Trusted Agent profile · Swindon
★★★★★
784 reviews across 1 platform
Swindon, SN2 2PN
Part of Gatekeeper, see every office.
Gatekeeper's office in Swindon, at Swindon, is rated 4.9 out of 5 across 784 reviews on 1 platform. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.
Tell us what you need and we'll put you in touch. Gatekeeper hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Swindon.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service and…
Great customer service and communication.
Dear Maria,Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service and communication. If you ever need assistance in the future, don't hesitate to reach out.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotExcellent viewing
Excellent viewing. Lovely estate agents
Dear Lucy,Thank you for your glowing five-star review! We're thrilled to hear that you had an excellent viewing experience. If you have any further questions or need assistance, please feel free to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotReally friendly and personable.
Dear Yvonne Graizevsky,Thank you for your kind words! We're delighted to hear that you found our team to be friendly and personable. If you need any further assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
4/5
TrustpilotVery friendly and helpful
Dear Philip,Thank you for your review and for acknowledging our team's friendliness and helpfulness. We always strive for excellence, and we appreciate your feedback. If there's anything specific you feel we could improve upon to earn that fifth star next time, please feel free to let us know.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotNice team
Great team you can work with
Dear Petrica,Thank you for your 5-star review. We're delighted to hear that you consider us a great team to work with. If there's anything specific you enjoyed about your experience or if you have additional comments, please feel free to share. We appreciate your positive feedback.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotSmooth process
Smooth process - well informed and friendly staff
Dear Michael,Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you found our process smooth and our staff well-informed and friendly. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your positive feedback.Best regards,Dan ThorneSales Director at Gatekeeper
5/5
Trustpilotexcellent
Good communication between us during viewing
Dear Vanessa,Thank you for your 5-star review and for highlighting the good communication during the viewing. We strive to provide excellent service, and your feedback is appreciated. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotSeamless viewing experience
Dear Pankaj,Thank you for your feedback! We're delighted to hear that you had a seamless viewing experience with us. If you have any questions or need further assistance, feel free to reach out.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotExcellent viewing
Excellent viewing, shame outside my budget but overall experience meeting the letting agent was great!
Thanks so much for your lovely comments, hope your search goes well, Vanessa
5/5
TrustpilotVery friendly informative and happy to…
Very friendly informative and happy to answer questions.
Dear Kerry,Thank you for sharing your experience. We're delighted to hear that you found our team friendly, informative, and willing to assist with your questions. If you have more inquiries or need further assistance in the future, please don't hesitate to reach out. Warm regards,Dan ThorneSales Director at Gatekeepe
5/5
TrustpilotTheir staff was cordial
Their staff was cordial, knowledgeable and very helpful
Hello Andrew,Thank you for the kind words and 5-star review. We're delighted to hear about your positive experience with our team. If you ever have any questions or need assistance in the future, don't hesitate to reach out.Best regards,Dan ThorneSales Director at Gatekeeper
5/5
TrustpilotViewing ok
Viewing ok. Questions answered. All good
Dear Piteu125,Thank you for your positive feedback! We're glad to hear that your viewing experience was satisfactory, and your questions were answered. If you have any further inquiries or need assistance, feel free to reach out. We appreciate your review!Best regards,Dan ThorneSales Director at Gatekeeper
5/5
TrustpilotPolite staff
Polite staff, prompt effective and efficient service. Client centred
Hello Jolly,Thank you for your fantastic review and kind words about our staff and services. We take pride in providing polite, efficient, and client-centered assistance. If you ever need anything or have more questions, please don't hesitate to reach out. We appreciate your support and feedback.Warm regards,Dan ThorneSales Director, Gatekeeper
1/5
TrustpilotAbsolutely terrible
Absolutely terrible - they put my house on the market without proper procedure leading me to incur large solicitor fees - and what do they say ' we will investigate your complaint within 28 days'. totally unacceptable and unprofessional. Avoid.
5/5
TrustpilotViewing of house for sale
Best and helpfull agent
5/5
TrustpilotReally friendly
Really friendly! Knew the answers to questions we had
Hi Jamie,Thank you for your 5-star Trustpilot review. We're glad you found our team friendly and knowledgeable. Your feedback is valuable, and we're here to assist you whenever needed.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotFrench gites like charm in rural Oxfordshire
The agent was there ahead of me so welcomed me into the property. He was fully conversant with the layout and the facilities at the property. He was easily able to answer my questions so I was confident about what was on offer.
5/5
TrustpilotFriendly
Punctual; friendly, with ready information to answer questions.
Hello Ian,Thank you for taking the time to leave a 5-star Trustpilot review. We're delighted to hear that our team provided a punctual and friendly experience, and that you found the information readily available to answer your questions. Your feedback is greatly appreciated, and we're here to assist you whenever needed.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGreat experience
Great experience, very helpful and knowledgeable Highly recommended
Hi Tim Calvert,Thank you for your 5-star Trustpilot review. We're glad to know you had a positive experience with us. Your feedback about our assistance and knowledge is valued. Feel free to reach out whenever you require support. Thank you for considering Gatekeeper!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotVery clearly and informative viewing by…
Very clearly and informative viewing by agent.
Hello Dmitrij,Thank you for your 5-star review. We're glad to hear that you had a clear and informative viewing with our agent. If you have any more questions or need further assistance, please don't hesitate to get in touch.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGatekeeper and Dan = Fab!
After having a difficult experience with our previous estate agents, having Dan and Gatekeeper selling our property was a welcome experience! Communication was great and I always felt that I could contact them, with any questions and they would be answered, either over the phone or by email.I would recommend Gatekeeper as a great company to sell your property!
5/5
TrustpilotGreat communication
Great communication, friendly and helpful
Thank you, Lewis, for your kind words. We appreciate your feedback and are delighted that you had a positive experience with our team. If you ever need further assistance or have more questions, don't hesitate to reach out. Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotVery friendly and informative
Very friendly and informative. Great service.
Thank you, Hayaan Shakil, for your fantastic review! We truly appreciate your kind words about our friendly and informative service. At Gatekeeper, our main goal is to ensure our customers have a great experience with us. Should you ever need assistance or have any questions, feel free to reach out. Your satisfaction is our top priority, and we'll be more than happy to help. Thank you once again for choosing Gatekeeper! - Dan Thorne, Sales Director at Gatekeeper.
5/5
TrustpilotFabulous service
Professional, kind and efficient viewing.
Hello Jenna,Thank you for taking the time to leave a 5-star Trustpilot review. We're glad our team's professionalism, kindness, and efficiency contributed to a positive viewing experience for you. Your feedback is important, and we're here to assist you whenever needed. Thank you for choosing Gatekeeper.Best regards,Dan ThorneSales Director, Gatekeeper
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gatekeeper, Swindon won Platinum; Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum.
Tell us what you need and we'll put you in touch. Gatekeeper hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Swindon.
