Richard James Swindon reviews

★★★★★ 5/5

Google

I would like to say thank you to all the workers that have helped me find a house and they have been very helpful. Especially Ellis. Soon I will move into my new house and in a very stressful time after 10 years of renting a house I have …

Krysia · 30 September 2024

★★★★★ 5/5

Google

Been a client of Richard James for over 5 years and always been impressed by the team. My recent experience of letting a flat with Cheryl was exemplary - first class stuff!

Dean · 30 May 2025

★★★★★ 5/5

Google

Richard James is certainly the best estate agent we have used. We’ve dealt with a few agents in the past, but this has been the best experience so far. Michelle, who assisted us when we left the property, and Cheryl, our property manager, were both very helpful and responsive throughout. Even though we’ve now moved out, we would definitely recommend Richard James to others.

Nik · 6 November 2025

★★★★★ 5/5

Google

Having dealt with Cheryl Hopes renewing a tenancy agreement I have had no issues at all and all has been very smooth. Nothing is too much trouble for Cheryl. Excellent.

Jonathan · 24 May 2025

★★★★★ 5/5

Google

We dealt with Pasquale Mazzotta to find a new home and he helped to make the process so easy and stress free. He got back to us with a decision from the landlord within a day and answered any questions we had during the process. Not a bad word to say, thank you Pasquale!

Abigail · 30 May 2024

★★★★★ 5/5

Facebook

I can't recommend Daisy, Luke and Alex from the RWB branch enough. Sold and Bought a property with them this summer. Excellent communication and a total pleasure to deal with. Very proactive in getting viewings when selling a property. You won't regret going with them.

Ruth · 16 October 2024

★★★★★ 1/5

Google

Extremely poor experience with Richard James (North Swindon). As a landlord, I experienced repeated mismanagement, lack of communication, unauthorised decisions, and unresolved maintenance issues that caused both financial loss and significant stress. I went thought the official (in house complaint process) and now have an open case with the Property Ombudsman. I would strongly caution others to avoid entrusting their property to this branch.

Argini · 17 September 2025

★★★★★ 1/5

Google

Absolutely disgusting experience... Appointment was confirmed 3 hours before viewing the property. Once I got there after waking up a 3 months old baby, the property was locked and no agent in sight... After a 20 minutes wait I called just …

Marius · 30 September 2024

★★★★★ 5/5

Facebook

I want to say a massive thank you to Jade Wilkes at Richard James for the amazing support with the sale of my property. Selling a flat in the cladding crisis naturally had its challenges and the level of communication and support was great. Her friendly and professional approach was very much appreciated and really was such a pleasure having the support in a stressful time. Would go with Richard James again in the future for sure and would recommend.

Kirsty · 12 August 2021

★★★★★ 5/5

Facebook

We purchased a flat through Richard James and we have to say that Julia Barrow’s in their Sales Progressing team was absolutely amazing and we can’t fault the work she done for us. We were kept in the loop at every step of the process with regular emails and update calls, queries were responded to almost instantly and nothing was ever too much of a problem. Thank you Julia for making the process run more smoothly and an altogether less stressful experience. We also want to thank Georgina who took us on viewings, again very pleasant and we didn’t feel like we were being pushed to hurry along when measuring up. We would definitely recommend Richard James. The whole process has been faultless and even a little follow up call was received from Julia a few days after completion to see how we were settling in, which was a lovely touch.

Lorraine · 5 August 2021

★★★★★ 5/5

Google

Thanks Richard James team, encountered the change of the landlord and a serious of bad things, which made me have to find a new rent to move in within one week. So I found Richard James directly since I think they are the only one to make it possible. and they made it and helps me getting through the rush moving. Everything perfect, especially thanks Gemma Cowley, quick response and thoughtful. I am very lucky to have such a fantastic Tenancy Manager. Richard James will be the first name in my mind in my future rent or procurement agent to look for.

Zheng · 16 June 2021

★★★★★ 5/5

Facebook

Laura has done a fantastic job from the start of the process to the end !! Laura was always on hand to answer any questions and always went above and beyond for us ! We were extremely nervous of the process as first time buyers and I have say Laura took all of our nervousness and questions that went along with it in her stride , a brilliant bubbly person but always felt professional . Thankyou Laura for your help and guidance throughout this time !! Also to the rest of the team at Richard James Old town , Thankyou for your help at various points during the process !!

Amy · 27 May 2021

★★★★★ 5/5

Facebook

After a long six months our sale and purchase is finally complete. Everyone who was involved were amazing. Jake was fab, showing us numerous properties and selling ours. A special shout out to Laura Wooley. she has the paitence of a saint. She was working from home but never made excuses. There were so many moments where we thought everything was going to go down the pan but she was always on the end of a phone or email (replying to emails within an hour or two)reassuring me it will be fine. Whatever the issue she was there giving advice or solving the problem. We couldn't of done it without her.

Jane · 30 April 2021

★★★★★ 5/5

Facebook

We’ve just sold and purchased through Richard James, for our mum, and our main contacts were Gareth and Laura. Gareth was really helpful and showed us around the property on his day off and negotiated hard to get an offer accepted. He met us at the property on numerous occasions, at short notice, so we could meet various contractors there. Gareth advised us to put mums apartment up for sale which was sold very quickly. Laura was our sales progressor and she was very friendly and informative and gave a weekly update on our sale and purchase through the whole process. Our purchase took a long time and Laura was always chasing Solicitors and and answering our queries. She worked hard in getting us to completion and even managed to agree a delayed completion date on our sale which gave us time to do a speedy renovation on our purchase. Thank you Gareth and Laura, we would definitely recommend Richard James.

Fay · 9 March 2021

★★★★★ 5/5

Facebook

Recently sold my property through Richard James, everyone we interacted with were very professional and helpful. Laura Woolley was our dedicated sales progressor who saw us through to completion. The last few weeks until completion were very stressful (not due to RJ) and I put a lot of pressure on Laura to resolve the issues we faced and she handled it like a champion. Big thank you to The team and I will defiantly be using them again in the future.

James · 9 March 2021

★★★★★ 5/5

Facebook

I purchased a home in Old Town, Swindon through Richard James, their service all round has been fantastic really. Very prompt replying to any queries and putting my offer across to the vendor in the initial stages of buying, thanks to Kelly Hucker (I believe?). Then once sale was agreed, a dedicated after sales/sale progressor was assigned to task and kept me up to date with matters (Jade Wilkes) who was polite professional and enthusiastic. Nice to liaise with someone who is genuinely pleased to help and see things go well. Thank you very much indeed, if I need to sell at some point then I will certainly look to sell via RJ in future.

Matthew · 18 February 2021

★★★★★ 5/5

Google

Thank you, Luisa Gemoli, for the pleasant viewing and for taking the time to show us the property. We really appreciate you sharing all the details with us and answering our questions during the viewing.It was lovely meeting you, and we appreciate your time and assistance throughout the process.

Swetha · 23 August 2026

★★★★★ 5/5

Google

Thanks to Chloe Disbury and Nicky Bint for helping us setup a tenancy for two of our properties. We had already been approached by people who rent the 2 houses, one in West Swindon and the other in North Swindon, but we needed Richard James to carry out the tenancy checks, it was a smooth process from start to finish, thank you.

Gertrude · 31 May 2023

★★★★★ 5/5

Facebook

It was just by chance that we happened to come across Richard James and what a wonderful and pleasant accident! Gemma Cowley, has been and was there for us throughout the entire process, even when things seemes to go pear shaped! The attitude and welcoming presence from her and the team have been second to none...I will always go to Richard James for all house searches and enquiries in the future. Particularly during lockdown and throughout the trying times to get things sorted, Gemma and her team are incredibly patient, what with my three children all about the place and slowing things down...they kept me motivated and kept checking up on me. Thank you so very much.we are extremely grateful.

Nanyamka · 7 October 2020

★★★★★ 5/5

Facebook

I used Richard James tenant finder service when I first bought 2 properties to let. they found me excellent tenants and made the whole process simple for me. I will definitely use this service again and be asking Richard James to manage the properties for me when I retire away from the area. many thanks to Georgina Mepham for keeping me informed of latest guidelines, news and developments with Richard James which make being a landlord less stressful.

Becky · 2 March 2021

★★★★★ 5/5

Facebook

I recently moved out of a rented property and worked with Gee Mossom to help out with getting back my deposit. She was really amazing with working with me and the landlord to getting my deposit back and even explained to me how much I should look to get back which was really helpful as this was my first time moving and I didn’t really know how much to expect back. She really went above and beyond my expectations and really helped me out even when the landlord of the property was taking time to get back to us and longing out the situation. I cannot thank her enough.

Max · 13 August 2020

★★★★★ 5/5

Google

Our experience with Richard James is very positive from day one. Cheryl Hopes is very professional, attentive and kind.

Nizar · 30 May 2025

★★★★★ 5/5

Google

We have been searching for a house for a number of months. The customer service from Antonia at the Harwood branch has been excellent. She updated us regularly with new houses coming on to the market, which allowed us attend priority …

Chris · 29 January 2026

★★★★★ 5/5

Google

We had an excellent experience renting a property managed by Cheryl Hopes at Richard James Lettings. Cheryl was both professional and attentive, ensuring the rental process was smooth and hassle-free. Her outstanding customer service really …

Kayode · 8 October 2024