Chappells reviews

★★★★★ 5/5

Google

Quite simply Chappells Estate Agents has my highest recommendation. They were the agents for the simultaneous sale of two of my properties. The sale was a stress free, uncomplicated, smooth process and I attribute that in large part to the attention to detail and diligence of Phil Reeve and Vincent Kelly at Chappells. They provided a professional service throughout the sale, were always on hand to answer any questions and went out of their way to ensure I was fully informed at every stage. Even once the sale was well underway they continued to do whatever they could to make sure the sale completed in a timely manner. They acted to actively chase up solicitors when needed and made sure all parties were doing what they needed to in order to gets the sales completed. I'd give more than a 5 star rating if this review system allowed me to and I make no apologies for writing what I hope will be read as a gushing review. It's true and honest reflection of experience and the service I received from Chapplells and I believe that excellent service ought to be acknowledged and recognised. Chappells is a family run business I said at the start of this review, it has my highest recommendation.PositiveResponsiveness, Quality, Professionalism, Value

Neal · 27 August 2022

★★★★★ 5/5

Google

From my first conversation with Nikki to completion, the level of service was exceptional ! Chappells estate agent consistently went over and beyond chasing updates, offering honest advice, and always acting in my best interests. …

Susan · 16 February 2026

★★★★★ 5/5

Google

I'd recommend Chappells to anyone. Vincent was extremely professional and efficient with informing me each week of what was happening on the sell of my property. A big thank you.

Jan · 27 August 2022

★★★★★ 5/5

Google

Despite our purchase being complicated by our sale falling through, Nikki from Chappells was outstanding throughout. She was professional, proactive, and kept everything moving during what was a very stressful time. Communication was …

Samantha · 16 February 2026

★★★★★ 5/5

Google

Andrea and Nicki is very professional and helpful. They have helped me with finding a new home which suites me very well. I am grateful for all the help and kindness. 😍 …

Mahbuba · 5 August 2024

★★★★★ 5/5

Google

Chappells supported me through the sale of my late parent's home in Swindon. They were professional, friendly and always available. As I didn't live in the town I was completely reliant on them to conduct all viewings for me, and they supported the buyers to return on multiple occasions after the offer was accepted to measure up for furniture. I wouldn't hesitate to recommend them.

Selena · 27 August 2023

★★★★★ 5/5

Google

Couldn’t be happier with the service. Fast and reliable replies. Reassurances when needed and Nikki would go further to make sure the journey was smooth when selling my property.

Nina · 28 April 2025

★★★★★ 5/5

Google

We purchased our property through Chappells Estate Agents and had a great experience, particularly with Nikki. She was professional, approachable, and kept us well informed throughout the process. Communication was clear and timely, and …

Rosie · 16 January 2026

★★★★★ 5/5

Google

Since Chappells have taken over our rental property, lots of maintenance issues that we have had, have been fixed and any issues sorted. Our house is feeling more like a home and I am grateful that Andrea and Nicola, have tried really hard to make this happen.

Claire · 12 August 2024

★★★★★ 5/5

Google

We couldn’t be happier with our experience with Chappells, specifically Nicola. She has been so helpful supporting us to find our first rental property. Also, the rest of the Chappells team has been amazing dealing with any questions or problems we’ve had since moving in. I would definitely recommend :)

Mollie · 28 May 2024

★★★★★ 4/5

Google

We've had good service from Chapells letting agency. Nicki is caring for both tenants and landlord and professional in her dealings. She does her best to get anything sorted that needs doing.

Tricia · 27 June 2024

★★★★★ 5/5

Google

Phil made us feel at ease from the very start. Very knowledgeable about the local area and discussed what a sensible price would be for our property. Phil carried out all the viewings and the whole process was very stress free.

Andrew · 30 December 2023

★★★★★ 5/5

Google

Very professional, reliable and friendly estate agents, the best in Swindon. I have rented a property off them before and have just started renting one now again with them, not a bad word to say, every time I had an issue it was sorted promptly. Exactly what you want from an estate agent! 👌 …

Liam · 30 December 2023

★★★★★ 5/5

Google

What a nice family business! We were pleased not to be hassled and pressurized to purchase any of the properties we viewed. All our questions and queries were answered very quickly. Thank you all in the office, especially Vincent and Phil for your personal support and professionalism through out our purchase. Keep safe and well everyone & thanks again! Alice & Nikki

Alice · 27 August 2021

★★★★★ 5/5

Google

As an estate agent myself I can appreciate the hard work and effort that went into getting a sale especially in these difficult times. Chappells and especially Vincent had to deal with a lot of unforeseen issues and managed to guide things through to a successful conclusion. Thank you for all your help and assistance.PositiveQuality, Professionalism

Read · 27 August 2021

★★★★★ 5/5

Google

I wouldn’t hesitate to recommend Chappells Estate Agents, Nikki Marshall helped us sell our house within days of being on the market and kept us updated with the progress of the property chain at all times.

Nichola · 19 August 2024

★★★★★ 5/5

Google

Chappells took all the stress and worry out of selling my parents house. When a problem occurred the dealt with in promptly and professionally.

Ian · 16 January 2026

★★★★★ 5/5

Google

Vincent at Chappells was really helpful and patient throughout the whole process. This became particularly important when our lender failed to provide the correct offer letter for nine weeks. This delay threatened the whole property chain but Vincent’s regular communication and diplomacy ensured everything went smoothly in the end. Thank you Vincent and Chappells

Allan · 27 August 2021

★★★★★ 5/5

Google

A very friendly and highly professional service. Helpful on letting me know what to do to sell my mother's flat. Could not have been better.

Robert · 4 January 2025

★★★★★ 5/5

Google

Whenever we contact Chappells specifically Nicki or Andrea in Lettings, both are always very attentive to any query or problem we have raised and always deal with matters efficiently and very quickly. Great customer service and overall Chappells Estate Agents are a lovely estate agent to deal with.

Karen · 31 October 2023

★★★★★ 5/5

Google

We were always well attended from the visit of the property to the delivery of the keys. In these 4 years they were extremely careful with all the security inspections and whenever we needed it we were promptly attended to. We recommend Chappells for all their dedication and professionalism.

Andre · 27 August 2023

★★★★★ 5/5

Google

Very professional and helpful. Always attentive with questions that I had, due to me being a first time buyer. Chappells comes highly recommended in my eyes. Big thanks to Emma and Phil.

Liam · 27 August 2023

★★★★★ 1/5

Google

Unfortunately a very poor experience in terms of communication. I would definitely not recommend Chappells for that reason alone. Excellent customer service should be at heart of every business - sadly they have ignored my request to call me back. The owner I spoke to said he'd get back to me regarding an issue but has not bothered which is not very polite or professional. It's the insincerity that gets to me the most. I don't want anything from them now regarding the issue at hand, I'd rather just take my business elsewhere. Good luck to them.

Meghan · 27 August 2023

★★★★★ 5/5

Google

From our first contact with Chappells they proved to be extremely helpful, professional and personable in all aspects of the marketing and selling of our house. Viewings were arranged and effectively conducted by them. After which we received regular updates throughout the process. We would unreservedly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Anne · 27 August 2021