Chappells reviews

★★★★★ 5/5

Google

My experience with Chappells Estate Agents was excellent. They arranged a viewing the day after I first contacted them which made a great first impression. Throughout the process they kept in regular contact, progressed the sale efficiently and were always friendly, professional and easy to deal with. I felt supported from start to finish and would happily recommend them. Thank you to everyone at Chappells who helped me through my house purchase!

Debbie · 16 February 2026

★★★★★ 5/5

Google

What a great experience selling our house with Chappells! From start to finish, Jordan has looked after us tremendously. We had numerous estate agents value our property in Swindon and it was quite clear after our initial meeting with Jordan, we would be choosing him to sell our house. He is very professional, has great knowledge of the area and so easy to deal with. Our house was valued competitively which we feel helped with the quick sale within the first couple of weeks of marketing after having had so much interest in it. Jordan has been on hand to assist us with chasing the chain for updates and keeping us informed throughout the process. We thank Jordan and Chappells for providing us with a great personable service in selling our home, and will definitely recommend them in the future.

Richard · 13 October 2025

★★★★★ 5/5

Google

Chappells were so helpful throughout our recent house move. They were the estate agent used by the house we were buying and they were more helpful than the estate agents we were using. Nikki was incredible, she was constantly trying to get things moving ahead and communicated really well. Jordan was also helpful! Thank you for your support.

Shannon · 16 March 2026

★★★★★ 5/5

Google

I'd just like to take a moment to thank Jordan and the team at chappells for restoring my faith in estate agents! I had a difficult time trying to find our next home, but couldn't have asked for anything more from Jordan. Open, relaxed, transparent and easy to deal with. The future is safe with Jordan and chappells, they simply gave me peace of mind through the process 🙌 I'm already in preparation to sell another property with Jordan shortly. I'll be sure to leave another positive review once concluded. I hope the big boss reads this as the whole team deserve a raise - Best Estate agent I've ever dealt with by a country mile. Jordan & Chappells, it was a pleasure, thank you! 🤝

Chris · 14 April 2026

★★★★★ 5/5

Google

I had an excellent experience with Chappells Estate Agents and wanted to highlight the outstanding service I received, particularly from Jordan. From start to finish, Jordan was absolutely fantastic to deal with. He was professional, approachable, and incredibly responsive throughout the entire process. Nothing was ever too much trouble for him, no matter how many questions I had or how many times I needed clarification, he was always patient, helpful, and willing to go the extra mile. His knowledge and attention to detail gave me complete confidence, and he made what can often be a stressful experience feel smooth and manageable. It’s rare to come across someone so dedicated and genuinely committed to providing great service. I would highly recommend Chappells Estate Agents, and especially Jordan, to anyone looking for a reliable and supportive agent. Thank you again for such a positive experience.

Pietro · 9 April 2026

★★★★★ 5/5

Google

We wish Chappells Estate Agents all the very best for the future. We would highly recommend them. Nikki was very helpful and kind helping us through a very difficult time. We were so glad we chose this family business. Best wishes to Philip, Nikki and staff

Denise · 16 March 2026

★★★★★ 5/5

Google

We had a brilliant experience with Chappells for both our purchase and our sale. The team was professional, efficient, and supportive throughout the entire process. Communication was always clear and timely, and nothing was ever too much trouble. Nikki and Phil were absolutely superb. We truly can’t fault them, highly recommended!

Leigh · 16 December 2025

★★★★★ 5/5

Google

Whilst buying our new home, Nikki from Chappels Estate Agents has been amazing from the beginning. Upon viewing the house, we were greeted by Nikki, who allowed us to look around the house at our own pace, and she was readily available to answer questions. Once we were happy with the house and put an offer in, Nikki was extremely helpful in getting the process moving in an efficient manner. She (and Phil) kept us up to date throughout the process, and they helped keep the pressure on the conveyancers to ensure a speedy transaction. Not a bad word to say to be honest.

Mike · 1 December 2024

★★★★★ 5/5

Google

After having a beauty parade of Estate Agents at my Mums house in Wroughton Jordan stood out by a mile. As I'm an Estate Agent myself I am a tough gig. I was really impressed with his bubbly personality and the clear way he explain things to my Mum. Even more impressive was to find us an amazing buyer before even launching the house on the website. It has been a tough market this year so no easy task. So just a mere 3 months from the offer my Mum is moving. Jordan provided excellent communication as did the Chappells team if he was away. I couldn't have been happier with the service I received. I would highly recommend Jordan and the team at Chappells.

Julie · 5 November 2025

★★★★★ 5/5

Google

Our experience with Chappells and particularly with Jordan was fantastic. The communication and effort to go above and beyond for us was outstanding and we would recommend them to anyone. Jordan provided regular updates, checked in on us and really paid attention to every detail from the point of listing, all the way through to completion day. Such great care and empathy were shown for us at every stage and a stressful process was made much easier for us with Jordan’s guidance. We are very grateful and cannot thank you enough!

Emily · 22 October 2025

★★★★★ 5/5

Google

We have had the pleasure of Nikki and Jordan being involved in the purchase of our property. We have had such good communication with them and, around exchange of contracts, Nikki was there when we needed her. We would not hesitate in recommending Chappells Estate Agents.

Lorraine · 5 November 2025

★★★★★ 5/5

Google

Due to circumstances completely out of Chappells’ control I wasn’t able to complete on my planned house purchase or sale but during the 6 months working with them (primarily Nikki and Jordan) I was so impressed with the level of service and care they provided to me. Not only a steely determination to get the optimal outcome for their clients - going above and beyond with the chain to make things happen - but a genuine desire to understand my individual needs and circumstances. I will definitely be coming back as/when I am next in the market. Thank you!

Lloyd · 16 February 2026

★★★★★ 5/5

Google

As I hoped and expected from such a well established local Old Town firm of Estate Agents, Chappell's were absolutely brilliant when marketing my property in Swindon. Nikki Marshall was incredibly professional, friendly and proactive in marketing the property, then negotiating on my behalf, and she replied promptly to any phone calls or emails, kept me fully informed throughout right to the successful completion of the transaction. Can't thank her and the Chappell's team enough

Judy · 16 October 2024

★★★★★ 5/5

Google

I rent a property through Chappels and they go above and beyond to deal with any queries or issues you may have. Nicky and Andrea are always very friendly and professional and make sure they get back to you promptly and resolve any issues as quickly as possible, normally the next day or if urgent the same day, which gives me great piece of mind to know I have this kind of support that I can rely on. Many thanks Chappels.

Claire · 27 June 2024

★★★★★ 5/5

Google

Nicola Newell in the lettings team supported our daughter in finding a flat to move into. This was our daughter’s first move out of home and Nicola was so supportive in helping her find the perfect place. She set up viewings and kept contact with Mollie throughout the letting process guiding her all the way. Our daughter is really enjoying her time in the flat and Nicola and the team at Chappells have continued to help her whenever she needs specific flat related help. Thank you for such super service.

Ally · 28 May 2024

★★★★★ 2/5

Trustpilot

Property Landlord

As a landlord with Chappells since Dec. 2019, I have found them to be very inefficient with basic processes not automated. I have had to request the rental payment statement each month and sometimes several times before this is received. In fact I have still not received the April, 2024 statement although this has been requested about four times and as we have now moved to a different agent I have just given up chasing this. Regular property inspections are not carried out and during the four and a half years Chappells have managed our property only one property inspection has been done. That was only because this was requested. Luckily we have a very good tenant who looks after our property but this may not be the case. The inspection reports are out-sourced and are of a very good quality. Read T & Cs carefully as the company's interpretation is not always legally enforceable. I would not recommend this Letting Agent hence we have moved to a different agent.

Christine · 16 May 2024

★★★★★ 5/5

Google

We have just completed on our house sale and I am forever grateful for the level of service that we received with Chappels and in particular Nikki Marshall who was very professional and went out of her way from start to finish to make sure everything went as smoothly as it could do! I would highly recommend Chappells for a friendly and professional service.

Jennifer · 1 December 2024

★★★★★ 1/5

Google

Terrible and rude. Organised a viewing on a house, estate agent knew full well we were not proceedable (our property had not yet sold), and was told that this was absolutely fine. Viewed the house and asked to organise a second viewing (with the intention of making an asking price offer). Was denied a second viewing - and when asked why, was completely ignored. I called the office each day for a week, no response. Called the mobile number listed, no response, and no response via email. I emailed stating our circumstances had changed (I.e. our property was sold so we were ready to offer) and got nothing back, so we missed out on the property that would have been asking price for the vendors. Telling someone their situation is not a problem and then ignoring them when they’ve set their sights on something just because there may be an additional wait. Pure greed. There is no excuse really - do better.

Darcie-louise · 9 June 2025

★★★★★ 5/5

Google

Great level of service and professionalism received from the whole team. Went above and beyond, even communicating out of business hours and weekends. It was a long chain but managed really well. I would highly recommend. Special thanks to Nikki and Jordon who supported me along the way.

Rob · 16 March 2026

★★★★★ 5/5

Google

We have just exchanged on a house sold by Chappells, and have been amazed at the service! Nikki was so helpful in keeping solicitors and other parties moving, and always responded promptly to any questions. And as the buyers, we were not technically the clients, but still received wonderful support throughout the whole process. Without Nikki’s input, we would certainly not have exchanged by now - thank you so much Nikki!

Elizabeth · 28 May 2024

★★★★★ 5/5

Google

my first viewing of a property and Nikki Marshall was there to show me around. I had a few queries with the boundaries and she was able to help me straight away. Nikki has been in contact with me through out the whole process with up dates from the vendors and vice a versa. I am sure that on a few occasions when I rang her she was on her day off but she still helped me out. She has made buying my property a bit easier. Thanks to her and Chappells.

Lucinda · 26 April 2025

★★★★★ 5/5

Google

If anyone is looking to sell or buy a property in Swindon, then look no further than Chappells Estate Agents! I had the pleasure to deal with both Jordan and Nikki. Not only were they very professional, they also showed huge empathy, care and consideration to both my needs and my situation. They were always available and even went beyond my expectations with regards to their service. These guys are doing their utmost to giving Estate Agent’s a great name. Thank you so much for everything.

Dan · 13 October 2025

★★★★★ 5/5

Google

Nicki and Andrea have helped us greatly. We have had issues in our rented accommodation and Nicki has been on the case constantly with contractors, our landlord and us to get them sorted in a timely manner. We have understood that sometimes it takes a while for things to be resolved due to other commitments for other clients but Nicki has kept us in the loop and given us updates at regular intervals. Our landlord is also someone who is lovely has never quibbled when we have had issues. We would highly recommend renting through Chappells.

Christy · 24 October 2023

★★★★★ 5/5

Google

A big THANK YOU to Jordan at Chappells. I’ve found him to be so warm, friendly and genuine. He’s been so helpful and supportive, which has left me feeling encouraged, and given me the patience to persevere. I feel less alone on this buying and selling journey. It’s not everyday you meet someone who genuinely takes time to listen to how you are feeling amongst the uncertainties and frustrations that can sometimes present itself. Jordan shares his wisdom and expertise which has been a great help and blessing to me! He’s a real asset to Chappells.

Love · 12 April 2025