Robinson Jackson Swanley reviews

★★★★★ 1/5

Trustpilot

The worst estate agent I’ve ever come…

The worst estate agent I’ve ever come across. I chased them multiple times to arrange a viewing to buy a property which they were not able to schedule in over a month. I was never called back (despite promises) and was even not registered in their system. I told them I was very interested and called them at least 5 times enquiring and they said they would call me back and never did. Finally spoke to someone who did arrange the viewing, and I get a call on the day saying the viewing was cancelled because the property had already been sold. Utter waste of time, unprofessional.

Laura · 18 July 2022

★★★★★ 5/5

Google

I would like to emphasise how so very impressed and pleased I am with the service that Robinson and Jackson have provided with regards to my house sale and purchase. They have always been contactable, very professional, very helpful and have always continued to keep me updated every step of the way. Robinson and Jackson have provided an excellent service which has been second to none and I have been extremely pleased and impressed with their assistance and support. It has made what can be a very stressful life situation that whole lot easier. I can’t thank them enough for all that they have done. Thank you so much for everything!PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 21 June 2022

★★★★★ 1/5

Trustpilot

Fraudsters

Sold us a house with floorplan saying the property is 100 sqm (hence the higher price we paid compare to other similar looking properties in the area) only for us to find out later the property is 80 sqm.This is fraud, this is lying, this is scamming people.Not long ago we also found out that they are not even TPO registered so I guess it shouldn't come as a surprise that they scam people like this in broad daylight.

Sara · 12 July 2022

★★★★★ 5/5

Google

Great service from Michelle and the team Terri was on the case all the way through the sale of mine and in laws property. Would recommend in a heartbeat. Thankyou ***

Dean · 21 June 2022

★★★★★ 5/5

Trustpilot

Sittingbourne branch- Incredible from…

Sittingbourne branch- Incredible from start to finish. Sam was professional, helpful and went about and beyond for us. House was under offer really fast and updated us throughout the whole journey. Thank you so much.

Jessica · 12 August 2021

★★★★★ 5/5

Google

Absolutely delighted with service I received from RJ at Swanley. Would definitely recommend

Sandra · 22 September 2024

★★★★★ 5/5

Google

Such an amazing and quick process, the team were absolutely amazing. We couldn’t be happier with how it’s been and would recommend to anyone and everyone!

Bradley · 22 January 2024

★★★★★ 1/5

Trustpilot

Horrible

I had a difficult experience with the Belvedere branch.

Christine · 23 November 2025

★★★★★ 5/5

Google

Had excellent service from Michelle and her team on finding a buyer for our property in a difficult market. We have been kept fully updated on all aspects of the process all the way along and would thoroughly recommend.

Russ · 21 June 2020

★★★★★ 1/5

Trustpilot

Swerve!

Really inadequate and incompetent service from these guys. From a tenants point of view, they will forget about you as soon as they have your money. We did not receive an inventory until after we moved in and for which after emailing several times to highlight some major issues, never once heard back from anyone. In short, it was a huge mistake to go with Robson Jackson; but such mistakes are there to be learnt from. Don’t make the same mistake we did! The woman who showed my partner round failed to highlight there was no fridge or freezer, that the electric meter is on a stick (in 2021!?) there is damage to the property as well as previous tenants belongings which would lead to the obvious conclusion that the property was not professionally cleaned before hand. All in all, this move has become a total nightmare and one that I wish we had not had made. We had been let down by several other agents before hand but I would encourage you to do your research and find a better set of agents who can offer you basic support i.e: courtesy to at least respond to your emails!

James · 13 December 2021

★★★★★ 1/5

Trustpilot

Strood branch are hopeless

Strood branch are hopeless They advertise a property's on website you call straight awayThey have a list of reasons why you can’t view You say I have sold cash in the bank they say it’s 10 days before you can viewI guess unless you want a mortgage with them they don’t careStrood seams to be run by youngsters who haven’t got a clue and property Or customer service Feel sorry for the people selling they don’t know that people want to view and are turned away because it doesn’t suit them to show property They were just as bad 20 years ago

Andy · 20 November 2021

★★★★★ 5/5

Trustpilot

Fantastic service provided for the…

Fantastic service provided for the selling of my mum's property. Ben and the team ensured we were kept up to speed throughout the process from start to finish.

Ceri · 11 June 2022

★★★★★ 5/5

Google

Great Estate agents, they look after customers amazingly, great customer service from the team. Well done. Thank you

Cesar · 21 May 2024

★★★★★ 1/5

Google

The sales/negotiating team are great, but once they've sold the house and it changes hands that's where it stops. We decided to do the viewings after seeing lots of people touching our stuff and the company not adhering to the covid rules with viewings only to serious buyers etc. Our buyers wanted to negotiate us leaving the white goods in the house, we said "no they are for sale, not for free", it was left at that but a couple of times the agent said "you're already leaving your white goods what more do they want" and I kept correcting that we were not leaving them. We weren't made aware that they had been told "ok", until exchange, and by then it's too late to do anything. £1200 out of pocket to replace the white goods we had to leave. I submitted a complaint and it got forwarded around and then ignored, so I sent another 2 weeks later. I just got a "sorry you felt like we didn't communicate enough but it's up to you to check" and passing the blame onto the solicitors. Outrageous. Not worth the 1% fee. The same person even called me (the vendor) mistaking me for the buyer, talking about renegotiating the price after the house survey, and in one call even started asking me how my mum died, I was just gobsmacked. So unprofessional. I wouldn't recommend these agents to anyone in the area.NegativeResponsiveness, Professionalism, Value

Nikki · 25 August 2021

★★★★★ 5/5

Google

Michelle from the Swanley branch of Robinson and Jackson went above and beyond to help us find a property. She took the time to find out exactly what we wanted and was extremely reassuring and helpful at what is a stressful time. We are so appreciative of the attention to detail and friendliness from the team at Swanley and want to say a big thank you. We will definitely use their services again and recommend the branch for anyone looking for a friendly, realistic estate agents that go the extra mile.PositiveResponsiveness, Quality, Professionalism

Maria · 25 August 2021

★★★★★ 1/5

Trustpilot

Treated me like I was bothering them by…

Treated me like I was bothering them by trying to buy a property. All other estate agents in the area were simply more professional and more relaxed.

John · 24 April 2025

★★★★★ 1/5

Trustpilot

Hanged up when tried to enquire about a letting

I merely called to enquire about a property for the employee whom I was speaking to, to just hang on me when I just wanted to say "OK, I think nobody will cancel the block viewings I will try again" which I didn't even manage to utter as she rudely hanged up on me! Poor treatment of customer...I've never experienced such thing...

Märr · 15 August 2023

★★★★★ 5/5

Trustpilot

5 Stars for RMJ Sittingbourne

This review is regarding Robinson, Michael & Jackson in sittingbourne (part of the Robinson Jackson group).This is the second time I have used them to sell my property and have again received the same fantastic service. From start to finish they have been great. Very proactive and understand what a ‘sense of urgency’ is. They qualified the buyer well and ensured everything was in place before the stamp duty holiday ended.I have no issue in recommending the Sittingbourne branch of this Estate Agent.

Lee · 15 July 2021

★★★★★ 5/5

Google

Had an amazing experience, Patt in particular was very friendly and helpful!

Aye · 17 August 2024

★★★★★ 5/5

Google

Excellent experience with this company. Helpful, friendly and very efficient. Would highly recommend if looking to move to this area.

Jason · 22 March 2024

★★★★★ 1/5

Trustpilot

The worst of the worst. please do not use

Wow. Why did I not read these reviews before using them. I have basically had the sameexperience specifically with Robinson Jackson Lettings. Ellie, who I have met sounded so promising at the beginning then everything was just a BIG mess, they dont update you, late viewings, they even tried to put in a dodgy tenant just to get rid of my property! Not to mention they charge one of the highest monthly fees 14% including VAT and the highest moving in fee of over £1000 not even including the contract. The worst is they moved in a tenant without doing an inventory, very dodgy and they obviously do not care about your flat and its contents. Filed a formal complaint today. Please do not make the same mistakes that I have done. It is very stressful.

Kurt · 1 July 2021

★★★★★ 1/5

Trustpilot

Will never use again

Used Robinson and Jackson to rent my flat, at first they were very polite and informative. As soon as the flat was rented all communication stopped and it became clear they just wanted the money and had no interest in customer service.Any repairs that were needed they just demanded money with little explanation of what the issue was.When I wanted to claim my property back from them they were very slow and unhelpful. Then after the contract ended and all fees were settled, they sent me a bill for £160 stating that emergency boiler repairs had been needed six months ago but it hadn't been added to my account. I wouldn't have authorised this as my family member is a boiler engineer. Very poor communication.The whole thing was a shambles from start to finish - will never use again.

Richard · 29 June 2021

★★★★★ 1/5

Trustpilot

Impossible to get viewings

Impossible to get viewings. I have lost count of the number of times I have received a property alert and called Robinson Jackson, only to speak with someone who says they'll have someone call me back 'right away' to arrange a viewing. They never do call back, and when I call back 30-60 minutes later I get told viewings are full. I don't understand how people are being offered or getting priority viewings and what more I can do to view one. I'm actively making offers on properties, have provided them with all of the information they need about my circumstances and it's made little to no difference at all. Shocking service. Don't care about buyers one bit.

Stuart · 10 June 2021

★★★★★ 5/5

Trustpilot

Dealt with Sam in the Sittingbourne…

Dealt with Sam in the Sittingbourne Branch, always happy to help and quick to come back to me.

Justin · 22 March 2023