Smiths Sales & Lettings Agents in Swansea reviews

★★★★★ 5/5

Google

We are incredibly grateful to the entire team at the Smith’s Homes Lettings / Agency for helping us finally step into our new home. Although the journey took six months of hard work and patience, it was absolutely worth the wait. We want to give a special mention to Tom and Abid. They kept us updated constantly and helped us through and through, providing exceptional support and guidance every step of the way. Thank you all for your dedication and for turning our dream into a reality!

Ann · 1 October 2026

★★★★★ 5/5

Google

My house sale completed today and I couldn’t be happier with the service that I received from Smiths Homes, Sales & Lettings. Selling our family home (built by my father) was a huge step, but Robert Smith understood and articulated the story of our home perfectly, differentiating himself from the competition in the process. He quickly secured a sale and the team managed the whole process seamlessly. Many thanks to Robert and the team.

Jonathan · 26 September 2026

★★★★★ 5/5

Google

Selling my first home with Smiths Homes, Sales and Lettings was such a positive experience from start to finish. As it was my first time selling a property, I wasn't quite sure what to expect, but James made the entire process feel so much easier. James was absolutely fantastic throughout. His communication was exceptional, he was always on hand to answer any questions, and his knowledge, professionalism, and reassurance gave me complete confidence every step of the way. Nothing ever felt like too much trouble, and he genuinely went above and beyond to make what could have been a stressful experience feel smooth and worry-free. A big thank you to the rest of the team as well, who were always friendly, approachable, and helpful whenever I spoke to them. I'm so grateful for all the support I received and wouldn't hesitate to recommend Smiths to anyone looking to buy or sell a home. Thank you all for such exceptional service!

Sarah · 3 July 2026

★★★★★ 5/5

Google

Selling a house can be a stressful process, but Smiths made it feel straightforward from start to finish. The service was outstanding throughout, professional, responsive, and genuinely supportive at every stage. Robert and his team were exceptional. Their knowledge of the market, clear communication, and attention to detail gave me complete confidence that everything was in safe hands. Nothing ever felt like too much trouble, and they consistently went above and beyond to keep things moving smoothly. What really stood out was their commitment and personal approach, I always felt like a priority, not just another listing. Thanks to their hard work and expertise, the sale was handled efficiently and with great results. I wouldn’t hesitate to recommend Smiths to anyone looking to sell their home. A first-class experience from a truly dedicated team.

Neil · 9 May 2026

★★★★★ 5/5

Google

I had a great experience with this agency. Provided me with great viewing experiences. The agent Abid was really friendly and helpful with all the details regarding the property. All the properties maintained by them are clean and perfect for a person to start their life with. Kudos to the team and Thank you so much for the support throughout the process of letting.

Ashly · 3 July 2026

★★★★★ 5/5

Google

I have just sold my house and the amazing team at Smith's Homes, Sales & Lettings made a stressful experience that little bit easier. Robert was my first point of contact. He provided prompt and perceptive feedback after viewings. Shereen did a great job with the photos of the house for the sales website. Once an offer had been made Abid made sure things were moving along as they should. I am NEVER moving again, but if I was I'd definitely use these guys again.

Karen · 6 October 2026

★★★★★ 5/5

Google

Smith’s have been absolutely wonderful during the whole process and have kept me updated through every step along the way. The whole team have been incredible and a special thank you to James who has been absolutely spot on from the first message. Will be highly recommending them to friends and family and will certainly be using them again in the future for every sale.

Joe · 3 June 2026

★★★★★ 5/5

Google

When buying our second home, we had an outstanding experience with Smith's from start to finish. Their team was professional, knowledgeable, and genuinely invested in helping us find our dream home, guiding us through every step with clarity and care. Tom was our main contact and was genuinely on hand with any query and we really appreciated his support and advice. Tom and the team were always responsive, proactive, and went above and beyond to make the process smooth and stress-free. Thanks to their dedication and expertise, we found the perfect home, and we couldn’t be happier. We would highly recommend them to anyone looking for exceptional service and results. Thanks all, you've given us a life time of happiness :)

Katie · 30 January 2026

★★★★★ 5/5

Google

Tom was excellent from start to finish on the sale of Our Home. The utmost professional most importantly a gentleman throughout the process. Kept us in the loop at every stage along the way. I would highly recommend Tom if you’re looking to sell or purchase a Home in the future.

Dave · 19 August 2026

★★★★★ 1/5

Google

After one year of living in a property managed by Smith's Homes Sales & Lettings, I feel it is important to update my review and honestly share my experience. Unfortunately, my experience with both the agency and the landlord has been extremely disappointing. Throughout my tenancy, I repeatedly reported serious damp issues within the property. Despite numerous requests for assistance, inspections, and promises that the problem would be addressed, the damp remained unresolved for over a year. I was left living in unhealthy conditions with little to no meaningful action being taken to permanently fix the issue. The maintenance service provided has been unreliable and unprofessional. Contractors would often say they would attend the next day or within a week, only to fail to arrive, cancel appointments, or become difficult to contact. On several occasions, I was given assurances that repairs would be completed, but nothing happened. As a tenant, it is incredibly frustrating and stressful to continually chase repairs that should have been dealt with long ago. Another issue relates to the condition of the property when I moved in. Before signing the tenancy agreement, I was informed that the back garden would be cleaned, overgrown bushes would be removed, and the area would be properly prepared. However, when I moved into the property, none of this work had been completed. The garden was left in the same neglected condition, which gave a poor first impression and demonstrated a lack of honesty regarding commitments made before the tenancy began. Customer service has also been very poor. When signing the tenancy agreement, there appeared to be a strong focus on obtaining positive reviews and maintaining a good image. However, once the agreement was signed and the tenancy had started, communication and support seemed to disappear. Responses were slow, follow-ups were lacking, and I frequently felt ignored whenever I raised concerns about the property. I would also like to highlight concerns regarding the office's advertised opening hours. The agency states that it operates from 9:00 am until 6:00 pm. However, whenever I attempted to contact them later in the day, I was often informed that staff were only available until 5:00 pm. When this discrepancy was raised and I suggested updating their online information so customers could contact them at the correct times, no action appeared to be taken. The most concerning part of this experience has been the ongoing damp problem and the impact it has had on my health and wellbeing. Living in a property affected by damp for such a long period is unacceptable. During my tenancy, I suffered from persistent coughing, wheezing, and chest infections. While I understand that health matters can be complex, I strongly believe that the condition of the property may have contributed to or worsened these symptoms. No tenant should have to live in an environment that raises concerns about their health and safety. As a result of the way this matter has been handled, I will be pursuing a formal complaint against both the agency and the landlord regarding the failure to properly address and resolve the damp issues despite repeated reports over an extended period. I believe tenants deserve safe living conditions, honest communication, and timely repairs when serious issues arise. Based on my personal experience, I cannot recommend Smith's Homes Sales & Lettings. The lack of action, poor communication, unreliable maintenance service, unfulfilled promises, and continued failure to deal with serious property issues have made my tenancy extremely disappointing. I sincerely hope that future tenants do not have to go through the same experience that I have faced over the past year.

Mohamed · 3 September 2026

★★★★★ 5/5

Google

Very friendly interactions and very good service, always willing to make time to help and sort out any issues. James was our main point of contact and he always went above and beyond to get things sorted as soon as possible.

Oliver · 4 September 2026

★★★★★ 5/5

Google

We cannot thank the whole team enough for the way they supported us through what was an incredibly difficult and emotional sale. From the very beginning, every member of staff we dealt with were professional, compassionate, patient and understanding. The empathy and sensitivity shown to us as a family meant more than they will ever know. Everyone we came into contact with were a real credit to the business, and we always felt that we were treated with genuine care and respect. We are now very close to completing on a new property, and when the time comes to put our current family home on the market, we would have no hesitation in contacting them again. A truly caring, professional and compassionate team. Thank you all for everything you have done for us.

Edward · 4 October 2026

★★★★★ 5/5

Google

Smiths Homes did a brilliant Job Selling our home. Tom is extremely professional, polite and knowledgeable he went above and beyond for us. Janine always kept us updated with the progress of our sale and always answered all our questions. We would highly recommend Smiths Homes to anyone who is looking to sell their home.

James · 11 March 2026

★★★★★ 5/5

Google

Abid was really helpful when showing us around a property recently, very knowledgable on the apartment and was more than happy to answer any questions I had as a first time renter. Super friendly service, and followed up with a phone call the next day. Made the experience very smooth for us.

Becca · 11 March 2026

★★★★★ 5/5

Google

Danny, Sarah, Lewis and the rest of the team were amazing throughout the sale of our house. Danny made us feel completely at ease with the valuation, explaining everything clearly and showing us potential properties to buy. Communication was excellent from start to finish and nothing ever felt like too much trouble. Sarah and Lewis were always on hand to answer questions and keep things progressing smoothly. We especially appreciated Sarah’s constant communication and support right through to completion. We are so grateful for all their hard work and wouldn’t hesitate to recommend them.

Julie · 19 March 2026

★★★★★ 5/5

Google

Smith's just sold our house, great company to deal with everything went smoothly!! Thanks to James Edmunds who dealt with the sale start to finish

Jonny · 26 August 2026

★★★★★ 5/5

Google

Smiths have been a great letting agent to find a rental through! Very attentive and listened to what I needed. Shout out to Emma who helped push paperwork through and was able to get me an earlier move in date - much appreciated!

Sami-Jo · 7 April 2026

★★★★★ 5/5

Google

Abid was very helpful in showing me around a rental property - knowledgable, polite and worked quickly to help us organise the contract with the landlord. Thank you!

Jon · 13 July 2026

★★★★★ 5/5

Google

I purchased a house from Rutt, Witt & Wilson and must say that they went the extra mile for me compared to my seling agent in London. Lewis did an excellent job in selling me the property (well he would wouldnt he lol), Sarah kept me informed throughout the process and John was there to fill the gaps. There was always someone to answer the phone. I would recommend this agency to any potential seller.

Mark · 19 March 2026

★★★★★ 5/5

Google

Fabulous support and advice all the way through the process, which was very much appreciated, as unfortunately, someone in the chain dropped out at first attempt. Janine kept the new chain together, kept everyone in the loop and ensured the …

Ann · 8 March 2026

★★★★★ 5/5

Google

Tom and Janine were a great team to work with when buying my new home. They answered all my queries and were very professional when it came to pushing things forward when they got bogged down. They were there from the very beginning to the very end. What more could you ask.

Geoff · 17 November 2025

★★★★★ 5/5

Google

Professional, efficient and committed. My recent transaction with this firm went seamlessly. They are a great company to rely on for any property related dealings. A special thanks to Tom, Janine and the whole Team at Smiths!

Nick · 11 March 2026

★★★★★ 5/5

Google

We had a fantastic experience with Smiths Homes, Sales & Lettings. James was an excellent estate agent, professional, knowledgeable, and always happy to help. Janine followed up on everything promptly and was a great communicator …

Owen · 8 March 2026

★★★★★ 3/5

Google

Such a pleasure to deal with Smith Homes Sales and lettings of swansea .the team were so professional .From our point if view , as a buyer they were so helpfull from our viewing to completion.Special mention to James and Janine who were …

Patricia · 8 January 2026