Trusted Agent profile · Swindon
Verified
★★★★★
665 reviews across 3 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AZ
Richard James Apartments and Investments's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 665 reviews on three platforms, including 661 Google reviews rated 4.6.
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Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleRebecca at North Swindon branch was very helpful and professional, went above and beyond. She helped us find tenant within weeks and kept us up to date, whole team were very responsive. I would highly recommend using Richard James.
Thank you for the kind 5 star review! We are so pleased Rebecca was able to help you find a tenant. It's so great to hear when our Lettings team have done a great job
5/5
GoogleRichard James is very competent and highly professional. I have been using Richard James to manage my rental property for just over a year and throughout they have been very efficient and responsive. …
Thank you for the lovely review Prima! We are so pleased you have been so happy with your service. I will make sure all that you mentioned know of your kind words
5/5
GoogleAfter having negative experiences with some other estate agent firms recently we really appreciate the excellence service provided by Georgia and Mark at Richard James Highworth. Their communication and customer service was excellent and made what is a stressful time easier. Would highly recommend : )
Thank you for the lovely 5 star review Stefan! We are so pleased we were able to help you after such a bad previous experience. Wishing you all the best
1/5
GoogleStill in the process of purchasing. Updates or should I say lack of are horrendous. The agent dealing is on annual leave and no one knows what's going on. I can appreciate its not Richard James who are entirely at fault but get some …
We are so sorry to hear you are unhappy with the customer service you have received. … More
5/5
GoogleWe have a buy to let flat in the Heritage Centre in Swindon and have used Richard James as our letting agents for the last 8 years. They are professional and efficient and we feel very comfortable leaving the management in their hands. The …
Thank you for the 5 star review Martin! We are so pleased we have been able to help maintain your apartment for the last 8 years. I will make sure your kind feedback gets back to Jessica West and the rest of the team
5/5
GoogleWe moved into our flat just 9 days after viewing it and the whole process was very smoothly handled by our property manager Jessica West. The new home card and bottle of bottle of bubbly presented when we collected the keys was a lovely touch!
So glad you have had a great experience with us so far! Thank you for the 5 star review
1/5
GoogleAfter pulling out of the sale of 17 Widham Purton Wiltshire due to the fact that the seller (18 Widham. Purton Wiltshire) didn't disclose that he has a soakaway far to close to property 17. After refusing to move it or my offer to move it …
5/5
GoogleRheanna Dowd as been a great help when we moved into our rental. She kept in regular contact with us, and was always very professional. She is a delight to work with, and always gave us feedback without always asking for it. Very happy she is the Property Manager for our property.
Thank you ever so much, Donna! We are so pleased to hear this and we hope you enjoy your new home. We'll be sure to pass on your kind words to Rheanna :-)
5/5
GoogleGreat service all round from all staff, also got my house sold super fast. Highly recommend.
Thank you so much for your positive feedback and recommendation! We're thrilled to hear that you experienced great service from our team and that we were able to sell your house quickly. Our team works hard to ensure a smooth and efficient … More
5/5
GoogleJo Taylor was fantastic, very helpful and informative.
Thank you Michael, its really great to hear you had a fantastic experience with Jo. We will be sure to pass on this message to her. :-)
5/5
GoogleMyself and my wife are so glad that we have managed to finalise two bedroom property to rent in Swindon . Team at Richard and James were very professional and very supporting and helpful . They made us feel very welcoming both over …
Thank you for your lovely feedback Delphy! We are so happy you have had such a great experience with Sadie and our lettings team. We wish you all the best in your new home
5/5
GoogleThanks for Georgina Mepham's welcoming and helpful responses to a newcomer as us! She has patiently helped to complete the steps smoothly. Whenever we encountered any problems which we didn’t grasp clearly, she would explain to us friendly and patiently. BIG THANKS to her and the professional training of the agency!
Thank you for taking the time to leave us such a lovely review! We'll be sure to pass on your kind words :-)
5/5
GoogleFirst Sophie set me on my way for finding my new rental - I was impressed. Then Frankie Stoker helped sort out a major hiccup and panic. She was professional and personable and made the process submit to the norm. I cannot thank her enough. Richard James chooses its staff well
Thank you for the 5 star review Jacky, we will pass this one to Sophie and Frankie :-)
5/5
GoogleDealt with the owner (Highworth), very knowledgeable, not pushy. One of the best, would highly recommend.
Thank you so much for your wonderful review! We really appreciate your kind words and are thrilled to hear about your positive experience with the owner. Our team takes pride in providing knowledgeable and non-pushy service, and we're happy that we could exceed your expectations. It means a lot to us that you would highly recommend us, thank you again and we look forward to serving you in the future!
1/5
GooglePlease see my last email to so called “manager” Alex Hornsby. Arrogant not worthy person. Useless. The same as the owner of this company. I’ll attach my email to this review. …
We are sorry to hear you are upset. All complaints go to the office managers before the Directors but I believe our … More
5/5
GoogleTayler Trueman dealt with my move out inspection and deposit return and she was amazing. So professional, helpful and fantastic at her job. Thanks to Tayler for making the move out process so much less stressfulPositiveProfessionalism
5/5
GoogleExcellent service many thanks to Hayley for all her help
Thanks for the review Chris!
5/5
GoogleExcellent service from both Mark and Laura. Cannot thank them enough for their help and advice which enabled me to finally achieve my move to a new home on the Isle of Wight.
Thank you for the 5 star review Peter
5/5
GoogleHighly recommend this estate agent. They were so helpful in assisting me with finding the perfect house to purchase. I recommend Gareth in particular - he is always available (pretty much 24/7!) to answer queries and follow things up. Like …
3/5
GoogleRichard James showed no incompetence or particular disregard however the process was not made easier by them, and frequently we felt very badgered by Richard James, and their supporting advice was poor. Whilst we would not urge anyone to avoid their service in particular we would not recommend them either.
Guy, we are sorry to hear that your experience was not made easier by our staff at Richard James... this certainly is not what we strive for. Please contact us at our Highworth Office or message us directly on Facebook or Instagram and we can investigate this further for you. Please also be assured we have passed this review over to the manager of our Highworth Branch, which will help us to improve our customer experience in the future.
5/5
GoogleAmazing overall experience from start to finish with Richard James! I inquired about the property & immediately received a call to set up a viewing. Jake Bunce did a fantastic job with escorting me through the property & setting a great …
Thank you for the 5 star review Ryan! We are so happy we were able to help you with your move and make it as stress free as possible. I will ensure the whole team get to see your positive feedback. Best of luck in your new home
5/5
GoogleThe property I'm renting is managed by Jessica West of RJ, who has been very professional and helpful. Had a problem with the ridge/freezer at the apartment not cooling optimally that although had been there for a while, I didn't bother …
Thank you for the review!
5/5
GoogleI would like to take the opportunity to thank Richard James friendly staff Claire Godwin for her full support in my purchase recently. It been a long journey, eventually we got there. We'll done ✔️
Thank you for the lovely review Christopher! I will make sure your kind comments get to Claire
5/5
GoogleVery friendly and polite staffs.....especially Anthony has been really helpful.
Prabin, Thanks so much for the great review. We will pass on to the team in North Swindon. Goodluck with your move.
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