Trusted Agent profile · Swansea
Verified
★★★★★
734 reviews across 2 platforms
Unit 4 270 Cockett Road, Swansea, SA2 0FN
Smiths Sales & Lettings Agents in's office in Swansea, at Unit 4 270 Cockett Road, is rated 4.9 out of 5 across 734 reviews on two platforms, including 701 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Smiths Sales & Lettings Agents in, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely lovely people. Were very helpful in all aspects of the purchase. Communication was clear and quick. Would definitely recommend 👍🏻 …
Thank you so much for your kind words, it really means a lot. We’re delighted to hear you felt supported throughout your purchase and that communication was clear and prompt. Robert will be especially pleased to know his help made a positive difference during the process👍🏻 …
1/5
GoogleAs a buyer, I've had a terrible experience. I put an offer in and details were given in writing over a WHATSAPP account with a screenshot of DiP. And then I was checking frequently to see if the owner has replied if they accepted it or not. The very next day I'm having a text message saying they have accepted another offer and they won't even tell me what the next offer should be to top it and says the owner would not be accepting any other offers. What if I am willing to pay higher than the market price. If I am seller I definitely wouldn't want to miss that opportunity and would expect them to earn the maximum I can earn for selling my property and not shutting off people who would be willing to pay more. Really terrible experience.
Totally understand how disappointing these things can be. A much higher offer was accepted. We take all feedback very seriously and will investigate the full process and if there was anything we could have done better. Unfortunately a strategy of putting in a low ball offers can result in no further negotiation as your offer could appear to be so far out. Ultimately its the sellers decision. Therefore this isn't warranting a bad review on us. I'd respectively ask that you remove this review.
5/5
GoogleWe've been renting the property with Smiths Sales and Lettings for over two years now. Signing a contract was simple and straight forward. Detailed inventory was taken before entering the property, noting any previous damage, to ensure both …
Thank you Maja . I'm so pleased to hear how you are made to feel from your dealings with our rental team . Hywel and Emma really are super stars
5/5
GoogleWe were incredibly impressed with Robert Smith's professionalism and expertise on handling the sale of my father's home, which had been our cherished family home for many years. From start to finish, Robert ensured the entire process was …
Thank you so much for your kind review. I truly felt honoured to be your agent of choice.
5/5
GoogleI had the pleasure of working with Charlie, and I couldn’t recommend him highly enough! From start to finish, he was professional, knowledgeable, and incredibly attentive. He took the time to thoroughly show me the property, answering all …
Thank you so much or reviewing Charlies services.
5/5
GoogleI fully recommend reaching out to Helen, makes the viewing easy and explains the process very clearly. If im in the market again I know who I will be contacting :) also has an Instagram page to make viewing easier @helen_smithshomes.
Helen is a lettings and customer super star. I'm so pleased to read you kind Google review 🙏 …
5/5
GoogleThis was our first time selling a property, and we highly recommend Smith's for your next move! Daf and Janine were extremely helpful throughout the process. They consistently exceed expectations and are available to answer questions at all …
😁🙏 …
5/5
GoogleSmith’s Lettings have been amazing from start to finish. Professional, friendly, and helpful, they made everything feel easy and stress-free. Communication was always clear and fast, and any issues were sorted quickly. You can tell they …
Im so delighted to hear of your experience with our lettings dept. Thank you
5/5
GoogleVery happy with our experience with Smith's Sales and Lettings. Communication was easy and straight forward both prior to the valuation and after. Our agent Rhys was polite, friendly and helpful and arrived at the agreed time punctually. …
🙏😁 …
5/5
GoogleI recently purchased a 3-bed house through Tom Edmunds, and the service was excellent from start to finish. The process was smooth, efficient, and handled with professionalism. Communication was clear, and everything was completed quickly. I can’t recommend Smiths/Tom enough!
I'm delighted to read how well things went for you with Tom selling your property. 🙏 …
5/5
GoogleWe recently purchased a property through Smiths, I have to say, from start to finish Dafydd Spear was excellent, very professional, communicated well, went above and beyond to make sure we exchanged and completed on time. Our only regret was that we didn't use Smiths to also sell our property.
Thank you for taking the time to review our services.
5/5
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5/5
GoogleVery professional and kind! Daf is excellent at what he does and is very talented in the work he does!
Thank you so much for your review 🙏 …
5/5
GoogleCan’t recommend Smiths enough! We’ve just sold our property with them and they were highly professional, skilled and communicative throughout the whole sales process. A special mention to Rhys, whose exemplary work ethic carried the process …
🙏 …
5/5
GoogleReally excellent experience buying our new home through Smiths Homes. It was a pleasure to deal with Robert Smith from our first viewing throughout the transaction, he was very knowledgeable, helpful and responsive. We particularly …
Thank you so much, it was my pleasure. Best wishes in your new home.
5/5
Googlegreat service, quick process and a excellent viewing experience with charlie :)
Thank you for your kind review
5/5
GoogleHighly recomended! The team worked incredibly hard on the sale of my property. Much appriciated.
Thank you Christopher
5/5
GoogleGreat agents, really helpful and easy to get along with. I definitely recommend Smith's for sales or lettings
😁🙏 …
5/5
GoogleWe purchased our property on the 18th of June 2025 through smiths. If you want friendly professional staff who can not do enough for you and keep you updated then I 100 per cent recommend smiths. A Special thanks to tom .janine .Charlie.
Thank you
5/5
GoogleRob was fantastic with me when helping me looking for my first property. His advice and expertise has been invaluable to me finding my new dream home! Highly recommend and a 5 star service. Thanks again.
😁🙏 …
5/5
GoogleWe have dealt with Rob Smith from initially putting our property on the market. Rob has been extremely helpful at all stages. Always keeping us up to date with progress at all stages. The sale did hit a few bumps on its way but Rob managed …
Hi Ian, Thank you so much for taking the time to review our services. Im delighted to hear your very happy with the sale and support.
5/5
GoogleI spoke to Nicola today whom had responded very quickly to my request to help me find a new home. Not only did Nicola register my details with genuine interest but also which I never been offered to date. Nicola has arranged for a call back to review my property to indicate if my property is being priced in accordance with the current market. This is exceedingly helpful to allow me to know my budget when looking for my purchase. Thank you very much Nicola Merry ChristmasPositiveResponsiveness, Quality, Professionalism
5/5
GoogleEveryone at Smiths homes has been extremely helpful and considerate of our situation during moving. Very fast and easy communication and have kept us updated/informed. Highly recommend!
Thank you so much for your kind words! We're really pleased to hear that you felt supported throughout your move. Fast, clear communication is something we pride ourselves on, and it’s great to know it made a difference for you. Wishing you all the very best in your new home, and thank you again for recommending Smiths Homes!
5/5
GoogleFrom start to finish, the staff at Smiths provided a superb service when I was selling my house. They answered all my queries straight away, and always kept me informed. I can thoroughgly recommend this company.
Thank you so much for your review 🙏 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smiths Sales & Lettings Agents in, Swansea won Platinum.
