Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookI have been delighted with the service that Richard James (Stratton office) has delivered to date. A potentially difficult sale has been handled in a sensitive and patient way while the assistance and timely interventions with regard finding suitable property to purchase has also produced early success. At all times, knowledgeable, courteous and 'non- pushy', I would have no hesitation in recommending their services. Thank-you Nick for your professionalism and good humour so far!
Robin · 30 August 2019
Agent replied · 6 June 2026
Thank you for the lovely review Robin! We will ensure Nick gets this feedback.
★★★★★ 5/5
GoogleJo Taylor was very attentive and made sure to keep me in the loop regarding the whole process. Hassle free, polite and helpful.
Neal · 18 September 2020
Agent replied · 15 June 2024
Hi Neal, thanks for your review. We are pleased to hear that you had a great experience with Jo. We will pass on your comments to her :-)
★★★★★ 5/5
GoogleVery friendly and helpful service with North Swindon Sales. Antony was brilliant on the viewing and the whole team have helped to make a first time buy easier!
Sophia · 17 June 2018
Agent replied · 15 June 2024
Thanks for the review Sophia. We will be sure to pass on to Antony for you! Glad we were able to help.
★★★★★ 5/5
GoogleI just want to say a BIG THANKYOU to (Millie Sharp) for supporting me and my husband on our journey through our process with our accommodation. We couldn’t of gotten a better agency, and a kind gift we got to welcome into our home was a …
Bekkah · 30 September 2023
Agent replied · 24 October 2024
Thank you for the lovely review Bekkah!
★★★★★ 5/5
GoogleVery good service, patient and professional.
Hayley was a great contact to have and Antony (my initial contact) calling on completion was a nice touch.
Will recommend!
Alan · 18 September 2018
Agent replied · 18 September 2026
Thanks Alan for your review! So pleased you had a great experience with Hayley. Good luck in the future
★★★★★ 5/5
GoogleExcellent support throughout the journey of moving into a new home.
Dr · 15 May 2025
Agent replied · 25 May 2025
I'm so glad to hear that you had a positive experience with our support during your move into your new home! If you have any other questions or need assistance in the future, please don't hesitate to reach out.
★★★★★ 1/5
GoogleTerrible! We had a viewing for today after lunch! In the morning I got a call from a woman who told me that they did not accept children in the property, terrible discrimination!!!! This is not an animal but a human being and nowhere in …
Hristiyana · 30 September 2023
Agent replied · 15 June 2024
Really sorry to receive your review and are unhappy with the landlord's decision. Please feel free to contract joannahillbrown@richardjames.uk if you would like to discuss this further
★★★★★ 5/5
FacebookThanks to Richard. Jade Lisa. Jake Alex. And the rest of the team from old town. We sold our house Very quick and absolutely outstanding they give you 100 % Nothing is to much trouble if you want to ask any think they will try there up most The team are like family. Always happy. And very professional. I would recommend them 100 %. And the best part was making it stress free! 🏡
Julie · 13 December 2018
Agent replied · 6 June 2026
Aw thanks Julie, that’s lovely to hear! Hope you’re enjoying your new home! xx
★★★★★ 1/5
GoogleWorst chain of estate agents I have ever used .
Would be zero stars if the option was available.
Use mcfarlane's . I bought my new house through mcfarlane's, in swindon. They were absolutely flawless, above and beyond, brilliant service. Honestly cant praise them enough.
Paul · 16 April 2025
★★★★★ 5/5
FacebookReally helpful agents, and Jo Costin was extremely patient and helpful with our slow chain. If we move again we'd definitely use Richard James 😊👍
Rebecca · 23 January 2019
Agent replied · 6 June 2026
Thanks for the feedback Rebecca. We will pass this on to Jo and wish you all the best in your new home.
★★★★★ 5/5
FacebookFabulous support from all the team at Richard James’s especially Julia, Jake and Alex. Highly recommended
Ann · 1 October 2021
Agent replied · 6 June 2026
Thank you for taking the time to leave us this review, Ann. We are delighted to hear of your experience with Julia, Jake and Alex in our Old Town team :-)
★★★★★ 5/5
GoogleCHLOE DISBURY was so kind taking over unto her colleague on leave and she handled everything we need, she is really smart, caring and professional, I would recommend her to anyone in a process of moving as she will take time to explain all …
Adolphe · 30 September 2023
Agent replied · 15 June 2024
Thank you for the 5 star review Adolphe! We are so pleased you have had such a great experience with Chloe and our lettings team
★★★★★ 5/5
GoogleI have used Richard James as my letting agent to rent out my property for the past year, and they have always provided me with an excellent service and been very quick and efficient for contact between myself and the tenants who have lived …
Bexx · 30 September 2023
Agent replied · 15 June 2024
Thank you for the kind 5 star review Bexx. It's so great to hear you have had such a great experience using us for the last year. I will make sure Adrian gets to see your lovely words. Look forward to working with you for years to come
★★★★★ 3/5
GoogleRichard James is an estate agent that I would give 3 stars. The team is friendly and helpful, and they are great at arranging viewings. However, they send a barrage of unsolicited emails, and they do not stop even when asked to be removed …
Matthew · 30 September 2023
Agent replied · 15 June 2024
Hi Matthew, We are sorry to hear this. If you can drop myself an email at nicolesmith@richardjames.uk I will ensure you are removed from all marketing and property information.
★★★★★ 5/5
FacebookI would like to say a massive thank you for all help support and professionalism of Hugo Chapman and Bethany Powell.
Hugo Chapman in special as he had an extensive knowledge of the property and answered all my questions and facilitated for the deal to happen. Excellent professional that cares and know what is doing. Once again thank you.
Tânia · 16 June 2022
Agent replied · 6 June 2026
Thank you for the great feedback Tania. I will make sure that Hugo, Bethany and the team get your lovely comments
★★★★★ 5/5
FacebookVery professional service from the team and Louise Robinson is a great point of contact.
Simon · 14 October 2021
Agent replied · 6 June 2026
Thanks, Simon! We are so pleased to hear this and will be sure to pass on your lovely comment to Louise. :-)
★★★★★ 1/5
GoogleAwful estate agency, they were rude to me via email and then at the end of my tenancy they turned up at a later time rather than the booked time for a viewing despite telling me a different time via email. Unprofessional & rude, avoid at all costs!
Rachel · 16 June 2023
Agent replied · 15 June 2024
So sorry to hear this. I have passed your comments back to our lettings managers so they are aware. If you would like to expand on this so we can look into it further, please email your comments to carolineschaefer@richardjames.uk
★★★★★ 5/5
FacebookRheanna Dowd made our experience amazing at Richard James. Always so helpful and nice.
Mylena · 3 December 2021
Agent replied · 6 June 2026
Thank you for taking the time to leave a review. We will pass on your feedback 😊
★★★★★ 5/5
GoogleThank you Courtney for being so professional and supportive.
Communication is fantastic and so efficient.
Ruby · 18 September 2021
Agent replied · 15 June 2024
Thanks Ruby, we will be sure to pass on your 5 star review to Courtney!
★★★★★ 5/5
GoogleSharnni Wilson was very helpful and understanding of our situation in discussing our tenancy agreement.
Sean · 18 September 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us this 5 star review, we are very pleased to hear of your experience with Sharnni and we will be sure to pass on the message. We are glad that the tenancy agreement was discussed and understood :-)
★★★★★ 5/5
GoogleJessica West, our property manager, and her team at Richard James have over the years provided us, as landlords, with a first class service always acting in a positive, responsive and proactive fashion to any situation that might arise. I would strongly recommend the services of Richard James.
Mark · 31 May 2023
Agent replied · 15 June 2024
Thank you for the lovely 5 star review Mark!
★★★★★ 5/5
FacebookGreat service. Kept informed and updated by Gemma Cowley of everything connected to my tenancy. Quick response to any issues I faced. Made the whole process very easy.
Adam · 9 August 2024
Agent replied · 6 June 2026
Hi Adam, thank you for your review. We are glad that you have had a positive experience with us😊
★★★★★ 5/5
FacebookGreat service, special thanks to Rheanna Dowd for her professionalism, quick response and solving problems.
Ewa · 9 August 2021
Agent replied · 6 June 2026
Thanks for the great feedback Ewa - We're really happy to hear you've received such a great service from Rheanna and the team 😊
★★★★★ 5/5
FacebookI put my house up for sale with the Richard James east office. From the very beginning I received an amazingly professional service. I have mainly dealt with Nick, Georgia, Gareth and Mark and all have been totally honest and managed our sale superbly!
Thank you all for everything, you’ve made this process stress free!
Rachael · 13 December 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
