Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery happy with the service we received on Friday with our viewing could not have asked for better service and everything was in detail explained, very happy and kind person from your office that assist us greatly appreciated and recommended 110%,for future viewings to the public,Thank you very much
Kind Regards
Christiaan &Chetina Grobler
Christiaan · 29 September 2026
Agent replied · 30 September 2026
I'm thrilled to hear that you had a great experience during your viewing last Friday! Our team is dedicated to providing top-notch service and we appreciate your kind words and recommendation. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us and we look forward to helping you in the future.
★★★★★ 5/5
GoogleJenna has been absolutely incredible during our move, and we are beyond grateful. She’s been so helpful, supportive and a brilliant communicator who has kept us updated at every stage. She’s sped the process up considerably by being so …
Rhiannon · 2 January 2026
Agent replied · 2 September 2026
Thanks for sharing this great feedback, Rhiannon. It is brilliant to hear that you have such positive things to say about the service that you received when using our sales services. We're thrilled that you would recommend our services to others and really appreciate you sharing this. Best wishes,
★★★★★ 1/5
GooglePlease avoid dealing with this agency . we rented a flat with them, there was a leaking from the above the property , we reported the issue , they did not even took the time to come and have a look into it . Very terrible experience, please avoid dealing with them. for a few dust, they are charging us 155 , a big SCAM. This agency does not deserve any star . our daughter was sick twice in this property . dehumidifier was on 24 hrs On . until now, we did not receive our deposit. We raised a complaint but they come back to us with bla bla without a resolution. We are planning to take to ombudsman
Said · 3 March 2026
Agent replied · 16 April 2026
We’re genuinely disappointed to hear that you feel this way about your experience. Throughout your tenancy, we acted promptly to address all reported issues in a timely and professional manner, in line with our obligations.
On occasions where matters involved leaks from external sources, these can understandably be more complex and outside of our direct control, however we continued to liaise and take appropriate steps to progress matters as efficiently as possible.
We understand that a resolution has now been reached between you and the landlord, and we are pleased that this has brought matters to a close. Should you wish to discuss anything further, please feel free to contact Nicky Bint, Head of Property Management who has already reached out to you
★★★★★ 5/5
GoogleWe bought a house last year and Jenna was absolutely incredible. She was always contactable during the process from the first look round to completion, even being there on moving day which was a lovely way to close out the process! Thank …
Florence · 2 August 2026
★★★★★ 5/5
GoogleJenna was consistently amazing in the support she gave us for the purchase of our house, throughout the whole process, from the first viewing to being there on move day with the keys. Was always available and proactive, with clear, honest …
Tamsin · 2 December 2025
Agent replied · 2 September 2026
Thank you ever so much for taking the time to share this fantastic feedback, Tasmin. Being there to guide you through the entire process was our pleasure, and we're thrilled that you hold us in such high regard. If you ever need our help in the future, then please let us know. Best wishes,
★★★★★ 1/5
GoogleTerrible service!! Not once but twice did they fail to contact me to reschedule bookings, in their words ‘forgot’. Complete waste of my time for what should be an enjoyable experience for a first time buyer. We were left waiting outside on both occasions for 30 mins which is completely unacceptable.
I definitely won’t be putting ANY business through Richard James and I certainly wouldn’t recommend them for selling your house if they can’t contact buyers in good time. Seems they take on more than they can handle…
Lauren · 3 February 2026
Agent replied · 16 April 2026
Hi Lauren, we apologise that your buying experience wasn't as enjoyable as you hoped. This was never our intention, as we understand the viewing was cancelled at short notice by the seller. Our apologies for the inconvenience, and we share your frustrations as we were looking forward to showing you around. If you would like to discuss further, please contact the branch manager garethwynthomas@richardjames.uk
★★★★★ 5/5
GoogleJade has been a wonderful support for myself during the sale of my property. She is a great asset to Richard James and herself and the team have been wonderful from start to finish.
Sue · 17 January 2026
Agent replied · 17 June 2026
Thank you for your kind words! We are delighted to hear about your positive experience with Jade and our team at Richard James. We are here to support you every step of the way and truly appreciate your feedback.
★★★★★ 5/5
GoogleChelsea at the Harwood office is an exceptional estate agent
She was knowable informative and very easy to communicate with
Chelsea ensured the best outcome from our house sale
Five star rating thank you Chelsea at miller Metcalf
Eileen · 29 November 2025
Agent replied · 29 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleChelsea is a fantastic Sales Rep. Very active, organise, fluent communication and always ready to help. I recommend her.
ADEOLU · 29 March 2026
Agent replied · 29 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 1/5
GoogleMy experience with Richard James has been extremely disappointing. In my opinion, their approach to maintenance, especially long-standing issues, is unacceptable. The radiator problem in the property had been ongoing for years, and despite repeatedly raising it, it was never fixed during my tenancy.
Because of this, I couldn’t use an entire room throughout the winter. It was simply too cold to be in, which is ridiculous for a property I was paying full rent for.
What frustrates me most is thinking about the next tenants. I genuinely feel sorry for whoever moves in after me, because they will likely face the same issue and, based on my experience, probably won’t even be told about it beforehand.
Based on what I went through, I would not recommend renting through Richard James. You might find yourself with a lot more headache than anticipated with them.
David · 6 December 2025
Agent replied · 25 December 2025
Thank you for your feedback, we are very sorry to hear of your concerns. Our Head of Property Management will be in contact with you directly to address the points raised.
★★★★★ 5/5
GoogleWe had an excellent experience renting a property managed by Cheryl Hopes at Richard James Lettings. Cheryl was both professional and attentive, ensuring the rental process was smooth and hassle-free. Her outstanding customer service really made a difference, as she was always available to address any questions or concerns we had. I highly recommend Cheryl and Richard James Lettings to anyone looking for a dependable rental experience.
Kayode · 10 October 2024
Agent replied · 29 August 2024
Thank you for sharing your positive experience with Cheryl at Richard James Lettings! We are thrilled to hear that she was able to provide you with excellent customer service and make your rental process smooth and hassle-free. Your recommendation means a lot, and we appreciate your kind words.
★★★★★ 5/5
GoogleJade was absolutely BRILLIANT!! She kept us informed as to what was happening with regular updates, called every week to check in and was incredibly kind and understanding. We are so grateful, and will definitely ask Richard James to sell our house when the time comes around again!
Sarah-Louise · 17 June 2025
Agent replied · 17 June 2026
I'm thrilled to hear about your positive experience with Jade! It's wonderful to know that you felt supported and well-informed throughout the process. We look forward to assisting you with selling your house in the future when the time comes around again.
★★★★★ 5/5
GoogleVery efficient and professional team. Always transparent and quick in communication, dealing with all matters with diligence and professionalism. Very happy with the service and would highly recommend this Estate Agency. Great thanks to you guys (Olivia, Courtney, Gemma, Lukas and the rest of team).
Narges · 21 August 2026
Agent replied · 22 August 2026
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team. We strive to provide efficient and professional service to all our clients. Your recommendation means a lot to us, and we appreciate your feedback. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleMoving into UK for only 3 weeks, we have successfully rented a new build with the help of Richard James. The sales were helpful and the manager, Gemma Cowley was most responsive n efficient in our email exchange, clearing all our queries as we are new to the country.
If we were to buy a house in future, we’d very much like to stick to Richard James.
Ada · 24 September 2024
Agent replied · 24 October 2024
Thank you for sharing your positive experience with Richard James and specifically mentioning the helpful sales team and responsive manager, Gemma Cowley. It's wonderful to hear that they made your rental process smooth and addressed all your queries, especially as newcomers to the country. Should you decide to purchase a property in the future, it's great to know you'd consider Richard James again. We wish you a great stay in the UK!
★★★★★ 5/5
GooglePurchasing a property through this branch, Chelsea has been helpful and quick to respond. Very happy with the service.
Jamey · 28 February 2026
Agent replied · 29 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleI am writing this review for Jade Wilkes who was our sales negotiator, when selling my parents house through Richard James.
Jade was very helpful and supportive throughout the process and maintained excellent communication. Thank you for all your help.
Clare · 17 August 2025
Agent replied · 17 June 2026
Thank you for taking the time to write this lovely review! I'm delighted to hear that Jade provided such helpful and supportive service throughout the sales process. It's fantastic to know that her communication was excellent. Thank you for choosing Richard James, and we wish you all the best in your future endeavors.
★★★★★ 5/5
GoogleOne of the standout aspects of my experience was the exceptional communication throughout the entire process. Pasquale Mazzotta was consistently prompt in responding to my inquiries, addressing any concerns, and keeping me informed at every stage. His transparency and willingness to go the extra mile to ensure I was comfortable and well-informed truly set them apart. Moreover, Pasquale showcased an extensive knowledge of the local rental market. The expertise in navigating the intricacies of the rental market made the entire process smooth and stress-free :-).
Kirya · 18 November 2023
Agent replied · 15 June 2024
Thank you for lovely review, so pleased Pasquale was so prompt and helpful, we will be sure to pass this on to him directly. Thanks again
★★★★★ 1/5
GoogleBought a house through Richard James, the person who showed the house was nice. But after I was handed to Danny, he applied pressure and pushed us to use ASAP Assured Sale and Progression. Informing us that the sellers were going to use this too so it would make the process easier.
This was not the case, not only did the sellers not use ASAP but ASAP were the worst solicitors I’ve ever seen. They wrote inaccurate reports, didn’t respond to messages or read documents sent to them. I can only assume that Danny recommended them so he could get further commissions.
When it came to the day of collecting the keys, the agency didn’t even bother to meet me in person. Instead opting to leave the keys with the building receptionist and washing their hands.
Joe · 10 October 2025
Agent replied · 10 November 2024
Hello Joe,
It is disappointing that you feel as though your experience with us was unsatisfactory. Danny and the team are keen to discuss this matter with you further, so please get in touch via email; northswindon@richardjames.uk
★★★★★ 5/5
GoogleAll the team at Richard James have been so helpful and just absolutely fantastic. My particular agent has been amazing, she was kind, understanding and great with communication during a confusing time in my tenancy, always checking in as well as providing me with any additional information I requested. Have been with them over a year now and can happily say they work hard go the extra mile, would happily refer them to friends and family. Thanks again for all your hard work.
Kay · 6 October 2025
Agent replied · 25 December 2025
I'm so glad to hear that you had a positive experience with the team at Richard James, especially with your agent. It's wonderful to know that they have been helpful, understanding, and communicative throughout your tenancy. Thank you for sharing your feedback and for your loyalty to Richard James - I'm sure they will appreciate your kind words!
★★★★★ 5/5
GoogleWe are with Richard James from 5 years and we had always a good experience. Cheryl is the best lettings property manager that we had by now and she was always answering promptly to all our calls and sort out all the issues.
Andreea · 30 May 2025
Agent replied · 25 August 2024
It's wonderful to hear about your positive experience with Cheryl as your lettings property manager at Richard James! We appreciate your loyalty over the last five years and are thrilled to know that she has been attentive and efficient in … More
★★★★★ 5/5
GoogleRichard James have been my trusted lettings agent for sometime and I would recommend them to anyone looking to rent their property in the Swindon and surrounding area. Also big thanks to Cheryl for managing my property professionally and always with a smile.
Russell · 24 May 2025
Agent replied · 25 August 2024
We're thrilled to hear that you've had such a positive experience with Richard James and that Cheryl has provided exceptional service while managing your property. Thank you for recommending us, we appreciate your feedback and look forward to continuing to assist you in the future.
★★★★★ 1/5
GoogleTerrible terrible agency please avoid them . The stress they have caused us these days is unbelievable. The land lord want to pay for his property issues from our money . Fed up with This agency, we keep chasing our deposit , no response and no clear communication; false and irrelevant checkout report , they do not deserve any star
Karima · 16 March 2026
Agent replied · 16 April 2026
We’re genuinely disappointed to hear that you feel this way about your experience. Throughout your tenancy, we acted promptly to address all reported issues in a timely and professional manner, in line with our obligations.
On occasions where matters involved leaks from external sources, these can understandably be more complex and outside of our direct control, however we continued to liaise and take appropriate steps to progress matters as efficiently as possible.
We understand that a resolution has now been reached between you and the landlord, and we are pleased that this has brought matters to a close. Should you wish to discuss anything further, please feel free to contact Nicky Bint, Head of Property Management who has already reached out to you
★★★★★ 5/5
GoogleRecently sold my bungalow within 2 days of instructing this estate agent. Sold before it went on Rightmove.
Also they recommended Superb Moves of Swindon and I could fault them.
Both companies are true professionals.
Derek · 3 August 2025
Agent replied · 25 December 2025
I'm delighted to hear that you had such a positive experience selling your bungalow with our estate agent and with Superb Moves of Swindon. It's wonderful to know that you found both companies to be true professionals. Thank you for sharing your feedback!
★★★★★ 5/5
GoogleWe have had a quite a lengthy and difficult move however, Jade has been brilliant throughout. She has been in regular contact, helped with all enquiries and questions promptly and put us at ease. Great customer service, thank you!!!
Chloe · 17 June 2025
Agent replied · 17 June 2026
I'm so glad to hear that Jade has provided you with such exceptional customer service during your move. We'll be sure to pass along your kind words - thank you for sharing your experience with us!
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