Trusted Agent profile · Swindon
Verified
★★★★★
665 reviews across 3 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AZ
Richard James Apartments and Investments's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 665 reviews on three platforms, including 661 Google reviews rated 4.6.
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Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleWe are new landlords and after meeting with a couple of agents, decided to use the services of Richard James to let our property. Grace Dobie was excellent, answered all our questions, and helped us find suitable tenants. …
We are so pleased to hear this, Coco! Thank you ever so much for taking the time to leave us this fantastic 5 star review. We'll be sure to pass on your lovely comments to Grace, Gemma and the rest of our Lettings team.
5/5
GoogleThis agency very quickly arranged a viewing and then processed my application to move in very efficiently. All of the staff I spoke to were courteous and friendly and thanks to Georgina Mepham for her work and customer service.
Kevin, we are so pleased to hear this! Thanks for the 5 star review and we will pass on your lovely comments to Georgina. Have a lovely weekend
5/5
GoogleThank you Sharrni Wilson for all your help and support in our new home! We have been settled now and are enjoying the views. We will be referring you to all of our friends because of your excellent service.
Thank you for the review Ravish! we really appreciate it and will pass on your message to Sharrni
5/5
GoogleThe service I’ve received from Hayley and Yasmin has been second to none .Always helpful professional and kind .They are a true asset to the company and would def recommend this company to others .Job well done , happy customer . Kirsty Wilson and Jason Scott
Thank you for the 5 star review Kirsty! I will make sure Yasmin & Hayley receive this lovely review
5/5
GoogleGee Mossom was absolutely amazing in closing our check out report between me and the landlord. She was very professional, listened to everything I had to say and stayed mutual …
Thank you for the kind words Jordan! We are so pleased you have had such a great experience with Gee and our Lettings team
5/5
GoogleRichard James have been great with our house purchase. The whole team have been great, but Nicola was amazing and efficient and really helped to push things through. We're very grateful.
We are so pleased to hear this! Thank you for leaving us a fantastic 5 star review, David. We will be sure to pass on your message to Nicola :-)
5/5
GoogleWe sold 2 properties in the last 6 months. We used Richard James and were extremely happy with the service provided. They were always responsive to calls. Communication was excellent. I wouldn't hesitate in recommending them.
Thank you for sharing your positive experience with Richard James! It's great to hear that you were happy with the service provided and that communication was excellent. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleWe recently moved with the great support from Richard james Estate Agent team. I would like to thank Frankie Stocker for her effective communication and professionalism during the transition of moving which made things easier for us …
Thank you very much Winny. We really appreciate you taking your time to leave us such a positive review. We are pleased to hear of your great experience with Frankie and will be sure to pass on your comments. :-)
5/5
GoogleWe would like to thank Jess (Lettings Co-Ordinator at Richard James) for her help during our today's application, for our dream property. Jess made sure the process went smooth, she explained and listened carefully, making sure our …
We are so pleased to hear this! Thank you for taking the time to leave us this 5 star review :-) We'll be sure to pass on your kind words to Jess.
1/5
GoogleStill in the process of purchasing. Updates or should I say lack of are horrendous. The agent dealing is on annual leave and no one knows what's going on. I can appreciate its not Richard James who are entirely at fault but get some customer service or keep in the loop with developers to give accurate updates the house was meant to be finished last October and your inaccurate updates are disgraceful. The emails from the agent aren't reassuring and are insensitive, I don't want to hear about there house problems it's irrelevant.
We are so sorry to hear you are unhappy with the customer service you have received. With any new build properties, we are unfortunately at the mercy of the builders regarding completion dates and can only pass on the information we are provided by them. After speaking to Danielle & Jayne, who I believe has been updating you weekly with updates from the developer that we are doing everything we possibly can to get as much accurate information, as we can to get this finalised for all buyers for the site. I would kindly advise that you contact the developers directly to express your concerns further. I would be happy to provide their email addresses, my email is nicolesmith@incentivised.com
5/5
GoogleLaura went above & beyond to make this sale happen & it wouldn't have happened without her. Thank you.
Thank you for the lovely 5 star review Tom
5/5
GoogleRheanna Dowd is my lettings manager. She has been great! Very professional and manages everything really well. Would highly recommend along with all the Richard James team! 5 Stars!
Thank you for your kind review Sam :-)
5/5
GoogleMy partner and I cannot fault the customer service and support we have received from Richard James whilst we have been tenants and have found them extremely helpful even throughout lockdown. Heidi Maller has been exceptional when we had …
Thanks Isobel, thats great to hear. We are so pleased that you couldn't fault the customer service and support that you've received and we will be sure to pass on the positive comments to Heidi. :-)
5/5
GoogleExcellent and timely service for our buying/selling process. Highly recommend
Thanks for leaving us a 5 star review, Douglas! We're glad to hear you had excellent service during your property sale and purchase, and we look forward to working with you again in the future!
5/5
GoogleGreat service from start to finish with no hidden surprises. We were kept fully updated in the sale process.
Thank you for your fantastic review! We’re delighted to hear you appreciated our transparent and communicative approach. It was a pleasure assisting you, and we’re here if you ever need us again!
5/5
GoogleThank you to Poppy Trainor and Frankie Stocker for their professional and efficient service in the lettings team. First time in using an estate agent to let a property but it has been excellent service.
Thank you for taking the time to leave us such a great review - we will be sure to pass on your comments to Poppy and Frankie!
5/5
GoogleFantastic service, Phil Redmond has been a fantastic point of contact, always calls me back as promised, has negotiated a sales quickly with a buyer at a great price and has handled all elements brilliantly!! Thank you!! First Class Service - Simon
Thank you for the 5 star review Simon!
5/5
GoogleExcellent experience selling our house through Richard James and in particular Kelly Hucker. Kelly and her colleagues have been very helpful, friendly and responsive in dealing with requests and very proactive in managing our sale. I would strongly recommend.
Hello Samantha, thank you very much for taking the time to review us and we'll be sure to send your positive comments to Kelly. Have a great weekend :-)
5/5
GoogleConnor and the team at Richard James has been super efficient in finding a new tenant for my property, which has been much appreciated. A great team.
Thank you for the review James! We are so happy we were able to find a tenant for your property. We will make sure Connor and the team get your lovely words
5/5
GoogleMany thanks to Gee Mossom and Gemma Cowley for a quick and easy transition between tenants, for arranging a cleaner at short notice and for keeping me informed throughout the process - top service!
Hello Clare, thank you very much for your 5 star review. Gee and Gemma will appreciate your kind feedback. Have a great day!
1/5
GoogleI just received details of a “ bungalow” It is clearly an apartment in Tadpole village. It’s basic really. Flippen heck.
Hi Shelagh, We are sorry to hear of your frustrations. Our sales team have checked all of our properties for sale on our website and can't see any properties that have been described incorrectly. Please get in touch via email, northswindon@richardjames.uk and we would be more than happy to discuss further.
5/5
GoogleReally impressed at the fast responses and good communication throughout, and professional attitude throughout. I was selling a property at the lower end of the market but the service from Jack and Kelly was top notch. Highly recommended!
Thank you for the review Caroline!
5/5
GoogleGreat estate agents! Super polite and helpful! Renting a property through them and they have been nothing but amazing so far! Big thank you to Gemma Cowley for all her help keeping this a nice and easy transition!
Hello Aaron, thank you for your 5 star review. we really appreciate you taking the time to leave us this feedback. :-) have a lovely day
5/5
GoogleToday I had a viewing of a property for rent after coming to Swindon and the Richard James team helped a lot. Their office itself is a very pleasant place and my sincere gratitude for the excellent service given by Zoe.Her instructions were …
I'm so glad to hear about your positive experience with the Richard James team and Zoe! It's wonderful to know that you found their office pleasant and received excellent service during your property viewing. Thank you for recommending Richard James for letting services in Swindon!
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