Trusted Agent profile · Swindon
Verified
★★★★★
826 reviews across 4 platforms
Gemini House, Groundwell, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House, is rated 4.6 out of 5 across 826 reviews on four platforms, including 552 Google reviews rated 4.6.
552
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
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Every review we hold for the Swindon office, from every platform, shown as written. First names only.
4/5
GoogleRichard James and their staff have been consistently very helpful and reliable in the way they care for our property and keep us informed. If there has been a chaang in tennancy they have found a new reliable tennant quickly and …
Thank you for taking the time to leave us this 4 star review Tim, we really appreciate it :-)
5/5
GoogleMy experience with Richard James was fantastic. I was looking for a right property to rent. Gemma Cowley really helped me to understand the whole process once my offer was accepted. Overall process was quite quick and smooth, thanks to her. …
Thanks for taking the time to leave us a review Umer :-) We are so pleased to hear this and will be sure to pass your comments on to Gemma.
1/5
GoogleWould give less stars if I could. The before sales process for Richard James was great but after we handed in our …
We are sorry to hear you feel you haven't had a very good experience. Our lettings director would like to know more about this so we can look into it further. Please can you email all of your feedback and comments to rebeccabarrett@richardjames.uk
5/5
FacebookHi The team have been very helpful and idealing with all issues with my property, Very professional. I would like to thank gee, Rebecca and jenna for all their hard work,especially through the lock down as it was hard times for us all Kind regards Rachel wyness
Hi Rachel - Thank you for the feedback, it's greatly appreciated. We're really pleased to hear that you're happy with the service received and will ensure your kind comments are passed on to Gee, Rebecca, Jenna and the team ☺️ Thanks again.
5/5
FacebookHighly Professional Service from Richard Whatton and the team Who helped us through every step of both purchase and sale of our property. Would highly recommend and I'm very greatful for all the help they provided.
5/5
GoogleBest estate I've been with. Appreciate Delrae Yon proactively calling out when I'd accidentally paid double rent. Was also impressed that when the boiler broke last winter I was immediately able to pick up heaters from central office, very little fuss involved.
Thanks for the 5 star review Alex, we are so glad to hear that you experienced a great service from Delrae, we will be sure to pass on the message.
1/5
GoogleThe service is very slow. We requested the landlord to fix a few issues in the house and we haven't received any action from their side. Disappointing!
Hi Craig, I am really sorry to hear this. We would like to know more so can you please email nickybint@richardjames.uk as she is the manager of the property management team.
5/5
GoogleMy partner and I moved into a lovely home with the help of our property manager, Adrian Sobczyk. He was a big help, very efficient, would recommend.
I'm thrilled to hear that Adrian was able to make your moving process smooth and efficient. It's great to have a reliable property manager like him. Thank you for sharing your positive experience, and we appreciate your recommendation.
5/5
FacebookThe lettings team looked after the landlord and the tenants extremely well. Professionally led by Amanda. Sarah, who did the checkout review did a thorough job. Invoices issued by finance on time. Repairs dealt with promptly. It meant we had confidence on their service
Thank you Barbara :-) We are so pleased to hear of your confidence in our Lettings team. We'll be sure to pass on your lovely message to all mentioned above.
5/5
GoogleGeorgina Mepham from Richard James was incredibly helpful while we were searching our house to rent. She is very professional at her job, she showed great understanding of customer's needs and was always happy and keen to answer all our …
Agata, we are so pleased to hear that you experience with Georgia was so fantastic and that we clarified even the smallest of doubts for you. We will be sure to pass on your kind words. Thank you for taking the time to leave us this review :-)
5/5
GoogleA true pro !! Whenever I speak with Dorinda Dodson she is always on the ball and has all the knowledge required , Dorinda will also take her time to solve issues and chase up loose ends! Many thanks 😁 …
We really appreciate you taking the time to leave us such a positive review, thank you! We will be sure to pass on your kind words to Dorinda. :-)
5/5
FacebookHi I’ve had an urgent inquiry and just spoken to lady Amanda Sweeney and she just helped me out in minutes. I would like to take this opportunity to thank her and Richard James for such a service they’re providing. Amir 19 Cardean House
Thank you for your lovely review Remi, we are so pleased to hear of your experience with Mandy and we are so glad that she was able to resolve your urgent inquiry in minutes. We will be sure to pass on your kind words.
1/5
FacebookAbsolute shambles of a company. Been waiting 6 months for them to send a plumber to fix a leaking toilet which is a simple fix. Have now resorted to withholding my rent payment until it’s rectified. This is the second time in 10 months I have had to resort to these measures to force them into action. Just as last time, as soon as the rent is withheld they come at you with threats. I would seriously advise anyone taking a property from them to do their homework on the company before making a decision. I have rented properties for the last 20 years and have never experienced any issues until dealing with Richard James!
1/5
FacebookHad house on Market in North Swindon & during the process there was bad communication throughout & then after having 3 offers collapse on my property the attitude of a certain person was disgusting & very un professional! Also had people on 3 occasions turn up at my property for viewings without any support from agent. Had to stay through the contract & then changed agent who sold my property straight away & much easier to deal with. The personnel in the North Swindon branch were very disappointing along with the poor attitude! Not something I thought of Richard James having used them twice before without issue! Wont be returning any future business to them!
5/5
FacebookRichard James managed to get us the right house we wanted especially Deborah was very helpful in selecting a rental house according to our specifications and location near our daughter's school.keep up the good work.
5/5
FacebookWe had an Inspection from Sarah Taylor, a lettings negotiator. She was very friendly and also accommodating to our needs in regards to our apartment. She was able to answer all our questions and was in no rush to inspect and hurry out the door. She was also used PPE and kept at a distance to ensure COVID-19 guidelines were adhered to. In general, all the Richard James staff are a great team and would always recommend them.
5/5
GoogleI have been renting a property managed by Richard James for many years and have always found them to be helpful and professional. Just recently had a query and Amanda Sweeney delt with the matter very efficiently and professionally. Highly recommended.
We are so pleased to hear this Jason and we really appreciate you taking the time to leave us a review after being with us for many years. We will be sure to pass on your lovely comments to Amanda!
5/5
FacebookProfessional stuff and a lot of support and assistance and a big thanks to Becky Gee has made very easy letting our new property.
5/5
FacebookJulia the Sales Progressor was so helpful, and kept us informed every step of the way. Wouldn't hesitate to use Richard James again.
5/5
GoogleAlthough I have not found a house yet I am confident that I will with Richard James. Antony makes every effort to listen and help with your needs He will advise as to what he feels you would best to view which avoids time wasting for the …
Thanks for taking to time to write a review Sandy! So pleased you are enjoying your experience so far! Good luck with the house find
5/5
GoogleExcellent service so far with Richard James and house sold 'virtually' during Covid lockdown! Kelly Hucker in particular has been extremely helpful, responsive and professional but all of the team we've had contact with have been very good. Wouldn't hesitate to use again and recommend.
Hi Gemma, Thanks so much for the review! We will pass that on to Kelly. So pleased we have been able to support you under the circumstances of COVID-19 and progress your move!
5/5
GoogleJo and Dom were fantastic all the way through our house purchase! It took alittle longer than expected however we got there in the end! Would recommend Richard James!
5/5
GoogleThis was my first time using a ageny to rent a property.. i found a lovely house through richard james and it was handle by a brilliant professional young lady called Gemma cowley.. she made the whole process so easy and stress free. Any …
Thank you for the lovely review Craig!
5/5
GoogleI received a phone call yesterday from Delrae Yon in the finance department regarding a difficult issue at one of our rental properties. As usual she was extremely professional in her approach, listened to my requirements and confirmed that …
Thank you for such a lovely review Andrew, we are really pleased to hear this! We will be sure to pass on your lovely words to Delrae and look forward to working with you for another 10 years :-)
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