Trusted Agent profile · Swanley
★★★★★
445 reviews across 2 platforms
39 High Street, Swanley, BR8 8AE
Robinson Jackson's office in Swanley, at 39 High Street, is rated 4.0 out of 5 across 445 reviews on two platforms, including 222 Google reviews rated 4.8.
Every review we hold for the Swanley office, from every platform, shown as written. First names only.
5/5
GoogleWe met Mr. Harison today and we found him very informative and helpful agent.
Thank you so much for taking the time to leave us a lovely 5-star review! ⭐️ We’re delighted to hear that you found Harrison informative and helpful during your visit. We’ll be sure to pass your kind feedback on to him. Thank you for choosing Robinson Jackson Estate Agents, Swanley, we really appreciate your support! 🏡😊
5/5
GoogleWonderful viewing conducted by Georgia-mai ✨ very personable and knowledgeable about the properties prospects
Thank you so much for taking the time to leave us such a wonderful 5-star review! ⭐️ We’re delighted to hear that you had such a positive viewing experience with Georgia-Mai. It’s fantastic to know that you found her personable and knowledgeable about the property and its potential. We’ll be sure to pass your lovely feedback on to her! ✨ Thank you for choosing Robinson Jackson Estate Agents, Swanley, we really appreciate your support. 🏡😊
5/5
GoogleI recently contacted Robinson Jackson to arrange a viewing for a house we found on Zoopla, and we couldn't be happier with the experience. I have to mention our agent who facilitated the viewing, Gemma Neale, who went above and beyond in helping us search for our dream home. She was always available to answer any questions or concerns we had. Overall, Robinson Jackson is a very trustworthy estate agent with great customer service and dedication to find you your dream home.
Hello Mintu Thank you for sharing your wonderful experience with us! We're thrilled to hear that Gemma provided exceptional service and went above and beyond to help you find your dream home. At Robinson Jackson Estate Agents, we take pride in our commitment to customer service and ensuring a smooth home-buying experience. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help you every step of the way, Regards Michelle
5/5
GoogleExcellent service from Harrison, kind, reassuring, and very knowledgeable throughout my house sale. He was always available when I needed support. I highly recommend Robinson Jackson, especially for Harrison’s outstanding service. Thank you!
Wow, what a fantastic review! Thank you so much for your kind words and for taking the time to share your experience. Matt and Pat will be thrilled to know that their expertise, dedication, and proactive approach helped make your sale both successful and stress-free. It means the world to us that you felt informed and supported throughout the process. Your recommendation is truly appreciated, and we’re so pleased that you’re happy with the outcome. Best regards, The Robinson Jackson Team
5/5
TrustpilotHouse Purchase
When buying my first house recently, the house was being sold via the Robinson Jackson branch in Gillingham. Although there were ups and downs, and delays (not because of them, because of my solicitors), the sales progressor: Kay Young, was absolutely amazing. She is honestly a credit to the company. She always kept me in the loop, did the most that she could for me and to get updates for me, and just went above and beyond! I would highly recommend this estate agents, and especially Kay. She is a gem and they should be lucky to have her!
5/5
GoogleHad a great experience finding my first home with Robinson Jackson. They have an exceptional team, and I’m especially grateful to Harrison, Matthew, and the rest of the staff who supported me throughout the process. They were always prompt in responding to emails and calls, as well as friendly and professional at every stage. I truly appreciated their help and would highly recommend them.
5/5
GoogleMichelle was absolutely incredible. She did everything in her power to get our offer accepted and we will forever be grateful to her. Michelle is efficient, professional, friendly and dependable. One of the best in the business.
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Michelle. She takes great pride in providing exceptional service, and it’s amazing to know her hard work and dedication made such an impact. Your kind words mean the world to us, and we’re so grateful to have been a part of this journey with you. Congratulations on your new home! If you ever need assistance in the future, we’re always here to help.
5/5
Googlegeorgia is the goat and is so good at her job xx
Thank you so much for the fantastic 5-star review! ⭐️ We absolutely love hearing that Georgia is so good at what she does. We’ll definitely be passing your lovely feedback on to her, she’ll be delighted! Thank you for choosing Robinson Jackson Estate Agents, Swanley and for your amazing support! 🏡💛
5/5
GoogleVery helpful and not hurried.
Thank you so much for taking the time to leave us a 5-star review! ⭐️ We’re delighted to hear that you found our service helpful and that you never felt rushed during your viewing. Taking the time to listen and make sure our clients feel comfortable is really important to us. Thank you for choosing Robinson Jackson Estate Agents, Swanley, we really appreciate your support! 🏡😊
5/5
GoogleAfter having 3 houses fall through we finally found our dream house with Robinson Jackson. Everyone on the team was great, especially Michelle! Great communication and a smooth sale! Thank you so much! Lauren & Mike x
Dear Lauren and Mike, thank you for sharing your wonderful experience with us! We are thrilled to hear that you found your dream house with Robinson Jackson Swanley after some challenges. It’s fantastic that the entire team, provided great communication and ensured a smooth sale. I will pass on your thanks to Michelle. We appreciate your kind words and wish you all the best in your new home!
3/5
TrustpilotLike
Like - Near the end I liked the way Jo Rossiter was following up and assisting in the same. This made the process efficient.Dislike - If someone is temporarily filling in for the person dealing with the sale then that person should be upto speed with all the information related to the customer such as exchange of emails, conversations etc. that has happened till that time. It saves the customer from having to explain it again.
5/5
TrustpilotProfessional and knowledgeable
Learna came to do a valuation , , her professionalism and kind friendly manner helped a difficult situation feel so much more relaxed . She came totally prepared with all the relevant paperwork and information that I needed . If I decide to sell i will feel very confident knowing I am in safe hands . Thank you .
5/5
GoogleMy experience with Robinson Jackson was second to none. I was given an honest valuation by Michelle so no dropping the price a few months later. Gemma and Matt were brilliant. I couldn’t recommend a better Estate Agent. Well done team, thank you.
Dear Eve Thank you so much for taking the time to share your positive experience with Robinson Jackson Swanley. We are thrilled to hear that your experience was second to none and that Michelle provided you with an honest valuation. We appreciate your kind words about Gemma and Matt as well, and we'll be sure to pass on your compliments to the entire team. Your recommendation means a lot to us. Thank you once again.
5/5
GoogleThanks Matt, Michelle and Gemma from the Swanley sales team for your 1st class service from the very start. Highly recommended. Love the use of WhatsApp to keep everyone in the loop, and is such an effective form of communication.
Hello Richard Thank you so much for taking the time to share your positive experience with Robinson Jackson Estate Agents in Swanley. We're thrilled to hear that our team; Matt, Michelle, and Gemma provided you with 1st class service from the very beginning. We greatly appreciate your recommendation. We're delighted to know that you found our use of WhatsApp for communication effective and convenient. Keeping our customers in the loop is a top priority, and we're glad to hear that this approach resonated with you.
1/5
TrustpilotThey stole my £200 holding deposit when…
They stole my £200 holding deposit when I never gave misleading information cos I told them and they not giving me my money back when my tenant reference came back with a slight issue of late rent payments cos they don’t ask wether any late rent payment happened in last 12 months
5/5
TrustpilotRobinson Jackson have been a very proactive and approachable
Robinson Jackson have been a very organized and approachable estate agent, with a wide variety of properties in their portfolio. They have worked hard to answer my many questions on multiple properties I was looking into. Isabelle, was also very professional and adaptable in organizing viewings, answering questions during the viewings and following up afterwards to address the concerns of both buyer and seller.
5/5
GoogleI thank very much Robinson-Jackson. they are very professional they reply quickly on phone or by email. thank you so much ,particularly Michelle, you are very professional,understanding and patient. I recommend you this agency Robinson-Jackson
Good morning Edith Thank you for your kind words! We're delighted to hear that you had a positive experience with Robinson-Jackson, and particularly with Michelle, I will let her know your kind comments. Providing professional, prompt, and understanding service is what we strive for. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your recommendation! Regards Matthew and the team of Robinson Jackson
5/5
GoogleBig thanks to Michelle and her team at Robinson Jackson Swanley who have just recently sold our property which only took seven weeks to complete from the stage of accepted offer. We were most impressed by their attention to detail, communication and knowledge of the market and local area. If you are looking to buy, sell or rent in the Swanley and surrounding areas then head to these guys as they have been in the area for decades and know the area like the back of their hands.
5/5
TrustpilotAngela and Claire the Dream Team
We want to say an, extreme thank you to Angela and Claire and the team for their amazing work in the sale of our house, from inception right through the process and communication was spot on, our house took almost a year to sell, due to the constant change in interest rates impacting buyers they stuck with us during which was a very frustrating time. The best news of all was the phone call from Angela to say congratulations on our Sale.. I do not hesitate recommended them and a big round of applause to both Angela and Claire we cannot thank you enoughSimon & Cheryl xxx
5/5
TrustpilotHappy customer
Big thanks to Michelle and her team at Robinson Jackson Swanley who have just recently sold our property which only took seven weeks to complete from the stage of accepted offer. We were most impressed by their attention to detail, communication and knowledge of the market and local area. If you are looking to buy, sell or rent in the Swanley and surrounding areas then head to these guys as they have been in the area for decades and know the area like the back of their hands
1/5
TrustpilotDo not use them to let your property!
Do not use them to let and manage your property! Tyler from Gravesend is managing our property and it’s useless to pay for it. Nothing gets done on time, dates aren’t met, no calls, she isn’t proactive and just causes more stress. What a waist of money! When asking her about things she doenst even have an answer. Plus they only check the apartment once every 6 months and don’t have one letting manager per property. Do not use them!
5/5
GoogleWonderful service from an experienced team. Not pushy and well organised. Michelle has done a wonderful job creating a welcoming atmosphere. Can Highly recommend this branch.
We’re delighted to hear you found the team experienced, well organised, and never pushy, that’s exactly the approach we pride ourselves on at Robinson Jackson Swanley. … More
5/5
TrustpilotGlad we chose RMJ
We bought the house 20 years ago from RMJ and decided to sell with them after evaluating several agents and online companies. Was impressed from the beginning with their understanding of the market and the confidence they gave on the pricing, marketing. House was sold after two weeks on the market at the higher end of the pricing bracket.
5/5
GoogleWell what can I say, absolutely lovely team, nothing was too much trouble, always ready to help when needed & believe me I needed help!! I’ve used Robson & Jackson for 4 properties which Michelle Dean has helped ( Swanley branch) is the manager! She’s very professional, her eye to detail is second to none!! She’s hit a bullseye with every property we brought & sold through her! Fantastic Swanley branch *****
Thank you so much for your glowing review and kind words! We're absolutely thrilled to hear about your positive experiences with our team, especially Michelle Dean at the Swanley branch. It's wonderful to know that Michelle’s professionalism and attention to detail made such a difference in your property journey. It’s always a pleasure to assist, and we’re so glad we could help with all four of your properties, thank you for your continued trust and support!
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