Quealy & Co Swale reviews

★★★★★ 5/5

Google

Five stars for Dee and Quealy & Co I was very impressed with the level of service received, in particular Dee Quealy who is a consumate professional and has in depth knowledge of the local market. I know this area well, having owned a property in the Sittingbourne area since 1999 and had previously used other "national" agents to sell our property but to no avail. Dee even handled quite a few of the viewings personally. Very happy with the service and would wholeheartedly recommend Quealy & Co.

Philip · 12 November 2021

★★★★★ 1/5

Trustpilot

They don’t answer the phone

Been trying all week to get an appointment to view a property, but no one ever answers the phone. When you get through to someone they don’t even work in the office and they never pass your message on! Avoid at all cost ! How they sell anything is beyond me

Carissa · 8 January 2026

★★★★★ 5/5

Google

Lucy was brilliant! She came and took a video for my house for me I was really pleased it and really helped me throughout! Was really impressed.

Holly · 12 November 2023

★★★★★ 5/5

Google

Tom and Hayley were amazing! They went above and beyond to get the sale over the line and managed to source me a great rate. Highly recommended!

Tobi · 12 November 2023

★★★★★ 5/5

Google

We have just bought our first house with Quealy & Co and they have been an absolute pleasure to deal with. Unlike other agents we met, they didn't try any hard sale tactics and at no point did they try to squeeze any more money out. They were honest and helpful throughout whilst maintaining good communication on every update. If we decide to ever sell or buy again I will definitely go back to them.

Kieren · 12 November 2023

★★★★★ 5/5

Google

I had the privilege of having Quealy as my State Agency to manage my property for rent. From the initial stages to the final stages, everything was impeccably handled. Jack and Cecile, who have been my constant companions throughout, have done an impeccable job. They have done a wonderful job of preparing me, and as a result, they've found a trustworthy tenant who I had the pleasure of meeting in person. They shared with me their positive experiences since they moved into the property. A happy Tenant, a happy Landlord indeed. I'd like to express my gratitude to Jack and Cecile.

Michael · 22 February 2025

★★★★★ 5/5

Google

Quealy & Co conducted a professional and efficient service selling my deceased sister's property on behalf of her Estate. Every step was well documented and all the various twists and turns that occurred were dealt with, albeit by a variety of individuals, promptly and effectively. Thank you to all involved in the process.

Roger · 15 December 2024

★★★★★ 4/5

Google

Renting with Quealy & Co. has been a breeze! They were professional and responsive from my initial inquiry all the way through to moving into my new place in Sittingbourne. They promptly addressed all my questions and requests, ensuring any adjustments were handled efficiently. I truly appreciate their commitment to making the rental process straightforward and worry-free.

Adebola · 12 October 2024

★★★★★ 5/5

Google

Great service all round, our agent was Danielle Goldsmith who helped at every stage and always had time to answer our calls and questions no matter how trivial

Cameron · 3 October 2025

★★★★★ 5/5

Google

Great service from start to finish. Very involved in the sale and helped it move along right until completion.

Lizzie · 19 December 2025

★★★★★ 5/5

Google

Lee and his team were very efficient and professional.

Sukhdit · 23 October 2025

★★★★★ 4/5

Google

I want to say thank you for all your help . This. Was so very hard selling the family home . You have kept me updated on everything. I hope the buyers have many happy memories in there new home . Thank you all a great team

Mandie · 1 February 2025

★★★★★ 5/5

Google

Great customer service, Ben was very helpful and polite. A great asset to the company. Would highly recommend Quealy & Co to anyone.

Matt · 12 November 2023

★★★★★ 5/5

Google

Special thanks to Jack Coleman for all his help - excellent communication and very accommodating with multiple viewings!

Meraj · 23 February 2024

★★★★★ 5/5

Google

Great help selling our house . Made us fill special. Thankyou all so much .

Julie · 17 December 2025

★★★★★ 2/5

Google

Was really disappointed. We purchased a house at Redgrove Avenue & was told it would be handed over after a deep cleaning. Unfortunately, the carpets are very dirty. The kitchen shelves are stained & dirty. The toilet is stained & very dirty. Paint stains on the borders of the wall. The fridge shelf is broken. Most of the walls have plenty of nails on it. Overall, really very disappointed after seeing the condition of the house & not at all happy on receiving our house keys. Hope, you do check once in everything before the keys are handed over to the buyer. Thank you, Preethi Thomas

PREETHI · 4 December 2024

★★★★★ 1/5

Trustpilot

I viewed a property for sale with…

I viewed a property for sale with Quehly & Co, I made a cash offer over the asking price. Quehly called me the day after offering me other properties, I politely explained I was only interested in the property I bid on, the agent then told me the property was sold. However the property was still showing for sale on their website, Zoopla and Rightmove. I rang them on a different number with a false name and requested a viewing, the property was still for sale obviously, I can only assume they did not want to sell to a cash bidder?? I note they are also a Mortgage broker, read into that what you will.... Acting for themselves not the vendor, I wouldn't go near them if you are selling a property, they are not giving the vendor all bids made....

Paul · 27 November 2024

★★★★★ 5/5

Google

Cicely and Jack were fantastic in assisting with speeding up our move, very responsive and friendly.

Tiffany · 15 February 2024

★★★★★ 5/5

Google

Sold my flat through Quealy & Co and helped me throughout the process. The buyers solicitor was a tad slow, but the progression team at Quealys were always happy to take my calls and updated me on progress, and continued to chase on my behalf. Would recommend to people to use them

Alexander · 12 November 2023

★★★★★ 2/5

Trustpilot

Never again.

So today I handed back my keys after renting my flat for 6 months from Quealy and Co. The flat itself was lovely. When being shown around the flat I was treated well although simple questions like ‘is this place gas central heating?’ and ‘where is the meter?’ weren’t able to be answered. The moving in process was straight forward enough and they dealt with setting up the energy supplier (Octopus Energy - great customer service) which was a great help. That is where all the helpfulness ended however. Throughout the tenancy I had a couple of issues, one being the lack of hot water. I let Quealys know and it took them 3 weeks to send someone out. This was when it was freezing and heating and a warm bath would’ve been much appreciated. When my standing order didn’t go through because of a spelling mistake however, it took them no time whatsoever to contact me asking where the rent was. Another issue was towards the end of my agreement. I noticed a small leak under my kitchen sink and discovered that the plumber has secured the water drainage pipe to another pipe with sellotape! This technically isn’t the estate agents fault and it was fixed immediately but that’s a poor choice of plumber on their behalf. Whenever I called up to report an issue I was always spoken to like it was more of an inconvenience to Quealy’s than it was to me. But that being said, each problem was solved. The final point I need to make is what happened to me today before I handed my keys over to the genuinely nice and professional man who came to inspect the flat for any damage. Before he was to arrive, me and my stepdad was to remove the final item of mine that was in the property (a fridge freezer) and load it onto his van. The reason the fridge was still in the flat so close to the handing over of the keys is because I kept being let down by a lady who said she wanted to buy it. While waiting for my stepdad to arrive so we could get the fridge out I got a call from him to say he’s going to be late as my mother has been rushed to hospital. I contacted Quealy’s to explain why there’s still a fridge in what is now their flat and that I would need to reschedule as I needed to go to the hospital. Lizzie, who I spoke to, didn’t show any sympathy whatsoever. All she said was that the company will charge me for every day the fridge is still in the flat, it was as cold as that. Yes, it’s my fault the fridge is still in the flat on moving out day and yes they should charge me for having furniture in there past my moving out date but how about show a bit of humanity towards someone who, despite only being in the flat for one term, is actually a good tenant. In the end we managed to sort the fridge out before the inspector arrived and I couldn’t hand my keys over to the guy quick enough. For my previous job I used to do a lot of work sorting out aerial and satellite systems for Quealy’s as a contractor and had heard a lot of horror stories from tenants which I always thought were exaggeration but having experienced it firsthand I now know the truth. Stay away. Also bear in mind that you have to pay to get your deposit back!! I hope posting this review doesn’t result in my deposit getting knocked back!

Ryan · 31 August 2019

★★★★★ 5/5

Google

Well done Rob. That's two in a row you've helped on. Many thanks to Dee, Rob and the team.

Paul · 12 November 2023

★★★★★ 5/5

Google

I have just purchased my first property and I can’t thank all the team enough. With this being my first property I had lots questions and queries, which the team were more than happy to help with. They have made this process really easy for me and have made me feel relaxed throughout. Very professional and polite and I would highly recommend. Thank you all so much

Laura · 12 November 2023

★★★★★ 5/5

Google

We received a great service from Quealy & Co in obtaining mortgage offers and advice throughout the whole process of us buying our first home. Tom took his time with us and guided us throughout the journey despite the ups and downs of the property market. Hayley and Tom have both been supportive, gone above and beyond for us, and have been fantastic! We would highly recommend!

Ayomide · 12 November 2023

★★★★★ 5/5

Google

Ben has been amazing helping me with my property search, cant recommend him enough!

Chloe · 23 February 2024