Richard James Swindon reviews

★★★★★ 5/5

Google

I want to give a special thank you to Luisa for her amazing support throughout the entire process. She was always available to answer our questions, no matter how big or small, and never made us feel like we were bothering her. What really stood out was her dedication, she even came in on a weekend to give us a second viewing, just to make sure we felt completely confident in our decision. That level of commitment is rare to find. Luisa is a true professional, always attentive to our needs and genuinely invested in making sure we were happy every step of the way. We couldn’t have asked for better support. Thank you Luisa Gemoli.

Salah · 24 August 2026

★★★★★ 5/5

Google

We had a great experience with Richard James Estate Agency. The staff were helpful, professional and friendly throughout the whole process. They kept us informed, responded quickly to our questions, and made everything feel straightforward and stress-free. We really appreciate the support and excellent service we received. A special thank you to Frankie Stocker, who helped us from day one until our last day with them. Your support, patience and effort were greatly appreciated, and we’re truly grateful for everything you did for us. We would definitely recommend Richard James Estate Agency to anyone looking for a reliable and professional estate agent. Definitely my best choice! ⭐⭐⭐⭐⭐

Elisandra · 12 August 2026

★★★★★ 5/5

Google

I would without a doubt recommend Paige from Richard James to those interested in buying their first home. Confident, knowledgeable and incredibly approachable. I recently had a very bad experience with another Estate Agent and Paige restored my faith and then went further to the next level. She has gone out her way to provide extra information that was really valuable and was so informed but also I really trust her. Both me and my sister were really happy how helpful Paige has been in what is an exciting but understandably complex process of making a significant decision to buy our first home together. Highly recommend to all my friends and family. Thanks again Paige, you are doing a stellar job!

Jennifer · 3 August 2026

★★★★★ 5/5

Google

I would like to express my sincere appreciation to Gemma Holmes for all the help and support she has given me throughout the whole process. Gemma has been incredibly kind, supportive, and professional from the very beginning. She has always responded to my requests quickly and efficiently, making everything much less stressful. Her patience, understanding, and willingness to help have been truly appreciated. It has been a pleasure working with Gemma, and I am very grateful for everything she has done. I would highly recommend her to anyone looking for an estate agent who genuinely cares about her clients and provides outstanding customer service. Thank you, Gemma, for all your hard work and dedication.

Minodora · 3 August 2026

★★★★★ 5/5

Google

We have been using Richard James Lettings Services for our properties for the last 7 years. They have always been pleasant and very good to work with. I would like to especially thank Frankie Stocker from the North - Swindon office for managing our properties very well. It has always been a great pleasure working with the team. Looking forward to working more in the future with the team. 👍 🙏🙏🙏

Nabin · 22 July 2026

★★★★★ 5/5

Google

All the staff at Richard James have been great, in particular Olivia Forty, who has gone above and beyond to resolve multiple issues whilst placing a tenant for me. She has what it takes to succeed in this challenging industry. Don’t hesitate in giving Richard James Lettings a chance to manage your properties.

Steve · 22 August 2026

★★★★★ 5/5

Google

I've recently asked Richard James to rent out my property. Olivia Forty has been so helpful in guiding me through the process and keeping me updated on prospective tenants. The process has been very straightforward, and fingers crossed, my tenants should be moving in shortly!

Kay · 23 August 2026

★★★★★ 5/5

Google

We recently purchased a house through Richard James, and Jade Wilkes was absolutely fantastic from start to finish. She kept us updated every single week without fail, and even when she went on holiday, we weren’t forgotten, she handed us over to Hayley, who was also really helpful! Thank you, Jade, for making our house move so much smoother. It would have been far more stressful without your support and dedication. We truly appreciate all your help!

Jessica · 17 November 2025

★★★★★ 5/5

Google

I had such a positive experience working with Rocky. From the very beginning, he was professional, approachable, and incredibly helpful. Rocky’s knowledge and guidance were invaluable, and his friendly manner made the whole experience really smooth. Nothing ever felt like too much trouble for him, and I always felt supported and reassured. I’m really grateful for all his help and would highly recommend Rocky at Richard James to anyone buying or selling a property, he genuinely made the process so much easier.

G28 · 6 October 2025

★★★★★ 5/5

Google

A big thank you to Luisa for helping us to secure the house we really wanted in such a short time! Your kindness and professionalism are exceptional. Thank you

Wioleta · 3 October 2026

★★★★★ 5/5

Google

We originally put our house on the market with the old town office of Richard James in May 2024 - we had Alex as our estate agent who was brilliant and sold our house quickly twice. Unfortunately once the process moved into the sales progression we had a terrible experience with the old town office on numerous occasions so asked to be reallocated a different sales progressor in the company - as we were purchasing our next house through the wroughton office we were thankfully allocated Jade. We couldn’t have been happier with the service we received once Jade took over - she was constantly in the know, gave timely updates and was transparent about everything which is what we had hoped for from the beginning. I wouldn’t hesitate to recommend the wroughton branch of Richard James to anyone looking to buy / sell. Jade is an asset to the team - thank you again Jade!

Rebecca · 17 June 2025

★★★★★ 5/5

Google

"Courtney at Richard James Agency has been an exceptional point of contact throughout our 6-month tenancy. Her support and responsiveness have been outstanding, from addressing move-in maintenance issues to facilitating a seamless move-out process as the property is returned. We greatly appreciate her dedication, professionalism, and helpful nature. Highly recommend working with Courtney and Richard James Agency for a stress-free rental experience."

Asad · 6 December 2025

★★★★★ 5/5

Google

Thank you to Louisa for showing me the property. You are very professional and thorough it has been a pleasure dealing with you. I would definitely recommend Luisa.

Leon · 21 August 2026

★★★★★ 5/5

Google

Jade has been amazing in supporting us to finally exchange on our house. Goes above and beyond to resolve any issues or answer any questions. Clearly cares about people and reaching their dreams. Thank you so much from Hazel and Jamie

Jamie · 17 May 2026

★★★★★ 5/5

Google

Thank you Alex, James, Jade and the Team for all of your efforts in the sale of our house. We found the whole Richard James experience to be friendly, attentive to detail, proactive and efficient, with a good understanding of the local market. We would recommend using Richard James to sell a property in the villages around Swindon.

Rod · 17 December 2025

★★★★★ 5/5

Google

Me and my partner Recently moved into our first home and with no complaints to Richard James. James Sargeant was great and quick to reply and helpful in arranging house viewings. Jade Wilkes our sales negotiator was absolutely brilliant! I honestly think we wouldn't have moved in, in the time we did without Jade. She was on it every week in chasing our solicitors and keeping us updated. So helpful and just a really lovely person!!

Megan · 17 June 2025

★★★★★ 5/5

Google

5 stars for Jade Wilkes at Richard James, from her first contact with us right until the completion date she was brilliant. She made the whole process of buying our first home straightforward, Jade was always very professional and proactive in making sure things were moving in the right direction. Thanks Jade, much appreciated

Jamie · 17 January 2026

★★★★★ 5/5

Google

Luisa gemoli, was absolutely amazing! She was, extremely friendly, and welcoming! I was really nervous, before the viewing, and luisa helped settle my nerves. She was also, extremely helpful! She answered all questions, we had and, went above ans beyond to get the answers, we were searching for! I would definitely, recommend having luisa, as your estate agent, when it comes to going through, Richard James estate agents!

Emma · 5 September 2026

★★★★★ 1/5

Trustpilot

Don’t trust Richard James

We made an offer on a property being sold by Richard James in early 2025. Our offer was rejected but nothing wrong with that. A few months later Richard James staff phoned us and asked if we were still interested in buying the property. They gave us some ridiculous story about the buyers splitting up and going their separate ways on the day contracts were to be exchanged. We told them we were still interested, our offer was accepted and we were told that the sellers wanted a quick sale because they had bought a property and wanted to move. There is always a delay while a solicitor is instructed, ID and money laundering checks are done, but we progressed as quickly as we could. Our surveyor gave up two days of his holiday to do the survey and produce the report. Richard James staff hassled us for weeks, emailing or phoning most days. On one day they phoned us five times between two junctions on the M5 while we were driving. Then it all went quiet. We heard nothing and we had to pursue them. The story changed again and now the sellers were stuck in legal negotiations about the property they were buying. They had been ready to move supposedly. We signed our copy of the contract and returned it to the solicitors and we transferred them the money. Out of nowhere Richard James staff contacted us and told us we needed to complete in 3 days! Richard James staff wanted to be the agents and the solicitors at the same time. By this time it was late November and we had multiple commitments we could not change including some time out of the UK in Eastern Europe. We agreed to exchange when we were back in the UK with a view to completion in late January. In early December Richard James staff contacted us and informed us that they had sold the house to someone else. Our researches revealed that they had relisted it on the market in November without telling us. We were left thousands of pounds out of pocket due to legal fees, surveyors fees, lost bank interest and fees to other professionals who had viewed the property with us. Our further researches revealed that Richard James has a habit of ‘sham listing’ properties for one day only when they have already sold them to their contacts without the properties being sold legitimately on the open market. Companies like Richard James are the reason estate agents are widely held in contempt and not trusted. They are unprofessional and untrustworthy. When we told the story to other agents without naming Richard James all of them said something along the lines of ‘that must have been Richard James’. We would never use Richard James again for buying or selling. We advise friends and family the same. Regulation of estate agents in the UK is well overdue. It is time that these unethical practices were outlawed. One star is a star too many for Richard James

Michael · 23 January 2026

★★★★★ 5/5

Google

Good service overall from branch, Jade kept us informed on a weekly basis on the progress of our sale Shout out to the rest of the team at the wroughton office who were really good from start to finish

David · 17 March 2026

★★★★★ 5/5

Google

We bought our first home through Richard James and from start to finish were impressed with the service we received. Lucy McClymont's advice at the beginning was invaluable to us and our sales progressor Jade Wilkes was absolutely brilliant, very friendly and responsive. Would highly recommend RJ for those looking to buy or sell!

Emily · 17 October 2025

★★★★★ 5/5

Google

Very happy with the service we received on Friday with our viewing could not have asked for better service and everything was in detail explained, very happy and kind person from your office that assist us greatly appreciated and recommended 110%,for future viewings to the public,Thank you very much Kind Regards Christiaan &Chetina Grobler

Christiaan · 29 September 2026

★★★★★ 5/5

Google

Jenna has been absolutely incredible during our move, and we are beyond grateful. She’s been so helpful, supportive and a brilliant communicator who has kept us updated at every stage. She’s sped the process up considerably by being so …

Rhiannon · 2 January 2026

★★★★★ 1/5

Google

Please avoid dealing with this agency . we rented a flat with them, there was a leaking from the above the property , we reported the issue , they did not even took the time to come and have a look into it . Very terrible experience, please avoid dealing with them. for a few dust, they are charging us 155 , a big SCAM. This agency does not deserve any star . our daughter was sick twice in this property . dehumidifier was on 24 hrs On . until now, we did not receive our deposit. We raised a complaint but they come back to us with bla bla without a resolution. We are planning to take to ombudsman

Said · 3 March 2026