Trusted Agent profile · Swindon
Verified
★★★★★
826 reviews across 4 platforms
Gemini House, Groundwell, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House, is rated 4.6 out of 5 across 826 reviews on four platforms, including 552 Google reviews rated 4.6.
552
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleThe team is very professional and usually quite fast in responding. Sharon Carpenter and Ellis-Rose Wigley Marla were especially very helpful with my queries.
Thank you for your review Ozgur, we are so pleased to hear of your positive experience with Sharon and Ellis, we'll be sure to pass on the message to them both.
5/5
FacebookReally good team, Grant, Avril, and Sharon, who worked hard to secure our sale and purchase. They chase up and down the chain to check on progress and send out an update every week. This could be even better if they had a form to give to solicitors asking them to keep the estate agents updated with progress. I have found out that the legal profession does not believe it is their responsibility to keep people in the chain informed of progress. Great job, guys!
Thank you for the amazing review Paul! We are so pleased you felt you received such a good customer service. I will ensure all involved see this review
5/5
GoogleThank you to Tayler Trueman ,for the professional approach to managing my property ,Your great communication , and for Your approach to problem solving .5 star lady .
Thank you for the review Rob! So pleased to see you had a great experience with us
5/5
GoogleSpoke to Lavina Reade regarding a query I had today with my tenancy, She was very professional and resolved my issue very quickly.
Hi Richard, thanks for your review. We'll be sure to pass on your message to Lavina. Have a lovely day!
5/5
FacebookGot my new home through this fantastic agency, CHLOE DISBURY was so kind taking over unto her colleague on leave and she handled everything we need, she is really smart, caring and professional, I would recommend her to anyone in a process of moving as she will take time to explain all the details and requirements. It was very nice having her there.
Thank you for the lovely review! It’s so great to hear when our customers have had such a great experience. I’m sure Chloe will be very please to see your kind words
1/5
FacebookRented a flat with Richard James, worst experience ever, firstly they act polite, in order to get their 500£ commission, but once they get it, they dont give a S##t about you anymore. I am currently living on a flat, which accordingly to RJ was completely refurbished. 2 Months after, my sealing is falling apart on the entrance and bathroom, called Richard James, and basically they said that its not their problem, so they have no responsibility on the issue. I told them this was a safety issue, once the sealing could fall apart on someones head, and they simply answer "so dont use the house, but please pay the rent in the end of the month, because it is your duty". I have pictures of my place if anyone wants to see how this "estate" agency operates once they have their money. No customer service, and they will always try to avoid the problem, no support at all. Mean and rude people on the phone, one of the workers was rude enough to tell me - "This would never happen to me, because i own a house, while you (ME the customer) can only rent one".
*Ceiling
1/5
FacebookI have had my house on the market with Richard James for the last 5 weeks and have had one viewing to date. I'm still waiting for the feedback ! I have left messages on their phone and they remain unanswered. The agent failed to turn up to accompany the viewers and the viewers told me that they had requested an earlier viewing which was never requested of me! Their duty of care has not been apparent in my case and I am sorely disappointed with them !
It is early days with me (3 weeks) but when we were discussing putting the property on the market they told me they had 3 viewings lined up. None of those have happened and it takes days to get a reply from emails. Patricia are you going to register with another agent or see how it goes?
5/5
GoogleToday I ended up purchasing my house through another estate agent, however, I just wanted to note that throughout my property search Anthony has been more than helpful. Thank you!
Thank you for the review Akiko! Hope the move went smoothly for you!
5/5
GoogleRichard James has been looking after my rental property for over 12 years now. Always received good personal service and my current contact is Frankie Stocker and she is very helpful, efficient and nothing is too much trouble. Susan H
Oh that is amazing! 12 years, thank you so much for choosing Richard James Lettings to look after your property. We look forward to many more years hopefully
5/5
FacebookGreat service from start to finish. Thank you to the Richard James team for all you have done, A special big thanks to Hannah, Charlotte & Whitney.
Hi Mitch - Thank you for your feedback. We're really glad to hear you're happy with the service received and will be sure to pass your comments on to Hannah, Charlotte, Whitney and the team. Thanks again 😊
5/5
FacebookStraight and easy referencing. Good communication and excellent customer service Becky Gee is very professional and knowledgeable.
Thank you for the lovely review Oscar! So pleased you had such a great experience with Becky and the team. Good luck in your new home
5/5
GoogleThanks to Hayley Walden, who helped throughout the process of exchanging the contract and approachable. I would highly recommend anyone to go with Richard James north swindon. Very professional.
Thank you Thamem for the review!
5/5
FacebookBig Thankyou to Jade Wilkes at Richard James for her efficient service and helpful attitude. Jade kept me updated and was approachable at all times.
Thank you Katie! We will pass on your message to Jade :) we are so pleased that you had an efficient service.
5/5
GoogleOur experience with Adrian Sobczyk our Property Manager is full of happiness. he makes our life easy. He is a caring and professional + skilled guy, at some time we thought we are …
5/5
GoogleSuperb service! A day after the viewing I had everything sorted, thanks to Sadie!
Thank you for the 5 star review Aleks!
5/5
GoogleBig thank you to Antony, who gave me and my girlfriend excellent advice and help. Leading us to get a property we both are over the moon with!! Thanks Antony.
Liam. Thanks for the lovely review. We have passed your feedback on to Antony and the team in North Swindon. Good luck with the new property.
5/5
GoogleHead and shoulders above the competition. Frankie, Claire and Ellis are extremely responsive, professional and knowledgeable
Thank you so much for sharing your feedback with us! We're thrilled to hear that Frankie, Claire, and Ellis were able to provide you with such exceptional service. If you have any more questions or need further assistance, please don't hesitate to reach out.
5/5
FacebookI have recently sold my UK rental property while living and buying another property in Australia! Different rules and time differences made the process tough and very stressful but Amanda Sweeney and Gemma Cowley were so helpful and understood the urgency of my many desperate emails!!!! Thank you so much. I would definitely recommend Richard James.
5/5
GoogleRichard James have worked hard for us with two buyers and can't fault them. Thanks to Jordan and Ben in Sales and Alex and Hayley in sales progression. …
Daniel. Thanks for the review. We will pass this on to the North Swindon team and we are glad we have been able to help in the sale of your property and hope to help you and your friends in the future should you recommend us.
5/5
GoogleDealt with Anthony from the North Swindon office. He had a great knowledge of the property we viewed and was extremely helpful. Would highly recommend Richard James.
Richard - thanks for the review, we will be sure to pass this on to Antony. Glad we have helped and hopefully you can recommend us to anyone you know who may be looking to move!
5/5
GoogleGeorgina is a fantastic estate agent, I would highly recommend her and the company to others .. Regards, Ann
Thank you for the 5 star review :-) We'll be sure to pass this on to Georgina!
5/5
FacebookGeorgina has been very helpful,and Professional with keeping me updated with everything on renting a flat ,she is a credit to the company
Hello Carol, thank you for taking the time to leave us a wonderful review - we will be sure to pass on your kind words to Georgina :)
5/5
GoogleVery friendly and helpful service with North Swindon Sales. Antony was brilliant on the viewing and the whole team have helped to make a first time buy easier!
Thanks for the review Sophia. We will be sure to pass on to Antony for you! Glad we were able to help.
5/5
FacebookBecky was very helpful and made my move smooth and easy, would recommend 👍🏻
Thank you for the lovely review Jade! We are so glad we could make this such a stress free move for you. Good luck in your new home 🥳🏡
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