Richard James Apartments and Investments Swindon reviews

★★★★★ 5/5

Google

Following the loss of my parents, in March 2023, Neilsons were contracted to complete the necessary administration of their estate and on joining the company in August 2023, Ramune Gilfillan was assigned to the contract and communications have been dealt with by her in the ensuing year and a half. I am genuinely grateful to Ramune for her patience and tenacity dealing with the various government, finance and utility companies, some of whom have been truly awful companies with the most appalling customer service. I have enjoyed our correspondence course including many telephone calls over this time and appreciated her ability in eventually concluding the various matters successfully. Although grateful and relieved to be at the end of the process I shall miss dealing with Ramune who has been very supportive throughout and I feel she has become a friend. Many thanks for all your endeavours during this time and I would recommend Ramune for anyone requiring assistance with executory estate administration.

Nykie · 2 September 2025

★★★★★ 5/5

Google

Charlie leads a brilliant team here. Laura Woolley dealt with my purchase, for both myself and the seller, and Chloe was incredibly helpful, even getting me in for a last-minute visit to show the family the place once the sale had been …

Richard · 17 July 2026

★★★★★ 5/5

Google

A big thank you to Luisa for helping us to secure the house we really wanted in such a short time! Your kindness and professionalism are exceptional. Thank you

Wioleta · 3 October 2026

★★★★★ 5/5

Google

We purchased our new home via Richard James and from the very beginning we recieved a fantastic service. Charlie and Joe were very helpful in finding us a property that suited our needs and budget and communicated very well between us and the sellers. We used a well known chain estate agents (out of area) for our home sale and had it not been for Richard James in particular Laura for her constant progress updates and check ins we would not have had such a good process. Laura was fundamental in helping relieve the stress of the move, she is just fantastic at what she does! It’s down to Richard James that our sale managed to go ahead after 8 long months of delays. I cannot recommend Richard James enough, they go above and beyond to help in anyway they can and you feel they truly care. If you are looking for an estate agent that you can trust with great communication look no further. We would only use Richard James in future!

Sophie · 17 August 2025

★★★★★ 5/5

Google

Viewed a property yesterday with Chloe and we were super impressed with her professionalism & dedication to meet us. Floods, road closures, a jog to the property, instead of postponing she was determined to get there! Whilst the property didn't fit our requirements, I'd definitely have no issue dealing with RJ again. Many thanks Chloe!

Jo · 17 March 2026

★★★★★ 5/5

Google

Very good communications to view a house we are interested in , prompt, informative , professional and friendly viewing even helping to entertain our little grand daughter whilst we looked around ! Thank you Chloe and Charlotte .

Charlayne · 17 July 2026

★★★★★ 5/5

Google

Laura and Dominic at Richard James Highworth were great throughout the whole process. Always very responsive, kept me updated at every stage and made what can be a stressful experience feel much more manageable. Couldn’t recommend them enough. Thank you both!

Iryna · 17 June 2026

★★★★★ 5/5

Google

Richard James helped me move my elderly parents from Cheshire to Wiltshire. In the course of the move I spoke with several staff members and all were responsive and friendly. My parents hadn’t moved house for 45 years and I haven’t for 25 years, so we were all a bit daunted by the prospect but Richard James, especially Jemma Fields, helped us navigate the process. I would recommend them to others.

Neil · 9 October 2025

★★★★★ 5/5

Google

"Courtney at Richard James Agency has been an exceptional point of contact throughout our 6-month tenancy. Her support and responsiveness have been outstanding, from addressing move-in maintenance issues to facilitating a seamless move-out process as the property is returned. We greatly appreciate her dedication, professionalism, and helpful nature. Highly recommend working with Courtney and Richard James Agency for a stress-free rental experience."

Asad · 5 December 2025

★★★★★ 5/5

Google

Thank you to Louisa for showing me the property. You are very professional and thorough it has been a pleasure dealing with you. I would definitely recommend Luisa.

Leon · 21 August 2026

★★★★★ 5/5

Google

Charlotte was absolutely wonderful to deal with. Although the deal didn’t quite work out as we’d hoped, her service was exceptional from start to finish, truly five-star. Communication was consistent, clear, and highly professional throughout. A big thank you to Charlotte for being an absolute delight to work with. I’d be more than happy to work with her again in the future.

Josh · 17 November 2025

★★★★★ 5/5

Google

Very professional Estate Agent with a strong coverage and good experience of the local housing market. Their Agents were very good at sifting potential offers and building a strong relationship with the best placed buyers. Their pricing advice for the house was realistic and their negotiation skills were strong in closing the sale. Communication with myself, the buyer and the solicitors was always timely and optimised the time from offer to completion.

Roger · 17 August 2025

★★★★★ 5/5

Google

Richard James have been great with our first time move. All the agents at Richard James in highworth are very friendly. they kept us up to date with all the process for our first time home. especially Laura Woolley she was very helpful and keeping us updated with the full process and if we had any questions was able to help and get the answers.

DJCyberRich · 17 October 2025

★★★★★ 5/5

Google

The team were very responsive and understanding throughout. They supported us through the process, removing barriers where applicable, and providing reassurance when we were unsure or indeed, a bit overwhelmed. Their expertise certainly kept us buoyant. I highly recommend Park & Bailey

Philipsia · 2 April 2026

★★★★★ 5/5

Google

The lovely Charlotte and Chloe were great when my partner & I requested to view a property. They were super responsive, got all our questions answered promptly and were really supportive during the whole process as we were first time buyers. I had full trust in them which was wonderful as I've had a number of not-great Estate Agent experiences!

Isabella · 17 October 2025

★★★★★ 1/5

Trustpilot

Don’t trust Richard James

We made an offer on a property being sold by Richard James in early 2025. Our offer was rejected but nothing wrong with that. A few months later Richard James staff phoned us and asked if we were still interested in buying the property. They gave us some ridiculous story about the buyers splitting up and going their separate ways on the day contracts were to be exchanged. We told them we were still interested, our offer was accepted and we were told that the sellers wanted a quick sale because they had bought a property and wanted to move. There is always a delay while a solicitor is instructed, ID and money laundering checks are done, but we progressed as quickly as we could. Our surveyor gave up two days of his holiday to do the survey and produce the report. Richard James staff hassled us for weeks, emailing or phoning most days. On one day they phoned us five times between two junctions on the M5 while we were driving. Then it all went quiet. We heard nothing and we had to pursue them. The story changed again and now the sellers were stuck in legal negotiations about the property they were buying. They had been ready to move supposedly. We signed our copy of the contract and returned it to the solicitors and we transferred them the money. Out of nowhere Richard James staff contacted us and told us we needed to complete in 3 days! Richard James staff wanted to be the agents and the solicitors at the same time. By this time it was late November and we had multiple commitments we could not change including some time out of the UK in Eastern Europe. We agreed to exchange when we were back in the UK with a view to completion in late January. In early December Richard James staff contacted us and informed us that they had sold the house to someone else. Our researches revealed that they had relisted it on the market in November without telling us. We were left thousands of pounds out of pocket due to legal fees, surveyors fees, lost bank interest and fees to other professionals who had viewed the property with us. Our further researches revealed that Richard James has a habit of ‘sham listing’ properties for one day only when they have already sold them to their contacts without the properties being sold legitimately on the open market. Companies like Richard James are the reason estate agents are widely held in contempt and not trusted. They are unprofessional and untrustworthy. When we told the story to other agents without naming Richard James all of them said something along the lines of ‘that must have been Richard James’. We would never use Richard James again for buying or selling. We advise friends and family the same. Regulation of estate agents in the UK is well overdue. It is time that these unethical practices were outlawed. One star is a star too many for Richard James

Michael · 23 January 2026

★★★★★ 5/5

Google

I would like to thank Cheryl Hopes and the team for the professional way my properties have been handled regarding getting them let. Cheryl has handled it all very well and enabled me to concentrate on the farm as she has taken on all things required to get them let. Once again a big thank you Kind Regards Paul

Paul · 9 October 2025

★★★★★ 5/5

Google

Amazing customer service throughout. Such a smooth process. A special mention to Mark. Professional and responsive. If it wasn’t for Mark, I would not have viewed the property I am now the owner of. Thankyou to Park and Bailey.

Claire · 2 April 2026

★★★★★ 1/5

Google

What a horrendous company!! I've so far sent 4 requests (2 via right move and 2 directly through their website) to contact me for a viewing on a property in Shrivenham. As a cash buyer I am in a good position to purchase property, however they have not bothered to contact me! I'm sure the vendor would love to know about their utter incompetence to sell a property! I will avoid at all costs any property for sale with this joke of an estate agent, and will most definitely NEVER sell a property with them!

D · 17 May 2026

★★★★★ 5/5

Google

Staff were very helpful, and always willing to assist, especially Laura Woolly who was constantly getting in touch with the me and updating me with the progress

Victor · 17 June 2026

★★★★★ 5/5

Google

We recently sold our home through park and Bailey caterham on the hill with mark and Jess. We had an outstanding experience. We couldn’t be happier with the service we received from start to finish.Both were professional, proactive, and …

Kelly · 2 March 2026

★★★★★ 5/5

Google

Thank you to Charlotte for showing us our future home in Shrivenham. Charlotte was very professional and helpful and responded very quickly to any questions. In fact the whole team at Richard James has been very supportive and helpful. The sale process isn't yet completed but we have been impressed with everyone at Richard James.

Sandra · 17 September 2025

★★★★★ 5/5

Google

Very happy with the service we received on Friday with our viewing could not have asked for better service and everything was in detail explained, very happy and kind person from your office that assist us greatly appreciated and recommended 110%,for future viewings to the public,Thank you very much Kind Regards Christiaan &Chetina Grobler

Christiaan · 29 September 2026

★★★★★ 5/5

Google

Great sale experience - clear direct communication throughout and at all times I had no doubt everyone was working to deliver the best outcome for us. An unexpected bonus was having someone manage the process post sale, which really helped move things along and we would still be in the process without the team's diligence! COuldn't fault the Highworth branch - thank you all!

Bethan · 17 July 2026