Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe would like to thank Laura Woolley for the great service she gave us through purchasing a property,we were kept well informed and when we had any queries they were dealt with quickly and efficiently,a real asset to your company !
Laura · 17 August 2025
Agent replied · 17 August 2026
Thank you for sharing your positive experience with Laura Woolley! We are thrilled to hear that you received great service during your property purchasing process. We strive to provide efficient and informative service to all our clients, and we are delighted that Laura was able to deliver that for you.
★★★★★ 5/5
GoogleLaura and the team at RJ are fantastic. They sold our bungalow and we received the full asking price - Laura, Charlie and Paul were all fantastic. Highly recommend RJ if you're looking to sell your home.
Ellie · 17 September 2025
Agent replied · 17 August 2026
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Laura, Charlie, and Paul. We are so grateful for your recommendation and we look forward to helping more clients like you in the future!
★★★★★ 4/5
GoogleCharlie was brilliant, 5 stars, but unfortunately handover to back office wasn’t to the same standard. Communication in final throes of sale wasn’t quite so good, as contacting the office and speaking to somebody, rather than emails, was often difficult.
Chris · 17 August 2025
Agent replied · 17 August 2026
Thank you for your feedback!-
★★★★★ 5/5
GoogleI have just completed with RJ. I have to say, although they were the vendors agent they were with me every step of the way. From viewing with Charlotte O, and email updates with Laura, they were with us constantly. Felt very reassured with quick timely responses. Well done and thank you!
Ross · 17 June 2026
Agent replied · 17 August 2026
Thank you so much for your glowing review! We are thrilled to hear about your positive experience with RJ and our team. We pride ourselves on providing excellent service and support every step of the way. We appreciate your feedback and were delighted to assist you through the process.
★★★★★ 5/5
GoogleI am so grateful to the Nielson’s bonyrigg team for all their help in my house purchase. They helped me navigate the complicated process and gave my great guidance at every stage. They are so lovely and helpful and I would highly recommend them. 10/10.
Adejoke · 2 August 2026
Agent replied · 2 September 2026
Thank you so much for your fantastic review and your 10/10 recommendation! We're delighted to hear that the Bonnyrigg team was able to support you throughout your house purchase and help make the process easier to navigate. It's wonderful to know you felt well guided and supported every step of the way. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Congratulations on your new home, and thank you again for choosing Neilsons!
★★★★★ 5/5
GoogleCharlotte from Richard James was lovely, professional, and efficient and did her best to find me the right property with my specific criteria. Thank you Charlotte
Katie · 17 December 2025
Agent replied · 17 August 2026
I'm so glad to hear that Charlotte provided you with such a positive experience! Finding the right property can be a daunting task, but it sounds like she was a great help to you. Thank you for sharing your feedback!
★★★★★ 5/5
GoogleDiane was extremely patient and professional. We entrusted everything to her and had nothing to worry about. All the staff were very nice, and we got the keys to our new home in less than month .
Vienna · 2 September 2025
Agent replied · 2 September 2026
Thank you for your kind words! We're thrilled to hear that Diane and our team made your home-buying experience smooth and worry-free. Congratulations on your new home, and we wish you all the best as you settle in!
★★★★★ 5/5
GoogleOne of the standout aspects of my experience was the exceptional communication throughout the entire process. Pasquale Mazzotta was consistently prompt in responding to my inquiries, addressing any concerns, and keeping me informed at every stage. His transparency and willingness to go the extra mile to ensure I was comfortable and well-informed truly set them apart. Moreover, Pasquale showcased an extensive knowledge of the local rental market. The expertise in navigating the intricacies of the rental market made the entire process smooth and stress-free :-).
Kirya · 19 November 2023
Agent replied · 16 June 2024
Thank you for lovely review, so pleased Pasquale was so prompt and helpful, we will be sure to pass this on to him directly. Thanks again
★★★★★ 5/5
GoogleAll the team at Richard James have been so helpful and just absolutely fantastic. My particular agent has been amazing, she was kind, understanding and great with communication during a confusing time in my tenancy, always checking in as well as providing me with any additional information I requested. Have been with them over a year now and can happily say they work hard go the extra mile, would happily refer them to friends and family. Thanks again for all your hard work.
Kay · 5 October 2025
Agent replied · 9 September 2025
I'm so glad to hear that you had a positive experience with the team at Richard James, especially with your agent. It's wonderful to know that they have been helpful, understanding, and communicative throughout your tenancy. Thank you for sharing your feedback and for your loyalty to Richard James - I'm sure they will appreciate your kind words!
★★★★★ 5/5
GoogleWe had a very positive experience with Butlers Sutton during our move. Chloe and the team were professional, responsive, and helpful throughout the whole process. Communication was always clear and they assisted us promptly with any …
Fereydoon · 20 May 2026
★★★★★ 5/5
GoogleCharlotte Oxley‑Partington is wonderful - so helpful and friendly. She is great at what she does and is very trustworthy.
Jessica · 17 January 2026
Agent replied · 17 August 2026
Thank you so much for your kind words! Charlotte Oxley-Partington truly values her clients and their trust, and she is dedicated to providing exceptional service. We are glad that you had a positive experience working with her!
★★★★★ 5/5
GoogleTrudie was a great help when buying out first property. She made sure our problems got resolved fast and were made a priority.
GSG9 · 11 December 2025
Agent replied · 11 June 2026
Thank you very much for your feedback. Trudie is an absolute superstar
★★★★★ 5/5
GoogleBuying or indeed selling a property in my case can be very daunting. With a large selection of people offering to help it can be a minefield that some just choose to avoid.
We first met Mark back in March 23 when we decided to sell our flat, it was refreshing to get some honest feedback on pricing and market conditions, we decided to proceed and had dealings with both Mark and Hugo during the viewings process, once sold everything was passed to Laura to progress, although everybody was always happy to help.
Laura was a real pleasure to deal with, always kept us up to date on the steps, was often ahead of the game when it came to chasing solicitors etc to.
The whole process was as easy as I suppose it could have been, some delays at the end but nothing to do with Richard James and everybody there helped push things over the line.
many thanks everyone.
Justin · 17 August 2023
Agent replied · 17 August 2026
That is such great news, thank you for the great review Justin! We are so pleased you chose us to help you with your selling journey. Best of luck
★★★★★ 5/5
GoogleI would just like to say how happy I am to move into my new property found for me by Richards James . It has exceeded my greatest expectations , and I will not be moving again , because I have found my forever home . Although the process of buying it went on for quite a while , the optimism and reassurance provided by Laura Woolley kept me confident that it would all work out well in the end . Many thanks , and I will certainly highly recommend you in the future .
Peter · 17 August 2023
Agent replied · 17 August 2026
Thank you for the 5 star review Peter. We are so pleased you are all settled in your new home and we wish you the best of luck
★★★★★ 5/5
GoogleRichard James Highworth provided an outstanding service to us when purchasing our home. From a very informative viewing to a smooth sales progression, they always kept us in the loop, returned every call and kept in touch almost daily until we had the keys. Special shout out to Hugo who was very helpful and couldn’t do enough for us. Would highly recommend.
Luanna · 17 August 2024
Agent replied · 17 August 2026
I'm thrilled to hear about your positive experience with Richard James Highworth and the exceptional service provided by Hugo. It's wonderful to know that you felt supported throughout the entire process and that your expectations were exceeded. Thank you for recommending them, and congratulations on your new home!
★★★★★ 5/5
GoogleRecently sold my bungalow within 2 days of instructing this estate agent. Sold before it went on Rightmove.
Also they recommended Superb Moves of Swindon and I could fault them.
Both companies are true professionals.
Derek · 3 August 2025
Agent replied · 24 March 2026
I'm delighted to hear that you had such a positive experience selling your bungalow with our estate agent and with Superb Moves of Swindon. It's wonderful to know that you found both companies to be true professionals. Thank you for sharing your feedback!
★★★★★ 1/5
GoogleTerrible terrible agency please avoid them . The stress they have caused us these days is unbelievable. The land lord want to pay for his property issues from our money . Fed up with This agency, we keep chasing our deposit , no response and no clear communication; false and irrelevant checkout report , they do not deserve any star
Karima · 24 February 2026
Agent replied · 24 March 2026
We’re genuinely disappointed to hear that you feel this way about your experience. Throughout your tenancy, we acted promptly to address all reported issues in a timely and professional manner, in line with our obligations.
On occasions where matters involved leaks from external sources, these can understandably be more complex and outside of our direct control, however we continued to liaise and take appropriate steps to progress matters as efficiently as possible.
We understand that a resolution has now been reached between you and the landlord, and we are pleased that this has brought matters to a close. Should you wish to discuss anything further, please feel free to contact Nicky Bint, Head of Property Management who has already reached out to you
★★★★★ 5/5
GoogleAbsolutely delighted with the service I received from Neilsons when purchasing my first home! Diane, Gill, and Sheila in particular went above and beyond to ensure that I was informed and supported every step of the way, from the initial consultation right through to post-settlement. Their expert advice, speedy updates, and thorough explanations made me feel completely at ease throughout the process, making a potentially daunting experience completely stress free. I cannot recommend this fabulous team enough. Thank you!!
Jodi · 2 September 2025
Agent replied · 2 September 2026
Thank you so much for your lovely review Jodi! We're thrilled to hear that Diane, Gill, and Sheila provided you with such exceptional support during your first home purchase. Making the process stress-free is our top priority, and your recommendation means the world to us. Congratulations on your new home!
★★★★★ 1/5
TrustpilotTerrible service
Terrible service, they failed to list the property for two weeks then listed it incorrectly and all the search parameters were wrong. They didn't carry out the marketing campaign as advertised until we rang to complain. When we got a sale they miss handled it and caused our buyers to look elsewhere then said it was not their fault after they had contacted the buyers to say the chain wasn't complete , after they had told them, a week before that it was complete. They then said the property we were buying was likely to take a few months to find somewhere to go and the buyers started looking elsewhere. Totally miss handled. Avoid at all costs
Andrew · 19 May 2026
★★★★★ 5/5
GoogleRichard James have been my trusted lettings agent for sometime and I would recommend them to anyone looking to rent their property in the Swindon and surrounding area. Also big thanks to Cheryl for managing my property professionally and always with a smile.
Russell · 24 March 2025
Agent replied · 23 August 2024
We're thrilled to hear that you've had such a positive experience with Richard James and that Cheryl has provided exceptional service while managing your property. Thank you for recommending us, we appreciate your feedback and look forward to continuing to assist you in the future.
★★★★★ 5/5
GoogleWe are with Richard James from 5 years and we had always a good experience. Cheryl is the best lettings property manager that we had by now and she was always answering promptly to all our calls and sort out all the issues.
Andreea · 24 March 2025
Agent replied · 23 August 2024
It's wonderful to hear about your positive experience with Cheryl as your lettings property manager at Richard James! We appreciate your loyalty over the last five years and are thrilled to know that she has been attentive and efficient in … More
★★★★★ 5/5
GoogleI have recently sold my property with Park and Bailey and I can't recommend them highly enough! From start to completion the whole process has been a pleasure. Very smooth, problem free and extremely professional as well as helpful and friendly. I would definitely use them again in the future.
Sophie · 2 April 2026
Agent replied · 2 September 2026
Hello Sophie, we appreciate the review. It's great to see that you would highly recommend us. We will pass your kind words over to the Caterham Hill team.
★★★★★ 5/5
GoogleI would like to say thank you to all the workers that have helped me find a house and they have been very helpful. Especially Ellis. Soon I will move into my new house and in a very stressful time after 10 years of renting a house I have …
Krysia · 24 September 2024
Agent replied · 23 August 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience finding your new home, and we'll be sure to pass along your gratitude to Ellis and the rest of the team. Wishing you all the best as you settle into your new place!
★★★★★ 5/5
GoogleMyself and my wife are so glad that we have managed to finalise two bedroom property to rent in Swindon . Team at Richard and James were very professional and very supporting and helpful . They made us feel very welcoming both over telephonic conversations and also when we met them face to face . Sadie was our Letting Negotiator and she was brilliant . Once again thank you very much Sadie and entire team of Richard and James for providing us with such a delightful customer experience .
Delphy & Shivona
Delphy · 20 September 2022
Agent replied · 16 June 2024
Thank you for your lovely feedback Delphy! We are so happy you have had such a great experience with Sadie and our lettings team. We wish you all the best in your new home
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