Quealy & Co Swale reviews

★★★★★ 5/5

Google

Special thanks to Jack Coleman for all his help - excellent communication and very accommodating with multiple viewings!

Meraj · 23 February 2024

★★★★★ 5/5

Google

Great help selling our house . Made us fill special. Thankyou all so much .

Julie · 17 December 2025

★★★★★ 2/5

Google

Was really disappointed. We purchased a house at Redgrove Avenue & was told it would be handed over after a deep cleaning. Unfortunately, the carpets are very dirty. The kitchen shelves are stained & dirty. The toilet is stained & very dirty. Paint stains on the borders of the wall. The fridge shelf is broken. Most of the walls have plenty of nails on it. Overall, really very disappointed after seeing the condition of the house & not at all happy on receiving our house keys. Hope, you do check once in everything before the keys are handed over to the buyer. Thank you, Preethi Thomas

PREETHI · 4 December 2024

★★★★★ 1/5

Trustpilot

I viewed a property for sale with…

I viewed a property for sale with Quehly & Co, I made a cash offer over the asking price. Quehly called me the day after offering me other properties, I politely explained I was only interested in the property I bid on, the agent then told me the property was sold. However the property was still showing for sale on their website, Zoopla and Rightmove. I rang them on a different number with a false name and requested a viewing, the property was still for sale obviously, I can only assume they did not want to sell to a cash bidder?? I note they are also a Mortgage broker, read into that what you will.... Acting for themselves not the vendor, I wouldn't go near them if you are selling a property, they are not giving the vendor all bids made....

Paul · 27 November 2024

★★★★★ 5/5

Google

Cicely and Jack were fantastic in assisting with speeding up our move, very responsive and friendly.

Tiffany · 15 February 2024

★★★★★ 5/5

Google

Sold my flat through Quealy & Co and helped me throughout the process. The buyers solicitor was a tad slow, but the progression team at Quealys were always happy to take my calls and updated me on progress, and continued to chase on my behalf. Would recommend to people to use them

Alexander · 12 November 2023

★★★★★ 2/5

Trustpilot

Never again.

So today I handed back my keys after renting my flat for 6 months from Quealy and Co. The flat itself was lovely. When being shown around the flat I was treated well although simple questions like ‘is this place gas central heating?’ and ‘where is the meter?’ weren’t able to be answered. The moving in process was straight forward enough and they dealt with setting up the energy supplier (Octopus Energy - great customer service) which was a great help. That is where all the helpfulness ended however. Throughout the tenancy I had a couple of issues, one being the lack of hot water. I let Quealys know and it took them 3 weeks to send someone out. This was when it was freezing and heating and a warm bath would’ve been much appreciated. When my standing order didn’t go through because of a spelling mistake however, it took them no time whatsoever to contact me asking where the rent was. Another issue was towards the end of my agreement. I noticed a small leak under my kitchen sink and discovered that the plumber has secured the water drainage pipe to another pipe with sellotape! This technically isn’t the estate agents fault and it was fixed immediately but that’s a poor choice of plumber on their behalf. Whenever I called up to report an issue I was always spoken to like it was more of an inconvenience to Quealy’s than it was to me. But that being said, each problem was solved. The final point I need to make is what happened to me today before I handed my keys over to the genuinely nice and professional man who came to inspect the flat for any damage. Before he was to arrive, me and my stepdad was to remove the final item of mine that was in the property (a fridge freezer) and load it onto his van. The reason the fridge was still in the flat so close to the handing over of the keys is because I kept being let down by a lady who said she wanted to buy it. While waiting for my stepdad to arrive so we could get the fridge out I got a call from him to say he’s going to be late as my mother has been rushed to hospital. I contacted Quealy’s to explain why there’s still a fridge in what is now their flat and that I would need to reschedule as I needed to go to the hospital. Lizzie, who I spoke to, didn’t show any sympathy whatsoever. All she said was that the company will charge me for every day the fridge is still in the flat, it was as cold as that. Yes, it’s my fault the fridge is still in the flat on moving out day and yes they should charge me for having furniture in there past my moving out date but how about show a bit of humanity towards someone who, despite only being in the flat for one term, is actually a good tenant. In the end we managed to sort the fridge out before the inspector arrived and I couldn’t hand my keys over to the guy quick enough. For my previous job I used to do a lot of work sorting out aerial and satellite systems for Quealy’s as a contractor and had heard a lot of horror stories from tenants which I always thought were exaggeration but having experienced it firsthand I now know the truth. Stay away. Also bear in mind that you have to pay to get your deposit back!! I hope posting this review doesn’t result in my deposit getting knocked back!

Ryan · 31 August 2019

★★★★★ 5/5

Google

Well done Rob. That's two in a row you've helped on. Many thanks to Dee, Rob and the team.

Paul · 12 November 2023

★★★★★ 5/5

Google

I have just purchased my first property and I can’t thank all the team enough. With this being my first property I had lots questions and queries, which the team were more than happy to help with. They have made this process really easy for me and have made me feel relaxed throughout. Very professional and polite and I would highly recommend. Thank you all so much

Laura · 12 November 2023

★★★★★ 5/5

Google

We received a great service from Quealy & Co in obtaining mortgage offers and advice throughout the whole process of us buying our first home. Tom took his time with us and guided us throughout the journey despite the ups and downs of the property market. Hayley and Tom have both been supportive, gone above and beyond for us, and have been fantastic! We would highly recommend!

Ayomide · 12 November 2023

★★★★★ 5/5

Google

Ben has been amazing helping me with my property search, cant recommend him enough!

Chloe · 23 February 2024

★★★★★ 5/5

Google

We had the privilege of working with Quealy & Co to purchase our new family home. The staff were all outstanding but the person that stood out for us is Annabelle Fairchild. Annabelle was brilliant, her professionalism during the entire process from having our offer accepted to collecting the keys was second to none. Thank you Annabelle for keeping on top of things, the daily call updates at the later stage was much needed and really appreciated. Florence & Paul

Paul · 13 November 2018

★★★★★ 1/5

Google

F.A.O tenants: They come and inspect the property every 3 months and as a tenant they do not send you any inspection reports. Even when you email twice, asking for inspection reports and notes to be sent to you as a tenant, they do not reply. How are you to know if a lettings agent is happy with how you’ve maintained the property if they do not communicate anything about it? This is causing us distress over our deposit as we don’t know how much of our hard-earned money we will get back. If you’re a tenant, please go elsewhere. Linda Matthews gave me my full deposit back when I vacated one of their properties and when the house was being sold they had me as a ‘sitting tenant.’ They also only inspected once or twice a year, not every 3 months! A landlord’s house is a tenant’s home - tenants pay an extortionate amount and have a right to live in peace without the constant disturbance! Quealy and Co (in my opinion) only care about where the money is coming from. As the landlord pays them, they do everything to benefit the landlord. Not forgetting that in order for the landlord to pay them, the tenant has to pay the landlord. We’ve always paid in full on time and been good tenants but they don’t seem to care about that. Wouldn’t recommend them to my worst enemy. Best to rent from elsewhere, if you want to feel at ease that you’ll be getting your deposit back and if you want to live a life without someone taking pictures of every room in your home, every 3 months.

Chloe · 12 October 2024

★★★★★ 5/5

Trustpilot

Professional and Passionate

A very professional, knowlegdable team, with a passion to help. No query is too big or small. They feel like a family rather than a team. Thank you.

Natalie · 23 April 2026

★★★★★ 5/5

Google

I would like to say a big thank you for handling the sale of my property. Quealy & Co in my opinion are streets ahead than other local estate agents. All of the staff are very knowledgeable and will always go the extra mile for there clients . I would like to say a special thank you to Annabelle Fairchild, and Michael James for there outstanding work. Dee you have got a great team working for you, and i would recommend your company every time . your company leads the others just follow. Thank you

Pam · 13 November 2017

★★★★★ 5/5

Google

Thank you to Quealy & Co. from Sales to the Progression team for helping us find our new home and with the sale of our old one. We always find your service friendly and professional….. Thank you 😊 …

Paul · 1 February 2025

★★★★★ 5/5

Google

At long, long last purely by accident I stumbled upon the perfect Estate & Letting Agents !!.(they do exist!). For years I have been tormented by and been on the other end of so called 'Professional Estate & Letting agents', that talk a good job, having been drawn in by their marketing speil!! As a result I have been massively out of pocket and don't trust any of them, certainly in letting a beautiful showhome that ended up being trashed, but estate agents quote unwarranted terminology adopting a brusque hard exterior to put one off the track if you query anything, that is until I came upon Quealy & Co. From start to finish in purchasing a property to now letting it out, I finally trust again. They have consistently provided a friendly, professional and polished service. All my calls are answered or returned immediately with the information I need. I have always been kept up to date with the purchase and letting of my new property. Both Annabelle Fairchild in sales and Caroline and team in lettings have been what every purchaser and landlord need to feel they are in safe hands! I have no hesitation in recommending such a highly professional, enigmatic, friendly and reliable company to buy and let. If you want peace of mind knowing you don't have to chase up an agent again to find out what's happening, use Quealy & Co. they are THE Creme de la Creme of agents!!.

Dee · 25 February 2016

★★★★★ 5/5

Google

Great customer service, Ben was so helpful with my property search. Would recommend.

Duncan · 11 January 2024

★★★★★ 5/5

Google

Called up and spoke to Ben about a second property purchase. Very knowledgeable and helpful.

Jonathan · 12 November 2023

★★★★★ 5/5

Trustpilot

Very friendly and professional staff as…

Very friendly and professional staff as recommended by a friend. Quick to get property on market and likewise with the sale. Did have to chase a couple of times after chain problems and slow communication. But ultimately came up with the results. Nicola and Athena particular thanks.

Christopher · 18 October 2025

★★★★★ 5/5

Google

Thank you for helping us sell our property. Always friendly and very good communication. Highly recommend.

Raymond · 3 October 2025

★★★★★ 5/5

Google

Professional approach from all employees, in particular Athena provided a excellent customer services.

Eduardo · 12 November 2023

★★★★★ 5/5

Google

This is a highly efficient company that provided us with an excellent and enjoyable experience. Their follow-up was incredibly fast, and the documentation was thorough, allowing us to go through the entire purchasing process smoothly. I highly recommend their services to everyone.

Wai · 4 November 2024

★★★★★ 1/5

Google

Would give 0 stars if I could, wouldn’t recommend renting with Quealy and Co. Inspections every 3 months photos taken of your property, never feels like home. if I wasn’t still tied to a tenancy I would be moving out already. If you are renting, remember that they work for the landlord and not you, don’t trust them.

Kathy · 16 January 2024