Every review we hold for the Swavesey office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAvoid this place like the plague
Since the new manager has come in it’s been run to the ground
I’m pretty sure her family run the company too
So incredibly biased
And you’d get better value moving into proper accommodation
Sach · 21 June 2023
Agent replied · 20 June 2024
Dear Sach, thank you for taking the time to leave us a review. We are sorry to read you have had a negative experience. If you would like to call Sheree (Head of Residential) on 01223 664206, we'll be happy to discuss this further and see how we could have improved your experience.
★★★★★ 5/5
GoogleDuring my swift and smooth moving process through OpenArch, Megan Sullivan has proven to be a vibrant professional who inspires trust and reliability. I feel safe with signing a contract and I am pleased by the excellent communication and approachability.
Andrew · 21 June 2023
Agent replied · 20 June 2024
Hi Andrew,
Thank you for your kind words about Megan. I'm really pleased you've had such a good experience and will ensure your feedback is passed over.
Kind regards,
Residential Team Manager
★★★★★ 5/5
GoogleGreat communication and client services during the application process and post moving in. Good value-for-money properties.
Vlad · 22 October 2024
Agent replied · 10 November 2024
Hi Vlad,
Thank you for taking the time to leave such a good review, we're pleased to hear everything went well for your move in and after.
Many thanks,
Residential Manager
★★★★★ 5/5
GoogleAmy has helped me through the process of finding and securing accommodation in Cambridge. I would definitely use OpenArch again due to my recent experiences with the company.
Lewis · 21 March 2024
Agent replied · 20 June 2024
Hi Lewis,
Thank you for leaving Amy such a nice review, it is great to hear you would use OpenArch's services again because of her.
Many thanks,
Residential Team Manager
★★★★★ 5/5
GoogleThe process for organising and signing my tenancy agreement was made very easy and fast. Amy ensured that I received quick responses and answered all the questions that I had. Very appreciative of the support I received.
Henry · 25 August 2023
Agent replied · 20 June 2024
Hi Henry,
Thank you for your lovely review. I'm pleased to hear Amy was able to make things so smooth for you and I'll be sure to pass on your kind words.
Many thanks,
Residential Team Manager
★★★★★ 4/5
GoogleGreat thanks to Abi, Patricia and Amy. All have been super useful and attentive with helping me find a property. After multiple issues with a possible co-tenant, openarch helped me through the process and answered all my questions. Many thanks!
Susie · 21 June 2021
★★★★★ 5/5
GoogleThe letting agent Megan is hands down one of the best people to work with here. She worked tirelessly to help handle a difficult move for me and at such a short notice.
Anthony · 21 June 2022
★★★★★ 1/5
GoogleI have bad experience openArch just waste time and not properly guide every time different statement provide I am not happy with service I recommend will not choice this agency openArch
Global · 22 December 2023
Agent replied · 20 June 2024
Hi,
Thank you for taking the time to leave us your feedback. We acknowledge your disappointment in not being successful. Our referencing process is in place to ensure that all necessary checks are carried out. We understand that you feel frustrated by this outcome and that we were unable to help you at this time. We wish you the very best in finding your perfect home elsewhere. If you have any further questions, please do not hesitate to call us on 01223 664200.
Kind regards,
Residential Team Manager
★★★★★ 5/5
YellLook no further...
Changing jobs and moving home is always a stressful time, especially when the particulars of your future accommodation remain unclear. OpenArch provided a prompt and personalised service, managing to make me feel like their only customer. This is especially noteworthy, considering my point of contact, Robin Speed, is Assistant Head of Residential Properties at OpenArch, managing a portfolio of several hundred properties. Despite the tremendous pressure on both our times, he was able to establish my renting needs and, sensing this, he was able to take the initiative and ensure my interested property was reserved for my viewing and ultimate signing for the keys. I could not be more happier with his personable demeanour and I would not know were I would be living right now without his proactive approach to secure an accommodation perfect for my needs. A personal 'Thank You' to you, Robin - your efforts are truly appreciated!
OBA · 13 July 2022
★★★★★ 5/5
GoogleOpenArch and especially Michelle Jazrawi have been a pleasure to rent from would highly recommend renting from them, the service is phenomenal.
Leonidas · 21 June 2023
★★★★★ 5/5
GoogleGreat team at OpenArch, very responsive, hands-on and understanding. Robin and Michelle were particularly helpful and made the whole experience very easy!
Abbie · 21 June 2023
★★★★★ 5/5
YellSo far so good!
I have only just started renting with Openarch and so far everything has been excellent. The staff and particularly Robin have been so helpful and accommodating - always had really fast responses to any queries. So far so good!
NatalieR-227 · 17 May 2021
★★★★★ 5/5
GoogleAs someone living alone for the first time, I was very anxious and was not sure what to expect. My agent, Megan, was brilliant. She answered anything I had to ask and if she didn't know the answer, she had it to me very quickly.
Entirely professional and courteous throughout the whole time we were communicating and nothing seemed like it was too much to ask.
Fantastic staff elsewhere when dealing with the accounts team and overall very pleased with the whole process.
Benny · 21 June 2022
★★★★★ 5/5
GoogleMegan is so helpful and nice. Gets any issues sorted very quickly. She is incredible to have as a property manager!
Joshua · 21 June 2023
★★★★★ 5/5
GoogleGraham the painter sorted out my bathroom ceiling!
Anatoly · 23 December 2025
★★★★★ 5/5
GoogleThe letting agent Faye Young was very professional and quick to respond, to give me one of the best experiences in finding a property and smooth in all the process.
Anoop · 21 June 2022
★★★★★ 5/5
GoogleExcellent communication - Faye Young was the utmost professional, quick to respond to issues when they arose, leading to a smooth tenancy and conclusion. Cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism
Alum · 21 June 2022
★★★★★ 5/5
GoogleAs a first time renter it can be pretty daunting, but i found the process super simple and efficient with OpenArch!
Emily · 21 May 2024
Agent replied · 20 June 2024
Hi Emily,
Thank you for the 5 star review!
Many thanks,
Residential Manager
★★★★★ 5/5
GoogleJust got into a rental contract with this agent. Faye Young has been great and efficient at managing everything. Also easy to contact via emails. Overall great experiencePositiveResponsiveness, Professionalism
Nur · 21 June 2022
★★★★★ 5/5
GoogleIt has been a month since we moved in and we are happy with the service we've received - from Faye Young, our agent, to the finance team, to the maintenance team, the painters and to everyone associated with Open Arch. They are responsive to all our enquiries and issues and the property is well kept. Renting out doesn't need to be perfect, it just takes good coordination and professionalism. Thank you, Open Arch! Keep it up!
Andrea · 21 June 2022
★★★★★ 5/5
GoogleRobin Speed has been extremely helpful in securing a place for me as I relocate to Cambridge. I was in an extremely tight schedule but he managed to sort everything out for me very quickly.
Samantha · 21 June 2021
★★★★★ 5/5
YellFantastic service
So far I am very impressed with OpenArch, Kerry has been fantastic in answering my questions and getting everything signed efficiently. The best experience I have had with a letting agency so far by a considerable margin!
OliM-19 · 7 December 2020
★★★★★ 1/5
YellBad joke of a company
They are hopeless at organising rental of commercial premises, they cost me a few thousand in losses, and I never even got to move in. If I had moved in, I would have had to come up with thousands for a guarantor, for my very busy, high achieving business to move into their premises. But fortunately for my business they were unable to get a lease organised in 8 weeks. Unbelievable over the years I have had 4 shops and this company are a dangerous jokeExtremely arrogant, and unfortunately a business driven with psychopathic and narcissistic tendencies, that treats everyone as if they are a naive student, with no regard for individuality, speed, and valuing others abilities as required in commercial business.Cannot believe, they profess to be leaders in their field.
JanM-281 · 21 November 2021
★★★★★ 5/5
GoogleExcellent service and expedient response. Very happy with my experience and special mention to Megan Sullivan who has been amazing through out. Keep it up Team :)
Karabo · 21 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
