5/5
TrustpilotVery happy
Emma from the Strood branch was very helpful she answered all my questions with a professional approach she was also very helpful could not fault her thankyou again.
Trusted Agent profile · Swanley
Robinson Jackson Swanley reviews
★★★★★
445 reviews across 2 platforms
39 High Street, Swanley, BR8 8AE
Robinson Jackson's office in Swanley, at 39 High Street, is rated 4.0 out of 5 across 445 reviews on two platforms, including 222 Google reviews rated 4.8.
Reviews
Every review we hold for the Swanley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAbsolutely fantastic estate agents, takes the stress out
Absolutely fantastic estate agents! They are very much seller first agents and even supported the buyers well to help it all run smoothly. The best estate agents we've ever had. John Speer even supported us in our buying of a house with another estate agent. If you want an estate agent who looks after you and offers fair pricing and is the main reason the process even went through as they chased everyone (removed so much hassle) would highly recommend?
1/5
TrustpilotRobinson Michael Jackson Strood
We had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We ended up pulling out due to such poor customer service.We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.
1/5
TrustpilotRobinson Jackson’s Belvedere have zero…
Robinson Jackson’s Belvedere have zero customer focus. Not responding to queries, have now gone with a decent estate agent.
5/5
GoogleWe met with Rob Berry today and we were very pleased with the way he presented the property and answered all our questions, especially since all this happened on a Sunday. We were pleasantly surprised to find an experienced real estate agent who was very open and helpful.Thanks again Rob!
Agent replied · 20 June 2024
Good morning, thank you for sharing your positive experience with us! We’re thrilled to hear that Rob Berry made a great impression during your property viewing. We appreciate your kind words and look forward to assisting you further in your home-buying journey.
1/5
TrustpilotAnyone that’s considering renting with…
Anyone that’s considering renting with this estate agent please be very careful they will do anything to keep your deposit when your tenancy ends, they are very dishonest. Be very vigilant and make note of everything which is damaged within the property when you first move in and be sure to email them about this, no matter how small you may think the damage is, even a scratch on the wall inform them as soon as possible, as they will bill you with all sorts of damages in order to retain you whole deposit if possible.
1/5
TrustpilotAVOID
Very unprofessional experience. A viewing was agreed upon and confirmed on the same day, but no one showed up. Multiple phone calls went unanswered, and emails were ignored. No explanation was ever provided.
5/5
GoogleFantastic service. All staff have been extremely helpful from the start and dealt with any questions I’ve have had very promptly!
5/5
GoogleWe met Rob Berry today, very pleased with how he took care of us and answered all the questions that we had. As First Time Buyers, we have a lot of questions, and he is really doing his best to help make this process smooth. Many thanks!😊 …
Agent replied · 20 June 2024
Good morning Denisa Thank you for taking the time to share your experience with us! We’re delighted to hear that you had a positive interaction with Rob Berry. As first-time buyers, it’s completely normal to have a lot of questions, and we’re thrilled that Rob went above and beyond to address them and make the process smoother for you. We appreciate your kind words and look forward to continuing to assist you throughout your home-buying journey.
5/5
GoogleVery happy with the service we have received from everyone in the branch. Professional and efficient, would highly recommend
1/5
TrustpilotFrustrating offer confirmation form
The viewings have all gone well and everyone seems happy, but when it comes to making an offer, there's a form that takes quite a bit of time to complete. It seems like only Robinson and Jackson require this, other agents usually just handle offers through a simple email exchange.
5/5
TrustpilotStrood Branch, Highly recommended
recently sold and purchased with Robinson in Strood - What a team. Can not fault them in anyway. Our journey started with Reece the branch manager who was brilliant from the get go. it was tricky transaction, with multiple properties involved including the sale of my parent property, but they got it all done with Ease. Charley and Jade in processing were incredible, updating ourselves and our buyers constantly and even dealing with all our solicitors in great depth. I could not recommend this branch more if I tried.
1/5
TrustpilotAbsolutely appalling!! Avoid at all costs...
Absolutely appalling. We reviewed their website about their procedures with COVID and viewing properties. My parents who are cash buyers were looking to view a bungalow were told that they could not view the bungalow due to the fact that they had not sold yet?! They are in a fantastic position and are keen to find their dream home but were told by Nick the branch partner that they could not do this. When I pointed out that this information is not shared on the website he simply kept repeating that they had to have sold to be in with a chance of viewing. But this information is not anywhere on their site so I said it cannot be enforced if the rules are not clearly stated it is total misinformation at a high level. I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? Customer Service you can appreciate at its very best! as an ex estate agent I’m dumbfounded. In this day and current climate he was happy to turn people away. Lost business on a potential sale in excess of £400,000. A real clever business move .. business idiot of the year. Avoid at all costs.
Agent replied · 23 August 2024
Good Morning Tracey Many thanks for your review. I am disappointed that you have felt the need to leave the review that you have. Especially as you are aware that we telephoned the owner of the bungalow you mention and explained that your parents were very keen to view the property. We asked if they would be prepared for your parents to view the bungalow albeit they are not currently in a proceedable position. As we explained the owner then confirmed they are more than happy for your parents to view when they are in a proceedable position and when the chain below is complete but were not willing to let them view before this. Re your comment I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? You spoke with my colleague first who explained the situation. You then asked to speak to someone that you could make a complaint to and my colleague passed you to myself. I explained the situation to which you were still unhappy and asked who you could escalate the complaint to further. I explained that this would be myself. At no point did I say I am the Branch Partner who are you going to complain too. As discussed yesterday the owners are more than happy to arrange a viewing for your parents when they are under offer and able to proceed with a purchase if they are happy with the bungalow when the view it. Kind Regards Nick
5/5
TrustpilotGreat letting agency
Stacey Greenwood was amazing in the process of letting my house. She was extremely organised and assisted me with a numerous amount questions I had with a quick response. Overall, I would 100% work with Robinson Jackson again.
5/5
GoogleDealt with our sale and purchase very professionally
Agent replied · 23 September 2025
Thank you for your kind words! We're so pleased to hear that your sale and purchase were handled professionally, delivering a smooth and stress-free experience is exactly what we aim for. If there's anything else we can help with in the future, don't hesitate to reach out!
4/5
TrustpilotWe booked RJ to sell our home in early…
We booked RJ to sell our home in early 2023 and were very impressed with the introduction. As time went by many people came to view the house but alas no sale. Eventually towards the end of the year we received an offer and were glad to accept. Only downside during the year was that on one occasion the garage door was left unlocked and a light was left on inside the house. The house keys were misplaced on one occasion but luckily we found a second pair.
5/5
GoogleI can’t recommend Michelle and the RBJ team highly enough. This is the 2nd time that I have used them and they were amazing, Gemma especially. Great communication and tenacity exactly what you need from your Estate Agent. 100% highly recommended.
5/5
GoogleI have to thank Charlotte Russell for her professionalism, friendliness and nothing being too much trouble for her in helping me at a stressful time to find myself a flat. An asset to Robinson Jackson.
5/5
GoogleMade moving very easy, quick and informative responses. Such a lovely team of people who are super helpful
5/5
GooglePurchased our house through Robinson Jackson of Swanley Office. We found everyone to be friendly and professional. A very special thanks to Matt who helped us find the right house. He made our purchase easy and stress free and went that extra mile to help us before moving on to new pastures. Would definitely recommend them.PositiveProfessionalism
5/5
TrustpilotMy partner and I have had a nice easy…
My partner and I have had a nice easy move in with the team, thank you Xanthe, Hollie, Fel and Chloe
1/5
TrustpilotRainham/Chatham - Aviod, try other Estate agents
Until your property is rented by RMJ, its a OK. Trouble starts when the Tenants stop paying rent, You as landlord has to chase RMJ for rent. No one from RMJ will contact you to give you update. Don't bother calling RMJ - Credit controller never answer the phone(I mean NEVER). Coming to Repairs - Have to chase many time to get quote. But Managing fee will be deducted, with out delay. All this is Full Managed Service.
5/5
GoogleGreat experience with the purchase of my new house. Terri was brilliant during the process , with communication and issues needing chasing / resolving . The after care from Matt has been above and beyond, with any queries regarding the property after moving in. I would highly recommend the team.
5/5
GoogleMost impressive. Unable to help directly due to lettings being handled via a central hub. But courteous and assistive with my needs. Sat me down and referred me directly to the letting someone department and effectively held my hand. Will highly recommend both sales and letting a departments.
Agent replied · 20 June 2024
Dear Heston Thank you for your most impressive review! We appreciate your understanding regarding the central handling of lettings and are pleased to hear that our team was courteous and assistive in directing you to the appropriate department. We're delighted that you felt supported and that we effectively assisted you. Your recommendation for both our sales and letting departments is truly valued. If there's anything more we can do for you in the future, please don't hesitate to reach out. Thank you for the recommendation! Michelle and the team
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