Trusted Agent profile · Swindon
Verified
★★★★★
826 reviews across 4 platforms
Gemini House, Groundwell, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House, is rated 4.6 out of 5 across 826 reviews on four platforms, including 552 Google reviews rated 4.6.
552
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleI recently purchased a property near Swindon Outlet. I cannot praise the staff at North Swindon Branch enough. They were outstanding and couldn't help enough. Bethany and Hugo were professional and supportive …
Thank you for the lovely review Mr Lamouse! It's so great to hear such lovely feedback. We will make sure Beth, Hugo and the rest of the team get your comments.
5/5
GoogleRichard James have made our entire process easy and stress-free. I must in particular thank Whitney Milhench who has been supportive, quick to respond and very helpful with any requests and questions we may have had, thank you for your professionalism and guidance throughout!
Hello Rosie, thank you ever so much for your positive feedback. we really do appreciate you taking the time to do this! We'll be sure to pass on your message to Whitney :-) have a lovely day
5/5
GoogleWe sold 2 properties in the last 6 months. We used Richard James and were extremely happy with the service provided. They were always responsive to calls. Communication was excellent. I wouldn't hesitate in recommending them.
Thank you for sharing your positive experience with Richard James! It's great to hear that you were happy with the service provided and that communication was excellent. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleBecky Gee is my property manager and she has been excellent at managing the account. A recent rental was particularly challenging, and with Becky's help, the property was ready for the tenants to move in.
Thank you for the lovely review. We will ensure your comments get back to Becky
5/5
GoogleExcellent work and peace of mind. Louise Robinson is the dedicated person for the maintenance of our property and she has done a starling job for us. Every problems are sorted out in a timely manner with a great communication.
Hello Anthony, thank you for taking the time to leave us a 5 star review. We will be sure pass on your kind words to Louise. Have a lovely weekend :-)
5/5
GoogleI had the best experience with estate agents from Richard James, very professional and responsive. Special thanks to Georgina Mephan for making sure i went through the seamless process of getting exactly what I asked for. You guys are stars.
Thank you ever so much for such a lovely review! We love being called stars :-) we will be sure to pass on your comments to Georgina.
5/5
GoogleJust wanted to say a massive thank you to Frankie Stocker for her efficiency and excellent communication with our new tenancy. It was a stress free process managed by a very polite and professional manager. Thank you once again Frankie!
Thank you for taking the time to leave us this amazing review Emily, we will be sure to pass on your lovely comments to Frankie.
5/5
GoogleWould like to appreciate Frankie Stocker for all the support and excellent communication to helps us in new tenancy. We are very happy with professional service and response for all our queries. Thank you Frankie and Wish you great year.!!!!
We are so pleased to hear this!! Thank you for taking the time to leave us this 5 star review, we will be sure to pass on your comments to Frankie :-)
5/5
GoogleExcellent work done for me by Richard James. Antony Salter is my sales agent . He’s an excellent character to deal with and he’s a great experience maker throughout the process - he knows my emotions and made my first home buy happens . A helpful guy. Joby .
Hi Joby. Thanks for the review. We will pass this on to Antony for you! so pleased we have been able to make the buying experience one to remember. Good luck.
5/5
GoogleTenancy process was so smooth and thanks to Sadie Collick we have got everything we wanted. She was very swift in clarifying our doubts about the property. Will surely recommend Richard James.
Thank you for the lovely review Ramji. I will make sure your feedback gets to Sadie and the team
5/5
GoogleWe are new landlords and after meeting with a couple of agents, decided to use the services of Richard James to let our property. Grace Dobie was excellent, answered all our questions, and helped us find suitable tenants. …
We are so pleased to hear this, Coco! Thank you ever so much for taking the time to leave us this fantastic 5 star review. We'll be sure to pass on your lovely comments to Grace, Gemma and the rest of our Lettings team.
5/5
GoogleThis agency very quickly arranged a viewing and then processed my application to move in very efficiently. All of the staff I spoke to were courteous and friendly and thanks to Georgina Mepham for her work and customer service.
Kevin, we are so pleased to hear this! Thanks for the 5 star review and we will pass on your lovely comments to Georgina. Have a lovely weekend
5/5
GoogleThank you Sharrni Wilson for all your help and support in our new home! We have been settled now and are enjoying the views. We will be referring you to all of our friends because of your excellent service.
Thank you for the review Ravish! we really appreciate it and will pass on your message to Sharrni
5/5
GoogleThe service I’ve received from Hayley and Yasmin has been second to none .Always helpful professional and kind .They are a true asset to the company and would def recommend this company to others .Job well done , happy customer . Kirsty Wilson and Jason Scott
Thank you for the 5 star review Kirsty! I will make sure Yasmin & Hayley receive this lovely review
5/5
FacebookI had an amazing experience using Richard James for my 1st first house purchase. I was assigned to Julia B at Richard James and she was amazing from the beginning of the journey until I got the keys to my house. Julia had amazing customer service and was very supportive.
Hello Jennifer, we are so pleased that you had a positive experience whilst buying your first house with us! We look forward to working with you again in the future✨
5/5
GoogleGee Mossom was absolutely amazing in closing our check out report between me and the landlord. She was very professional, listened to everything I had to say and stayed mutual …
Thank you for the kind words Jordan! We are so pleased you have had such a great experience with Gee and our Lettings team
5/5
GoogleWe recently moved with the great support from Richard james Estate Agent team. I would like to thank Frankie Stocker for her effective communication and professionalism during the transition of moving which made things easier for us …
Thank you very much Winny. We really appreciate you taking your time to leave us such a positive review. We are pleased to hear of your great experience with Frankie and will be sure to pass on your comments. :-)
5/5
GoogleRichard James have been great with our house purchase. The whole team have been great, but Nicola was amazing and efficient and really helped to push things through. We're very grateful.
We are so pleased to hear this! Thank you for leaving us a fantastic 5 star review, David. We will be sure to pass on your message to Nicola :-)
5/5
GoogleWe would like to thank Jess (Lettings Co-Ordinator at Richard James) for her help during our today's application, for our dream property. Jess made sure the process went smooth, she explained and listened carefully, making sure our …
We are so pleased to hear this! Thank you for taking the time to leave us this 5 star review :-) We'll be sure to pass on your kind words to Jess.
5/5
GoogleGreat estate agents! Super polite and helpful! Renting a property through them and they have been nothing but amazing so far! Big thank you to Gemma Cowley for all her help keeping this a nice and easy transition!
Hello Aaron, thank you for your 5 star review. we really appreciate you taking the time to leave us this feedback. :-) have a lovely day
5/5
FacebookWe would like to provide some feedback for Richard Whatton. Richard helped sell our our old and buy our new home in August 2016 and was a great example of an estate agent going the extra mile and doing the right thing for his customer! He was always on hand if we needed any advice and he was a good sounding board as we progressed through the sales process. He was always available to speak to us out of hours too which was really helpful! We really appreciated his time and effort and would recommend him to our friends and family! Thanks Rich!
5/5
FacebookWe just moved to the United Kingdom, been searching for a house while staying in a hotel and wanted to move in sooner than later. Honestly its been so stressful, just felt like we had so many things to do. It was one thing after another and we felt like we were drowning. Thankfully we found Chloe Disbury and she helped take one of the biggest things off our plate. She did amazing helping us get into our place quickly! It felt like we were able to finally breath again and that was a big win for us. Gave us that motivation that we could do this and we werent completely out of our minds. Dont know if you will ever read this but thank you so much for your patience and kindness! It went such a long way for us you have no idea.
We're so happy to hear this! 🎉 Congratulations on your new home.
5/5
FacebookMy husband and I were looking to rent a house and Lisa Richards has been helping us. She has been so helpful and we have been able to move in so much faster than expected. Would defiantly go with her again.
Thank you for taking the time to leave us this review Neve, we really appreciate it and are so pleased to hear of your experience with Lisa. We will be sure to pass on your kind words.
1/5
GoogleStill in the process of purchasing. Updates or should I say lack of are horrendous. The agent dealing is on annual leave and no one knows what's going on. I can appreciate its not Richard James who are entirely at fault but get some customer service or keep in the loop with developers to give accurate updates the house was meant to be finished last October and your inaccurate updates are disgraceful. The emails from the agent aren't reassuring and are insensitive, I don't want to hear about there house problems it's irrelevant.
We are so sorry to hear you are unhappy with the customer service you have received. With any new build properties, we are unfortunately at the mercy of the builders regarding completion dates and can only pass on the information we are provided by them. After speaking to Danielle & Jayne, who I believe has been updating you weekly with updates from the developer that we are doing everything we possibly can to get as much accurate information, as we can to get this finalised for all buyers for the site. I would kindly advise that you contact the developers directly to express your concerns further. I would be happy to provide their email addresses, my email is nicolesmith@incentivised.com
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