Trusted Agent profile · Swindon

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Richard James Swindon reviews

4.6

★★★★★ Excellent

826 reviews across 4 platforms

Gemini House, Groundwell, Swindon, SN25 5AJ

Richard James's office in Swindon, at Gemini House, is rated 4.6 out of 5 across 826 reviews on four platforms, including 552 Google reviews rated 4.6.

Google logo

4.6 / 5

552

Reviews on Google

This office

Facebook logo

4.7 / 5

269

Reviews on Facebook

Business-wide

Yell logo

5.0 / 5

1

Reviews on Yell

Business-wide

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Swindon office, from every platform, shown as written. First names only.

5/5

Facebook

Richard james has just helped us complete on the sale of our property. It was all done quickly and efficiently. The person I dealt with was Jade, who was excellent. She gave us clear communication on how the sale was going and up dated us the whole chain, and I recommend her thoroughly Mike

Mike · 27 January 2021

Agent replied · 6 June 2026

Thank you for taking the time to leave us this review Mike, we really appreciate it. We are so pleased to hear of your experience with Jade and will be sure to pass on your lovely comments and recommendation. :-)

5/5

Google

Tayler Trueman dealt with my move out inspection and deposit return and she was amazing. So professional, helpful and fantastic at her job. Thanks to Tayler for making the move out process so much less stressfulPositiveProfessionalism

Sheelagh · 16 June 2021

5/5

Google

Excellent service many thanks to Hayley for all her help

Chris · 18 September 2019

Agent replied · 18 September 2026

Thanks for the review Chris!

5/5

Facebook

We have received such high quality customer service from Rheanna with our move into our new home. It was a very quick and stress free process with her guiding us through each step of the way. We highly recommend her and have found Richard James Estates to be wonderfully pleasant to deal with and would recommend to anyone who wishes to move house. We are very excited to have been given the keys yesterday and to be in our new home!

Emma · 25 January 2022

5/5

Facebook

Bought a property that was advertised with Richard James, although the mortgage did not get through easily and it was not a smooth purchase the support I had from this agency was surprising. Always on top of things, easy to commute, responds immediately, really helpful. Very happy, would love to have business again.

Martynas · 15 February 2021

Agent replied · 6 June 2026

Thanks for taking the time to tell us about your experience Martynas, we are pleased to hear you would love to have business with us again.

5/5

Google

When moving out of a property recently, we were lucky to have Gee Mossom guiding us through the process and keeping us updated. Very friendly, understanding and professional. Thank you!

Celeste · 13 October 2023

Agent replied · 15 June 2024

We are so pleased to hear you have had such a great experience with us! Thank you for the lovely review

5/5

Google

I would like to take the opportunity to thank Richard James friendly staff Claire Godwin for her full support in my purchase recently. It been a long journey, eventually we got there. We'll done ✔️

Christopher · 31 May 2023

Agent replied · 15 June 2024

Thank you for the lovely review Christopher! I will make sure your kind comments get to Claire

5/5

Google

Amazing overall experience from start to finish with Richard James! I inquired about the property & immediately received a call to set up a viewing. Jake Bunce did a fantastic job with escorting me through the property & setting a great …

Ryan · 30 September 2022

Agent replied · 15 June 2024

Thank you for the 5 star review Ryan! We are so happy we were able to help you with your move and make it as stress free as possible. I will ensure the whole team get to see your positive feedback. Best of luck in your new home

5/5

Google

The property I'm renting is managed by Jessica West of RJ, who has been very professional and helpful. Had a problem with the ridge/freezer at the apartment not cooling optimally that although had been there for a while, I didn't bother …

Moravia · 30 September 2022

Agent replied · 15 June 2024

Thank you for the review!

5/5

Facebook

Great agency. Always helpful from beginning to end. Rented one of their properties for three years, everything always went smooth, fixing any problem, check out. No hidden fees ever. Gee Mossom produced the checkout report and dealt with the last bits and she was amazing.

Márcia · 18 May 2022

Agent replied · 6 June 2026

Thank you for the review! We are so happy you have had such a great experience with our Lettings team

5/5

Google

Very friendly and polite staffs.....especially Anthony has been really helpful.

Prabin · 18 September 2018

Agent replied · 18 September 2026

Prabin, Thanks so much for the great review. We will pass on to the team in North Swindon. Goodluck with your move.

5/5

Google

Thanks to Frankie Stocker for going out of her way to help my new tenants move in yesterday- and even seeing them through an unexpected hiccup! Always good to know that my flat is in good hands!

Nicola · 18 September 2020

5/5

Google

Very friendly and polite staffs.....especially Anthony has been really helpful.

Prabin · 17 June 2018

Agent replied · 15 June 2024

Prabin, Thanks so much for the great review. We will pass on to the team in North Swindon. Goodluck with your move.

5/5

Google

Thanks Richard James team, encountered the change of the landlord and a serious of bad things, which made me have to find a new rent to move in within one week. So I found Richard James directly since I think they are the only one to make …

Jessica · 8 October 2021

Agent replied · 18 September 2026

Thank you for taking the time to leave us this wonderful review. We really do appreciate it and we are so pleased to hear that you experience with RJ was efficient! We will be sure to pass on your comments to Gemma.

5/5

Google

Over the past few months we have been in the process of finding a new home, this ment having to contact the rental team at Richard James often. Whitney, Mandy and Gee have all been ever so helpful, they were always on hand to help with any …

Rebecca · 30 September 2021

Agent replied · 15 June 2024

Thanks Rebecca, we really appreciate you taking the time to leave us this 5 star review and are pleased to hear of your experience. We will be sure to pass on the message :-)

1/5

Google

Waste of time - uses your highest offer to negotiate with other buyers until they get the best deal. No confidentiality kept wasting our time saying they were waiting for the vendor to make a decision then suddenly sold over night.

Noreply · 16 September 2022

Agent replied · 15 June 2024

Hi there. If you would like to get in touch with us, we are happy to look into the comments you have made. You can email me at kerrybunce@inventivised.com

5/5

Facebook

While I did have some initial problems with the place I rented through Richard James, I found Charlotte Edwards to be very helpful in responding to my queries and was willing to do what she could to rectify the issues and help with any problems I had, I am thankful for her help

Dan · 21 August 2020

Agent replied · 6 June 2026

Hi Dan - Thank you for the feedback, we're glad to hear you're happy with the service received and will pass your kind comments on to Charlotte. Thanks again 😄

5/5

Google

Me and my partner just started the process of renting a place, through RJ estate agents. We viewed the property with Georgina Mepham, and she was lovely from the beginning. Really approachable, friendly, professional, and really helped us throughout the process. So far it's all been really good.

Carolina · 18 September 2021

Agent replied · 18 September 2026

Thank you very much for taking the time to leave us such a wonderful review, Carolina. We will be sure to pass on your kind words to Georgina. :-)

5/5

Google

I have been using the lettings side for 8 months with 2 properties and they are fantastic. Always do what they say they will, on time and professionally. As with everything, you will always find someone cheaper, but it won't be worth it and you will probably regret it for the sake of saving a few pounds.

Dave · 18 September 2018

Agent replied · 15 June 2024

Thanks for the review Dave. Much appreciated. Glad we have been able to help.

5/5

Google

Good experiences with all the time I. Particular Josh Moore who put up with my random angst about securing a rental Property and also Sadie and Connor for helping me out as well!

Paul · 31 May 2023

Agent replied · 15 June 2024

Thank you for the 5 star review Paul! We are so happy to hear you have had such a great experience with some of our lettings staff. Thank you for your kind words

5/5

Google

Excellent service received from the agency, good standard of communication shown throughout it made everything so easy.

Vimbai · 30 May 2024

Agent replied · 15 June 2024

Thank you so much for your positive feedback! We're thrilled to hear that you had an excellent experience with our agency. Our team works hard to maintain a high standard of communication and ensure a seamless and easy process for our clients. We appreciate your kind words and hope to assist you again in the future.

5/5

Google

As a Landlord I have found Richard James a very good letting agent, and fair in that they will get involved as much as you want them to depending on if you maintain a property yourself or not. During the lock down they have kept my …

Adam · 8 October 2021

Agent replied · 15 June 2024

Thank you Adam, we appreciate you taking the time to leave us this 5 star review. We are glad to hear about the letting-status of your property and will be sure to pass on the kind words to Lisa.

5/5

Google

Professional stuff and a lot of support and assistance and a big thanks to Becky Gee has made very easy letting our new property.

Andrea · 17 September 2022

5/5

Google

Our experience dealing with Gee Mossom at the end of the tenancy when we have returned the keys from the apartment was second to none. The full deposit was returned to our bank account in no time. Thank you for making it a stress-free experience for us.

Vladimir · 18 September 2021

Agent replied · 15 June 2024

Hello Vladimir, we are so happy to hear that your experience was stress free and we will be sure to pass on your fantastic review to Gee. Thank you!

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