Allen & Harris Highworth reviews in Swindon

★★★★★ 1/5

Trustpilot

Avoid Allen & Harris at All Costs

If I could give zero stars, I would. My experience with Allen & Harris has been nothing short of a nightmare. They have proven themselves to be disorganised, unresponsive, and utterly devoid of empathy or professionalism. Here's why:1. Horrendous CommunicationFrom the outset, communication has been abysmal. They failed to inform us of critical changes in tenancy terms (such as extending a 6-month contract to 12 months) and took months to respond to emails about important tenancy changes. When they finally responded, they often appeared confused or uninformed, adding unnecessary stress to an already challenging situation.2. Delays and MismanagementEssential repairs took months to address. A broken window, reported in March 2022, wasn’t repaired until July after multiple visits where contractors only measured the frame without progress. Scheduled property visits were frequently missed, wasting my time and causing disruption with no apology or explanation.3. Uncompromising and Rigid ApproachWhen I went through a personal breakup and sought to amend the tenancy arrangement, their inflexible, punitive approach compounded my stress. Rather than offering support or solutions, they imposed excessive fees and unreasonable demands.4. Unfair Treatment of TenantsAllen & Harris treats tenants like afterthoughts, despite the fact we are paying clients. Their disregard for tenant wellbeing became glaringly obvious when my former partner, who met affordability requirements, was still subjected to unfair guarantor demands. This lack of decency and respect is inexcusable.5. Profit Over PeopleIt’s clear that Allen & Harris prioritises profit above all else. The landlord's interests seem to be their only concern, with no consideration for the tenants who make their business possible. The handling of our tenancy transition felt like a thinly veiled attempt to push us out and raise the rent to a more lucrative amount.Allen & Harris epitomises everything wrong with estate agents today: exploitative, unempathetic, and incompetent. If you value your time, money, and mental health, avoid this agency at all costs. They have caused me and my former partner immense stress and anxiety, and I wouldn’t wish this experience on anyone else.

Felix · 15 January 2025

★★★★★ 1/5

Trustpilot

Very little communication. AVOID!!

Avoid this company at all costs. I used the PPAISLEY branch, I was misquoted on the fee cost and over quoted on the value of my property. So, it cost me MORE to sell and my property was worth LESS than they said. After taking time off work to allow Allen & Harris' photographer in my property I ended up asking them to use my own photographs. I was told I would be contacted once a week with an update, but this rarely happened. Prior to my flat selling I hadn't heard anything for over 3 weeks. I has to ask them to check viewers were actually viewing a property that fitted they're search criteria. A constant reason a buyer wasn't interested was that it was in the wrong area. Goodness sake! Google maps!! Check with the buyer where they DO want to stay!! That was beyond strange, why view somewhere that is not in your search area? I honestly doubted half my viewers even existed. Weekly calls from the office from Leanne soon stopped, these calls were embarrassing as Gary who sold me on using Allen & Harris had assured me that my property was in high demand. This was obviously not the case OR this company were not doing their job. I eventually had to chase up this company to make sure they were doing all they could to sell my property. I think they were more relieved my property sold than I was, I got ONE phone call to say an offer was being initiated and that was the last I heard from them. Everything then came thro my solicitor. They did practically NOTHING to earn their over-rated fee. Avoid this company at all costs. I have only awarded 1 star as there is no option to give ZERO.

Linda · 22 February 2021

★★★★★ 5/5

Trustpilot

Wonderful company to deal with

From the initial meeting to the conclusion the Ayr office were fantastic Caitlin, Ben and Allan were calming and reassuring at all stages. I am the anxious type so their management and constant updates were very welcome. I wish I had gone with their lawyers too in retrospect. I would not hesitate to deal with them again!!

Mrs · 27 September 2023

★★★★★ 1/5

Trustpilot

Would give zero if I could

Would give zero if I could. We had lots of issues with the house and the estate agents just ghosted us. To this day, they still owe me money for the keys because they couldn't even manage to get keys cut right (never heard of checking?). I keep asking when it will be returned and Lewis just says "I will get back to you". Special shoutout to Lewis for being particularly useless on this matter and for maintenance issues overall. They left us with broken furniture for a whole year- they kept saying they would send someone to fix it but never did. The house had an awful mould problem- they sent someone over to give quotes to install extractor fan in bathroom but nothing came of that. They tried to milk money out of the deposit but we argued so they backed out (their claims had no merit). Would not recommend. They don't check that houses are suitable to live in, and they don't respond or care if there's an issue with the house. Not responsible, practical, or reliable.

Yasmin · 12 October 2020

★★★★★ 1/5

Trustpilot

I rang their rose hill branch to let…

I rang their rose hill branch to let them know a property they are managing has a sofa outside which is causing an eyesore and was put through to the manager. She spoke to me so rudely, refused to help and hung up on me.

Lydia · 5 January 2026

★★★★★ 1/5

Trustpilot

Shockingly bad company to rent from

Shockingly bad company to rent fromOne of the worst renting experiences we have ever had, doomed from the start to finish. Left us in unsafe conditions with mould, broken shower and flea ridden carpets with an overwhelming stench of dog despite telling us the property had been professionally cleaned.Eventually after numerous kick offs they brought in cleaners who agreed the state of the property was close to inhabitable. They noted the landlord had tried to use paint to cover the extent of the mould and that it was only likely to get worse.We had agreed prior to move in to bring our pet, however this was completely missed off our application by the team and subsequently caused another kick off from our landlord, trying to void our rental agreement and request our pet was re-homed due to their grave error. They claimed the building was a listed building and we ideally were wishing for the single glazed windows in the living room to be replaced due to how cold it gets during winter despite heating on. This was refused even though the bedroom and kitchen windows had been replaced and there was no record of the property being listed. Lastly as our tenancy agreement was coming to the end, we were surprised with the news that the flat didn’t have a Carbon Monoxide alarm despite passing the gas safety before move in, this means us living there was completely illegal due to having gas appliances but yet they continued to work with the same landlord and readvertise the property for rent.Overall there is a complete lack of care or interest for tenants at all and they seem to completely priortise getting money from landlords. They do not care for people in the slightest.

Jez · 11 December 2024

★★★★★ 1/5

Trustpilot

Rude and abrupt - Clarkston Branch

I have been waiting a month for a call back with more information. I found a couple times over the month and got told that I would be called back. I phoned today and the lady was rude and abrupt, saying they already phoned - which they did not. This whole experience has made us never want to use them.

David · 6 August 2025

★★★★★ 1/5

Trustpilot

This should be 0 stars

This should be 0 stars. Don’t rent from them, shameless money grabbers. They don’t know what they are doing, liars and that’s all they care is about money. They do not care about tenants unless it’s money. They don’t know what they are doing within their team as one person says one thing and another says another. They lie about coming to agreements and shift the goal posts after they take your money. You pay early to full contract, hand in keys and leave property, then they tell you that your still liable to pay all the bills and council tax even though your not in there. After the fact, They tell you that you didn’t follow early release protocol and yet when I tried to ask for early release at the earliest opportunity they said there is no such thing. They are shameless - stay away!

Michelle · 29 November 2024

★★★★★ 1/5

Trustpilot

If you’re renting my honest advice…

If you’re renting my honest advice would be to avoid this company like the plague!!! This company only have one focus within their little set up and that’s money money money. Happy to take their cut every month, but not happy to take responsibility or ownership when things go wrong. We’ve had nothing but stress and trouble with them since renting off them, the local office is run by kids who don’t seem to have any clue of their roles, probably only driven by commission and not customer service. AWFUL AWFUL COMPANY.

Jamie · 24 November 2024

★★★★★ 1/5

Trustpilot

Shady, sneaky, dishonest.

Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.

Tom · 23 January 2026

★★★★★ 5/5

Google

Despite the challenges of covid-19 brought whilst half way through both selling and purchase of a house both Andy and Andrew were exceptional at all times and worked tirelessly to get the job done. Thank you, would not hesitate to use Allen and Harris again.

Neil · 25 October 2020

★★★★★ 5/5

Google

We can highly recommend Danielle White the Snr Mortgage Consultant at Allen & Harris. Previous to finding Danielle, three mortgage advisors/consultants boasted getting us a mortgage in principle with our unconventional circumstances. Danielle was the only one who succeeded. Thanks to her diligent hard work and determination in helping us obtain our mortgage, we couldn't have done it without her help. So a big heartfelt thank you Danielle for your support and guidance through it all. You are very skilled at what you do and should be very proud of the work you are doing. In addition to Danielle in the Highworth office, all staff were always very pleasant and communicative with selling our house. Andy, Connor and Jade were professional and courteous throughout the process. Towards the end when move out arrived, Andy was very thoughtful and flexible with closing down the house and handing keys over. Highly appreciated. Thank you. Great team.

Berenice · 26 October 2019

★★★★★ 5/5

Google

Have bought a beautiful period cottage in Highworth, aided and assisted by Andy at AL&H Highworth and his team. Amazing communications, easy to deal with and Andy personally helped me, even with negotiations for some of the furniture in the house. The process couldn't have been smoother. Very grateful. Anyone thinking of selling their house through Allen & Harris in Highworth should know that, as a buyer, the team there are great at arranging viewings, and seem to work all hours to help the sale go through. Thank you guys.

John · 26 October 2019

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish.

J · 30 August 2026

★★★★★ 1/5

Trustpilot

The adviser who was also the manager …

The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process

Evelyn · 17 October 2024

★★★★★ 1/5

Trustpilot

Had to give 1 star as giving none was…

Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.

Richard · 17 October 2024

★★★★★ 5/5

Google

Highly recommend, FIVE STARS. Having recently completed the purchase of our house through Allan & Harris Highworth, we’d like to thank Andy and the team for the excellent service they provided. At the eleventh hour the chain on our purchase side collapsed, but Andy came up with an innovative solution to ensure our sale & purchase still happened. Throughout the process we were kept up to date on proceedings, and the team proactively managed the situation to ensure completion within 6 weeks, just in time for Christmas! Whilst we are now planning on being in our current property for a long time, if I ever need to sell in the future or am asked for a recommendation, we would not hesitate in selling my house through Allan & Harris Highworth. Many thanks, Andy & Sally Pocock

Andrew · 26 October 2018

★★★★★ 5/5

Google

Chris and Molly were really friendly and professional and went out of their way to make our move go smoothly. We went for the additional marketing package, which we thought was really good value for our property and the 360 images definitely helped with the sale. Easy to get in touch when needed and always got back to us promptly.

Melissa · 11 January 2023

★★★★★ 5/5

Google

Andy and team went above and beyond from the outset with our house sale and we were supported throughout the process. I cannot recommend them highly enough. The attention to detail in putting together the property pack was second to none, in particular their choice of photographer. The only thing I would have changed would have been to take to onboard their recommendation for a solicitor but you live and learn. I would not hesitate to use them again nor to recommend them to friends and family.

KAM · 12 January 2018

★★★★★ 5/5

Google

Andy and team went above and beyond from the outset with our house sale and we were supported throughout the process. I cannot recommend them highly enough. The attention to detail in putting together the property pack was second to none, in particular their choice of photographer. The only thing I would have changed would have been to take to onboard their recommendation for a solicitor but you live and learn. I would not hesitate to use them again nor to recommend them to friends and family.

MAK · 26 October 2017

★★★★★ 5/5

Google

Chris and Molly were really friendly and professional and went out of their way to make our move go smoothly. We went for the additional marketing package, which we thought was really good value for our property and the 360 images definitely helped with the sale. Easy to get in touch when needed and always got back to us promptly.

Melissa · 25 October 2022

★★★★★ 5/5

Google

I’ve purchased a property using Allan & Harris in the past and I’ve just sold one and I have zero complaints. The team are fantastic and always keeping you in the loop with what’s going on and keeping you up to date with viewings and feedback. Thank you for selling my property

Codey · 26 June 2024

★★★★★ 5/5

Trustpilot

Harry from Allen and Harris

Harry from Allen and Harris, supported myself and my partner with our mortgage process and application. This included 3 x face to face appointments. During the appointments harry was very professional, friendly and approachable. Things we didn’t quite understand, being first time buyers, were explained in great depth. Not only did harry sort out the mortgage application, but also all the important insurance covers too. May I add, 10 days after our mortgage application was submitted, we had an email back to say it was accepted! Much quicker than what we thought the process would take! ☺️ thank you! We would definitely recommend

Rachel · 1 September 2024

★★★★★ 5/5

Google

Andy and Connor went above and beyond to get me the house I'd set my heart on. Their service is exceptional and the team at Allen & Harris Highworth really challenge all those misconceptions about estate agents. I will never use any other agent in the future. Highly recommended! I want to give a special mention too about the financial adviser, without her expertise and knowledge I wouldn't have achieved the move. Thank you all.

Karen · 26 October 2019