Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe used John King as our mortgage advisor and John is extremely knowledgeable and professional. John’s experience is clearly evident and as first time buyers, he explained everything thoroughly and helped us through the process of getting our first mortgage seamlessly. We will definitely be recommending John & using him in the future.
Kate · 12 November 2023
Agent replied · 11 November 2024
Thank you for the great review Katy! We are glad that John provided you with such a great financial service and support.
★★★★★ 5/5
GoogleGreat experience selling with Quealy & Co. The team ensured we felt supported throughout the process and found us a buyer in very good time. Everything was seamless and we achieved our asking price. Would highly recommend.
Rory · 12 September 2024
Agent replied · 11 November 2024
Hi Rory
Thank you for your 5* review and we appreciate you taking the time out to give us feedback.
We are always here if you need our services again.
Have a lovely day.
Quealy & Co
★★★★★ 5/5
GoogleQuealy & Co were so helpful and friendly when searching for options for my first mortgage. Ben was incredibly friendly and patient with me and broke everything down in easy to understand steps and didn't bombard me with technical lingo I wouldn't understand. He then put me forward to the right people.
Nick · 12 November 2023
Agent replied · 11 November 2024
Hi Nick, we are so glad that you feel so positive about your experience with Quealy & Co. Ben is thrilled to read your great comments. Thank you again.
★★★★★ 5/5
GoogleI would definitely highly recommend Quealy & Co . The staff are very professional and kind. From the start to finish i would like to thank Jack and Cicely for being very patient with me. They helped me secure my room and were always there every step of the way.
Shalom · 12 November 2023
Agent replied · 11 November 2024
Hi Shalom. Thank you so much for your 5 star review, Jack and Cicely were pleased to see your comments. Thank you again.
★★★★★ 5/5
GoogleReally great service especially from Athena in the progression department, it is great to have a point of contact as a go between when solicitors are slower in getting back to you and Athena was highly efficient. Thank you very much.
Janet · 8 August 2025
★★★★★ 5/5
GoogleI'd like to say a huge thank you to Lucy, for all her hard work and determination through our purchase. We are greateful that Lucy pushed to keep the momentum of the purchase going, even when an unexpected changed was thrown in to the mix.
Cassie · 22 June 2025
★★★★★ 5/5
GoogleWe have not moved for 35years, but due to health issues we completed on a bungalow last week. Quealy's were the agents for our vendor & the staff there, especially Rebecca have been incredibly supportive throughout 8 months of extreme stress. Given that we were not even their clients, they have gone above & beyond, easily exceeding our own agents. Well done!
Sally · 12 November 2022
Agent replied · 11 November 2024
Hi Sally. We are so glad that your house purchase went through and we were there with you every step of the way. We will be sure to pass your comments on to Rebecca, who will be delighted that you have left such a fantastic review. Thank you, Quealy & Co
★★★★★ 5/5
GoogleThey were fab, friendly and professional in all our dealings with them. Sue and Athena were especially lovely when we needed to communicate with our buyers. Thanks to them we’ll be moving into our dream home! Thank you!
Jess · 14 June 2024
Agent replied · 11 November 2024
Hi Jess, thank you for your review. We are glad to hear that Sue and Athena were able to be so helpful. All the best in your new home.
★★★★★ 5/5
GoogleThis is the second home that Dee and his team have sold for me over the last few years, each of them having been awkward sales due to circumstances. The main difference with Quealy & Co up against other agents is that alongside their very personal touch, they go that extra mile needed and in fact and on this occasion went several miles further to ensure that the sale goes through and that all parties are at ease during the process. Bearing in mind that the whole process was carried out whilst I lived in Spain, so the greatest respect!!
Great communication throughout, personal touch and above and beyond the call of duty….I just cannot recommend them highly enough!
Thanks in particular to both Dee, Sue and the team for all of your hard work!!
Best Wishes and thanks
David
David · 12 November 2023
★★★★★ 5/5
GoogleMy wife and I want to thank Athena from Quealy for all her support through our mortgage journey. Athena was very proactive and helpful. She would answer all our questions and provided guidance where we needed it. As a first time buyer, we now know more about the mortgage process, thanks to her. Apart from supporting with the step by step process, she also made time for us to answer all our question and explained the process to us in detail. She has been wonderful and we are really grateful she was assigned to us.
Thank you so much Athena and Thank you Quealy.
Anthony · 12 November 2023
★★★★★ 5/5
GoogleQuealy’s were able to sell our house right away before the house was even listed. Unfortunately the sale fell through before completion and again our house sold right away, this time with multiple offers.
We used John the mortgage advisor who was absolutely fantastic, would recommend him to anybody.
Athena the sales progressor was so helpful throughout keeping us up to date and doing the horrible job of chasing solicitors.
Our ongoing purchase was through Quealy’s too and we were very happy with the service. The office always knew our details when we called so were able to help us our very easily.
Arron · 12 September 2024
Agent replied · 11 November 2024
Hi Arron and Elane
Thank you for the 5* review and positive comments about our service and staff. We always strive for excellence and so happy we could help you both. Good luck with your new home.
Many thanks again.
Quealy & Co
★★★★★ 5/5
GoogleRecently purchased through Quealy and they were extremely helpful throughout. They worked to accommodate us on viewings and helped push the sale through in a short space of time.
Michael, Sue and Louise was extremely helpful in my particular matter.
Thank you to all the team!
Olivia · 17 December 2023
Agent replied · 11 November 2024
Hi Olivia. Thank you so much for your 5star review. Michael, Sue and Louise have seen your review and also pass on their thanks.
★★★★★ 5/5
GoogleWe recently sold our home through Quealy and Co and I can honestly say, they went above and beyond, every step of the way. Moving home can be stressful and our case most certainly had it's ups and downs, however the team were kind, really supportive and honest, making the process that bit lighter, knowing that they had everything in hand. Thank you and all the best
David & Gemma
Gemma · 1 February 2025
Agent replied · 22 February 2025
Hi David & Gemma
Thank you for your 5* review which we really appreciate. It makes the team happy to hear that we supported you with your move.
Looking forward to helping your friends and family.
All the best
Quealy & Co
★★★★★ 2/5
GoogleMy wife and I were disappointed, with service, as we did a lot of viewings ourselves.we showed our buyer around, because no one was available. This happened several times, we feel we did estate agents job without being paid, we also did negotiating price, as each time we dealt with Michael he wanted us to drop our price.
Terence · 4 December 2024
★★★★★ 5/5
GoogleI would like to thank everyone at Quealy for the help and support given to us on buy to let remortgage and residential purchase. A special thank you to Hayley and Tom who was so supportive all the way, always happy to answer our questions. Many thanks
Bathri · 12 November 2023
Agent replied · 11 November 2024
Hi Bathri. Thank you for your rating. Glad that you were pleased with the level of service you received from Hayley and Tom.
★★★★★ 5/5
GoogleHighly recommend ;
Have sold a property in last couple weeks with Quealy & Co. Can honestly say that without exception, every member of this large team proved themselves to be nothing but efficient and professional. Communication and customer care are both excellent. Telephone calls and emails always followed up quickly ; staff members phone back when they say they will!!!
‘Proof is in the pudding’ …. Sold our house at the full valuation price within 14 days .
Jane · 12 November 2023
★★★★★ 5/5
GoogleQuealy & Co were great to work with throughout the home purchasing process. Nicola was super helpful & responsive to all of our queries. Thank you Nicola for your diligence, efficiency & great customer service.
Myself & my partner are very grateful. Thank you for everything!
Mosope · 5 May 2025
★★★★★ 5/5
GoogleMe and my partner received excellent advice and service from Hayley and Tom at Quealy's. we were always kept up to date with the progress and they were readily available to address my questions and concerns, I couldn't recommend Quealys higher!
Thank you both so much!
Chris · 12 November 2023
Agent replied · 11 November 2024
Thank you Chris for your lovely review. We are glad that Hayley and Tom were able to help guide you through it all. Many thanks again.
★★★★★ 4/5
GooglePleased with Quealy overall but not apex law solicitors that they recommended as communication was not good didn’t call back when asked about a query and even harder to get through to anyone on the phone would often ring and ring and then cut off this is not acceptable when trying to deal with selling a property and unable to visit solicitors to ask a question as they are based in Bexley heath . word of advice use a local solicitor
Graham · 13 August 2024
Agent replied · 11 November 2024
Hi Graham
Thanks for your 4star review.
We are sorry to hear about your experience with Apex Law which is not as we would expect . We do appreciate your feedback as it is important to us and as such we have reviewed the situation with Apex Law.
All the best.
Quealy & Co
★★★★★ 1/5
GoogleAs a first time buyer myself, my experience was not great with quealy & co.
First we tried to purchase a house that granted may not have been quealy & co understanding at first was not even purchasable, potentially stamp duty evasion.
They were evasive once this was discovered communication was horrendous and myself and my husband were having to constantly chase for answers.
To this day we are still yet to have our question answered how this house was ever listed in the first place.
If our solicitor wasn’t kind we would have lost thousands on solicitor fees due to their incompetence.
Thank god we had an outstanding solicitor who gave us the best advice when trying to purchase this house.
Will not be recommending.
Emily · 13 August 2024
Agent replied · 11 November 2024
Hi Emily
We are very sorry to hear about your experience and it means a lot to us that you have reached out as we don't want you to be unhappy.
We are investigating the issues as we can see it was a complicated transaction between a former owner and a mortagee in possession, for whom we were acting for in selling to you.
We will message you in the next couple of days.
Quealy & Co
★★★★★ 5/5
GoogleSold my property for me without any problems, I was kept informed throughout the procedure, Sam is always very helpful and puts himself out to keep things moving.. thanks to everyone at Quealy
Tom · 14 July 2024
Agent replied · 11 November 2024
Hi Tom, thanks for your lovely review about Sam and we will be sure to let him know. All the best from Quealy & Co
★★★★★ 5/5
GoogleWe went to Quealy after two different different appointments with other mortgage brokers, which had a fee of over £500. We were pleasantly surprised to find out the Quealy offer this service for free! We had contacted John, who has been fantastic from the start and always been quick to respond to any queries. The whole process was very smooth, and they provided the same rates as the other brokers!
Very pleased we went with Quealy and would 100% go with them moving forward!
Freddie · 14 July 2024
Agent replied · 11 November 2024
Hi Freddie, thanks for your comments about John. We will be sure to let him know. Please feel free to share our details with any of your friends and family seeking mortgages. All the best from Quealy & Co.
★★★★★ 5/5
GoogleQuealy and co weren't our estate agents they were for the house we were buying but Were very helpful, especially Rob who kept us up to date with all that was happening and passing on all my daft questions to the vendors. Definitely recommend
Melanie · 12 November 2023
Agent replied · 11 November 2024
Hi Melanie, thank you for your great review. It is very much appreciated
★★★★★ 5/5
GoogleOf all the estate agents I have dealt with these are by far the best we haven't completed yet but everyone has been so helpful and professional we have mainly been dealing with Danielle who has been a delight. I don't feel like she is just after a sale
Peter · 18 August 2025
Agent replied · 8 September 2025
Hi Peter
Thank you for your 5* review.
We will pass your comments on to Danielle and wish you the best for the completion.
All the best.
Quealy & Co.
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