Robinson Jackson Swanley reviews

★★★★★ 5/5

Trustpilot

Simply the best!

We were from way out of area and selling a property for an elderly relative. Robinson Jackson were recommended to us by a neighbour. We were impressed with the company and Scott, in particular, right from the initial contact. In challenging circumstances he and Tony gave us prompt, efficient, sensitive and frank service. They really know the local market and went the extra mile to help us in every way in order to ease our pathway. Communications were timely and effective. The house sold in record time with efficient management from the progressing team. We cannot thank you enough. Carry on doing what you do!

Adele · 14 February 2023

★★★★★ 1/5

Trustpilot

Very poor customer service from Tippi Prew at Robinson Jackson

Despite us already having a mortgage in principle, she repeatedly pressured us to use their in-house mortgage services. She stated that without a mortgage in principle we would not be allowed to view the property, even though we had already provided an email from our independent mortgage adviser confirming how much we could borrow. Her approach was unprofessional and made the experience very uncomfortable.

Kamrul · 16 December 2025

★★★★★ 1/5

Trustpilot

We’ve had a horrendous experience with…

We’ve had a horrendous experience with Robinson Jackson and would recommend avoiding at all costs. As first time landlords, we have had a serious issue with our tenant (including theft, crime & missed rental payments) and Robinson Jackson have done nothing to protect us as landlords. Our property was left destroyed, we are very out of pocket (even with insurance) and months down the line, Robinson Jackson continuously fail us. You never get a response, and when you do it’s often wrong or missing vital information. Would literally go with any other estate agent over them.

Natalie · 29 June 2025

★★★★★ 1/5

Trustpilot

They offer no help or support

They offer no help or support, they are simply a middle company that aims to get people’s money and add an extra unnecessary charge to there invoices , could be avoided

Fellow · 20 August 2026

★★★★★ 5/5

Trustpilot

Very Professional and kept us well informed

What l liked about these agents were that they are very straight forward to use and upfront. They answer the phone promptly and will call you back if a member of staff is not available. I used the Strood Branch when we put our property on the market in September and within a couple of weeks we had a buyer. We had moved to the West Country in early September and did want someone local to keep an eye on our property which they did at no extra charge while the conveyance was progressing. Michelle was good giving up regular reports as to the process from both sites of the transaction until exchange and completion on 19th December. Thank you for your assistance and professional service to us, we were very grateful.

Neil · 24 December 2022

★★★★★ 5/5

Google

I chose Robinson and Jackson from other quotes I was given because although they were not the cheapest they were the most honest in their calculation of their fees ( including vat and other hidden costs). Matt got the process rolling and was very clear in his explanation of what happens.When the process appeared to stall, Michelle Branch manager got things back on track and kept me in the loop with communications , Gemma also calmed me when I rang a bit anxious on occasions. The only difficulty I found was when the process was handed on to the forwarding team at a different branch. I prefer to deal with people I've met and I would of preferred for the sale to continue within the branch I chose. In the end Michelle in swanley branch did oversee the sale to completion and I'm very grateful for that. Thankyou to all at Robinson and jackson

Susan · 21 February 2024

★★★★★ 1/5

Trustpilot

I had a very bad experience with this…

I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolutely nothing, then I called and they said that the owner had gone private (a lie), if I didn't call they weren't going to let me know, precious time for me, because during this time other agencies called me to view other houses, and I refused, thinking that we would be accepted, and after a few days when I go to the site, I still see the property there, and even more, other new pictures, so it's clear that it was a lie on their part, that the owner had gone private, I don't understand why these lies, why don't they tell me the reality, that you were refused and the reason why? ...as I said, very bad experience with them, not serious.

Rina · 26 May 2025

★★★★★ 1/5

Trustpilot

ROBINSON JACKSON Contributing to the poor living conditions in the UK

I'm a tenant being affected by an ongoing issue with drainage that has come through the ceiling and affected my laptop and 2 couches. It's been going on since August 2024 and property management hasn't been in touch to address repairs or replace damaged items. Been dealing with a manager Steve Thompson who's the person who left the 5 star review BTW so their rating is manipulated. He confirmed that his staff made no notes of the issue on the 20th February when the leak appeared on 11th August 24. These people will take money from landlords but provide minimal support and management services, and when there's an issue they waste time and effort causing more stress with idiotic sarcastic comments rather than resolve the issue, and have the nerve to get defensive when you mention incompetence is being displayed rather than doing the professional thing and assist with resolving the issue. This company needs to be liquidated or disbanded, if it chooses to stay active then they need to learn English, and understand their responsibilities and liabilities. Also, if they inform you that you need to claim on your contents insurance, their landlord is liable in my instance and their landlords insurance should be able to replace my items as they and the landlord are liable. What a joke, they can't even pass on basic information for God's sake, even a potato has more use than those I've dealt with, at least a potato has the potential to power a light bulb, these lot probably aren't even fit for fertiliser or manure.

Xane · 22 May 2025

★★★★★ 5/5

Trustpilot

Lacey was great

Me and my family Have been shown around the same property twice by Lacey. She was very professional and we didnt feel rushed at all. She was friendly/polite and sociable. And a credit to your company.

Danny · 18 June 2026

★★★★★ 5/5

Trustpilot

Had a great experience with Robinson…

Had a great experience with Robinson and Jackson Swanley branch. Zac who was my sales negotiator was absolutely amazing he kept me updated at all times and ensured the correct buyer was found for me in a matter of weeks, his top customer service skills and genuine kindness and desire to sell my property was evident from the get go. Thanks Zac and the team for making my sale as stress free as possible can’t rate them highly enough!!

Jada · 5 September 2022

★★★★★ 5/5

Google

It was a great privilege to know Robinson Jackson Estate Agents when searching for a home. It is the best Estate Agent in Swanley, and I am happy to recommend it to anyone searching to buy a house in Swanley. Most especially, Pat, one of your agents, was fantastic. She was very professional at her job and gave me hopeful advice while viewing each property. Whenever I find fault in a property, she remains calm and sweet. I love her so much. I wish all the best.

Ruth · 19 April 2025

★★★★★ 5/5

Trustpilot

Thank you for your professionalism

We have used RMJ for many years and they haven’t disappointed. Tammy has been very helpful in attending to all our questions and concerns. The overall team at RMJ have also been very polite and friendly. Would not hesitate to use them again.

Neil’s · 21 November 2024

★★★★★ 5/5

Trustpilot

I would like to recommend…

I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company

Customer · 9 July 2024

★★★★★ 5/5

Google

We have recently sold our property with Robinson Jackson and we could not fault them at all! It was such a smooth process and was kept up to date at all times. We could not recommend them enough and thank all staff there for their help!

Carly · 16 March 2026

★★★★★ 5/5

Google

Great comunication, excelent service. Gemma was our agent and she supported us all the way along with the purchase. She is very professional and a kind person.

Aida · 23 December 2023

★★★★★ 1/5

Trustpilot

Avoid Robin Michael Jackson

For sellers and buyers alike, please avoid this Michael Robinson Jackson letting agent like a PLAGUE. By default, I avoid writing reviews as I understand people can have off days but this isSimply unprofessional, incompetent and self serving by this letting agent. Booked a viewing request via zoopla, got a call from one Joseph in the Gravesend branch who told me that the Mortgage Illustration that I had given them previously in order to view a propety shows my funds is insufficient to meet the asking price of the property.The Joseph guy simply did not read through the Mortgage illustration to understand it clearly before calling me because to view a property advertised by Robinson Michael Jackson (RMJ), you must show them agreement in principlewhich in itself is foolish and should be unlawful and no basis for it as there is no law to that effect in the UK. Back to the point in fact, I forwarded him another agreement in principle which he says has ran out and I said well, it shows you I can afford what you are asking but the guy insisted I should get him an up to date AIP so i came off the phone, checked through the Mortgage Illustration and rang him back to clearly explain to him what the Mortgage Illustration outlined as he did not take his time to read through the Illustration after which he put me on hold to several timesto check with his colleagues. You won't believe after seeing that he was wrong, he startedasking for proof of funds to which I told him if he's trying to see my bank statement just to view the property, that would never happen. He went to their rehersed line that the vendorwants to see all those information to which I said if that's what RMJ and the vendor wants, it's not going to happen and that there are other properties on the market to viewwithout going through this hassle just to view a property. The guy puts me on hold, came back again and tried to phrase it againand I told him I won't be giving him those because all they wanted initially was AIP and now he wants more to just view the property. To make everything worse after he noticed I wasn't going to give in to what he's asking, he then said they don't know when the viewing will begin as they don't have access yet to the propertyto which I said, you should have told me all that from the beginning that you don't have access to the property to commence viewing but we've gone through all these for you to tell me that you want to put me in a viewing list when you have access to which you have no clue. My take to people isto avoid this Michael Robinson Jackson like a plague for both Sellers and Buyers. All I see is a letting agent that is in for itself and not the vendor and obvious no proper idea of customer service toward their customers in the form of the potential buyers. Before I forget, I had to step out of the officeto make this call in the cold so you can understand how annoying it is to provide all the information the guy needed and then be told, we don't have access to the property yet but when we do, we will put youin the list of people to see it. What a sham of a letting agent. Any vendor listing or letting through RMJ, if you can speak or show the potential buyer the place yourself, do it and be open to share your contactwith buyers especially if you want a quick sale as this guys will keep your property on the market just to get traction.If you must adverise through RMJ, don't use them as the sole agent. This experience for me is so annoying as I recently tried to view another property advertised by a different letting agent and one of the agents called me and said, I will takeyour name down and let you know when we have access to the property as the vendor is away. That was nice and easy, no controversy at all but RMJ wants to know when you wake up and go to bed before they show you the property. The government need to look into this issue with letting agents asking to see people's bank statement/AIPbefore viewing. These are people's information. If I am not making an offer, you shouldn't be asking for it and I get it, someone might be saying they only want to see serious buyers to which I say, if every business in every sector operates like this, they will run aground in not time. It's part of life that someone might ask to view and change their mind but they should not be forced to show personal information just to view a propertythat the letting agent use for the statistics. By the way, if you've ever given them your information, you can ask them to delete it according to the GDPR regulation.

Solo · 23 November 2021

★★★★★ 1/5

Trustpilot

Promise the world and give you nothing

Promise the world and give you nothing, weeks without any communication or advice. All the staff were friendly at first, then once they have you, they quite pompous and overbearing. Think they are mini gangsters..

Just · 16 May 2026

★★★★★ 5/5

Google

Matthew and the team at the Swanley branch of Robinson Jackson are superb! Our Uncle's property was expertly valued, recognising it's rare features for its location, despite it being in need of modernisation. My brother and I, within a few weeks of issuing instructions, were presented three interested buyers who were invited to submit 'last and final offers', thus ensuring we received the best possible price. Considering our sale was conducted during COVID restrictions, we were impressed with the swiftness and professionalism of the service provided. Thank you all very much.PositiveProfessionalism

David · 25 August 2021

★★★★★ 5/5

Google

First of all thank you to Michelle & Team for all of your assistance whilst finding a property. We could not thank you enough for all the advice & help you provided with us. Nothing is ever too much, even if something goes wrong the team still go out of their way to help you resolve situations. Always friendly to speak to on the phone and always prompt with their replies. I feel Michelle & Team took away a lot of our stresses and quickly discovered what properties we liked so they could recommend properties to view. We will definitely be using Robinson Jackson Swanley again. The best estate agents we have used. Thank you so much to you all!PositiveResponsiveness, Quality, Professionalism

Nicole · 25 August 2021

★★★★★ 4/5

Trustpilot

the team were helpful at every stage

the team were helpful at every stage - we'd moved aborad and trusted them to sell the house

Stephen · 3 September 2026

★★★★★ 5/5

Google

Uall!!! Alana and Gab are incredible, they showed us the properties in very positive way, gave us all the details and the possibility about the houses!!! Thanks so much.

Matheus · 20 September 2025

★★★★★ 1/5

Trustpilot

AVOID THIS ESTATE AGENTS

AVOID, AVOID, AVOID this estate agents at all costs ! had to keep asking for updates which never came. Finally made a complaint to branch manager at Chatham by mail, received in my opinion a vulgar display of how NOT to talk to an existing client.FOUR DAYS NOTICE GIVEN BEFORE COMPLETION AND THIS COMPANY REFUSED TO TAKE ANY RESPONSIBILITY.We had planned to give all of my wife's late mother's furniture to the British Heart Foundation, however this was not possible and we ended up having to have it collected ourselves at a huge cost and the furniture was destroyed as we had nowhere to put it.We approached RMJ to ask them to cover the cost of the collection from their £4710.00 fee but they flatly refused.Basically we now have to pay them £4710.00 for not doing a professional job.ABSOLUTELY SHAMEFUL AND AVOID THIS ESTATE AGENTS IF YOU CAN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Don · 29 June 2021

★★★★★ 5/5

Google

We owe our house purchase going through to the Robinson & Jackson team. Michelle, Laine, Terri and Matt all played their part. Anything that you can imagine going wrong with a house purchase went wrong at no fault of R&J and yet they managed to get us over the line. I spoke to Michelle more than I did my wife over the last couple of months. Lol. And nothing was ever too much. She stayed late and talked us through each different situation that arose. The best way to describe them is although it's a business, they genuinely care. You are not a name in the system. You are a person with hopes and dreams for your new home. And they stopped at nothing to make that a reality. Thank you so much and I can't recommend them highly enough.

Paul · 21 June 2021

★★★★★ 5/5

Google

I can not be more please with the service provided. I was a first time buyer and Michelle Dean gave me a lots of tips, information and got to view superb properties adapted to my family needs. Comunication with her was excellent, as well as mortgage advisor and solicitors recommended by her. Thank you, we finally found out dream home and it was a absolutely pleasure work with you. Very professional, totally recommend them, especially Michelle Dean who was the person making for us the process very easy as a first time buyers.PositiveProfessionalism

Orwa · 21 June 2021