Trusted Agent profile · Swindon
Verified
★★★★★
826 reviews across 4 platforms
Gemini House, Groundwell, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House, is rated 4.6 out of 5 across 826 reviews on four platforms, including 552 Google reviews rated 4.6.
552
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
FacebookNothing short of excellent! The team at Richard James are professional, honest and were really helpful throughout the whole process. Gareth secured a sale for my house within hours of it being online, Dom's communication was great and Jade progressed our sale brilliantly through to exchange. A massive THANK YOU to the team at Richard James for a brilliant job!
Do you have the out of hours emergency number?
5/5
GoogleRebecca at North Swindon branch was very helpful and professional, went above and beyond. She helped us find tenant within weeks and kept us up to date, whole team were very responsive. I would highly recommend using Richard James.
Thank you for the kind 5 star review! We are so pleased Rebecca was able to help you find a tenant. It's so great to hear when our Lettings team have done a great job
5/5
GoogleRichard James has been helping me to find tenants and manage the lettings for very many years. I have been very happy with the tenants and the management team lead by Rebecca Bartlet.It is easy to Speke to the member of the team and always …
Thank you for you 5 star review, Afzal! We are so pleased to hear this and will be sure to pass on your kind words to Rebecca :-)
1/5
FacebookI can’t believe we have just had a 6 week delay on a very small chain that has been caused by Richard James send info to the wrong solicitor. They can’t even maintain sellers’ records correctly. Won’t call anyone back to explain! I regard this organisation as incompetent.
I am sorry to hear this Roy! This is very disappointing to hear and I can assure you we take this type of feedback very seriously. It would be good to get some more information on the situation so we can look into this further internally to ensure this does not happen again. If you could email any details to nicolesmith@incentivised.com that would be greatly appreciated. Again, apologies you feel this way and hopefully we can look into this for you further
5/5
GoogleThis is the second time I’ve put my house on the market with Richard James and they haven’t disappointed! We had a really competitive valuation where we were provided with lots of research and information in a booklet. Dom was very …
5/5
GoogleI would highly recommend Richard James estate agents. I received such high professional and personal assistance from Kelly right from the beginning. I felt that Kelly truly listened and understood my exact needs. …
So pleased to hear you have had such a great experience with Kelly! Thank you for the lovely review
5/5
GoogleRichard James is very competent and highly professional. I have been using Richard James to manage my rental property for just over a year and throughout they have been very efficient and responsive. …
Thank you for the lovely review Prima! We are so pleased you have been so happy with your service. I will make sure all that you mentioned know of your kind words
5/5
GoogleMe and my partner just started the process of renting a place, through RJ estate agents. We viewed the property with Georgina Mepham, and she was lovely from the beginning. Really approachable, friendly, professional, and really helped us throughout the process. So far it's all been really good.
Thank you very much for taking the time to leave us such a wonderful review, Carolina. We will be sure to pass on your kind words to Georgina. :-)
5/5
FacebookI have been dealing with Lavina Reade for the past 2 years and have found her to be very friendly and professional, nothing is too much trouble and if she can’t answer my query there and then she always gives me a time frame that she will come back to me on. Her communication skills are excellent
This is really great to hear Nicci - thank you for taking the time to leave us a review on Facebook! :) We will be sure to pass over these fantastic comments to Lavina.
1/5
GoogleAfter pulling out of the sale of 17 Widham Purton Wiltshire due to the fact that the seller (18 Widham. Purton Wiltshire) didn't disclose that he has a soakaway far to close to property 17. After refusing to move it or my offer to move it …
5/5
GoogleRichard James and our agent Connor Manuel have been extremely helpful, professional and proactive in assisting us with finding our property. I have always received quick and helpful responses to any questions and we absolutely love the property.
Thank you for the 5 star review Cameron! So great to hear we were able to help you find your new home! Best of luck
1/5
GoogleStill in the process of purchasing. Updates or should I say lack of are horrendous. The agent dealing is on annual leave and no one knows what's going on. I can appreciate its not Richard James who are entirely at fault but get some …
We are so sorry to hear you are unhappy with the customer service you have received. … More
5/5
GoogleWe have a buy to let flat in the Heritage Centre in Swindon and have used Richard James as our letting agents for the last 8 years. They are professional and efficient and we feel very comfortable leaving the management in their hands. The …
Thank you for the 5 star review Martin! We are so pleased we have been able to help maintain your apartment for the last 8 years. I will make sure your kind feedback gets back to Jessica West and the rest of the team
5/5
GoogleHighly recommend this estate agent. They were so helpful in assisting me with finding the perfect house to purchase. I recommend Gareth in particular - he is always available (pretty much 24/7!) to answer queries and follow things up. Like …
5/5
GoogleWe moved into our flat just 9 days after viewing it and the whole process was very smoothly handled by our property manager Jessica West. The new home card and bottle of bottle of bubbly presented when we collected the keys was a lovely touch!
So glad you have had a great experience with us so far! Thank you for the 5 star review
5/5
GoogleRheanna Dowd as been a great help when we moved into our rental. She kept in regular contact with us, and was always very professional. She is a delight to work with, and always gave us feedback without always asking for it. Very happy she is the Property Manager for our property.
Thank you ever so much, Donna! We are so pleased to hear this and we hope you enjoy your new home. We'll be sure to pass on your kind words to Rheanna :-)
5/5
GoogleMyself and my wife are so glad that we have managed to finalise two bedroom property to rent in Swindon . Team at Richard and James were very professional and very supporting and helpful . They made us feel very welcoming both over …
Thank you for your lovely feedback Delphy! We are so happy you have had such a great experience with Sadie and our lettings team. We wish you all the best in your new home
5/5
GoogleTayler Trueman dealt with my move out inspection and deposit return and she was amazing. So professional, helpful and fantastic at her job. Thanks to Tayler for making the move out process so much less stressfulPositiveProfessionalism
5/5
GoogleWe are happy to let you know that Richard James Estate Agent, provided an excellent service to let a property. Fortunately, we were able to work with Mr. Connor Manuel, a truly excellent real estate specialist. He was very kind and gave a …
Thank you for the lovely comments Anil! We were so pleased you got to work with Connor and were so pleased with the service you received.
5/5
GoogleJo Taylor was fantastic, very helpful and informative.
Thank you Michael, its really great to hear you had a fantastic experience with Jo. We will be sure to pass on this message to her. :-)
1/5
GooglePlease see my last email to so called “manager” Alex Hornsby. Arrogant not worthy person. Useless. The same as the owner of this company. I’ll attach my email to this review. …
We are sorry to hear you are upset. All complaints go to the office managers before the Directors but I believe our … More
5/5
GoogleFirst Sophie set me on my way for finding my new rental - I was impressed. Then Frankie Stoker helped sort out a major hiccup and panic. She was professional and personable and made the process submit to the norm. I cannot thank her enough. Richard James chooses its staff well
Thank you for the 5 star review Jacky, we will pass this one to Sophie and Frankie :-)
5/5
GoogleThanks for Georgina Mepham's welcoming and helpful responses to a newcomer as us! She has patiently helped to complete the steps smoothly. Whenever we encountered any problems which we didn’t grasp clearly, she would explain to us friendly and patiently. BIG THANKS to her and the professional training of the agency!
Thank you for taking the time to leave us such a lovely review! We'll be sure to pass on your kind words :-)
5/5
FacebookI have recently appointed Richard James to manage my rental property in Swindon & my experience with them has been excellent: both Rebecca Barrett and Rebecca Gee have acted in the most professional & courteous manner throughout and I would recommend them to anyone…. John B
Thank you for the recommendation John! We strive to provide a high level of customer service and we are so pleased you can agree. Thank you for using Richard James Lettings and we look forward to looking after your property for you
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