Trusted Agent profile · Swindon
Verified
★★★★★
826 reviews across 4 platforms
Gemini House, Groundwell, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House, is rated 4.6 out of 5 across 826 reviews on four platforms, including 552 Google reviews rated 4.6.
552
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleI have had a property managed by Richard James for many years and always found them to be helpful in all circumstances. I have just had a tenant vacate and Jo Taylor has been assisting with the inventory and documentation and concluding any …
Hello Janet, thank you ever so much for taking the time to leave us this wonderful review - we will be sure to pass on your kind words to Jo! We are pleased to hear that you service was excellent!
5/5
GoogleAdrian has been very thorough, quick to communicate to us and tackle some issues that have arisen during re-tenanting of one of our properties. …
Thank you for the lovely review about Adrian! It so great to hear our staff have been so helpful especially when issues arise. I will ensure Adrian gets your kind words
5/5
FacebookSince buying the house in 2020, it being a rocky road getting all the legalities regarding tenancies up together but with the constant help of Grace Dobie I was finally able to move forward with applicants. Grace was excellent at keeping in touch with me and making sure everything was moving in the right direction. I would recommend her to anyone who is looking for an Estate Agent to help them. 5 STARS ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWe had a great experience with Richard James. Especially Sadie Collick. She was extremely friendly, helpful, and easy to deal with. Sadie answered all of our queries and made sure everything ran smoothly. I'd highly recommend renting through them.
Thank you for the 5 star review Navid! We are so pleased you have had such a great experience with Sadie and the team. Best wishes
5/5
GoogleA great service from Gee Mossom at Richard James. She has handled the move in and move out of my property that I let through Richard James for the past few tenancies and the process has been seamless and completely professional - thanks Gee.
Hello Andy, thank you very much for taking the time to leave us such a great review. We will be sure to pass on the message to Gee.
5/5
GoogleWe had an excellent experience working with Jenna, who was outstanding from start to finish. She was professional, approachable, and always quick to respond, keeping everything moving smoothly throughout the process. …
5/5
FacebookThey have been extremely friendly, helpful and professional in helping us sell and buy our new home. I wouldn't hesitate to recommend them and we couldn't have done it without them! Thank you to Cathy, Gareth, Jake and the rest of the team.
Thank you for taking the time to leave us such a lovely review, Francis. We will be sure to pass on your comments to the team in Old Town :-)
5/5
FacebookMassive shout out to Julia Barrow! she has been fab in helping with my purchase, keeping me informed throughout the process and addressing any issues or concerns. she has made the whole experience so much easier and I am so grateful for her help.
Thank you for leaving us this fabulous review, Lauren. We are really impressed and will be sure to pass on your kind words to Julia. :-)
5/5
FacebookJade handled my move and throughout she was patient, responsive and always helpful. The chain was quite complex and Jade was on top of things all the time, resolving problems and communicating in a timely manner, ensuring we completed on the date expected. Thank you Jade.
Thank you, Tom, we are so pleased to hear of your positive experience with Jade - we will be sure to pass on your kind words to her :D
5/5
FacebookSo far, so good. We started our collaboration with RJ in May; the agency rep, Gemma Cowley, has been responsive to our messages and has solved the issues. All procedures regarding new tenancy, contract, etc., have been handled smoothly. Our experience with the team, starting with step one, scheduling the first visit until today, has been positive.
Hi Diana, thank you for your positive review!
5/5
GoogleMandy Sweeney has been my tenancy manager for my rental property for over 11 years. She is professional, calm under pressure and reliable. It was a comfort to me knowing Mandy has always been available (over 11 years) and my go-to person …
WOW! Thank you Mela, we are so pleased to hear this and we be sure to pass on your lovely comments to Mandy. What an amazing review!
1/5
FacebookI found my move out of rented accommodation with Richard James nothing but stressful, upsetting and difficult. There were no COVID precautions put in place for viewings that I was aware of, so I felt pressured into allowing people into the house I was living in whilst also trying to keep my 5 month old daughter safe. Then once we had moved out we were still recieveing phone calls regarding viewings showing a lack of communication between staff. A week after moving out I was then appalled with the phone call I recieved from the move out inspector who had the cheek to tell me the house “needed a good clean” and it would cost £170 of our depsit to get a cleaner in!!! However when asked to see pictures of the areas that needed cleaning I received nothing. Days of constantly having to contact them to ask for pictures and to get an update on what was happening and whilst being constantly lied to we finally had the full deposit back. If renting with Richard James I would highly recommend taking your own photos when you move in and when you move out to prevent them trying to steal your money like they did mine!
5/5
GoogleGreat professional service by richard james and the Team. Cheryl from my wife and I we can't thank you enough for the swift straight foward process organising all the paperwork. And organising the moving in date perfect 👌 …
I'm delighted to hear that you had a great experience with Richard James and the team, Cheryl! It's always our goal to make the process as smooth and straightforward as possible for our clients. We're thrilled you're happy with the moving in date too - enjoy your new home!
5/5
FacebookSophie was excellent during this process. She was happy to answer any questions we had and responded to us quickly. The whole process was much quicker than we expected and it was nice to know we had someone to talk to if we had any questions
We are so pleased to hear of your positive and speedy experience with Sophie, Amy! We will be sure to pass on your kind words. Thank you for taking the time to leave us a review :-)
5/5
GoogleSharnni Wilson and Gemma Cowley were amazing, they have helped me so much with every problem I have had and kept me updated of the process and chased everyone need for me, I highly recommend them and Richard James, very professional and accountable.
We are so pleased to hear this, Alexandra! Thank you for taking the time to leave us such a wonderful review :-) we will be sure to pass on your comments to Sharnni and Gemma.
5/5
GoogleChloe Disbury is my property manager, she is very professional and helpful. I am most impressed with the way she manages stressful for me situations. Thanks Chloe xx
Thank you for the lovely feedback Ewa! I will make sure this gets passed back to Chloe and the team
5/5
GoogleBecky Gee is my property manager and she has been excellent at managing the account. A recent rental was particularly challenging, and with Becky's help, the property was ready for the tenants to move in.
Thank you for the lovely review. We will ensure your comments get back to Becky
5/5
GoogleA huge thank you to Rebecca Gee and all of her help prior and post to moving. Everything has been so efficient, helpful and informative. Especially being new to agency letting. Thanks so much Rebecca!
Thanks for the 5 star review Matthew!
5/5
FacebookAmy has been very helpful and has gone above and beyond. Amy has kept me up to date with the issues I had recently with my rental property. I find it very easy to talk to Amy and she always does what she says she will.
Thanks Vince, we really appreciate you taking the time to leave us such a wonderful review. We will be sure to pass on your kind comments to Amy - she will be pleased. Have a great weekend :)
5/5
GoogleThe agents we dealt with during our house buying search were extremely helpful and very professional. We felt like valued customers and would consider them in the future if we ever needed to sell. Hayley was very helpful and kept us stress free! Thank you to all the staff.
Thank you for the lovely review Maria! So pleased you had such a great experience using us
5/5
GoogleAntony and Hayley were both excellent in their approach to the sale and purchase of this property. Hayley especially, went above and beyond her expected service in chasing up my rather less than useful conveyancer. Very happy with the result, and can't wait to move into my new home!
Thanks so much for the 5 star review Greg! I will pass this back to the team. Good luck with the move
5/5
GoogleBecky Gee has been managing everything for me as part of fully managed service. No problem what so ever. Always reachable over email , phone etc. Very responsive and getting things done within time.
Thank you! We are so pleased to hear this and appreciate you taking the time to leave us this 5 star review. :-)
5/5
FacebookJulia Barrow was just great during the whole process, she regularly kept us updated and was very patient and soft spoken during all her conversations with us, she was very helpful and genuinely concerned and very understanding. thank u dear
Thank you for taking the time to write such a lovely review. We will be sure to pass on your feedback 😊
5/5
GoogleI just want to say a BIG THANKYOU to (Millie Sharp) for supporting me and my husband on our journey through our process with our accommodation. We couldn’t of gotten a better agency, and a kind gift we got to welcome into our home was a bottle of champagne and a welcome to our new home card. Thankyou so much guys, keep doing what you’re doing. No faults whatsoever. X
Thank you for the lovely review Bekkah!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
