, my tenants should be moving in shortly!

Kay · 23 August 2026

★★★★★ 5/5

Google

We have used Neilsons for nearly 40 years with all our house moves, wills and POA. This last 12 months we dealt with the Bonnyrigg branch as we had a couple of family bereavements and required assistance with house sales and Certificates of Confirmation , to wind up estates. Ramune Gilfillan was exceptional in her professionalism, as well as being empathetic and totally approachable. All members the team were patient, kind and informative and we would highly recommend Neilsons for their services. What could have been a stressful experience was executed very smoothly, and We thank them for this!

Karen · 2 November 2025

★★★★★ 5/5

Google

We have been delighted with Neilsons, we have felt very supported over the last few weeks selling our property, which is now under offer. Kirsten Olverman and the Property Team managing our viewings have been great. Kirsten was our lucky charm in the end. Thank you Martin & Kirsty

Martin · 2 July 2026

★★★★★ 1/5

Google

We have just completed a tenancy with Richard James and have asked for a manager to call me to discuss issues but have not received a phone call in the last 2 weeks. Problems were not fixed, we didn’t have a garden fence for 2 months. Communication was poor. We ended out tenancy early as we had moved out and they had a new tenant but Richard James still made us pay until the new tenant moved in, even when we handed the keys back 2 weeks prior. This was not discussed, so our refund of extra rent was 1/2 what we expected as we were paying for a property we didn’t even have the keys for. We had a professional cleaner in to do our end of tenancy clean and the staff member who hosted the check out report was extremely rude about the cleaners and charged us for further cleaner. The cleaner list for check out sent after we had paid for an end of tenancy clean externally and handed our keys back. Apparently this is ‘guidelines’ but they still referred it to when deducting money from our deposit. We were good tenants, always paid rent on time, fixed any minor repairs ourselves and accommodated their request to move out earlier as they found a new tenants, but felt money is too important to them and it’s Richard James’ way or the highway.

Charlotte · 9 October 2025

★★★★★ 5/5

Google

I had such a positive experience working with Rocky. From the very beginning, he was professional, approachable, and incredibly helpful. Rocky’s knowledge and guidance were invaluable, and his friendly manner made the whole experience really smooth. Nothing ever felt like too much trouble for him, and I always felt supported and reassured. I’m really grateful for all his help and would highly recommend Rocky at Richard James to anyone buying or selling a property, he genuinely made the process so much easier.

G28 · 5 October 2025

★★★★★ 5/5

Google

A big thanks to Chris, Mark, Damien and the team at Park & Bailey in Caterham on the Hill. They sold our property very quickly with a highly professional approach and excellent customer service. The communication was excellent throughout. Highly recommended.

Andy · 2 August 2026

★★★★★ 5/5

Google

Our experience with Neilsons has been fantastic! A huge thank you for your professionalism and support. Thank you to Jade for her exceptional negotiation skills, thank you for all the advice/support from Valarie, Susan in the Bonnyrigg office and Donna who was absolutely brilliant helping us through the process. You are all a credit to Neilsons and we appreciate everything you have done for us. We are so happy in our new home! It has been a pleasure working with you all.

Rebecca · 2 September 2025