Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat can I say Chloe and Charlotte have been proactive, communicative and professional from day one. We could only view at 5.30 pm but no issues to them they booked in viewings to suit us even showing us other properties nearby.
The waiting game once we offered felt like forever but they were on the case following up each day until we reached an amount that suited both parties. They go above and beyond nothing is too much trouble behaving as if it is their own business I always felt they had our interests at heart. Cannot recommend enough if you are selling or buying in their area then you can’t get better ⭐️⭐️⭐️⭐️
Debbie · 17 March 2026
Agent replied · 17 August 2026
Thank you so much for your kind words! We are thrilled to hear that Chloe and Charlotte provided you with such a positive experience. They truly care about their clients and always go the extra mile to ensure their needs are met. We appreciate your recommendation and thank you for trusting us with your buying process! ⭐️⭐️⭐️⭐️
★★★★★ 5/5
GoogleNeilsons were fantastic from beginning to end when we sold our flat. The whole process felt smooth and stress-free, and we always felt well supported. We can’t recommend them enough.
Dovile · 2 April 2026
Agent replied · 2 September 2026
Thank you so much for your kind words! We’re delighted to hear that your experience selling your flat was smooth and stress-free. Supporting our clients every step of the way is really important to us, so it’s wonderful to know you felt well looked after.
We truly appreciate your recommendation and wish you all the best in your next chapter!
★★★★★ 5/5
GoogleWe viewed a property today .
We were warmly greeted by Charlotte . She was very informed about the property even down to when the boiler was installed . She answered all our questions without hesitation . Thank you Charlotte . We hope to see you again dependant on our house sale
Dee and Geoff
Dee · 17 August 2025
Agent replied · 17 August 2026
Dee and Geoff, thank you for sharing your positive experience with Charlotte! We're thrilled to hear that she provided you with the information you needed and made your visit enjoyable. Should you decide to move forward, we look forward to assisting you further.
★★★★★ 1/5
GooglePlease avoid dealing with this agency . we rented a flat with them, there was a leaking from the above the property , we reported the issue , they did not even took the time to come and have a look into it . Very terrible experience, please avoid dealing with them. for a few dust, they are charging us 155 , a big SCAM. This agency does not deserve any star . our daughter was sick twice in this property . dehumidifier was on 24 hrs On . until now, we did not receive our deposit. We raised a complaint but they come back to us with bla bla without a resolution. We are planning to take to ombudsman
Said · 5 March 2026
Agent replied · 24 March 2026
We’re genuinely disappointed to hear that you feel this way about your experience. Throughout your tenancy, we acted promptly to address all reported issues in a timely and professional manner, in line with our obligations.
On occasions where matters involved leaks from external sources, these can understandably be more complex and outside of our direct control, however we continued to liaise and take appropriate steps to progress matters as efficiently as possible.
We understand that a resolution has now been reached between you and the landlord, and we are pleased that this has brought matters to a close. Should you wish to discuss anything further, please feel free to contact Nicky Bint, Head of Property Management who has already reached out to you
★★★★★ 5/5
GoogleI recently sold my flat with Richard James, and despite a few hiccups along the way, they really pulled through. We faced tough buyers and unexpected property issues, but Richard James stayed on top of everything. Their clear communication and sheer determination made all the difference. Even when things got tricky, they handled it with calm and confidence, keeping me in the loop and pushing forward. If you need someone who won’t quit on you, Richard James is the team to call. Big thanks to Kelly, Laura, Ellis and Nicole for all their help with this property!
Xander · 17 August 2024
Agent replied · 17 August 2026
It's fantastic to hear that Richard James was able to navigate through challenges and provide you with a smooth selling experience. Their dedication and clear communication truly made a difference, and I'm delighted to hear that Kelly, Laura, Ellis, and Nicole went above and beyond to support you throughout the process. It's wonderful to know that you had such a positive experience with the team!
★★★★★ 1/5
GoogleTerrible service!! Not once but twice did they fail to contact me to reschedule bookings, in their words ‘forgot’. Complete waste of my time for what should be an enjoyable experience for a first time buyer. We were left waiting outside on both occasions for 30 mins which is completely unacceptable.
I definitely won’t be putting ANY business through Richard James and I certainly wouldn’t recommend them for selling your house if they can’t contact buyers in good time. Seems they take on more than they can handle…
Lauren · 5 February 2026
Agent replied · 24 March 2026
Hi Lauren, we apologise that your buying experience wasn't as enjoyable as you hoped. This was never our intention, as we understand the viewing was cancelled at short notice by the seller. Our apologies for the inconvenience, and we share your frustrations as we were looking forward to showing you around. If you would like to discuss further, please contact the branch manager garethwynthomas@richardjames.uk
★★★★★ 5/5
GoogleI cannot thank Hannah at Butlers enough. From the first day she met me, she believed in me and knew I was the right person for this home. My personal circumstances made the process long and complicated, but Hannah never gave up. She worked …
Samantha · 29 June 2026
★★★★★ 5/5
GoogleI would recommend Park & Bailey. Staff were very helpful with any problems and Sue gave an excellent service in selling my mothers home.
Annette · 2 April 2026
Agent replied · 2 September 2026
Hello Annette, thank you for the review and recommendation. We'll pass your feedback over to Sue and the rest of the Caterham Hill team.
★★★★★ 5/5
GoogleWe just purchased a house through Richard James in Highworth and both Paul and Laura were so great to deal with. They supported us throughout the sale process and we collected the keys from them yesterday. Thanks both for making a stressful process run so smoothly
James · 17 September 2025
Agent replied · 17 August 2026
I'm thrilled to hear about your positive experience working with Paul and Laura at Richard James in Highworth! It's so wonderful that they were able to make the home buying process easier for you. Congratulations on your new home!
★★★★★ 5/5
GoogleCharlie and the team from Richard James, Highworth, were professional, efficient and very easy to communicate with. They drove the whole process from beginning to end with enthusiasm, reliability and patience.
We can highly recommend them.
Caryn · 17 December 2025
Agent replied · 17 August 2026
Thank you so much for your wonderful feedback! It was a pleasure assisting you through the process and we're thrilled to hear that you had a positive experience with Charlie and the team at Richard James, Highworth. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleWe cannot thank the team at Richard James Highworth enough for supporting us with our first home purchase. Laura, Charlotte, Chloe & Charlie are an excellent team. All very proactive, kept in frequent contact, helped us through all the first time buyer steps as well as always being so friendly & welcoming. Thank you so much!
Ellen · 17 July 2026
Agent replied · 17 August 2026
I'm thrilled to hear about your positive experience with the Richard James Highworth team! It's wonderful to hear how proactive, supportive, and friendly Laura, Charlotte, Chloe, and Charlie were throughout your first home purchase journey. Thank you for sharing your feedback and congratulations on your new home!
★★★★★ 5/5
GoogleDiane and the team are nothing short of exceptional and truly are great solicitors. They deliver a great service while maintaining a personal and approachable touch
Philip · 2 March 2026
Agent replied · 2 September 2026
Thank you so much for your lovely review. We’re delighted to hear that Diane and the team provided such an exceptional service while still keeping things personal and approachable. That balance is something we really value, so it’s wonderful to know it came across in your experience. Wishing you all the best, and thanks again for choosing Neilsons!
★★★★★ 5/5
GoogleWe had a fantastic experience while searching for our new home. Charlotte was incredibly knowledgeable and guided us throughout the process, helping us secure a great deal.”
Bruno · 17 February 2026
Agent replied · 17 August 2026
That's wonderful to hear! We're thrilled that Charlotte was able to assist you in finding your new home and making the process a smooth and successful one. If you ever need more help in the future, feel free to reach out to us again!
★★★★★ 5/5
GoogleCame here to sort out 2 wills and Powers of Attorney. The staff were great and always friendly when we came in to discuss bits and pieces. Major thanks to Ramune for all her help sorting out the wills. Keep up all the amazing work.
Alan · 2 September 2025
Agent replied · 2 September 2026
Thank you so much for your kind words Alan! We're thrilled to hear you had a great experience with us. We are delighted to know Ramune and the teams assistance made a difference. If you need anything else, don't hesitate to reach out. We appreciate your support!
★★★★★ 5/5
GoogleWe recently bought our new home through Butlers in Sutton, and Chloe was outstanding from start to finish. Her communication was excellent, she was proactive, helpful, and always got things done. She was such a pleasure to deal with that we …
James · 20 June 2026
★★★★★ 5/5
GoogleWe had an excellent experience with Butlers. Chloe and Liam were very professional and knowledgeable from the post by of viewings and all the way to completion. They communicated well and kept us informed over the sale. I’d highly recommend Butlers and their Sutton specialism.
Eric · 20 May 2026
★★★★★ 5/5
GoogleTimely responses from the progression team, special shout out to Damien for the prompt responses.
Sinduya · 2 May 2026
Agent replied · 2 September 2026
Hello Sinduya, thank you for the 5-star review. We'll pass your comments over to Damien and the Caterham Hill team.
★★★★★ 5/5
GoogleMy partner and I purchased a house through Red Hot Property. As first time buyers, our estate agent Trudie Bloomer answered every question we had and provided us with timely updates throughout the process. Trudie responded quickly to all queries we had and we were always kept in the loop. We would highly recommend Red Hot Property.
Eve · 11 February 2026
★★★★★ 1/5
GoogleMy experience with Richard James has been extremely disappointing. In my opinion, their approach to maintenance, especially long-standing issues, is unacceptable. The radiator problem in the property had been ongoing for years, and despite repeatedly raising it, it was never fixed during my tenancy.
Because of this, I couldn’t use an entire room throughout the winter. It was simply too cold to be in, which is ridiculous for a property I was paying full rent for.
What frustrates me most is thinking about the next tenants. I genuinely feel sorry for whoever moves in after me, because they will likely face the same issue and, based on my experience, probably won’t even be told about it beforehand.
Based on what I went through, I would not recommend renting through Richard James. You might find yourself with a lot more headache than anticipated with them.
David · 5 December 2025
Agent replied · 24 March 2026
Thank you for your feedback, we are very sorry to hear of your concerns. Our Head of Property Management will be in contact with you directly to address the points raised.
★★★★★ 5/5
GoogleWe had an excellent experience renting a property managed by Cheryl Hopes at Richard James Lettings. Cheryl was both professional and attentive, ensuring the rental process was smooth and hassle-free. Her outstanding customer service really made a difference, as she was always available to address any questions or concerns we had. I highly recommend Cheryl and Richard James Lettings to anyone looking for a dependable rental experience.
Kayode · 9 October 2024
Agent replied · 25 October 2024
Thank you for sharing your positive experience with Cheryl at Richard James Lettings! We are thrilled to hear that she was able to provide you with excellent customer service and make your rental process smooth and hassle-free. Your recommendation means a lot, and we appreciate your kind words.
★★★★★ 5/5
GoogleWe cannot recommend Neilsons highly enough. They have recently helped us buy a house in Bonnyrigg. We have relocated from the Midlands and they have been fantastic from putting in the offer right through to completion less than five weeks later! Diane, Sheila, Susan and Gill were very approachable, friendly and professional. Any queries we had were always answered promptly and they guided us every step of the way.
Sue · 2 September 2024
Agent replied · 2 September 2026
Thank you for your fantastic review, Sue. We're delighted to hear that Diane, Sheila, Susan, and Gill provided you with such approachable, friendly, and professional service during your move from the Midlands. It's wonderful to know they guided you promptly through every step, from the Offer to completion in less than five weeks. Your recommendation means a lot to us! 💙 We'd love to help you further in the future, should you have any additional requirements. Thanks for choosing Neilsons and all the best in your new home meantime!
★★★★★ 5/5
GoogleVery efficient and professional team. Always transparent and quick in communication, dealing with all matters with diligence and professionalism. Very happy with the service and would highly recommend this Estate Agency. Great thanks to you guys (Olivia, Courtney, Gemma, Lukas and the rest of team).
Narges · 21 August 2026
Agent replied · 21 August 2026
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team. We strive to provide efficient and professional service to all our clients. Your recommendation means a lot to us, and we appreciate your feedback. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleMoving into UK for only 3 weeks, we have successfully rented a new build with the help of Richard James. The sales were helpful and the manager, Gemma Cowley was most responsive n efficient in our email exchange, clearing all our queries as we are new to the country.
If we were to buy a house in future, we’d very much like to stick to Richard James.
Ada · 25 September 2024
Agent replied · 25 October 2024
Thank you for sharing your positive experience with Richard James and specifically mentioning the helpful sales team and responsive manager, Gemma Cowley. It's wonderful to hear that they made your rental process smooth and addressed all your queries, especially as newcomers to the country. Should you decide to purchase a property in the future, it's great to know you'd consider Richard James again. We wish you a great stay in the UK!
★★★★★ 1/5
GoogleGood to get your deposit but reluctant to give you it back
Had 2 years in property repairs not done and had actually improved and left it in better condition than when tenancy started
Main thing they WILL GET YOU ON IS CLEANING and GARDEN MAINTENANCE with was a shared communal area
Frankie checked in report every thing great
Sue checked out report was a military inspection so be warned she will definitely find a hair on the floor or a cobweb then wam a fight to get your deposit even though you have evidence BE WARNED
Avril · 17 November 2025
Agent replied · 17 August 2026
We’re very sorry to hear of your concerns regarding the check-out inspection. Please be assured that these are carried out in line with industry guidelines to ensure fairness and accuracy for all parties.
Any decisions regarding deposit deductions are made by the landlord and are supported by evidence.
If you would like to discuss further, please contact nickybint@richardjames.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
