OpenArch Properties Ltd Swavesey reviews

★★★★★ 1/5

Google

I had lived at The Forum in Cambridge for 2 years, my deposit at the end of my second year was non existent after they charged me for damages that were there before I had even moved in. Someone had trekked a piece of tissue the size of a grain of rice through my old room doing an end of tenancy inspection which was not there when I left and I have the evidence to prove it! I was charged a £20 cleaning fee to remove this tiny scrap and over £160 for a mattress that apparently was heavily stained (it wasn't, pictures to prove it). I managed to half my costs but I was still out of picked by the end of it. Overall the property is not worth what they charge and they do not maintain the properties, over the 2 years I had dirty shower water from the flat above leak repeatedly into my property. Toads would enter the property in sept-oct, ovens broke and were not replaced for over a week and the property did not have power for weeks at a time. They rent them out and expect you to pay for their own negligence.

Ellie · 21 June 2023

★★★★★ 5/5

Google

I saw an advertisement for a 1br flat near Cambridge centre, requested for a viewing and immediately got a response from Robin Speed. Despite him being busy, he has ensured this is arranged. However, the property had been taken days before I was scheduled to view the property. As you can imagine, I was frustrated as the property was lovely and I was ready to take it, just needed to view it. Despite this I mentioned to Robin to express my interest in renting a similar property and should anything pop up, that he lets me know. A few moments later, he sends me the property, a newly refurbished flat, that I am now currently renting. The whole process had been smooth, communication was great and Robin always responds to my concerns and questions promptly. This is the first time I’ve corresponded with a letting agent, and what a great first experience. Thanks a lot Robin! I would give 10 stars out of 5, if only Google will let me :)

Elma · 21 June 2023

★★★★★ 5/5

Google

Professional service with friendly staff, house was completely redecorated and carpets cleaned before we moved in. Quick reply to emails and queries and repairs completed in a timely manner.

LadyV · 5 August 2024

★★★★★ 5/5

Google

Fantastic company to work for. They really care about their staff & the personal touches make it a lovely working environment, whereby you are a name & not a number. The departments work together brilliantly to get 'the job at hand' done effectively & efficently. A truly great experience working with Chris & Jamie in the Commercial Department.

Cherie · 21 June 2022

★★★★★ 5/5

Yell

Openarch Review

My experience with openarch properties ltd was really simple and pleasant. Jaimee Carver was exceptional when it come to the service in all aspects of the rental and completion of the property we rented. From day one we were kept in touch with all aspects of maintenance and relevant pandemic information.

SallyB-489 · 17 November 2020

★★★★★ 5/5

Google

caring, compassionate. Understands the situation of trying to sort a property. My landlord, Megan, has been world class!! Everything I've needed has been seamless! Made my life extremely easy

Ed · 27 July 2024

★★★★★ 5/5

Google

I have been renting a flat with Openarch since August 2019 and I can say that I am very satisfied with their level of service. Our property manager, Kerry Cowlan-Neal, has been always very responsive to my emails and any maintenance issues have been dealt within 2-3 days. I would definitely recommend to anyone renting a property that Openarch manages.PositiveResponsiveness, Quality, Professionalism, Value

Christos · 27 August 2021

★★★★★ 5/5

Google

I’ve had the pleasure of working with Megan Sullivan at OpenArch. She made the process of renting and managing my property seamless and stress-free. Thank you, Megan, for your outstanding service!

Ashitha · 13 June 2024

★★★★★ 5/5

Google

Wonderful experience with Openarch team, Robin is very helpful and extremely responsive to all my questions and concerns. The application was easy and straight-forward, and I am able to move into my new home very quickly. Thank you very much.

Michael · 21 June 2022

★★★★★ 5/5

Google

I received very efficient and swift responses from this agent and was able to secure accommodation after searching for so long and receiving slow responses from other agents.

Teniola · 27 July 2024

★★★★★ 5/5

Google

From the initial enquiry to the move in, the process was easy and fast. With the help of Beth, we had a great experience and are very appreciative of her support. We hope to continue our tenancy as positively as it’s been so far!

Mark · 25 August 2023

★★★★★ 5/5

Google

Recently enquired about some properties to let with OpenArch. We’re quite new to renting so were a little unsure where to start! We spoke to Robin and he gave us some great advice and seemed really knowledgeable. Thank you Robin!

Jennifer · 21 June 2022

★★★★★ 5/5

Google

Went from enquiry to lease in under a week- fast and efficient with no corner's cut! Everything was done very professionally, all the correct paperwork and certification was to hand. Robin was on hand throughout and communication was very easy.

Joshua · 21 June 2022

★★★★★ 4/5

Google

My wife and I recently moved into a property managed by OpenArch. Maribel, took care of us from day one, and helped us secure the property, and to navigate all the issued we had during the process. Thank you!

Paulo · 22 November 2023

★★★★★ 5/5

Google

Recently rented a place with Open Arch - Patricia's help throughout the process made it swift and painless. She was friendly and professional, and was very prompt in all her replies and updates. The most hassle-free experience renting in Cambridge I've had.

Dan · 25 August 2023

★★★★★ 5/5

Google

Absolutly brilliand so far ,Faye was most helpfull with everything , fast and responsive for any querry i had . It did not take long to get my keys after all checks been done . Thank you Faye

Ireneusz · 21 June 2022

★★★★★ 5/5

Google

Graham and Michael did a great job repainting my ceiling after a leak. Super friendly and helpful.

Kelton · 28 November 2025

★★★★★ 5/5

Google

I had a nice rental experience with OpenArch. Special shoutout to Faye from the property management team. She is very helpful & understanding also she guided me throughout the rental process. Kudos to her and the team.

Mohit · 21 June 2022

★★★★★ 5/5

Google

I have had great experience with OpenArch. Robin Speed was my agent and he was very helpful and responsive throughout my application process, making sure all my questions got answered promptly. Very happy with my current lease.

Iveta · 21 June 2022

★★★★★ 1/5

Google

I wouldn’t recommend to anyone. Overpriced estates in poor condition. In the end they just take huge amount of your deposit to to put the place “to the standard that you found it in” blaming you for poor condition of the house.

Izabela · 21 June 2023

★★★★★ 5/5

Google

Excellent service from my property manager Megan Sullivan. Very quick to reply and sort any issues as well as notify us on any updates or house checks. Very good flat, spacious kitchen and garden.

Melissa · 28 December 2023

★★★★★ 5/5

Google

Excellent service from my property manager Megan Sullivan. Very quick to reply and sort any issues as well as notify us on any updates or house checks. Very good flat, spacious kitchen and garden.

Meli · 22 December 2023

★★★★★ 5/5

Google

I would highly recommend Faye Young of open arch she has been amazingly helpful, responsive and polite throughout all of our communication. It was a really pleasant experience to deal with her.PositiveResponsiveness, Quality, Professionalism, Value

Eden · 21 June 2022

★★★★★ 5/5

Google

I am renting one of their properties and since the first contact with my property manager, Maribel, they have always made sure to keep a constant line of communication as well as providing quick and informative replies.

Cecilia · 24 September 2023