Allen & Harris Highworth reviews

★★★★★ 5/5

Google

Absolutely outstanding! Andy, Jemma, Lyn and all of the Highworth team are extremely professional and immensely supportive. Mine was a probate sale so extremely emotional and a very lengthy process. They were with me every step of the way and I cannot thank them enough. The sale fell through at one point due to time delays with probate. Andy was in touch with previous interested parties within 10 minutes reassuring me that he could quickly secure another buyer, and he did. I was given lots of invaluable advice along the way. Moving forward I would not hesitate to use them again in the future and I cannot rate them highly enough. Thankyou to the whole team, you’re amazing!

Denise · 1 September 2025

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

Andy was amazing from start to finish in securing my new home for my daughter and I! Staying late for forms to be signed around my work times and keeping me informed of everything that was going on. As well as putting me in touch with Matt the mortgage advisor from Allen & Harris that helped secure me a great mortgage. Thank you for making a stressful time so much easier- we love our new home and can’t wait to make memories in it. Would highly recommended to everyone.

Eleanor · 1 May 2025

★★★★★ 5/5

Google

You couldn’t ask for a more professional and friendly bunch! Chris was one of the easiest people to get along with so it made selling so much easier, Andy is one of a kind he’s so lovely and had me in stitches after most phone conversations, Gemma is also lovely and did such a wonderful job with the viewings and keeping me up to date with everything, when I go to sell in the future I’ll be definitely knocking on their door!!

Kelly · 26 July 2024

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 5/5

Google

Many thanks to Andy, Chris and Molly for all their hard work in managing the sale of our properties. From the start, I appreciated their professional advice and clear communication. Always on the front foot in managing the process through to a successful conclusion which at times required much patience and perseverance! Thanks again and I would recommend the Allen & Harris Highworth team to anyone looking for a professional service in selling their property.

James · 27 February 2024

★★★★★ 5/5

Google

What a tough 10months but I have finally moved into my dream home. I wouldn't have got here without Jemma, believe it or not she wasn't even my estate agent, she was my buyers. Jemma always went above and beyond, she was honest, loyal and professional. Jemma was very knowledgeable and always had a solution. Thank you so much Jemma from Allen and Harris, you made it all seem more worth it while going through a rough time and I'm glad I listened to you and stuck it out ☺️

Anna · 25 October 2023

★★★★★ 5/5

Google

Andy and the team really go the extra mile in terms of customer service. Friendly,open communications, great knowledge of the market and great service over several months due to challenging market conditions. Andy was really determined to get us a sale and was practical about the particular challenges around our property. He gave sound advice about the market and potential buyers and made the process way less stressful than it otherwise would have been. Thank you!

Toby · 25 October 2023

★★★★★ 1/5

Trustpilot

Read the Contract!

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Ken · 23 April 2026

★★★★★ 5/5

Google

Andy Clark has gone above and beyond in helping my family secure our dream home. Incredible customer service from everyone I have dealt with but Andy is an asset to the company. We would give 6 stars if possible!

Mackenzie · 10 March 2025

★★★★★ 5/5

Google

I used Allen & Harris to sell my property and had a fantastic experience. Jemma was extremely professional, knowledgeable, and attentive to my needs. The entire process, from viewing properties to finalizing the sale, was smooth and stress-free. I highly recommend Allen & Harris, Jemma, and the Team to anyone looking to buy or sell a property

Harry · 27 May 2024

★★★★★ 5/5

Google

I can't praise Andy, Lynn, and Chris enough. They literally saved my house move with their hard work and never give up attitude. Very professional office and I highly recommend them. Thanks Andy, you saved the day!

Gj · 20 March 2025

★★★★★ 1/5

Trustpilot

Poor, poor service

I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened.

Marie · 6 June 2026

★★★★★ 5/5

Google

I wanted to thank all the team at the Highworth branch for helping us purchase and sell our house so smoothly. The communication and guidance on what to expect next was exemplary. Everyone was so friendly and helpful especially Jemma who was our first port of contact. I would have no hesitation in using them in the future or recommending their services. Thanks again

Maxine · 25 October 2023

★★★★★ 2/5

Trustpilot

Allen and Harris

Allen and Harris, WhitchurchJust put my parents house on the market with Allen and Harris and not impressed with communication at all. An Open House was arranged but on the day of the Open house no communication with either myself or my brother)who lives in the house) so I was a bit concerned. I rang the office and was told one of their colleagues should have got in touch with me to say it had been pushed back two weeks. I had not received a phone call or message of any kind. I was then told it was rearranged for two weeks later, again no communication and nothing materialised.Early days but already thinking of finding someone else to sell the house.

Jacqueline · 27 August 2024

★★★★★ 5/5

Google

The team at Highworth go the extra mile, Andy and his team Lynn, Chris and Molly have made my move less traumatic than it could have been. Well done team Highworth

Rosemary · 22 April 2025

★★★★★ 5/5

Google

This is the 2nd time we have used Allen and Harris to sell our property. Andy and Chris were very helpful, arranged great photos and sold our house before it had actually been launched on the website. Very professional service, highly recommend them.

Chris · 11 October 2024

★★★★★ 1/5

Trustpilot

60% 1-star reviews at the time of…

60% 1-star reviews at the time of writing, this should be the only red flag you need. Firstly, they mis-sold the tenancy, and assured certain facts that were conditional on my signing were true, that turned out not to be true. There is no way I would have signed the tenancy if they had not been misleading. When confronted, they made demands from me which were unreasonable, including ‘not to open the window’ of which there is only one in the apartment. Corey is especially corrupt, and the biggest scammer, stay clear as he will gaslight anyone and back track/say whatever he feels like to cover himself. Stay clear. Remember, 60% 1-star reviews. That is the majority of all reviews. Please don’t waste your time.

Anonymous · 6 July 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Yupy, Roath Branch

I’m incredibly pleased with the service I received from Yupy Sarwar at Allen & Harris Estate Agents for our recent home purchase. The home buying process can be daunting, but Yupy was fantastic every step of the way.From finding potential properties to helping me negotiate an ideal contract, Yupy was always available and communicated how each part of the whole process would move forward. He also understood the housing market in our search area, which allowed us to get an incredible deal that exceeded our expectations.Yupy answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary, going the extra mile and assisting me with obtaining numerous specialist reports on the condition of the property and ensuring that when access was required for these inspections to take place the property was accessible, even at short notice.His knowledge and experience, combined with his patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend him to anyone.

Al · 2 July 2024

★★★★★ 5/5

Google

Selling my flat with Allen and Harris was stressless and a good experience. Lynn, Chris and Andy were always very helpful and kept in touch with my solicitor for me and updated me all the time. I will use them again if I buy a property. Thank you so much for all your help!

Judit · 20 May 2025

★★★★★ 5/5

Google

Working with Jemma, Andy and team at Allen and Harris Highworth was an absolute pleasure; their professionalism and dedication were evident throughout the process of selling my property. From the initial consultation to the final closing, Jemma demonstrated impressive market knowledge, providing valuable insights and guidance that led to a super quick sale. With great communication and a proactive approach I felt Jemma really understood our needs and the 3D walking tour facility showcased my property in the best light possible. I wholeheartedly recommend Allen and Harris Highworth to anyone in search of a reliable and trustworthy partner for their real estate needs, and Jemma especially. Please note: I do not recommend their in house solicitors.

MysticDreamerV · 27 April 2024

★★★★★ 5/5

Trustpilot

Definitely recommended

Definitely recommended! Tried PeterAlan first to sort my mortgage and after almost 9 months and wasted over £1000 I just gave up. Very disappointed! Thanks to Liam Tresilian at Allan&Harris Albany road who managed to sort my mortgage within a week. very pleased!

Halil · 8 September 2025

★★★★★ 5/5

Google

Andy and the team were incredibly helpful all the way through the process, communication was top notch and all queries were handled amazingly. The team have a lot to be proud of, would be very happy to deal with them again in the future!

Abdullah · 26 June 2024