Robinson Jackson Swanley reviews

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs

Avoid this agency at all costs. They seem eager to please at first but the minute you're tied in they will cause you hours of stress and misery. We were told numerous lies at and following the viewing - whatever it took to get us interested. None of the cleaning/work previously discussed was done before the move in date and it has been like pulling teeth to get anything done ever since. Like some other reviewers we spent hours doing this work ourselves as a result. Staff seem completely uninterested in the welfare of tenants or the condition of the property.

MarchHare · 21 August 2018

★★★★★ 1/5

Trustpilot

Totally time wasting!!!

Totally time wasting!!!I stoped my work and went to see 1 of the house they are selling,l did like it and same day l dropped offer and they accepted my offer;it was Friday afternoon...they asked my paperwork’s and solicitor letters etc...but it was weekend and l got contacted with solicitor on Monday morning and get it ready mortgage letters and bank statements...but guess what??They called Tuesday morning and said;l was late and someone gave better then my offer and they have to cancel it???is that joke...???If you want more money why did you accept my offer??If you accept it why are you trying get more offers??TOTALY TIME WASTERS Sorry...

Route · 7 August 2018

★★★★★ 1/5

Trustpilot

Rochester/Strood branch RMJ estate agents

Arranged a viewing in Rochester with Robinson Michael Jackson,hadA viewing confirmed by text for Saturday afternoon,we were at the property 15mins early,needless to say no one turned up or phoned,We phoned them palmed off with I don’t know where he is and He is not answering his phone,while we were waiting looked on their web page suddenly the house we were supposed to view is miraculously sold subject to contract,dreadful behaviour no wonder people are flocking to online agents.

Beeco · 4 March 2019

★★★★★ 5/5

Trustpilot

High recommendation for RJ

RJ find our tenants and manage our flat. We receive regular updates and bi- annual photos of the flat. Our tenants have always been happy, kept the flat in good order and paid their rent in full and on time. Any issues are dealt with in a swift and efficient manner by RJ. I would highly recommend them as agents.

Samantha · 14 January 2023

★★★★★ 5/5

Google

Great job done by Matt and the team they helped us all the way through the process

Mark · 21 June 2022

★★★★★ 5/5

Google

Brilliant team to work with - knowledgeable and incredibly responsive via phone & email.

Anna · 22 January 2024

★★★★★ 4/5

Trustpilot

After signing up to Purple Bricks to …

After signing up to Purple Bricks to sell our house which they failed to do we decided to use high street estate agent. R.J sold our property within 4 weeks of it being on the market. Good communication throughout the sale and onto exchange of contracts.. Only reason haven't given them 5 stars is the amount of money they charge but did get a fixed fee instead of a percentage and they were cheaper due to this than other local estate agents in the area.

Tanya · 17 January 2018

★★★★★ 5/5

Google

The team at Swanley were excellent start to finish: always friendly and helpful. Truly the grease in our moving process. I would confidently recommend them to anyone.

Tom · 21 June 2020

★★★★★ 5/5

Google

Efficient, friendly and helpful staff. Excellent service. Thank you.

Angela · 21 April 2024

★★★★★ 1/5

Google

Great saleman, awful estate agent This was our first time we had sold a property so when Matt came in with his Salesman approach of 'I know 200 people looking for a house like your's' I should have known it was too good to be true but anyway I still went with them. Considering they sold the property from new build, the plans they put on the website were wrong! They valued the property at £345k and to be fair to them the sales price was £327k however this was only after chasing them constantly to try and get a response about people who had been to see our house. It took nearly 2 and a half months and we hardly had any viewings. The company just didn't care about anything to do with the property as long as they sold it. Matt also gave us rubbish about 'you will have me as a point of contact', didn't hear from him again..... Once the house was sold officially I think in November we did not hear from Robinson and Jackson again until around Feb time, they gave us no updates on the sale, no information about how the chain was doing, nothing. We thought this all came through the solicitor until we received a call from Village Estates in Sidcup (for another part of the chain). Village Estates contacted us regularly with an update and gave us everything we needed. After receiving a call from the manager at R&J we were told in Feb that the lady dealing with our after sales was Jackie, to which we replied 'who?'. They were supposedly meant to have contacted us every week, given us updates, let us know how things were progressing but we'd had nothing. Still after everything we have only heard from the company once or twice since we have accepted the price. Be warned, if you want service don't go with Robinson And Jackson Swanley, incompetent, lazy, money grabbing salesmen. If you want your house only to be sold and you don't care about service, go to an online one. If you want to sell your house, constantly have to chase up your estate agent, pay over the odds in comparable to the service you get and then get absolutely no contact for months because they have got you an acceptable offer, go to Robinson & Jackson in Swanley, they would be perfect for you

Jon · 22 June 2017

★★★★★ 5/5

Trustpilot

I recently purchased a new home using…

I recently purchased a new home using Robinson Michael Jackson. From the very start of my dealings with them the team did everything possible to make my purchase as easy and stress free as possible They certainly put me first as the end customer. A special thanks to Jo in the Gravesend office who always went the extra mile and answered emails and phone calls at unsocialble times too - well recommended

Gary · 8 February 2021

★★★★★ 1/5

Trustpilot

Absolutely awful, warning to everyone thinking of renting with Robinsona md JAckson-DONT!

Rented a property in Greenhithe through RJ, was meant to be unfurnished but when I turned up to the property it was still furnished with dirty washing still in the washing machine and dirty toiletries in the bathroom, I was promised the property would be professionally cleaned including the carpets, it most certainly was not clean, after the flat was finally emptied I was told it would be cleaned. I was then told it was cleaned but yet the carpets had not been hoovered, there was cobwebs everywhere, the skirting was still dusty. Marks on the walls, the bathroom floors had not been cleaned and the windows were awful, the cooker and fridge were also awful. After taking time off work and getting friends round to help clean it looked better, I paid for the walls to be painted. Then a year later was told I had to be out as the landlady was selling up and the new buyers were buying the place to live in and not rent out! I struggled and worried to find somewhere else for me and my little boy. A few days before I was due to move out my ironing board collapsed and left an iron mark in the corner of the room on the floor, I contacted my home insurance who agreed to replace all the carpet, however I was told by RJ that the landlady wanted £465 for the carpet. I explained I had contents insurance ( this is something they ordered I have and that I could not move in without it) but they were useless and didn't care. The landlady is now trying to claim nearly £1000! Yesterday I went to collect my post from the old address only to find out from the new tenants that it is actually being rented out!! So RJ completely lied to get me out despite me being an excellent tenant and paying rent on time every month. They also showed me that the carpets were new everywhere so they were trying to claim new carpets for the whole flat rather then just the front room (which is absolutely tiny) Do not trust RObinson Jackson at all,they just take the money but absolutely no care for their tenants, do not believe in doing what's right. awful.

Lou · 6 May 2016

★★★★★ 5/5

Google

I don’t do Google reviews or surveys on the whole but there is an exception to very rule and this is one of them. I was selling and it was so lovely to phone and speak to any of the team and be informed of the current situation. Matt deserves a special mention for his undying determination and professionalism in this sale. Thank you Robinson Jackson SwanleyPositiveResponsiveness, Professionalism

Mandy · 25 August 2021

★★★★★ 5/5

Google

The staff in the Swanley branch were extremely helpful and patient in assisting us with our property sale. We have never sold a property before and they talked us through every process with kindness and understanding. They kept us up to date with everything that was happening with either a text or an email. I would not hesitate to use them again.

Heather · 21 June 2022

★★★★★ 5/5

Trustpilot

1st class service.

I recently purchased a property sold by Robinson-Jackson, the process was 1st class from start to finish and all the credit goes to Margaret and Andrea who made sure the sale goes through without problems and kept me updated all the time.

T · 11 February 2024

★★★★★ 5/5

Trustpilot

Great service !!!!

Recently used Robinson Jackson for the sale our my parents bungalow. From start to finish was really happy with their service, but also support in the process.Would highly recommend this estate agent for anyone buying or selling a property.

Debbie · 29 March 2024

★★★★★ 5/5

Google

Great service, always friendly and helpful

Lynsey · 22 March 2024

★★★★★ 5/5

Google

Amazing experience with Robinson and Jackson, super friendly and helpful!

Sam · 23 December 2023

★★★★★ 5/5

Google

We can’t speak highly enough of all the staff at this agents. We particularly appreciated the branch manager Michelle who has a wealth of experience and put us at ease when we had concerns. They were professional from the off and worked so hard for us which was fantastic. We recommend them without any hesitation and will definitely return to them in the future should we need an estate agent.

Carolina · 21 June 2020

★★★★★ 5/5

Google

Excellent coordination and good service 👍 …

Anitha · 21 February 2024

★★★★★ 5/5

Google

I would strong recommend the team at Robinson at Swanley, they helped me through a very difficult time in my life and they bent over backwards to help me through each step of the process. I met all of team at some point and each and every one of them was so helpful, polite and understanding which made my life so much easier. I would just like to say a massive thank you.

David · 22 June 2018

★★★★★ 5/5

Google

Great, friendly service. Recommended.

Joseph · 22 March 2024

★★★★★ 1/5

Trustpilot

Fake Google Reviews

EDITED DUE TO RMJ's ATTEMPT TO FLAG/ SILENCE THIS GENUINE REVIEW!

P · 15 April 2025

★★★★★ 5/5

Google

Excellent service well worth every penny! The team were fantastic and super helpful. The team went the extra mile, ensuring the communication between solicitors on both sides of the process. We were already let down by another estate agent in the area and felt like Robinson Jackson kept to their word and did not let us down at all. We would recommend Robinson Jackson for their reliable service!

P · 21 June 2020