Trusted Agent profile · Swindon
★★★★★
318 reviews across 2 platforms
40A High Street, Highworth, SN6 7AQ, Swindon, SN6 7AQ
Allen & Harris's office in Swindon, at 40A High Street, is rated 3.3 out of 5 across 318 reviews on two platforms, including 94 Google reviews rated 5.0.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
1/5
TrustpilotPoor communication
We previously used Allen and Harris to market our property and had a terrible experience. Today, we arranged to view a property marketed by them. I had reminder text messages confirming the viewing and when I arrived the owner said he accepted an offer 4 days ago and he was told Allen and Harris would inform anyone who had arranged to view - which they did not. Total waste of time and confirms my views.
5/5
TrustpilotWe used Allan and Harris’ mortgage…
We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊
5/5
TrustpilotI used the Alan & Harris Swindon branch…
I used the Alan & Harris Swindon branch for a house sale in probate, Dave and his colleagues were 100%. Every time an issue arose, Dave was there to deal it. I also found the weekly inspection of the vacant property very helpful. If I were to buy a house or sell I would be sure to use these guys. Good experience all around.
2/5
TrustpilotIncompetent.They assured me it was a good tenant
They assured me it was a good tenant. When I received the referencing it turned out she wasn't earning enough to pay the rent, had lied about her job and salary, had seven addresses in eight years. I only learned this three days before she was supposed to move in. I stopped the deal and decided to sell. Allen and Harris still want their fee. The demand is £300 more than on the contract. Total incompetence.
5/5
TrustpilotI just want to thank Dylan for getting…
I just want to thank Dylan for getting my house he has been amazing to me and all my family. Wouldn’t have this house if was not for Dylan. Thank you so much Dylan. You are such a lovely gentleman thanks for everything . Many thanks Jessica and family
1/5
TrustpilotSo poor experience with them!
So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.
5/5
TrustpilotBest estate agent ever
I used Allen and Harris to purchase a house and Connor Sherman was my estate agent. He was so friendly and helpful. Kept me updated throughout the whole process and would chase up any enquiries that I had immediately.Also, Liam Tresillian, the mortgage broker at Allen and Harris, was extremely helpful and found me the best mortgage deal. I highly recommend using Allen and Harris.
1/5
TrustpilotReally poor experience with Allan &…
Really poor experience with Allan & Harris Roath. I had a house valuation booked, and because I’m away on business, a family member took half a day off work to attend. Just a few hours before the appointment, they cancelled by email with no phone call, no proper explanation, and no attempt to rearrange.
1/5
TrustpilotTERRIBLE
That’s is me again. After a very stressful negotiation with this company we decided to continue in the purchase of the apartment and couldn’t be worst. After a lack of information in the home report that builds with more than 4 floors bead to have lift by new regulations and just a few lenders accept to mortgage apartments in 5 floors without lift we got one. Lender tried 3 times to organise the service but Alen and Harris have not organised the appointment so they came to us telling the seller will put apartment back to market. Terrible service,terrible organisation, terrible customer service. Maybe now they will sell to their friend.
5/5
TrustpilotBuying and selling my home with Allen and Harris
I used the Highworth branch of Allen and Harris and cannot recommend them highly enough . Having decided to move after my husband died they were with me every step of the way and couldn’t have been nicer and more helpful. Having a lot of problems with the conveyancing was most upsetting and yet nothing was too much trouble for the staff in helping me with the online forms and other problems I encountered with DC Law especially Andy , Chris, Molly and Gemma .
5/5
GoogleGreat friendly and very professional service from the very outset. Chris was spot on with the house price range and he and the team worked with me giving good feedback regularly. I felt like I was in the hands of a team who knew the market and the area very well. They provided insight into the process and took the time to answer any questions I had. They made sure every aspect was transparent and so I never ran into any surprises. Thank you all very much.
5/5
GoogleI cannot fault the service I received from Jemma. Her knowledge of the market was really good. Her appraisal of my property was what I had expected, she was not pushy, which made the process really easy. Jemma went through the details as much as I needed. I decided not to sell our property, this was nothing to do with Jemma or Allen & Harris EA. However through a conversation with Jemma I have brought an investment property instead. I will be using Allen & Harris when I eventually sell and would definitely recommend them.
5/5
TrustpilotPaisley office - Professional, friendly, great experience
What a great experience we had selling our parents’ house. Allen and Harris were totally professional and took all the hassle out of selling a property which is 2 ½ hours away from me. The Matterport walkthrough showed the house beautifully. Allen & Harris did all the viewings - 15 in the space of 2 weeks - and secured a great price for us. They were friendly, respectful and kept us informed at all times. This was the Paisley office - a great team!
5/5
GoogleEveryone at Allen and Harris Highworth is incredibly friendly, knowledgeable and approachable. A special mention in particular to Chris as he has gone above and beyond to help. I would recommend him and the rest of the team to everyone and anyone. If you want a group of people you can trust and rely on with one of the biggest purchases you can make, look no further!
1/5
TrustpilotLied from day 1
Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with”
5/5
TrustpilotThank you Maisy and Olly.
A big thank you to Maisy for her kindness, patience and professionalism throughout our buying experience this week. We are moving into Shepton Mallet from Jersey (although my husband was born here) and only had a week to view properties during half term as I am a teacher. On arrival we didn't think that we could be in a position to put in an offer as although we have sold a property at home it hasnt been fully processed....Maisy has made this totally possible for us and we are now really excited to start our new life here soon.Olly was also great at the start of this weeks journey and yesterday when offers were being discussed.From beginning to today when our offer was accepted we have been 100% happy with Allen And Harris.Thank you all 😚
1/5
TrustpilotCharity Shop Sue needs to help them.
Charity Shop Sue could show this lot a few things about management. Broker was an imbecile, couldn’t get him off the phone until we paid, then couldn’t get him on the phone. His manager was a nylon shirt wearing narcissist. They caused delay, drift, and endless stress. Avoid like the plague. Financial ombudsman here we come.
1/5
TrustpilotLIARS,MONEY HUNGRY DISHONEST
PORT TALBOT OFFICE - The worst experience I've ever had with an estate. I had a pleasant viewing with the owner who showed me around when the estate agent wasn't available. Loved the house a d spent 2 hours chatting with the owner who seemed more than keen to sell to me, even asked me to exchange numbers to keep each other updated as this agent allowed his last sale to fall through and never notified him.Later the same day I txt the owner and offered full asking, telling him he could take as much time as needed to decide. He replied instantly and accepted. I emailed the agent and formally submitted my offer as well as my mortgage in principle proof of funds (far more than enough to Substantiate my offer) I phoned the next working day a d the agent Sarah Rowlands was instantly offish and dismissive, huffing down the phone and acting completely put out that I had called. She was annoyed me and the owner had contact and told me nothing had been accepted and viewings would go ahead still.I heard nothing til I was contacted by Rachel in there mortgage team. I told them I had already got a lender I was happy with but was pushed in to chatting with her anyway. After talking through the mortgage info I was then called yo say my offer was accepted and it would be taken off the market....that was until dat laterite Rachel had decided upon herself to go behind my back and speak to my lender and tell me they wouldn't lend to me...pure rubbish, i had personal contact with my lender and was told that agents tend to use intimidating and bullying tactics to force people to pay for their services.As soon as I refused to pay for the agents in house mortgage service I was ghosted and then told my offer had been gazumped and owner stopped contact. I took it as a blessing in disguise as I would never deal with Sarah or Rachel or this crooked company. A week after that I wascontactedby the owner again who assumee I was still buying...I had to be the one to tell him that his agents lied to him and me and that I was messed around and they declined my offer without his knowledge.Avoid these unprofessional,dishonest,useless, crooked liars at all cost!!!
5/5
GoogleWe’ve done it, we have exchanged! It has been a journey of discovery. Thank you to Andy and his team for getting us through the ups and downs of house conveyancing during Covid; for the hand-holding and the prompts, for keeping us sane and helping us to see the bright and funny sides when things did not go quite as we expected! We do not plan to move again and apply this new knowledge, but if you are reading this then you most probably are. We recommend without reservation, Andy and his team. We deem their knowledge, experience, empathy, support, communication, and rapport to be excellent. Go with them on your journey, for safe and happy property sale and purchasing landings!
5/5
GoogleJemma and the Highworth team at Allen & Harris were helpful and professional and I am extremely satisfied with their service. They were able to arrange a good number of viewings, and helped to present the house in its best light. I am very happy with the price achieved for my property. Jemma at the Team worked diligently to ensure I got the best possible outcome.
Many thanks for the great 5* review and your kind words Rachel. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery highly recommend Allen and Harris
Very highly recommend Allen and Harris. Communication was plenty. Good Advice, All Thanks for the Patience of Matthew at A&H. Professional, friendly service. All made a very difficult time for me and my family. In parting with my late parents home. Thank you so much for everything
5/5
GoogleI couldn't be more pleased with the service received from Allen & Harris Highworth branch. Looked after the sale of our property from day 1, secured a buyer and made the whole process seamless. Highly recommended. Thanks to Andy and Jade for all your help.PositiveResponsiveness, Professionalism, Value
Hi, thank you so much for taking the time to provide our Allen and Harris team with a 5-star review. We are so happy to hear Andy, Jade and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleSelling my home through Allen and Harris was a great experience. Despite my house taking a while to sell, Allen and Harris were always there to answer any questions and always made me feel reassured. Andy was particularly wonderful and always kept us in the loop with any news. All the team pulled together to chase when our buyers solicitors were being rubbish which was amazing! Highly recommend Allen and Harris even if you are slightly out of area.PositiveProfessionalism
5/5
TrustpilotFirst time buyers - Excellent team
We were buying as first time buyers, we had no idea what we were meant to be doing and when. Our sale wasn't the easiest due to many complications from the developers, but Carly and the team really went above and beyond for us. I was able to call nearly every other day and they'd all be cheerful, tell me I am not a fool for constantly chasing, and just being absolutely lovely. I highly recommend Allen and Harris! Their customer service is on another level and they would bend over backwards if that would help the process move smoother.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Allen & Harris's Swindon office has 318 reviews across two platforms: 94 on Google, 224 on Trustpilot (across the whole business).
Allen & Harris Highworth is rated 3.3 out of 5 across all 318 reviews, and 5.0 out of 5 on Google from 94 reviews.
Allen & Harris Highworth, 40A High Street, Highworth, SN6 7AQ, Swindon, SN6 7AQ.
