Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely awful company to deal with if you are a tenant. They let properties that are unfit for rental even after serious issues have been highlighted by professional contractors.
The landlord is not interested in the welfare of his tenants, only lining his pocket!
All dealings with them were stressful and frustrating.
Staff are rude, unhelpful, dismissive and lack people skills and empathy.NegativeResponsiveness, Quality, Professionalism, Value
Caroline · 12 November 2021
Agent replied · 11 November 2024
Dear Caroline Edwards, very sorry to hear that you might of had a bad experience with us. Unfortunately we can’t find any record of you in our systems but if you would like to email hello@quealy.co.uk with any specific concerns we will try our hardest to address them.
★★★★★ 5/5
GoogleI've been speaking with the team extensively over the past few months, they're all a pleasure to deal with and extremely helpful every time we speak, can't recommend them enough! Special thanks to Sophie and Natasha for answering all my questions!PositiveProfessionalism
Phil · 12 November 2022
★★★★★ 5/5
GoogleGreat service - Kept my mother and I informed all the way through and provided honest feedback on any issue we had a query on. Very pleasant staff who were friendly and treated us well.
Ian · 22 July 2025
★★★★★ 5/5
GoogleBen at the Sittingbourne branch gets my award for the most helpful and friendly estate agent I've spoken with in my whole househunting process, thanks Ben!
Louise · 12 November 2023
★★★★★ 5/5
GoogleCan't speak highly enough of Tom and Hayley. So helpful at every stage, communicated so well and helped us work through some pretty complicated scenarios. We're now living in our incredible new home - couldn't have done it without them :)
Nic · 12 November 2023
Agent replied · 11 November 2024
What a fantastic review, thank you so much Nic. We are so pleased Tom and Hayley were able to help you with your mortgage. Congratulations on your new home. Thanks again, Quealy & Co
★★★★★ 5/5
GoogleCannot recommend Quealy & Co enough! They’ve been professional, organised and friendly from start to finish on the sale of our property. Special mention to Michael, Lyndon & Ben who all helped get it over the line.
Dan · 12 November 2022
★★★★★ 5/5
TrustpilotQuealy and co
Quealy and co. have been an integral part of my property acquisition success. Tom and Hayley in particular, are an invaluable asset to the firm, both extremely professional, diligent and tenacious, they work very hard in the best interest of their client, give clear and concise advise , taking an holistic viewpoint whilst putting long term goal into consideration.
I have no reservations in recommending them.
It has been a pleasure, thank you both.
Tobi · 20 September 2023
★★★★★ 5/5
TrustpilotWhat a great team
What a great team we had found the house we loved but needed to sell, all at Quealy and co seemed to be working only for us and not only did they find a buyer it was a cash deal.
Thanks all
Craig · 26 March 2025
★★★★★ 5/5
GoogleI have been very pleased with your service, very professional and sensitive. James was particularly good at the beginning when he came so that a valuation could be established, he was not only professional but friendly with sense of humour. Very pleased that our property was sold promptly.PositiveQuality
Carol · 12 November 2020
★★★★★ 5/5
GoogleI dealt primarily with Tom, and then with Haley. They were both an absolute pleasure, and made the whole process not only transparent, but also reassuring. I highly recommend Quealy & Co.
Richard · 15 April 2024
Agent replied · 11 November 2024
Hi Richard, we greatly appreciate your outstanding 5-star review for our mortgage team. Your feedback will be forwarded to Tom and Hayley for their attention.
★★★★★ 5/5
GoogleI worked with them a few months ago and for sure they are the best in town.
I recommend them !
Constantinescu · 12 October 2024
Agent replied · 11 November 2024
Hi Constantinescu
Thank you for your 5-star review and positive comments about our team and service.
Have a great day.
All the best.
Quealy & Co
★★★★★ 5/5
GoogleJohn has gone above and beyond when assisting with our mortgage application. Communication has been fantastic, very professional and personable throughout. He couldn’t do enough to help at each stage of the process. Highly recommended.
Brett · 17 December 2023
Agent replied · 11 November 2024
Hi Brett, thank you so much for your kind review. It is lovely to hear how pleased you were with the service you received from John. Many thanks again.
★★★★★ 4/5
GoogleOnly Just recently started to use Quealy and Co as an agent as I am viewing property in the Sittingbourne area and have to admit to being extremely helpful and professional. Our Agent Annabelle Fairchild was pleasant friendly and extremely knowledgeable about all the properties.I Look forward to dealing with them.
K Yorkston
KENNY · 14 November 2013
★★★★★ 1/5
TrustpilotAwful as a lettings agency
Awful as a lettings agency, great for greedy landlords. They're absolutely landlord centered not caring about the issues tenants raise. After more than 10 years of tenancy with two young children - paying the rent regularly and on time even during lockdown - a bit more cooperation and support was expected. Had continuous problems with a poorly fitted front door and a falling apart shed( what have been replaced only after moving out), cold rooms (extra radiator has been fitted after moving out), mildew, damp and condensation, what continuously raised on visits. Instead of helping sorting out the issues only council leaflets were given with silly advices and continuously asked they hope I don't use tumble drier or dry clothes indoor wintertime. Lizzie the property manager even told that the problems caused because of poor lifestyle. She's the rudest, most arrogant agent with zero customer care - either in person or correspondence - and actual property knowledge experience. After checkout she refused handing over any of the routine visit reports mentioning any of the problems raised, saying she's not able to do so because of their admin system upgrade. Sometimes she even sent me emails addressed to the landlords. At checkout they even charged for smoke alarm batteries. They insisted on the amount of deductions though the problems have never been solved or even cared. Some support and advice was given on routine visits though by a different agent.
Anonymous · 28 November 2022
★★★★★ 1/5
GoogleAm amazed at the lack of professionalism within the lettings agency. Agents making unfounded and rude comments about a property to the landlord, I would not recommend or trust using Quealy’s to look after your property.
Brittany · 12 November 2023
Agent replied · 11 November 2024
Hi Brittany, I would be very pleased to engage with you about your experience with us and my direct contact is dee@quelay.co.uk. However, I cannot find any record of your name in our database and we would have your details if we have spoken to you about letting a property. Can you please let me know the circumstances of your experience with us.
★★★★★ 5/5
Google5 stars to Lucy Mckay, she was a brilliant help and helped us get a mortgage meeting set up with Tom and help answer any questions we needed when looking to buy a house. Highly Recommended
Tequilla · 12 November 2023
Agent replied · 11 November 2024
Hi Tequilla. It was very kind of you to take the time to leave such a lovely review. Lucy and Tom are delighted to read your comments. Thank you again for giving Quealy & Co 5 stars.
★★★★★ 4/5
GoogleWe recently purchased our first house through Quealys.
During the initial viewing we had a full 30 mins - 15 mins more than all other estate agents gave us in this strong sellers market!
MUCH nicer to deal with than the majority of other estate agents.
Following acceptance of our offer emails were always answered promptly.
Our 2nd sales progresser, Lyndon, was fabulous, he took over near the end just as exchange was falling apart due to complications further up the chain and during a very stressful time. He was brill at keeping us updated, helping to fix the issues and providing some advice my solicitor had neglected to do for us. He was understanding of my concerns and worries and gave me realistic expectations. Thanks to him exchange then went ahead!
Staff were happy to welcome my dog into the office when we picked up the keys on completion day.
Minus 1 star as our offer was accepted 1st Feb, our sellers had a deadline of 24th June, this deadline wasn't communicated to us until mid-May (by the sellers themselves) after the original sales progresser had told us it was "likely to be July or August" when we asked for a rough ETA in April, which means we had to extend our rental agreement. Had we been aware of the June deadline we would not have done this and saved ourselves 2 months rent.
Charlotte · 12 November 2022
★★★★★ 5/5
GoogleGreat company to work with John mortgage advisor was brilliant and everyone at the company was very professional and helpful with the whole process of the purchase of my property
Ricky · 16 March 2024
Agent replied · 11 November 2024
Hi Ricky, thank you so much for your positive review, we will pass your comments on to John and the team.
★★★★★ 5/5
GoogleBy far the best Estate Agent experience I have had in ten years of renting. Good comms, attentive and helpful in what is for the tenant, quite a stressful time. Well done !
Lauren · 11 January 2024
Agent replied · 10 January 2025
Thank you so much Lauren, we will pass your comments on to the Lettings team.
★★★★★ 5/5
GoogleJohn King helped us secure the mortgage for our home and throughout the experience he was helpful, communicative and thoughtful. Cannot recommend him and Quealy & Co highly enough.
Geoffrey · 16 March 2024
Agent replied · 11 November 2024
Thanks so much Geoffrey, we're pleased to hear your positive feedback.
★★★★★ 5/5
TrustpilotThe company handled my purchase of one…
The company handled my purchase of one of their properties with high level of professionalism and support throughout the process
Sophie Murphy and her team were amazing and I am more than happy to recommend Quealy to anyone....
Michael · 9 December 2021
★★★★★ 5/5
GoogleWe recently purchased our second home and had the pleasure of using Quealy and co. From start to finish their professionalism and communication made the entire experience stress free. … More
Ryan · 8 June 2025
★★★★★ 5/5
GoogleAmazing staff, very professional and in the same time very friendly, they will always be my first choice for me or if friends are asking for recommendation.
Ionut · 15 April 2024
Agent replied · 11 November 2024
Thank you very much Ionut for your positive review.
★★★★★ 5/5
GoogleI recently purchased a local property marketed by Queally & Co. They helped and guided me when it was needed for which I am very grateful. Sue in particular was outstanding with her assistance. I would recommend them to anyone considering using their services without hesitation.
Stephen · 12 November 2022
Agent replied · 11 November 2024
Stephen, thank you so much for your great comments. We shall be sure to let Sue know how helpful she was to you. Thank you again.
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